4 jobs in Fairmont Hotels & Resorts

Job Description
Reporting to the Cluster General Manager, responsibilities and essential job functions include but are not limited to the following:

• Ensure compliance with Kenya's Data Protection Act (2019), GDPR (where applicable), and Accor Group Data Protection policies.
• Serve as the main point of contact between the hotel cluster and the Office of the Data Protection Commissioner (ODPC) and other relevant regulatory authorities.
• Monitor changes in data protection legislation and update policies accordingly.
• Develop, implement, and maintain internal data protection policies and procedures.
• Conduct regular audits and assessments of data processing activities across departments (Front Office, Reservations, IT, Finance, Sales & Marketing, etc.).
• Ensure all departments adhere to approved data handling and processing protocols.
• Develop and deliver ongoing training programs for employees on data privacy, confidentiality, and best practices.
• Promote a culture of data privacy and security across both properties.
• Evaluate and advise on the data protection impact assessments (DPIAs) for new projects or technologies involving personal data.
• Respond to and manage data breaches in accordance with internal protocols and regulatory requirements.
• Maintain a data breach register and report incidents to management within statutory timelines.
• Work closely with Front Office, Reservations, HR, IT, Marketing, and third-party vendors to ensure data processing activities comply with privacy regulations.
• Maintain a data processing inventory and ensure accurate recordkeeping of guest and employee data practices.
• Facilitate and manage all requests relating to the rights of data subjects (access, correction, erasure, restriction, etc.).
• Maintain records of all such requests and ensure timely and compliant responses.
• Liaise with Accor regional DPOs and Regional teams to ensure alignment with global policies.
• Prepare regular compliance reports for the Cluster General Manager.
• Collaborate with IT and Security teams to ensure technical safeguards are adequate and up to date.

Qualifications

• Bachelor's degree in Law or relevant degree in Information Security or Technology, Data Governance, or a related field.
• Certified Data Protection Officer (CDPO), CIPP/E, CIPM, or other relevant certification is an asset.
• Minimum 3 years of experience in IT Department /Data protection, compliance, legal, or risk management—preferably in hospitality or multinational settings.
• Strong knowledge of Kenyan Data Protection Act 2019, GDPR, and international data privacy frameworks.
• Experience conducting data audits, managing privacy impact assessments, and handling data breaches.

Additional Information

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
• Frequent standing and walking throughout shift
• Occasional lifting and carrying up to 30 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Job Description
Reporting to the Cluster Director of Sales responsibilities and essential job functions include but are not limited to the following:

• Drive the development of a renewed luxury guest experience from hotel to conservancy.
• Directly overseeing the following segments: Corporate Sales, Group Sales, Government Sales, Incentives, Conventions and Meeting Sales
• Directing relevant sales initiatives for the hotels, coordinating with the F&B marketing team.
• Participating in Revenue Management to ensure that maximum revenues/yields are achieved.
• Play a valuable role in the development of the Strategic Plan and the education of all members of the team to this direction.
• Develops, energizes and leads a motivated, competent and cohesive team consistent with the Hotel, Regional and Corporate needs through the implementation of approved Talent and Culture and Sales Programs.
• Maintain open communication with property General Managers, Global Sales Offices, Corporate Sales Office and Regional Office teams.
• Entertain existing and potential clients with regularity.
• Provide guidance and direction in the development of segment action plans to achieve all goals (total revenue, RevPAR Index, Colleague engagement and others).
• Provide guidance and direction in the development of segment action plans
• Responsible for quarterly management of the Sales Incentive Program (if applicable)
• Identify market trends and new opportunities and implement strategies to address them.
• Ensures the integrity of key account/key prospect database and monitors staff input for accuracy, thoroughness and coverage of local area.
• Prepare weekly, monthly, quarterly and annual reports as required.
• Provides on-going direction and development support to all direct reports by ensuring appropriate sales training programs are in line with individual career objectives and by providing guidance and direction in the development of segment action plans.
• Has the responsibility for setting individual Room Revenue/Night Goals (Quota's).
• Perform any and all other tasks as assigned

