7 jobs in MGallery Hotel Collection

Company Description
The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments.

MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and bar; meeting rooms and a business centre; and wellness facilities spanning a gym, pool and spa.

With a prime location on Gigiri's Limuru Road, fairly close to Nairobi's city centre and Village Market, it will attract UN and NGO delegates, consultants and contractors, as well as diplomats, leisure visitors and the local community.

Job Description
We are seeking a skilled and compassionate Spa Therapist (Ayurvedic Specialist) to join our team in Nairobi, Kenya. As a Spa Therapist, you will play a crucial role in providing exceptional wellness experiences to our valued guests, helping them relax, rejuvenate, and achieve their health and beauty goals.

• Perform a wide range of spa treatments, including massages, facials, body wraps, and other therapeutic services
• Conduct thorough consultations with clients to assess their needs and customize treatment plans
• Provide expert advice on skincare, relaxation techniques, and overall wellness
• Maintain a clean, hygienic, and safe spa environment
• Manage appointment schedules and use spa booking systems efficiently
• Collaborate with team members to ensure seamless guest experiences
• Stay updated on the latest trends and techniques in the spa industry
• Promote and recommend spa products and services to clients
• Ensure compliance with all spa policies, procedures, and safety regulations
• Participate in ongoing training and professional development opportunities

Qualifications

• Proven experience as a Spa Therapist in a luxury spa, hotel, or resort setting
• Certification in spa therapy, massage therapy, or a related field
• Expertise in a variety of massage techniques, facial treatments, and body therapies
• Strong knowledge of skincare products, their applications, and benefits
• Excellent interpersonal and communication skills with a friendly, empathetic demeanor
• High level of professionalism and meticulous attention to detail
• Ability to create a warm, welcoming, and relaxing environment for guests
• Proficiency in spa booking systems (experience with Book4Time is a plus)
• Understanding of and adherence to hygiene and safety protocols in a spa environment
• Physical stamina to perform treatments throughout the day
• Flexibility to work varied shifts, including evenings, weekends, and holidays
• Commitment to ongoing learning and staying current with industry trends
• Strong time management and organizational skills
• Ability to work effectively both independently and as part of a team

Additional Information

Should be an Ayurvedic Specialist

Company Description
The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments.

MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and bar; meeting rooms and a business centre; and wellness facilities spanning a gym, pool and spa.

With a prime location on Gigiri's Limuru Road, fairly close to Nairobi's city centre and Village Market, it will attract UN and NGO delegates, consultants and contractors, as well as diplomats, leisure visitors and the local community.

Summary
Job Description

The Spa Receptionist is the first point of contact for all guests, offering a warm welcome and ensuring a seamless, luxurious experience from start to finish. This role involves handling guest appointments, providing information about the spa's exclusive services, and delivering exceptional customer service in a tranquil and upscale setting. The Spa Receptionist will play a key role in maintaining the high standards.

Responsibilities
Guest Reception:

• Greet and welcome guests with warmth and professionalism upon arrival at the spa.
• Ensure guests are informed about the spa's services, offerings, and promotions in a friendly and knowledgeable manner.
• Confirm, check-in, and check-out appointments, ensuring accuracy in guest details and booking information.

Appointment Scheduling

• Efficiently manage reservations, cancellations, and adjustments to bookings, ensuring smooth service flow.
• Answer phone calls, emails, and in-person inquiries, providing expert advice on services, treatments, and availability.
• Coordinate with therapists and spa team members to ensure that services are delivered promptly and to the highest standard.

Customer Service Excellence

• Provide a personalized experience by addressing guest preferences and special requests.
• Handle any guest concerns or issues, ensuring swift resolution while maintaining the brand's high service standards.
• Promote spa services, products, and exclusive packages to enhance guest experience and maximize revenue.

Administrative Support

• Process payments (cash, credit/debit card transactions) and issue receipts accurately.
• Maintain organized records of guest visits, treatment preferences, and feedback.
• Assist with inventory management, ensuring the spa's products and equipment are well-stocked and presentable.
• Ensure the front desk area is neat, organized, and in line with Banyan Tree's aesthetic standards.

