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Cards Portfolio Specialist
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Job Description
Job Title:
Card Product Specialist
Term:
12 months
Client Location:
Nairobi, Kenya
Division:
Cards
Reports to:
Head of Cards/ CEO
Relevant Experience:
Card Payments, commercial card, MPGS, XB send, card operations.
Mandatory Requirements:
- Based in Nairobi
- 10-15 years experience in card payments business.
PURPOSE OF JOB
Client is seeking to drive card business growth and strategy i.e. Debit and credit card, commercial credit card, MPGS, XB Send. Client needs a resource to be able to manage the card business portfolio and support go-to market strategy of the card products.
TASKS
Core Responsibilities And Accountabilities
- P&L accountability, monitor revenues, costs and profits on monthly and quarterly basis
- Initiate and run sales and marketing activities in collaboration with channel, marketing and IT teams e.g.
- Customer acquisition activities
- Campaigns and promotions
- Tactical initiatives that would increase revenues of the bank and reduce costs
- Monitor card portfolio health e.g. card transaction approval rates, growth in spend, credit limit utilization, pricing, etc. and take necessary action to remediate negative trends
- Monitor scheme costs and compliance issues and ensure efficient cost management
- Work to establish systems and processes to ensure efficient running of the card business from a fraud, operations and sales perspective (this will require working with various functional teams in the organization)
- Identify acquisition opportunities focusing on cross-sell for the short-term
- Design the ideal campaigns based on an understanding of the client capabilities and priorities
- Build business cases to facilitate internal buy-in and approvals
- Coordinate campaign execution and troubleshoot any issues that may come up
- Work with client and internal teams to define new products and optimal CVP
- Help build product business case and help obtain internal and external approvals for launch
- Program manage new product launch by coordinating across all stakeholders
- Report on progress and troubleshoot/ escalate issues
- Implement relevant projects with company related to Tokenization, virtual cards etc.
- Working with marketing, communication, IT and operations teams to monitor customer experience issues related to:
- Declines
- Fraud
- Chargebacks
- Address technical issues with card products with the relevant operations and IT teams
Knowledge And Experience
- Proven experience in card products business development in retail banking
- Strong analytical, communication, leadership, and stakeholder management skills.
- Ability to manage end-to-end card product launch or revamp projects independently.
- Knowledge of market trends, opportunities, and product launches in the payments market
- Experience in communicating and interacting with senior stakeholders for periodic updates.
- Excellent verbal and written communication skills and the ability to multi-task in a fast-paced environment.
- Bachelor's Degree in appropriate field of study or equivalent work experience
- Ability to work with various functional departments across the banks to get things done
Mandatory Skills**
- Must be on client site/country
- Card project implementation and management
- Deep knowledge of Card business and payments
- Based in Nairobi Kenya
- 10 -15 yrs experience in card payments business/project implementation
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