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Social Media Manager

Nairobi, Nairobi KES900000 - KES1200000 Y Handas Juice

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Job Description

Company Description

Handas Juice is a renowned company in Kenya known for creating and selling delicious juices made from khat. Our jaba juice is highly regarded as the best in Kenya. Handas Juice strives to provide unique and flavorful beverages to our customers.

Role

Build a social engine that turns
attention into action

: create content people save/share, community management, and convert traffic to WhatsApp/D2C—while protecting the brand and measuring ROI like a pro.

What You'll Do
1) Strategy & Channel Ownership

  • Own the
    Instagram strategy

end-to-end (Reels, Stories, Lives, carousels) and extend winning formats to
TikTok, YouTube Shorts, and WhatsApp Status

.
- Build a monthly
content calendar

with clear pillars (product, lifestyle, education, UGC, retail moments, events) and weekly posting cadence.
- Align content with commercial priorities: flavor launches, promos, retail displays, and sampling roadshows (tie content to conversion goals).
- Maintain a consistent, youth-savvy brand voice that's witty, responsible, and on-trend.

2) Community Management & Social Care

  • Respond to comments/DMs within SLA; escalate CX issues; keep the tone human and helpful.
  • Run
    polls, Q&As, quizzes

to keep the community active; turn insights into content ideas.
- Create and manage social channels like instagram & whatsapp

3) Performance, Growth & Social Commerce

  • Drive traffic to
    WhatsApp/ManyChat flows

and D2C pages (link-in-bio journeys, UTM tracking).
- Partner on
boosting/paid social

to test hooks/offers/creatives; iterate weekly based on data.
- Optimize
search & discoverability

: hashtags, sounds, metadata, and trend timing.

4) Analytics & Reporting

  • Ship a
    weekly dashboard

: Reach, ER (saves/shares), views, watch-through, clicks, CVR, CAC (assisted), code usage, UGC volume, creator ROI.
- Run structured
A/B tests

on hooks, formats, captions, and offers; document learnings.

5) Cross-Functional Collab

  • Support
    retail & e-grocery

with social media posts, and A+ copy.
- Coordinate with Sales/Trade Marketing on
in-store moments

(displays, chillers, end-caps) and capture them for social proof.
- Align with Events on content capture plans and on-site CTAs (QR to WhatsApp).

Must-Have

  • 3–5+ years
    running brand social for consumer products (beverage/CPG or lifestyle preferred).
  • Proven
    Instagram/Reels
    results (portfolio with links): consistent reach growth, high save/share rates, and click-throughs to store/WhatsApp.
  • Strong
    short-form video craft
    : ideation → scripting → shooting → editing (CapCut or Adobe) → publishing.
  • UGC/creator program
    experience: sourcing, briefing, incentive structures, rights/whitelisting, and performance tracking.
  • Data-driven
    : comfortable with IG Insights/Meta, GA4, UTMs; can explain CVR, CAC, ROMI, retention.
  • Copy & voice
    : can write witty, youth-savvy, Kenya-fluent captions (English/Swahili/Sheng) and strong hooks/CTAs.
  • Execution speed
    : can ship reactive trend content <24h; event recap within 24–48h.
  • Collaboration
    : experience aligning with sales/events/trade marketing calendars.
  • Governance
    : knows platform policies, brand safety, and "no medical claims" discipline.

Nice-to-Have

  • WhatsApp/ManyChat automation basics (flows, broadcasts, tags).
  • Basic paid social (boosting, simple A/B tests) and landing-page tooling.
  • E-grocery/retail content (A+ pages, ratings/reviews).
  • Photography/lighting basics; Canva/Adobe design skills.
  • Experience managing creator rosters and small budgets.

Behavioral Markers

  • Bias for action, organized, comfortable with weekends/evenings for events.
  • Clear communicator, coachable, owns outcomes (not just posts).
  • Brings 2–3 content "franchises" ideas to every discussion.
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