Spa Environment Maintenance

• Help create a tranquil, calming atmosphere for all guests by ensuring the spa area is clean, tidy, and well-maintained at all times.
• Monitor guest flow to minimize waiting times and ensure a seamless experience for all visitors.
• Follow all safety and hygiene protocols to maintain a safe and welcoming environment.

Collaboration & Teamwork

• Work closely with other spa team members and the management team to ensure the smooth operation of daily tasks and guest satisfaction.
• Assist in training new staff and support colleagues as needed to ensure consistency in service delivery.

Other

• Any other tasks assigned by supervisor / manager.

Qualifications
Experience/Certificates/Education

• 2 years minimum experience in a similar capacity within an ultra-luxury hospitality / spa environment.
• Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills.
• Proficient in English language (verbal & written).
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.
• Must be flexible in terms of working hours.
• A hospitality diploma is an asset.
• Computer literacy in Windows, MS Office Suite is recommended.
• Must have the ability to handle cash effectively and accurately.

Additional Information

Should be eligible to live and work in Kenya.

Company Description
The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments.

MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and bar; meeting rooms and a business centre; and wellness facilities spanning a gym, pool and spa.

With a prime location on Gigiri's Limuru Road, fairly close to Nairobi's city centre and Village Market, it will attract UN and NGO delegates, consultants and contractors, as well as diplomats, leisure visitors and the local community.

Job Description

• Always greets and welcomes guests promptly in a warm and friendly manner.
• Always thanks and gives fond farewell to guests conveying anticipation for their next visit.
• Assists guest with table reservation.
• Assists guest while seating.
• Ensures guests are served within specified time.
• Has a good knowledge of menu and presentation standards.
• Speaks with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
• Is able to answer any questions regarding menu and assist with menu selections.
• Is able to anticipate any unexpected guest need and reacts promptly and tactfully.
• Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
• Serves food courses and beverages to guests.
• Sets tables according to type of event and service standards.
• Records transaction / orders in Point of Sales systems at the time of order.
• Communicates with the kitchen regarding any menu questions, the length of wait and product availability.
• Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Checks with guests to ensure satisfaction with each food course and beverages.
• Is responsible for clearing, collecting and returning food and beverage items to proper area.
• Maintains cleanliness of work areas, china, glass, etc. throughout the shift.
• Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
• Presents accurate final bill to guest and process payment.
• Performs shift closing on the Point of sales terminal and tally cash and credit card settlements.
• Ensures that the restaurant is always kept clean and organized, at both the front as well as the back of house areas.
• Ensures that hotel brand standards and SOP's are consistently implemented.
• Works with fellow staffs and manager to ensure that the restaurant achieves its full potential.
• Completes the daily responsibilities that are set for each individual shift.
• Completes closing duties, including restocking items, turning off lights, etc.
• Conducts monthly inventory checks on all operating equipment and supplies.
• Take an active role in coaching and developing junior staff.
• Performs any other duties related to food and beverage service assigned by the manager.
• Assists Outlet Manager in conducting daily shift briefings to update and disseminate relevant information to colleagues
• Helps minimize waste, breakages and mishandling of supplies and equipment

Qualifications

• Excellent reading, writing and oral proficiency in English
• Experienced in all aspects of restaurants service
• Must be well-presented and professionally groomed at all times
• Excellent leader and trainer with strong interpersonal skills and attention to detail
• Ability to motivate employees to work as a team effectively and productively
• Must possess good communication skills for dealing with diverse staff
• Ability to coordinate and prioritize multiple tasks
• Should have pleasing personality.
• Excellent guest service skill.
• Good knowledge of food and beverage service.

Additional Information

Should be eligible to live and work in Kenya.

Company Description
The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments.

MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and bar; meeting rooms and a business centre; and wellness facilities spanning a gym, pool and spa.

With a prime location on Gigiri's Limuru Road, fairly close to Nairobi's city centre and Village Market, it will attract UN and NGO delegates, consultants and contractors, as well as diplomats, leisure visitors and the local community.

Job Description

• Oversee the daily operations of the Finance department.
• Analyse financial outlooks and prepare financial forecasts.
• Prepare financial analysis for contract negotiations and product investment decisions.
• Ensure compliance with local, state, and federal budgetary reporting requirements.
• Establish and implement short- and long-range departmental goals, objectives, policies and operating procedures.
• Maintain an organizational structure and staffing to effectively accomplish the department's goals and objectives.
• Operating as Business Partner with Hotel Leadership team to achieve Financial Performance of the Hotel and F&B venues.
• Directly accountable for all financial information sent to the General Manager, Accor and Owners in regard to presentation, accuracy and detail.
• Oversee the development and continuous improvement of all financial systems within the hotel, while providing strategic leadership and direction to the Finance department.

