1 jobs in Serene Valley Apartments & Spa
Guest Experience
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Job Description
We are pleased to announce an exciting opportunity to join our team as guest experience and operations coordinator for our serviced and furnished apartment. We are seeking a dynamic, detail-oriented, and proactive individual to ensure the seamless operation and impeccable standard of our properties.
Key Responsibilities:
You will play a pivotal role in maintaining and elevating the quality of our services. Your duties will include:
Front office duties:
Process guest check-ins and check-outs.
- Handle all resident inquiries, requests, and complaints.
- Manage phone, email, and front desk communications.
- Maintain daily logs (e.g., maintenance, incidents, messages).
- Coordinate with housekeeping to prepare apartments for new arrivals.
- Dispatch and track maintenance requests with the technical team and management
- Access control
- Enforce building rules and safety procedures.
2. Vendor Management:
Liaising with service providers (e.g., carpenters, plumbers, cleaners) to negotiate quotes, ensure cost-effectiveness, and maintain high-quality service delivery.
3. Inventory Management:
Conducting regular checks of all apartment units and supplies to ensure inventories are fully stocked, organized, and in perfect condition.
4. Housekeeping Coordination:
Working closely with the housekeeping supervisors to develop cleaning schedules, plan staff rotations, and conduct regular quality inspections to uphold impeccable cleanliness and presentation standards.
5. Quality Assurance:
Ensuring all apartments are updated and well-maintained by supervising work performed by vendors and conducting pre-arrival checks to guarantee they meet high-end standards.
6. Reporting:
Preparing detailed reports on the performance of housekeeping, maintenance, and vendor activities, including recommendations for improvements and identifying future maintenance or upgrade needs.
Ideal Candidate:
The perfect candidate will possess:
- A Diploma in business administration, hospitality Management or related field.
- Basic computer proficiency
- Proven experience (3 years and above) in front desk management and overall operations preferably within hospitality or real estate industry
- Strong negotiation and vendor management skills.
- Excellent organizational, communication, and leadership abilities.
- Ability to multitask, problem-solve, and work efficiently under pressure.
- Keen attention to detail and a commitment to excellence.
- Flexibility to work shifts and be on-call as required to support operational needs
If you are passionate about delivering exceptional guest experiences and thrive in a fast-paced setting, we would love to hear from you