4 jobs in Pesapal

Company Description

We are the leading payment services company with local know-how in building payments and business tools for Africa.
Pesapal is transforming the way businesses and consumers transact across Africa. As a leader in the fintech space, we provide cutting-edge payment solutions, business financing, and value-added services across multiple countries.

Role Description

This is a full-time on-site role for an Embedded Software Engineer based in Nairobi County, Kenya. The Embedded Software Engineer will be responsible for embedded software programming, software development, software design, debugging, and implementing embedded systems. Daily tasks will include collaborating with cross-functional teams, analyzing user needs, and ensuring the functionality and scalability of embedded systems.

Qualifications

• Strong skills in Embedded Software Programming and Embedded Software
• Proficiency in Software Development and Software Design
• Experience in Debugging embedded systems
• Excellent problem-solving and analytical skills
• Good communication and teamwork abilities
• Familiarity with hardware design and system integration is a plus
• Bachelor's degree in Computer Science, Electrical Engineering, or related field

Company Description

Pesapal is a leading payment services company specializing in building payments and business tools for the African market. Since 2009, we've empowered tens of thousands of African businesses and entrepreneurs to collect money online and in person through mobiles, cards, and bank transfers. Our services are bolstered by digital tools for ticketing, reservations, reporting, inventory, and merchant credit.

Role Description

This is a full-time on-site role for a Database Administrator (DBA) with DevOps expertise. The role is located in Nairobi County, Kenya. The DBA will manage and maintain databases, ensuring their performance, security, and availability. Day-to-day tasks include database design, implementation, monitoring, troubleshooting, and replication. This role will also involve collaborating with other teams to streamline operations and improve database-related processes.

What You'll Do:

·   Design and maintain our database systems, including PostgreSQL and MySQL.

·   Develop and manage robust backup, recovery, and replication plans.

·   Monitor and tune database performance, optimizing queries, indexes, and configurations.

·   Automate routine DBA tasks using scripting languages like Bash or Python.

·   Build and maintain CI/CD pipelines for database changes and deployments.

·   Use Infrastructure as Code (IaC) tools like Terraform or Ansible to manage database infrastructure.

·   Collaborate with development, operations, and security teams in a fast-paced environment.

What We're Looking For:

·
   Proven experience as a Database Administrator in production and Linux/Unix environments.

·   Strong expertise in backup & recovery, replication & clustering, and performance tuning.

·   Skilled in scripting with Bash, Python, or PowerShell.

·   Experience with cloud platforms (AWS, Azure) is a plus.

About Ticketsasa:

Ticketsasa is a one-stop 360-degree travel and lifestyle platform that brings together everything you need for a complete experience. From booking flights, hotels, and holiday packages to securing tickets for concerts, festivals, and major events, Ticketsasa makes planning seamless and convenient. 

The platform is designed to cater to both travellers and eventgoers by combining travel essentials, flights, accommodation, and activities, with lifestyle offerings like entertainment and cultural events. With secure payment options, real-time confirmations, and dedicated customer support, Ticketsasa simplifies the process of discovering, booking, and enjoying memorable experiences. 

Position Overview:

We are seeking a dynamic and results-driven Tours and Travel Agent to join the Ticketsasa team. The role is dedicated to driving growth across both flight bookings and travel packages, ensuring every customer enjoys an exceptional and seamless travel experience. As the key point of contact, you will turn customers' dream trips into reality by understanding their needs, preferences, and budgets. Beyond bookings, you will actively promote, market, and upsell travel solutions, including flights, packages, and upgrades while identifying niche opportunities that fuel business expansion.

Key Responsibilities:

Sales Generation & Prospecting

• Proactively identify and reach out to potential customers through various channels, including cold calling, email campaigns, social media outreach, and networking events.
• Develop and maintain a robust pipeline of leads, nurturing relationships, and guiding prospects through the sales process from initial contact to conversion.
• Conduct thorough research to identify target markets, industry trends, and competitor offerings, leveraging insights to refine sales strategies and maximize revenue opportunities.
• Tailor pr

oduct recommendations and present compelling solutions that align with customers' interests, preferences, and budgetary considerations, effectively addressing objections and overcoming barriers to purchase.
- Actively promote and sell travel packages, flights, and special offers.

Customer Relationships and Account Management

• Build and maintain strong relationships with both flight and holiday package customers, serving as their trusted advisor for all travel needs.
• Proactively engage with clients to anticipate evolving preferences, identifying cross-selling (flights to holidays, holidays to flights) and upselling opportunities such as upgrades, add-ons, or premium services.
• Advise clients on travel requirements (visas, passports, insurance, health protocols) and provide timely updates on changes affecting both air travel and holiday destinations.
• Manage bookings end-to-end, liaising with airlines, hotels, resorts, and tour operators to ensure accurate itineraries, routing, and schedules.
• Provide seamless support for reservations, check-ins, payments, and post-booking assistance for both flights and packages.
• Draft Quotations and ensure timely, accurate billing for individual, group, and corporate travel (covering both ticketing and holiday packages).

Operational & Business Support

• Liaise with suppliers and negotiate contracts to secure preferred rates and added value for both flights and holiday packages.
• Curate and design holiday packages (local and international) tailored to market demand, customer preferences, and seasonal opportunities.
• Upload, update, and maintain holiday packages and flight deals on the Ticketsasa website to ensure accurate, timely, and attractive offerings.
• Collaborate with the marketing team to design and execute compelling promotions for both air tickets and holiday packages
• Actively seek and utilize client feedback to enhance package content, pricing, and overall service delivery.

You'd be a fit with the Ticketsasa team if you have:

• A Client oriented mindset- You understand that our clients are at the heart of everything we do. Your ability to build authentic connections and anticipate their needs sets you apart.
• Sales & Marketing abilities – You possess a solid understanding of sales, market research, consumer behaviour, and brand management.
• A Collaborative Spirit- You thrive in a collaborative environment, working seamlessly with cross-functional teams to bring creative visions to life.
• Strong analytic and problem-solving abilities, with a keen attention to detail and the capacity to interpret data, analyze trends, and derive actionable insights to inform decision-making and drive business outcomes.

Must Have Job Requirements:

• At least 5 years' proven working experience as a tours and travel consultant
• Degree in hospitality, travel, tourism or related field and
  must have an IATA diploma
• Experience with Sales, CRM, and Travelport (Gallileo)
• Proven track record in sales generation (flights and packages).

Why Join Us?

Cutting Edge Innovation:

We thrive on building and maintaining systems in line with new age technology. Our innovative culture creates an environment for our employees to present and try out new ideas that have a positive effect on our market expansion.

Impactful Work:

By joining Ticketsasa, your contributions will directly impact our customers' experiences and help us achieve our mission of providing exceptional service, ultimately shaping the future of entertainment and travel in Kenya.

Dynamic Work Culture:

Be part of a dynamic, fast-paced environment where you experience a myriad of exciting challenges, opportunities, and thrilling adventures.

Equity & Inclusion Statement

Pesapal is committed to fostering a diverse and inclusive work environment where all individuals are valued, respected, and have equal access to opportunities for growth.

We believe that diverse perspectives enhance our creativity, problem-solving abilities, and overall success.

Application Process:

Interested candidates should submit
only their CV
and a cover letter to
,

by
Thursday 16th  October  2025
. Certificates and testimonials need NOT be attached.

*
Due to the volume of applications received, only shortlisted candidates shall be contacted*