5 jobs in Nuvision Federal Credit Union

Call Center

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Job Description

We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs. We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today Let us be part of your career journey

Sign-on bonus available for eligible external applicants Contact us today to learn more
The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to phones, e-mail, web channels, mail, and facsimile. Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc. This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I's are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded. This role's focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. This means supporting the Credit Union goals and Core Values. They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.

Responsibilities

  • Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable. Provides basic member service transactions, with quality and accuracy.
  • Consults with members. Identifies needs, offers solutions, and follows up on any pending transactions. Holds conversations that matter with members either in person or over the phone.
  • Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
  • Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA. Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust. Recommends other products and services as appropriate from having conversations that matter with members.
  • Performs a wide variety of account maintenance including but not limited to changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services.
  • Identifies and reports any suspicious behavior or suspected fraud activity.
  • Completes all required training and compliance modules.
  • Treats all co-workers and members with respect.
  • Supports and participates in continuous improvement activities.
  • Represents the Credit Union in a positive and professional manner.
  • Maintains member and other sensitive information with confidentiality.
  • Other related duties as assigned.

Qualifications

  • 1 year retail experience with a proven track record in meeting and or exceeding service and sales goals.
  • Basic understanding of financial products and services
  • Professional verbal skills and etiquette
  • Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam
  • Excellent follow up
  • Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs
  • Excellent Written skills (Email) – Grammar and Spelling
  • Member service and organizational skills
  • Work well with other departments – Team player
  • Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature
  • Willingness to make a difference
  • Personable and professional

Education

  • High School Diploma or equivalent

Website:

Pay scale by applicable geographic location:

  • Alaska: Min-$20.00 Mid-$4.31 Max- 29.17
  • Arizona: Min- 16.77 Mid- 20.96 Max- 25.15
  • Nevada: Min- 17.15 Mid- 21.44 Max- 25.73
  • Texas: Min- 16.14 Mid- 20.18 Max- 24.22
  • Washington: Min- 20.00 Mid- 24.35 Max- 29.23
  • Wyoming: Min- 16.53 Mid- 20.67 Max- 24.80

The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and applicable experience within the industry, job related training/education, etc.

Benefits

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Flexible Spending Account
  • 401(k) Matching
  • Paid Time Off
  • Training Provided
  • Tuition Reimbursement
This advertiser has chosen not to accept applicants from your region.

Commercial Lending

New
KES56660 - KES65840 Y Nuvision Federal Credit Union

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Job Description

We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs. We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today Let us be part of your career journey

The Commercial Loan Underwriter (CLU) will evaluate and analyze business loan requests for commercial and small business loans and lines of credit, including SBA loans. The CLU is responsible for all aspects of underwriting including but not limited to spreading of financial statements, calculation of cash flow ratios as well as the completion of loan packages and mitigating any possible exposure to losses. Conducts Annual Loan Reviews of portfolio, which will include site visits. The CLU will ensure that member business loans are compliant with NuVision policies and NCUA regulatory requirements. The CLU will be involved in writing/updating procedures relating to Commercial Lending. In addition, this position performs duties that support all commercial and small business underwriting policies and procedures; maintains quality control processes; and shares responsibility for off-site special events related to Business services and delivery methods.

Responsibilities

  • Analyzes Business Loan data, performance, projected results, risks and mitigating factors, which includes site visits, business owner meetings and collateral/inventory review.
  • Prepares, reviews and analyzes the creditworthiness of commercial real estate loan originations and existing loans by conducting: cash flow analysis for all loans to include when appropriate a property DSCR, a Business DSCR, a Global DSCR, Net Worth calculations and all ratios pertinent to a sound lending decision.
  • Evaluates financial statements, historical trends, projections, management performance, industry, cash flow, capital structure and collateral analysis and validation of all appraisals and LTV's.
  • Prepares written summary for underwriting (internally and for third parties) of loan terms and conditions along with a written narrative explaining business background, outlining risk factors, recommendations and justifying assigned risk rating, ensuring conformity with credit union policy and procedures and with applicable credit union regulations.
  • Analyzes industry data, competitive factors, and pricing recommendations
  • Writes/updates procedures relating to Business Loans
  • Supports and participates in continuous improvement activities.
  • Represents the Credit Union in a positive and professional manner.
  • Other related duties as assigned
  • Maintains member and other sensitive information with confidentiality.
  • Treats all team members and members with respect

