22 jobs in Emerge Egress Consulting

Restaurant Supervisor

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Job Description

Restaurant Supervisor Vacancy



Emerge Egress Consulting is a HR Management & Training Consulting Firm established in 2017 based in Nairobi. In essence it focuses in Recruitment, Business & Marketing Strategy and Training Programs for various sectors. We partner with clients in various industries and sectors in order to meet their various needs.



Core Duties and Responsibilities



• Supervise daily operations to ensure seamless restaurant functioning.

• Responsible for maintaining standards in the restaurant by ensuring hygiene controls, housekeeping and procedures are followed.

• Liaise with Front Office or Reservation desk to ensure all details of bookings are covered.

• Ensure high levels of customer satisfaction through excellent service and handling of complaints promptly and professionally.

• Monitor operating supplies, stock levels, place orders, and ensure proper inventory management, equipment and reduce spoilage and wastage successfully and ensure there is no pilferage.

• Ensure compliance with food safety, hygiene, and sanitation standards.

Assist in training new staff , implementing service standards, aspects of service techniques and operations.

• Manage restaurant staff including scheduling, delegation of duties, and performance monitoring.

• Enforce conformity to SOPS applicable to the restaurant.

• Coordinate with kitchen staff to ensure timely food preparation and delivery.

• Perform opening and closing procedures established for the restaurant.

• Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.

• Conduct briefings on the special events, the specials on the menu, beverage specials, missing items and other occurrences of relevance.

• Checks the cleanliness and condition of furniture, linen, cutlery, chinaware, glassware, condiments and other service accessories and takes appropriate corrective action where necessary.

• Attends guests' complaints and takes corrective action immediately and escalate where need be.

• Prepare daily reports on restaurant activities, sales, and staff performance.

• Maintain and ensure cleanliness, order, and ambiance of the restaurant at all times.

• Perform any other assigned reasonable duties and responsibilities as assigned.

Qualifications:

• Diploma/Degree in Hospitality Management or related field.

• Minimum 3 years of experience in a similar position within a busy restaurant environment or Hospitality industry is preferred.

• Knowledgeable of food safety and hygiene regulations.

• Proficiency in Microsoft Office Suite.

• Working knowledge of POS systems

Competencies

• High level of integrity.

• Strong leadership skills

• Excellent communication and interpersonal skills.

• Strong organizational and time management skills.

• Ability to manage a team and resolve conflicts effectively.

• Ability to multitask and thrive under pressure in a fast paced environment.

• Great Relationship Management skills

• inventory management skills.

• Keen eye to details
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Houseeking Manager

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Housekeeping Manager Vacancy



Emerge Egress Consulting is a HR Management & Training Consulting Firm established in 2017 based in Nairobi. In essence it focuses in Recruitment, Business & Marketing Strategy and Training Programs for various sectors. We partner with clients in various industries and sectors in order to meet their various needs.



Role Objective

Our client, a hotel is seeking for a housekeeper manager which is a key leadership role responsible for the overall cleanliness, maintenance, and presentation of the hotel's rooms and public areas. Their key is role is to ensure the highest standards of hygiene and guest satisfaction are achieved.



Core Duties and Responsibilities

• Assist to hire, train, and supervise all housekeeping staff, including room attendants, supervisors, and laundry personnel.

• Creating schedules, assigning tasks, and conducting performance evaluations.

• Conducting regular inspections of guest rooms and public spaces to ensure they meet the hotel's stringent cleanliness and safety standards.

• To oversee the housekeeping budget, managing expenses and controlling costs.

• To be involved in monitoring inventory, ordering supplies, and maintaining equipment to ensure that the department has everything it needs to operate efficiently.

• Handling guest inquiries and complaints related to housekeeping promptly and professionally, and work to resolve any issues to ensure guest satisfaction.

• Collaborating with other hotel departments, such as the front desk and maintenance, to ensure smooth operations and a seamless guest experience.

• Responsible for ensuring that all staff adhere to health and safety regulations, including the proper handling of cleaning chemicals and equipment.

• Any other duties as assigned.



Job Specifications and Qualifications

• Diploma or Degree in Hospitality, Business Management or related field.

• At least 5 years in a MICE setting as a Housekeeping Manager.

• Any other relevant professional certification is an added advantage.



Key Competencies

• Leadership and Management skills

• Attention to Detail

• Organizational skills

• Excellent Communication skills

• Problem-Solving

• Time Management Skills

• High Integrity.
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Legal Secretary

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Legal Secretary Nairobi



Emerge Egress Consulting is a HR Management & Training Consulting Firm established in 2017 based in Nairobi. In essence it focuses in Recruitment, Business & Marketing Strategy and Training Programs for various sectors. We partner with clients in various industries and sectors in order to meet their various needs.



Role Objective

A well-established law firm based in Nairobi, spanning over 3 decades seeks to hire a customer centric individual for a legal secretary position. It deals with various legal services but not limited to Real Estate, Banking, Conveyancing, Commercial and Litigation.



