2 jobs in Pesalink

INTRODUCTION

Integrated Payment Systems Limited (IPSL) - Pesalink is a real-time payment services company established

in 2015 under the National Payment System (NPS) Act, to address the challenge of inter-bank money

transfers in Kenya, we are seeking to onboard a Senior Site Reliability Engineer who will drive maturity of

SRE principles such as SLA,SLO, incident report and RCA documentation, and problem management.

We provide real time, secure and instant money transfer rails 24 x 7 x 365 payment services for the

banking industry in Kenya. Our ecosystem today consists of banks, payment service providers (PSPs) and

savings and credit cooperative societies (SACCOs), Telcos, merchants, and businesses. We continue to

provide a compelling proposition to bank and non-bank financial institutions, consumers, merchants and

businesses for real-time transfer, within seconds, enabling immediate value, with same-day settlement

capabilities. This has continued to be an exciting reality for consumers across banks with access through

various digital banking platforms.

JOB SUMMARY

The Senior SRE will be responsible for driving maturity of SRE principles such as SLA,SLO, incident report

and RCA documentation, and problem management. They will use their skills to troubleshoot and resolve

issues (with SLAs and to reduce MTTR) and put in place measures to prevent recurrence (thereby

increasing MTBF). They will also help in ensuring that observability spans all systems and help improve

and make recommendations on how we can improve our observability and monitoring posture. They will

also help in API integrations, our developer portal and sandbox and generally improvement in our

integration workflow

DUTIES AND RESPONSIBILITIES

● Investigate, troubleshoot and resolve incidents, find RCA, Log analysis using a mix of observability

tools and manual log analyses do reports on lessons learned.

● Support workflows and service management consisting of closing incidents within service levels

agreement (SLA), engaging 3rd line support where necessary, managing problems ensuring

updated bug records and root cause analyses (RCA).

● Assisting developers consuming various APIs (synchronous, asynchronous, REST and SOAP) ,

enhance our integration workflows, documentation and developer portal and sandbox.

● Work in collaboration with other engineering/IT teams provide 24/7 support in line with ITIL and

SRE principles.

● Taking part in testing such as UATs and SITs and unit testing before rollout.

● Planning and executing business continuity planning (BCP) and disaster recovery planning.

● Stay up to date with industry best practices and emerging technologies in APIs, infrastructure

management, and monitoring.

● Create, develop, and maintain comprehensive documentation for payment systems, including

detailed architectural diagrams, technical specifications, integration plans, user guides, and

troubleshooting procedures, ensuring a clear and up-to-date resources for system

implementation, integration and support.

● Ensure the stability and performance of all platforms through ensuring that monitoring is designed

in the solution. That is, it is not an afterthought, right from logging to ensuring all items are

monitored.

● Help in ensuring that observability and monitoring spans across all our systems allowing for easy

correlation of fault and identification of cascading failures.

● Take lead in complex integrations of payment systems with internal and external applications,

including financial institutions, banks, and third-party payment processors.

● System Design /Solution Architecture: Provide input in design for availability, scalability, resilience,

fault tolerance and elasticity.

● Train and mentor new engineers ensuring that they develop and grow their expertise in reliability

engineering and IT governance principles such as change and incident management.

● Evangelize reliability practices to the organization so that they are familiar with reliability

engineering.

● Support containerised workloads and troubleshoot and make recommendations on how we can

improve our systems.

● Develop automation scripts using any scripting language (e.g., Python, Bash, Ruby, or others) to

streamline deployment, monitoring, and management tasks.

● Troubleshoot and resolve API issues, security concerns, and system failures.

EDUCATION SKILLS & COMPETENCIES REQUIRED

● Bachelor's degree in computer science, Software Engineering, Information Technology or a

related field.

● Proficiency in API, API integrations and supports API first solutions.

● 5+ years in troubleshooting and resolving production issues, particularly for API based systems.

● Knowledge of ITIL and SRE principles such as change management, incident management, SLAs ,

SLOs, blameless postmortem and problem management.

● Good understanding of APIs technologies such as REST/JSON, REST/XML and SOAP.

● Knowledge of Linux and understanding of containers and container orchestration technologies

such as Kubernetes and Docker Swarm.

● Knowledge and understanding of API documentation.

● Proficiency with relational databases.

● Familiarity with API management tools and platforms (e.g. Postman, SoapUI, Swagger, curl) and

API gateways such as Kong, Apigee

● Familiarity with cloud computing environments such as AWS

● Familiarity with agile methodologies such as Scrum and Kanban and agile principles.

● Familiarity with automation testing will be an extra advantage

TERMS OF ENGAGEMENT

If this sounds like you, and you have the requisite experience, skills, and education highlighted

above—particularly within the Technology or FinTech sector—we would love to meet you

Please submit your CV and cover letter (in PDF format), addressed to the Hiring Manager, clearly

explaining why you are the ideal candidate, to Ensure the subject line of your email

reads Senior Site Reliability Engineer".

All applications will be subjected to a fair and competitive recruitment process. Only shortlisted

candidates will be contacted.

• Application Deadline:
  Tuesday, 21st October 2025 at 5:00 PM (EAT).