Minimum Qualifications

  • 3 years Business, commercial, lending underwriting experience, including recent SBA 7A & 504 loan underwriting experience, in a financial institution
  • Solid knowledge of Commercial and Business Lending as well as Underwriting
  • Requires a working knowledge of commercial loan files and the relevant documents contained therein and all governing regulatory laws and guidelines including but not limited to NCUA, SBA, USPAP and CPCU, CIC, AU, UCC regulations
  • Strong Proficiency Microsoft Word and Excel experience
  • Excellent oral and written communication skills and ability to listen. Strong analytical, conceptual, and writing skills.
  • Ability to conduct oneself with integrity through demonstration of trustworthiness and ethical behavior in all work activities and interactions
  • Demonstrated ability to spread commercial financial statements accurately, analyze results and present a summary of findings.
  • Ability to interface effectively with members, team members, leadership and other key business partners
  • Good organizational skills. Ability to work under pressure and meet deadlines

Preferred Qualifications

  • Strong Cash Suite experience

Education

  • 4 year Degree (in Business or related field) or equivalent

Website:

P
ay scale by applicable geographic location:

  • Alaska: Min $ Mid $Max 64.26
  • Arizona: Min Mid Max 56.66
  • Nevada: Min Mid Max 57.97
  • Washington: Min Mid Max 65.84

The final pay offered to a successful candidate will depend on several factors, including but not limited to the type and years of applicable experience within the job and industry, education, etc.

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Benefits

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Flexible Spending Account
  • 401(k) Matching
  • Paid Time Off
  • Training Provided
  • Tuition Reimbursement
This advertiser has chosen not to accept applicants from your region.

Live Teller Connect Representative

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Job Description

We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs. We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today Let us be part of your career journey

Sign-on bonus available for eligible external applicants Contact us today to learn more
The primary role of the LTC (Live Teller Connect) Representative is to provide engaging member centric service to our members virtually through the Interactive Teller Machine. This includes, but is not limited to: handling requests for balance information, transfers, deposits, loan payments, account research, product information, and member service on deposit and loan accounts. The LTC Representative is constantly seeking out opportunities to expand our member's relationship with the Credit Union through member education as well as product and service solutions tailored to each member's needs. This role provides member service and support handling requests of varying degrees of complexity; some routine in nature and others that require more extensive research and problem resolution skills to identify and resolve issues. The LTC Representative effectively assists members via LTC machines located at possible multiple locations. This position takes complete ownership of the members needs while meeting Credit Union standards.

Responsibilities

  • Teller Functions: Assumes responsibility for the efficient, effective, and accurate performance of teller functions to be processed using the LTC.
  • Receives member deposits, loan payments, disburses withdrawals, processes account transfers, verifies transactions, and resolves discrepancies promptly.
  • Balances daily transactions and verifies cash totals.
  • Investigates and resolves out-of-balance conditions.
  • Member Service Functions: Assumes responsibility for the effective and professional performance of member service functions.
  • Presents and explains Credit Union services and products to members, assists in meeting their financial needs, and order checks.
  • Answer questions and solves problems for members by listening, collecting data, securing answers, and reporting results to the inquiring party.
  • Performs file maintenance and account changes, and resets access for Homebanking and ABIL.
  • Restricts electronic account access as deemed necessary to prevent potential financial losses to the Credit Union or to the member
  • Resolves member issues or complaints through demonstrated knowledge of credit union products, processes and procedures and/or conducting the necessary research to address member needs.
  • Empowered to make decisions exercising good judgment and balances the best interest of the member and the organizational objectives of the credit union.
  • Takes complete ownership of every interaction whether it requires a call back or extended research
  • Required to complete compliance, training, and all other training offered to LTC Representative.
  • Seeks ways to streamline work processes and continuously improve the Credit Union
  • Represents the Credit Union in a positive and professional manner
  • Other related duties as assigned
  • Maintains member and other sensitive information with confidentiality
  • Treats all co-workers and members with respect

Minimum Qualifications

  • 1 year of Banking experience either as a teller or a call center service representative
  • Knowledge of BSA, Regulation CC, D, E and all other pertinent regulations
  • Comprehensive knowledge of all deposit account products and all services
  • Working knowledge of all applicable Federal, State and NCUA regulations
  • Exceptional customer service skills, including tact and diplomacy, plus a desire to accommodate the needs of others. Exhibits an inherent ease with others.
  • Demonstrated ability to respond to member prompts and offer financial products and services tailored to meet member needs. Ability to influence others when offering products and services, striking a balance between not giving up too easily and not being too persistent.
  • Professional and courteous verbal and written communication skills. Ability to remain calm when helping difficult and/or irate members.
  • Comfortable being evaluated against performance standards.
  • Willingness to take initiative to achieve team goals and model a good work ethic for others.
  • Proficiency in standard business computer software. Ability to acquire working knowledge of the Credit Union's operating system.
  • Proficient data entry, ten-key calculator, cash counting and math skills. Detail-oriented.
  • Ability to acquire working knowledge of Credit Union products and services.
  • Ability to become a subject matter expert in remote delivery channels and to discuss these channels with members.
  • Demonstrated ability in using good judgment and discretion when handling confidential member account information.
  • Ability to effectively handle fluctuating work demands.
  • Excels in a fast-paced work environment and has exceptional time management skills
  • Willingness to keep workspace/branch organized and tidy

Preferred Qualifications

  • 1 year Teller experience and 1 year of call center experience
  • Understanding of member centric environments is a plus
  • Understanding of member centric environments
  • Bi-lingual Preferred

Education
: High School or Equivalent

Website
:

Pay scale by applicable geographic location:

  • Alaska: Min $ Mid $Max 29.17
  • Wyoming: Mid Max 24.80

The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of applicable experience within the job, the type of years and experience within the industry, job related training/education, etc.

Benefits

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Flexible Spending Account
  • 401(k) Matching
  • Paid Time Off
  • Training Provided
  • Tuition Reimbursement
This advertiser has chosen not to accept applicants from your region.

Enterprise Systems Analyst

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Job Description

We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs. We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today Let us be part of your career journey

The key role of the Enterprise Systems Analyst is to help improve system efficiencies, troubleshoot enterprise systems issues, and deliver new functionality to both the business units we support and the members that the credit union services. The underlying goal of the Analyst role is to partner with the business units to help improve the member experience.

The Analyst is an independent role and will be expected to fully own and understand the enterprise systems they are assigned. They have the skill sets to troubleshoot system problems, test system changes and functionality, perform ad hoc report writing, and take ownership of researching and deploying system-related solutions for the business units. The Analyst will be expected to manage their daily workloads while serving on multiple project implementation teams.

Responsibilities

  • Maintains both an in-depth, technical knowledge of the enterprise systems managed, plus a thorough understanding, and strong partnering relationship with the business units being supported, providing technical support to ensure business and technical issues are resolved timely and effectively.
  • Finds and deploys solutions to fix issues, build efficiencies, and improve the member experience.
  • Work with the business units in educating them on new functionality and product offerings available from vendors.
  • Stay on top of software releases and ensure new functionality is vetted by the business units and deployed timely.
  • Participate in analysis, design, system configurations, testing, and support of data management and integration solutions.
  • Participate as Subject Matter Expert (SME) and team member on enterprise projects, often times participating in multiple concurrent projects.
  • Provides technical leadership for evaluating and scoping new initiatives involving systems for the organization.
  • Makes recommendations on feasibility and required resources.
  • Serves as a liaison to business units to assist with matching system capabilities to department needs.
  • Partner with systems vendors and insure they are aware of the strategic initiatives of the organization and that their development road maps stay aligned with credit union goals.
  • Participates in special projects as directed by IT management.
  • Treats all co-workers and members with respect.
  • Supports and participate in continuous improvement activities.
  • Represents the Credit Union in a positive and professional manner.
  • Maintains member and other sensitive information with confidentiality.
  • Other related duties as assigned.