Qualifications

• Highly passionate and energetic marketer willing to evolve in an innovative, fun, and fast paced environment.
• Proven experience in sales, preferably in the hospitality industry.
• Experience with key market segments – Corporate Sales, Group Sales, Government Sales, Incentives, Conventions and Meeting Sales
• At least 5 years working experience in a similar role with strong knowledge of the Kenyan Hospitality market.
• Highly energetic with demonstrated exceptional organizational and communication skills.
• Ability to build and maintain relationships with clients.
• Strong organizational and planning skills.
• Experience in City, Resort and remote destination sales
• Experience working in the International market is an asset
• Bachelors Degree and/or Hotel Management Degree is an asset
• Ability to develop relationships with all levels of clientele, and interact with people from different cultures and backgrounds
• Astute attention to detail
• Excellent communication skills, both written and verbal
• Valid driver's license.

Additional Information

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
• Frequent standing and walking throughout shift
• Occasional lifting and carrying up to 30 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Job Description

• Direct Reports: Department Heads (Front Office, Housekeeping, Food & Beverage, Health Club, Culinary).
• Indirect Reports: Supervisors and line-level team members within Operations divisions.
• Act as a key member of the Executive Committee, embedding a spirit of collaboration and continuous improvement throughout both properties.
• Provide strategic and operational leadership, ensuring the consistent application of company values and service standards.
• Lead revenue and yield management initiatives in Rooms and Food & Beverage, supporting revenue optimization and profit targets.
• Oversee the timely and accurate preparation of monthly operational and financial reports for all relevant departments.
• Promote a culture of open communication by regularly sharing information and updates with colleagues and teams.
• Facilitate or participate in regular meetings to review progress, address concerns and align on objectives.
• Support the effective management of budgets and resources, ensuring decisions are made responsibly and within financial guidelines.
• Champion the development and growth of team members and peers by encouraging ongoing learning, coaching and feedback.
• Implement, monitor and adhere to company policies, standard operating procedures and best practices to uphold organizational standards.
• Foster an inclusive, high-performing work environment that reflects the company's values and encourages shared success.
• Attend relevant meetings, forums or committees to stay informed and contribute to business priorities.
• Celebrate individuality and champion inclusion, creating a sense of belonging for all
• Act with honesty, professionalism and transparency in every interaction
• Take initiative, care for the details and create unforgettable moments for guests, clients and colleagues
• Build and nurture genuine connections within our teams, our community and with those we serve.
• Lead by example, with empathy, curiosity, and a commitment to exceeding expectations
• Foster a spirit of collaboration, support and shared purpose across all areas of our business.
• Uphold company standards by following all relevant policies, procedures and brand guidelines
• Demonstrate professionalism and a positive approach in all working relationships with colleagues, guests, clients and partners
• Contribute to a safe and secure environment by adhering to all health, safety and security requirements
• Maintain the confidentiality of sensitive information relating to guests, colleagues and the company
• Take part in learning, development or training initiatives as required, to support your ongoing growth and adaptability
• Work constructively within your team and with other departments, supporting a cooperative and collaborative workplace culture

Qualifications

• Essential: University degree in Hospitality Management, Business Administration, or a related discipline.
• Desirable: Postgraduate qualification or professional certification in hospitality management, business administration, or a related field.
• Desirable: Membership of a relevant professional association or institute
• Essential: Significant experience (minimum five years) in luxury or upscale hotel operations, with at least two years in a senior leadership position (such as Director of Operations or Hotel Manager) within a multi-departmental environment.
• Essential: Proven track record of managing operational teams and coordinating multiple departments (Front Office, Housekeeping, Food & Beverage, etc.).
• Desirable: Previous experience with cluster or multi-property operations.
• Desirable: Strong background in both Rooms and Food & Beverage divisions, including yield and revenue management.

Additional Information

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
• Frequent standing and walking throughout shift
• Occasional lifting and carrying up to 30 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps