2 jobs in ENGIE Energy Access (Africa)
Loan Recovery Intern
Posted today
Job Viewed
Job Description
Department:
Customer Finance
Reporting Line:
Collections Manager
Location:
Nairobi, Kenya
About ENGIE Energy Access
ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable, and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, offgrid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable instalments from $0.19 per day and the minigrids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d'Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), almost 1.5 million customers and over 7 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.
Job Purpose/Mission
The Loan Recovery Intern is responsible for the receivables risk management (RRM). This includes among others, Portfolio Management and Loan Workouts.
Responsibilities
- Carrying out customer work-out, including the following work-out categories to be applied to customers in late repayment through calling clients who are in early non repayment categories.
- Ensure proper documentation of open loan cases.
- Ensure customers are paying on time in assigned loan portfolio
- Negotiate with non-paying clients and give them solutions to bring them back on track to repayments through rescheduling.
- Recommend and work with external service providers on portfolio management by escalating repossession cases.
- Customer education to customers on impact on loan non-repayments.
- Supporting the analysis of causes for portfolio deteriorations
- Providing regular portfolio, compliance and routine report to the Loan Recovery Team Leader.
- Restructure loan repayment plan from delinquent clients as per policy and procedure
Knowledge And Skills
Experience
:
- Experience in customer relationship management
- Team player
- Computer literacy, particularly good working knowledge of Microsoft Excel
- Self-starter with a passion for the role and EEA's mission to plug in the world.
Qualifications
:
- Holder of Bachelor's Degree in Business Administration or any other related field
- 1-year Previous experience in loan recovery preferably in a call center setting.
Language(s):
- English
- Kiswahili
Technology
:
- Experience in technology required for the role
ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths
Business Unit: Supply & Energy Management
Division: ENGIE Energy Access
Legal Entity: Engie Mobisol Kenya Limited
Professional Experience: Junior (experience <3 years)
Education Level: Bachelor's Degree
Service Centers Manager
Posted today
Job Viewed
Job Description
*Job Purpose / Mission *
As the Service Centre Manager, you will oversee the operations of 56 Area Administrators across multiple locations, ensuring that all service centers deliver outstanding customer experiences, maintain operational excellence, and comply with ENGIE's standards and local regulations.
This hybrid role combines
field leadership
(coaching, audits, customer engagement) with
administrative oversight
(reporting, compliance, and data-driven performance management). You will be responsible for ensuring consistent service delivery, robust inventory control, team development, and effective customer engagement strategies.
*Key Responsibilities
Leadership & Team Development *
- Lead, mentor, and support 56 Area Administrators through regular site visits, virtual check-ins, and structured performance reviews.
- Build capacity through on-site coaching, remote training programs, and workshops.
- Develop and monitor performance metrics, ensuring alignment with customer satisfaction and inventory management goals.
*Service Centre Operations Management *
- Ensure centers operate efficiently and in line with ENGIE brand standards and local regulations.
- Conduct site visits to assess readiness, compliance, and customer engagement.
- Oversee daily operational protocols (opening/closing, safety compliance, customer-friendly environments).
*Inventory & Stock Control *
- Ensure accurate and timely physical stock counts and reconciliations (daily, weekly, monthly).
- Monitor inventory using Tally and reporting tools, ensuring FIFO principles are consistently applied.
- Identify discrepancies, implement corrective actions, and provide training on stock management systems.
*Customer Experience & Engagement *
- Champion a customer-first culture by ensuring staff deliver excellent product knowledge, support, and after-sales service.
- Facilitate promotional activities, product demos, and local outreach initiatives.
- Collect customer feedback through both field interactions and system reports; escalate systemic issues.
*Compliance & Safety *
- Enforce adherence to health, safety, and environmental (HSE) standards, including motorbike and PPE usage.
- Maintain up-to-date regulatory documentation, licenses, and compliance records both at centers and centrally.
- Conduct audits and ensure corrective actions are implemented.
*Reporting & Documentation *
- Consolidate and analyze operational and customer data across centers, generating actionable insights.
- Prepare monthly and quarterly reports on performance, financials, compliance, and customer satisfaction.
- Oversee budget control, expense tracking, and accurate financial reporting.
*Ideal Candidate Profile *
- Strong leadership skills with experience managing large, multi-location teams.
- Balance of field presence (hands-on, customer-facing, problem-solving) and administrative excellence (data-driven reporting, compliance, systems oversight).
- Skilled in motivating diverse teams, resolving conflicts, and driving customer excellence.
- Strong analytical, organizational, and reporting skills with proficiency in inventory systems (Tally), MS Office, and dashboards.
- Comfortable with frequent travel and equally effective in office-based oversight.
*Qualifications & Experience *
- Bachelor's degree in Business Administration, Operations Management, Customer Experience, or related field.
- 3+ years of experience in service center management, operations, or similar roles, preferably in the energy or retail sector.
- Proven track record of improving customer experience, operational efficiency, and compliance.
- Languages: English and Kiswahili (required).
Business Unit: Supply & Energy Management
Division: ENGIE Energy Access
Legal Entity: Engie Mobisol Kenya Limited
Professional Experience: Junior (experience <3 years)
Education Level: Bachelor's Degree