Qualifications

  • 3 years in the financial services industry as a Business or Systems Analyst
  • 3 years project management experience leading and facilitating both IT projects and cross-functional business improvement projects
  • 1+ year's experience gathering user requirements for scoping exercises
  • Experience implementing integrated business applications solutions
  • Knowledge of information systems development and project management methodologies and techniques
  • Strong understanding of the financial industry's goals and drivers
  • Excellent written, verbal and overall presentation skills
  • Demonstrated analytical and troubleshooting skills
  • Demonstrated ability to communicate with stakeholders, gather requirements, understand intricacies (interrelation between needs/wants, legal compliance, system capabilities, etc.) and develop thoughtful solutions.
  • Proficient in a project management software tool
  • Strong customer service skills

Education

  • Bachelor's Degree or related experience in Computer Sciences, Information Technology, Analytical or Financial fields

*Website: *

Pay scale by applicable geographic location:

  • Alaska: Min $78, Mid $8, Max 117,626.46
  • Arizona: Min 78, Mid 98, Max 117,855.64
  • Florida: Min 74, Mid 93, Max 112,399.36
  • Nevada: Min 80, Mid 100, Max 120,583.78
  • Southern California: Min 85, Mid 107, Max 128,768.20
  • Texas: Min 75, Mid 94, Max 113,490.62
  • Washington: Min 91, Mid 114, Max 136,952.62
  • Wyoming: Min 77, Mid 96, Max 116,218.76

The final pay offered to a successful candidate will depend on several factors, including but not limited to the type and years of applicable experience within the job and industry, education, etc.

* * Applicants must be legally authorized to work in the U.S. without the need for current or future sponsorship.* *
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Benefits

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Flexible Spending Account
  • 401(k) Matching
  • Paid Time Off
  • Training Provided
  • Tuition Reimbursement
This advertiser has chosen not to accept applicants from your region.

Enterprise Risk Management

New
KES113000 - KES170859 Y Nuvision Federal Credit Union

Posted today

Job Viewed

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Job Description

We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs. We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today Let us be part of your career journey

The VP Enterprise Risk Management is responsible for directing and delivering an efficient and effective enterprise risk management program across the organization. The VP Enterprise Risk Management serves as the BSA Compliance Officer for the Credit Union and directs the Credit Union's ERM, Information Security and Business Continuity initiatives. Responsibilities include risk assessment monitoring, analysis and reporting, managing fraud mitigation, info security, corporate insurance coverage, litigation, document management, business continuity activities, and BSA/OFAC reporting/administration.

Responsibilities

  • Develops and directs the Enterprise Risk Management Program of the organization.
  • Establish a structure and process to identify, communicate and prioritize risks and opportunities.
  • Cross-functionally develop and implement appropriate risk response plans.
  • Develops risk management tools, practices, and policies to assess and report enterprise risks.
  • Ensures the organization's risk management policies and risk strategies are in compliance with applicable regulations, rating agency standards, and strategic imperatives of the organization.
  • Determines the organization's enterprise risk management architecture / framework.
  • Oversees and monitors key strategic and/or operational risk management activities of the organization.
  • Provide guidance and direction for the development, implementation, and maintenance of the information security policies and procedures to ensure the security of members' non-public personal information and credit union confidential information.
  • Analyze various Information Security Management systems, software and tools for selection, implementation and performance.
  • Administrate Information Security Management systems and utilize SIEM and DLP tools to review/analyze aggregated data to determine severity, accuracy of report findings and identify items to forward to appropriate regulatory agencies.
  • Ensure all credit union departments implement security standards and follow established guidelines and controls; manage information security incidents.
  • Develop Information Security education and awareness for all employees.
  • Works with IT management to leverage audit and review results and to assure implementation of IT policies, plans and procedures, and organizational structures designed to provide reasonable assurance that undesired events are detected, prevented and corrected and information security risks are managed appropriately.
  • Effectively manages and maintains insurance carrier relationship and policy management, renewal and claims tendering for all organizational polices and business bonds.
  • Reviews and update insurance policies to ensure coverage is commensurate with regulatory guidelines.
  • Establishes a strategy, framework and methodology for successful execution of business continuity plans and business impact analysis by internal business units.
  • Provides guidance and direction for the development, implementation, and maintenance of a policy and plan for all business units, including IT.
  • Provide direction for the coordination and management of disaster recovery drills for IT, and comprehensive business continuity drills for all departments, branches, and IT.
  • Direct activities associated with fraud investigation, reporting and mitigation.
  • Provide guidance and direction for the development, implementation and maintenance of the Credit Union's fraud prevention program, policies and procedures; work with contracted third parties and vendors to identify and mitigate fraud losses; provide training to staff on fraud identification and mitigation strategies and techniques; ensure fraud investigations are prosecuted and closed in a timely manner and that losses are minimized to an industry standard amount.
  • Oversee the Credit Union's Bank Secrecy Act Compliance Program including reviewing all regulatory reports prior to submission, making final decisions on SAR filings, and ensuring that the Credit Union practices are aligned with the Risk Assessment and Operating Policy and the policy is commensurate with the size and scope of the Credit Union.
  • Oversee the Credit Union's document management process.
  • Provides guidance and direction for the development, implementation and maintenance of records management.
  • Lead the day-to-day activities and provide full support to direct reports.
  • Train, mentor and coach direct reports to further develop their skills and knowledge.
  • Communicate project prioritization to ensure the highest project risks are identified and managed in a timely manner.
  • Collaborate with the Leadership Team to adequately staff each ERM discipline with competent team members to efficiently and effectively achieve the desired results.
  • Supports and participates in continuous improvement activities.
  • Represents the Credit Union in a positive and professional manner.
  • Maintains member, team members and other sensitive information with confidentiality.
  • Treats co-workers and members with respect.
  • Supports, participates and volunteers in credit union member community activities, member relations and events that promotes member centric experiences.
  • Stays abreast of current trends in financial services, business operations, processes, information technologies and project management disciplines
  • Other related duties as assigned

Minimum Qualifications

  • 7+ years of experience in risk management, compliance, information security, fraud mitigation, business continuity, with evidence of increasing responsibility and previous management experience.
  • Must have experience in operational efficiency initiatives, systems development and project management related disciplines such as management consulting, quality management, financial management and organization change management.
  • Knowledge Comprehensive knowledge of banking products and services and compliance requirements of the Bank Secrecy Act, Gramm Leach Bliley Act as well as Information Security and Business Continuity and ERM principles
  • Comprehensive knowledge of standard concepts, practices and procedures within the financial services industry related to financial crimes and regulatory report filing.
  • Comprehensive knowledge of corporate insurance and bond requirements, negotiations and claims tendering.
  • Comprehensive knowledge of information security management systems, software and tools to ensure information security risks are managed appropriately.
  • Strong leadership, management and interpersonal skills throughout all levels of the organization.
  • People management skills with a particular emphasis on performance management disciplines.
  • Strong third party/vendor management and contract negotiation skills.
  • Strong problem solving ability.
  • Presentation skills and self starter.
  • Ability to identify and define appropriate quality measures and performance targets.
  • High attention to detail and observant of business conditions.
  • Excellent speaking and writing skills.
  • Effective public relations abilities.
  • Articulate and persuasive leader to serve as an effective member of the management team.
  • Creative and able to develop innovative solutions.
  • Able to work in a fast paced, high stress environment with multiple and/or constantly changing priorities.
  • Key Competencies: Business Acumen, Process Management, Negotiating, Conflict Management, Developing Direct Reports, Motivating Others, Sizing Up People Certification Certified Anti-Money Laundering Specialist (CAMS) or Certified Fraud Examiner (CFE) or other equivalent Credit Union Enterprise Risk Management Expert (CUERME) or other equivalent

Preferred Qualifications

  • 10+ years of experience in risk management, compliance, information security, fraud mitigation, business continuity, with evidence of increasing responsibility and previous management experience.
  • Certified Information Security Professional (CISSP), Global Information Assurance Certification (GIAC), GIAC Security Leadership Certification(GLSC)
  • Post graduate degree preferred. Experience working for an organization with a regional model including some matrix reporting structure.

Education:
2-year degree or experience in related field or equivalent

Website:

Pay scale by applicable geographic location:

  • Alaska: Min $134, Mid $67, Max 201,251.82
  • Arizona: Min 118, Mid 147, Max 177,430.17
  • Florida: Min 112, Mid 141, Max 169,215.81
  • Nevada: Min 121, Mid 151, Max 181,537.35
  • Southern California: Min 129, Mid 161, Max 193,858.89
  • Texas: Min 113, Mid 142, Max 170,858.68
  • Washington: Min 137, Mid 171, Max 206,180.43

The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of applicable experience within the job, the type of years and experience within the industry, job related training/education, etc.

California Employee Privacy Notice

Benefits

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Flexible Spending Account
  • 401(k) Matching
  • Paid Time Off
  • Training Provided
  • Tuition Reimbursement
This advertiser has chosen not to accept applicants from your region.

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