8 jobs in Mission for Essential Drugs and Supplies (MEDS)

Mission for Essential Drugs and Supplies (MEDS) is a faith-based health solutions provider founded by an ecumenical partnership of the Kenya Conference of Catholic Bishops (KCCB) and the Christian Health Association of Kenya (CHAK). The Organization’s core mandate is being a reliable provider for quality and affordable Health Products and Technologies, Quality Assurance and Health Systems Strengthening Services. MEDS was established in 1986 and serves clients spread throughout Kenya, other regions in Africa and beyond.

The position will report to the Business Development & Marketing Supervisor and will be responsible for providing sales and client support services to grow business in assigned regions

Key responsibilities:





Stimulate demand for MEDS products and services across all market segments by engaging with clients and implementing targeted strategies to meet and exceed the organization's annual sales targets

Plan and conduct field visits to clients within assigned regions to provide technical support, gather market intelligence on competitor activities and pharmaceutical market dynamics, and obtain customer feedback on MEDS products and services

Manage clients' debt portfolios by assisting with debt follow-up and collections to improve MEDS's financial liquidity and cash flow

Scout, vet, and recruit new clients to begin procuring MEDS products and services thereby driving sales growth to meet the organisational targets

Implement strategies to increase the visibility of MEDS products and services in the market, with a focus on improving the movement of slow-moving products within the MEDS catalogue

Plan and participate in client forums (MEDS Day, Regional forums etc) to educate clients on new products, promote MEDS products and services, and gather client feedback to enhance offerings

Follow up on client quotations to convert them to Purchase Orders, ensuring successful sales transactions.

Organize and conduct Continuous Professional Development (CPD) sessions for clients based on their training needs assessments to enhance their knowledge and support their professional development.

Participate and represent MEDS in County Health Management Stakeholders forums and Donor/Partners Implementation meetings to show-case MEDS prowess and solicit more business opportunities

Technical evaluation of MEDS products to ensure stocked items meet the needs of the clients and approved specifications.



Job requirements:





Bachelor’s Degree in a relevant Health Science e.g. Pharmacy, Clinical Medicine, Nursing, Medical Laboratory or related field with Marketing work experience OR

Business Degree in Marketing/Management/Administration or related field with relevant health-related Diploma e.g. Clinical Medicine, Nursing, Medical Laboratory or Pharmacy

Registration with relevant regulatory professional body

Clean driving licence with at least five years of continuous driving experience

At least five years’ work experience in sales and marketing

Functional skills: Business acumen, Sales and Marketing, Statistical analysis, creativity and innovation skills and critical thinking skills.

Behavioural competencies and attitude: High level of integrity, interpersonal relations, analytical skills, problem-solving skills and communication skills.



If you fit the profile of this position, please submit your application providing the following MANDATORY requirement:





Detailed CV stating your current position and salary, expected salary, telephone number and email address

Copy of National Identity Card





How to apply

STEPS

Click the link: and Submit

Note: This position is open to local hires only. Late applications will not be considered and only short-listed applicants will be contacted.

Mission for Essential Drugs and Supplies (MEDS) is a faith-based health solutions provider founded by an ecumenical partnership of the Kenya Conference of Catholic Bishops (KCCB) and the Christian Health Association of Kenya (CHAK). The Organization’s core mandate is being a reliable provider for quality and affordable Health Products and Technologies, Quality Assurance and Health Systems Strengthening Services. MEDS was established in 1986 and serves clients spread throughout Kenya, other regions in Africa and beyond.

The position will report to the Client Relations Manager and will be responsible for preparing and delivering accurate quotes, providing expert technical support for tenders, gathering and analysing market intelligence, and enhancing follow-up efforts to improve conversion rates and increase revenue.

Job Responsibilities





Prepare and issue detailed and accurate quotes for potential clients by analysing client specifications, cost estimates, and current pricing strategies to support informed decision-making.

Provide technical support and guidance for all tender submissions to guarantee accuracy and compliance with client requirements, facilitating successful bid outcomes.

Conduct market research to gather and analyse intelligence on trends, competitive positioning, and customer needs, supporting procurement, inventory management, and sales strategies.

Follow up systematically on sent quotations to address client inquiries, resolve issues, and convert quotes into confirmed orders, improving overall conversion rates.

Compile daily quotations and confirm receipt of Local Purchase Orders (LPOs) to track performance and identify issues.

Revise work instructions as necessary, incorporating audit recommendations and ensure compliance and improving processes.

Conduct targeted tele-sales/marketing of MEDS products and services to local and international clients



Qualifications





Bachelor’s degree in Business Administration or a related field from a recognized institution

Diploma in Pharmacy/Nursing/Clinical Medicine/Public Health or related field

Registered or enrolled with relevant professional body

At least 5 years of experience with 3 years in Customer Care

Technical competencies: Excellent communication and negotiation skills; analytical skills; knowledge of pharmaceutical products and supplies; use of Microsoft packages; ERP systems; negotiation; problem solving; analytical skills

Behavioral Competencies; High level of integrity, interpersonal relations; self-driven and keen to details



If you fit the profile of this position, please submit your application providing the following MANDATORY requirement:





Detailed CV stating your current position and salary, expected salary, telephone number and email address

Copy of National Identity Card





How to apply

STEPS

Click the link: and Submit

Note: These positions are open to local hires only. Late applications will not be considered and only short-listed applicants will be contacted.

Mission for Essential Drugs and Supplies (MEDS) is a faith-based health solutions provider founded by an ecumenical partnership of the Kenya Conference of Catholic Bishops (KCCB) and the Christian Health Association of Kenya (CHAK). The Organization’s core mandate is being a reliable provider for quality and affordable Health Products and Technologies, Quality Assurance and Health Systems Strengthening Services. MEDS was established in 1986 and serves clients spread throughout Kenya, other regions in Africa and beyond.

The position will report to the Branch Manager and will be responsible for establishing, developing, and nurturing lasting relationships with MEDS clients in the Western and Nyanza regions to maintain customer satisfaction, promote revenue growth, and support the organization’s strategic goals, mission, and financial sustainability.

Job Responsibilities





Monitor staff productivity in the section to enhance customer satisfaction

Manage storage of records by maintaining proper accountability for all processed client order files, facilitating archiving, retrieval, and disposal.

Prepare sectional reports for decision-making

Coordinate section activities to ensure smooth operations, enhancing customer satisfaction

Prepare accurate documentation for clients to support decision-making by management, increasing the client database and driving revenue growth.

Prepare and submit necessary documentation to clients to facilitate informed decisions regarding quotation conversions, enhancing growth and maintaining a competitive advantage.

Provide technical support for tender items to assist management and clients in making informed decisions, leading to increased revenue.

Participate in converting quotations into orders to drive business growth.

Analyse customer requirements and coordinate the process to address them, ensuring timeliness and completeness for customer satisfaction and retention.

Generate sales leads through customer engagement to foster business development.

Follow up with key clients to address all account matters, ensuring their satisfaction and retention for enhanced business growth and sustainability.

Coordinate, analyse, and address client concerns promptly to ensure satisfaction and retention for organizational sustainability.

Prepare financial expenditure reports, request branch petty cash, and reconcile all transactions to maintain accountability



Qualifications





Bachelor’s degree in Business Administration or a related field from a recognized institution

Diploma in Pharmacy/Nursing/Clinical Medicine/Public Health or related field

Registered or enrolled with relevant professional body

Minimum five (5) years of relevant experience

Functional skills; Knowledge of pharmaceutical products and medical supplies, sales and marketing skills, customer care skills, supervisory skills, knowledge of ERP Systems, MS Office Suite Proficiency and telephone etiquette

Behavioural competencies: Communication skills, Problem-solving skills, Analytical skills, Team Player, high level of integrity, self-driven, keen to details, interpersonal skills



If you fit the profile of this position, please submit your application providing the following MANDATORY requirement:





Detailed CV stating your current position and salary, expected salary, telephone number and email address

Copy of National Identity Card





How to apply

STEPS

Click the link: and Submit

Note: This position is open to local hires only. Late applications will not be considered and only short-listed applicants will be contacted.

Mission for Essential Drugs and Supplies (MEDS) is a faith-based health solutions provider founded by an ecumenical partnership of the Kenya Conference of Catholic Bishops (KCCB) and the Christian Health Association of Kenya (CHAK). The Organization’s core mandate is to provide reliable and affordable Health Products and Technologies, Quality Assurance and Health Systems Strengthening Services. MEDS was established in 1986 and serves clients spread throughout Kenya, other regions in Africa and beyond.