Qualifications

• Minimum 9-10 years of experience in Finance or 2 years of experience in a similar capacity.
• MBA or Degree in Accounting/Finance.
• Excellent communication, presentation & analytical skills Strong Leadership abilities and organizational skills.
• Hospitality Experience is mandatory.

Additional Information

Should be eligible to live and work in Kenya.

Company Description
The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments.

MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and bar; meeting rooms and a business centre; and wellness facilities spanning a gym, pool and spa.

With a prime location on Gigiri's Limuru Road, fairly close to Nairobi's city centre and Village Market, it will attract UN and NGO delegates, consultants and contractors, as well as diplomats, leisure visitors and the local community.

Job Description

• Assist in overseeing the daily operations of the food and beverage outlets, ensuring high standards of service and quality.
• Monitor inventory levels and order supplies as needed to maintain optimal stock levels.
• Ensure compliance with health and safety regulations and hotel policies.
• Assist in recruiting, training, and supervising food and beverage staff.
• Schedule staff shifts and manage labour costs effectively.
• Conduct regular performance evaluations and provide feedback to staff members.
• Address guest concerns and complaints promptly and professionally.
• Monitor guest feedback and implement improvements to enhance guest satisfaction.
• Foster a customer-focused environment and encourage staff to exceed guest expectations.
• Assist in preparing and managing the departmental budget.
• Monitor revenue and expenses, identifying opportunities to increase profitability.
• Implement cost control measures to optimize operational efficiency.
• Assist in developing and updating menus in collaboration with the culinary team.
• Ensure compliance with food safety standards and regulations.
• Monitor food quality and presentation to maintain brand standards.
• Coordinate and oversee events, banquets, and special functions.
• Work closely with the sales and catering teams to ensure successful event execution.
• Ensure timely communication and coordination with all departments involved in event planning.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum of 3-5 years of experience in food and beverage management, preferably in a luxury hotel setting.
• Previous experience in banqueting as a manager or supervisor.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office, Opera Systems and other food & beverage management software is required.
• Knowledge of food safety and sanitation regulations.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Additional Information

Should be eligible to live and work in Kenya.

Company Description
The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments.

MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and bar; meeting rooms and a business centre; and wellness facilities spanning a gym, pool and spa.

With a prime location on Gigiri's Limuru Road, fairly close to Nairobi's city centre and Village Market, it will attract UN and NGO delegates, consultants and contractors, as well as diplomats, leisure visitors and the local community.

Job Description

• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues.
• Supervise and coach team members' performance toward achieving exceptional guest service.
• Audit work of Room Attendants in assigned areas to remain consistent with Accor standards.
• Ensure cleanliness of guest corridors, rooms, and other specific areas of the hotel as assigned.
• Proactively identify potential day-to-day operational concerns, determine appropriate solutions and follow-up to ensure high service levels are maintained.
• Demonstrate Accor core values in all interactions.
• Ensure employees receive the required training and support to effectively perform their roles.
• Manage all aspects of Room Attendants' performance including the completion of annual performance reviews.
• Assist in the preparation of preventive housekeeping maintenance reports and analyses.
• Promptly respond to guest complaints and ensure appropriate follow up activities occur and all items are documented according to standard operating procedures.
• Follow and ensure compliance with all corporate, hotel and departmental policies and procedures.
• Participate in hotel committees.
• Strict adherence to all Health & Safety training, guidelines and work practices previous that are established by Accor, local government, international bodies.
• Perform any other duties, tasks, and assignments within your department as required.

Qualifications

• Hospitality degree
• At least 2 years housekeeping experience in a luxury hotel environment required
• At least 1 year supervisory experience is preferred; basic training skills are required
• Excellent communication and organizational skills
• Ability to work well under pressure
• Experience with Property Manager and Microsoft office suite of programmes is an asset
• Demonstrated strong attention to detail and the ability to meet exacting standards
• Proven ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Should be eligible to live and work in Kenya.