The position will report to the Client Relations Supervisor and will be responsible for handling order keying, addressing client needs and concerns, and ensuring accurate and timely order processing to enhance overall satisfaction and foster client retention

Key responsibilities:





Input booked orders into the Syspro ERP system for accurate packing and processing

Respond to inquiries handle all client communications promptly and professionally to address inquiries, issues, and requests for customer satisfaction

Document and process telephone orders efficiently to support effective order management

Cancel client orders as needed to streamline order processing and enhance efficiency

Separate narcotics orders from regular orders for proper booking and handling

Convert quotations into sales orders upon client confirmation to facilitate order fulfilment

Communicate order progress, stock availability, and alternatives to clients to ensure their satisfaction

Initiate requests for debit and credit notes to correct transactions on sales orders

Release and cancel backorders as applicable to manage order fulfilment and customer expectations

Monitor client satisfaction by continuously collecting and analysing feedback to drive improvements

Receive and direct clients and visitors to appropriate service points to meet their needs

Maintain cleanliness and organization of the front office to uphold a positive corporate image



Job requirements:





Diploma in Pharmacy or Nursing or Clinical Medicine or Medical Laboratory or Public Health, or any health-related field.

At least one year of experience relevant experience

Technical competencies; Proficiency in any ERP system; knowledge of Microsoft packages; knowledge of pharmaceutical and medical supplies; communication, problem solving and analytical skills

Behavioural attributes: high level of integrity, interpersonal relations, self-driven and keen to details



If you fit the profile of this position, please submit your application providing the following MANDATORY requirement:





Detailed CV stating your current position and salary, expected salary, telephone number and email address

Copy of National Identity Card





How to apply

STEPS

Click the link: and Submit

Note: This position is open to local hires only. Late applications will not be considered, and only short-listed applicants will be contacted.

Mission for Essential Drugs and Supplies (MEDS) is a faith-based health solutions provider founded by an ecumenical partnership of the Kenya Conference of Catholic Bishops (KCCB) and the Christian Health Association of Kenya (CHAK). The Organization’s core mandate is to provide reliable and affordable Health Products and Technologies, Quality Assurance and Health Systems Strengthening Services. MEDS was established in 1986 and serves clients spread throughout Kenya, other regions in Africa and beyond.

The position will report to the Client Relations Supervisor and will be responsible for efficiently handling customer complaints, thus enhancing satisfaction

Key responsibilities:





Receive, acknowledge, and document client concerns in the system to facilitate accurate tracking and resolution

Respond to client inquiries about the status and progress of their complaints to keep them informed and satisfied

Collaborate with sections such as Inventory Control and Quality Assurance to resolve complaints, assigning issues based on severity

Direct clients to appropriate service points to enhance their satisfaction and address their needs effectively

Sign return notes promptly to facilitate the crediting process for returns

Share feedback with clients upon complaint resolution, including providing credit notes if applicable

Document each complaint in detail, including logging, tracking the resolution process, and compiling reports for management review



Job requirements:





Diploma in Pharmacy or Nursing or Clinical Medicine or Medical Laboratory or Public Health, or any health-related field.

At least one year of experience relevant experience

Technical competencies; Proficiency in any ERP system; knowledge of Microsoft packages; knowledge of pharmaceutical and medical supplies; communication, problem solving and analytical skills

Behavioural attributes: high level of integrity, interpersonal relations, self-driven and keen to details



If you fit the profile of this position, please submit your application providing the following MANDATORY requirement:





Detailed CV stating your current position and salary, expected salary, telephone number and email address

Copy of National Identity Card





How to apply

STEPS

Click the link: and Submit

Note: This position is open to local hires only. Late applications will not be considered, and only short-listed applicants will be contacted.

Mission for Essential Drugs and Supplies (MEDS) is a faith-based health solutions provider founded by an ecumenical partnership of the Kenya Conference of Catholic Bishops (KCCB) and the Christian Health Association of Kenya (CHAK). The Organization’s core mandate is to provide reliable and affordable Health Products and Technologies, Quality Assurance and Health Systems Strengthening Services. MEDS was established in 1986 and serves clients spread throughout Kenya, other regions in Africa and beyond.

The position will report to the ICT Manager and will be responsible for managing and maintaining the organization’s databases to ensure performance, security and availability.

Key Responsibilities:

i. Design and implement database schemas, including tables, indexes, relationships, and constraints based on application requirements

ii. Develop and maintain data models and database architecture to support business processes and applications

iii. Install and configure database management systems (DBMS) and related tools and set up database parameters and configurations to optimize performance and meet operational requirements

iv. Analyze and optimize SQL queries and database performance through indexing, query rewriting, and other techniques. Use performance monitoring tools to track database performance metrics, such as response times, throughput, and resource utilization

v. Develop and implement backup strategies to ensure data is regularly and securely backed up as well as manage and execute database recovery procedures to restore data in case of corruption, loss, or disaster

vi. Implement and manage access controls, including user roles and permissions, to secure sensitive data and to enforce database security policies and practices to protect against unauthorized access and vulnerabilities

vii. Plan and execute data migration tasks, including moving data between databases, systems, or environments as well as Integrate databases with other systems and applications to ensure seamless data flow and consistency

viii. Perform regular maintenance tasks, such as applying patches, performing database health checks, and managing space usage and apply software updates and patches to the DBMS to address bugs and security vulnerabilities

ix. Diagnose and resolve database-related issues, such as performance bottlenecks, connectivity problems, and data corruption

x. Provide support for application developers and end-users regarding database-related queries and problems

xi. Monitor and forecast database resource usage, such as storage and memory, to plan for future capacity needs as well as Implement strategies for scaling databases to handle increased load and ensure optimal performance

xii. Maintain comprehensive documentation of database schemas, configurations, procedures, and changes and Record and document changes to database structures, configurations, and processes

xiii. Ensure databases comply with relevant laws, regulations, and industry standards, such as GDPR, HIPAA, or PCI-DSS and follow and implement industry best practices for database management, security, and performance

xiv. Develop and implement scripts and automation tools to streamline database management tasks, such as backups, monitoring, and maintenance and Use scripting languages (e.g., SQL, PowerShell, Shell) to automate repetitive tasks and improve efficiency

xv. Develop and maintain disaster recovery plans to ensure quick recovery of database services in case of a major failure or disaster. Regularly test and update disaster recovery plans to ensure their effectiveness and reliability

xvi. Work closely with application developers, system administrators, and IT teams to support application development and deployment

xvii. Coordinate with database vendors for support, updates, and troubleshooting

xviii. Provide training and guidance to junior DBAs or other IT staff on database management practices and tools

Candidate Profile:

Bachelor’s degree in Computer Science or ICT or Computer Engineering or related field

Certification in database administration ie Microsoft Certified, Azure Database Administrator Associate, Oracle Certified Professional, Oracle Database Administrator, MySQL Database Administrator, Certified Data Management Professional

Minimum of five years of database administration experience, as well as hardware and software maintenance and user support experience

Technical competencies: Communication, data analysis and training skills

Behavioural competencies; High level of integrity, interpersonal and communication skills and self driven

If you fit the profile of this position, please submit your application providing the following MANDATORY requirement:





Detailed CV stating your current position and salary, expected salary, telephone number and email address

Copy of National Identity Card





How to apply

STEPS

Click the link: and Submit

Note: This position is open to local hires only. Late applications will not be considered and only short-listed applicants will be contacted.

Mission for Essential Drugs and Supplies (MEDS) is a faith-based health solutions provider founded by an ecumenical partnership of the Kenya Conference of Catholic Bishops (KCCB) and the Christian Health Association of Kenya (CHAK). The Organisation’s core mandate is to provide reliable and affordable Health Products and Technologies, Quality Assurance and Health Systems Strengthening Services. MEDS was established in 1986 and serves clients spread throughout Kenya, other regions in Africa and beyond.

The position will report to the Client Relations Supervisor. It will be responsible for addressing customer queries, following up on quotations, recording complaints, and enhancing satisfaction through effective communication and liaison between clients and MEDS.

Key responsibilities:





Receive and route calls to the appropriate desks and officers as needed to ensure efficient communication.

Document all customer interactions, complaints, and resolutions in the Customer Relationship Management (CRM) system.

Respond to client inquiries about the status and progress of their inquiries, quotations, and complaints to keep them informed and satisfied

Collaborate with sections such as procurement, inventory control, quotations, warehousing and logistics and quality assurance to receive feedback on the client inquiries.



Job requirements:





Diploma in Customer Service or Sales and Marketing, or related field

Minimum one year of experience in a pharmaceutical supply chain Call Centre

Technical competencies; excellent communication and interpersonal skills; Proficiency in Customer Relationship Management System (CRM); E-Commerce, communication; knowledge of Microsoft packages, knowledge of pharmaceutical products and supplies

Behavioural attributes: Positive and professional attitude; high level of integrity; problem-solving skills; confidential and self driven



If you fit the profile of this position, please submit your application providing the following MANDATORY requirement:





Detailed CV stating your current position and salary, expected salary, telephone number and email address

Copy of National Identity Card





How to apply

Click the link: and Submit

Note: This position is open to local hires only. Late applications will not be considered, and only short-listed applicants will be contacted.