Core Duties and Responsibilities

• Supervisory In charge of junior staff- delegating tasks etc

• Preparation of bids, tenders, proposals, presentations in order to ensure that the business development initiatives turnaround time is well achieved.

• Attending to all correspondence on mail, calls and other channels.

• In charge of administration and secretarial duties.

• Preparation of various administrative and operational reports.

• In charge of ensuring that various office utility bills and timely payments and follow up.

• Preparation of meetings, office events and industry relevant activities.

• Act as the key liaison contact for the office between the various stakeholders such as government authorities, suppliers, clients, staff etc

• Organizing and diarizing the Director’s calendar, diaries, scheduling appointments, and coordinating meetings in a pro-active and efficient manner.

• Preparing briefs, minutes and reports for the meetings.

• Running personal errands for the Partner as required.

• Representing the Partner and management in various meetings.

• Key liaison contact between the firm and the stakeholders.

• Any other duties as allocated.



Job Specifications and Qualifications

• Certificate or Diploma in Business Administration and or related field.

• At least 5 years’ experience.



Key Competencies

• Excellent organizational skills

• High Integrity

• Confidentiality

• Realiability

• Excellent Customer Care skills
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Office Administrator & Sales Associate Vacancy-Mombasa

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Office Administrator & Sales Associate Vacancy-Mombasa



Emerge Egress Consulting is a HR Management & Training Consulting Firm established in 2017 based in Nairobi. In essence it focuses in Recruitment, Business & Marketing Strategy and Training Programs for various sectors. We partner with clients in various industries and sectors in order to meet their various needs.



Core Duties and Responsibilities

• Handle and follow up on enquiries via calls, emails and digital platforms.

• Conduct appropriate demonstrations and ensure that clients have a full understanding of our product offering.

• Welcome visitors and direct them to the appropriate department.

• Attending events, trade shows and making presentations to clients on behalf of the firm in order to increase awareness and generate revenue.

• Generate leads and follow up on prospects.

• Qualify leads and generate quotes or proposals, invoices etc

• Onboarding new clients, preparation of client service contracts.

• Driving brand awareness across various platforms and preparation of reports on analysis, research and reach.

• Coordinating the creation and delivery of marketing materials and content.

• Brainstorm and conceptualize proposals for clients.

• Keep abreast of competitor activity and market trends.

• Promoting the company’s existing service offerings and introducing new products and services to the market.

• Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company’s marketing goals.

• Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities.

• Ensuring adequate communication with the customers, post-delivery service and resolving and forwarding feedback/complaints.

• Compiling of individual sales report as per the company requirements.

• Preparing weekly activity reports, petty cash , operation reports as required.

• Liaising with clients, suppliers and other stakeholders as required.

• Ensuring that the office operations and resources are at optimal at all times.

• Any other duties as assigned.



Key Competencies

• Great interpersonal skills.

• Persuasion and Negotiation skills.

• Results Oriented.

• Outstanding written and verbal communication skills.

• Exceptional organizational and time management skills.

• Strong crisis management skills

• High Integrity.



Job Specifications and Qualifications

• Diploma/Bachelor's degree in Communication, Sales & Marketing, Business Administration or a related field.

• At least 2 years’ work experience.

• Proficiency in Microsoft Office Suite
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Rooms Division Manager

Machakos, Eastern Emerge Egress Consulting

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Job Description

Rooms Divisions Manager Vacancy



Emerge Egress Consulting is a HR Management & Training Consulting Firm established in 2017 based in Nairobi. In essence it focuses in Recruitment, Business & Marketing Strategy and Training Programs for various sectors. We partner with clients in various industries and sectors in order to meet their various needs.



Core Duties and Responsibilities

• Co-ordinates, directs, coaches and monitors Front Office & Housekeeping resources and activities to achieve goals

• Seeks to maximise guest satisfaction levels at all times by developing initiatives and future strategies

• All department operational tasks are completed with a guest centric approach and to company standards

• Demonstrates understanding of guests’ present and future needs

• Provide training, coaching, and professional development opportunities to front office and housekeeping staff, ensuring they have the necessary skills, knowledge, and resources to deliver exceptional service and meet performance standards.

• Develops and implements strategies to minimise staff turnover and increase labour efficiencies

• Monitors day to day work activities, including roster development and scheduling of general tasks across the department

• Liaises with HR regarding employee records and employee relations issues

• Takes responsibilities for all department revenue and expenses and recommends strategies to control costs

• Monitors seasonal expenditure in line with the budgets cash flow

• Lead and manage the front office team, including front desk agents, concierge, and guest services staff, ensuring smooth operations, efficient guest check-in and check-out processes, and exceptional service delivery.

• Oversee the reservation department, ensuring accurate and efficient handling of room reservations, group bookings, and guest inquiries, and implementing strategies to optimize room revenue and occupancy levels.

• Develop and implement guest service initiatives and standards to enhance the overall guest experience, including personalized service, VIP amenities, and special touches that exceed guest expectations.

• Manage the housekeeping department, including room attendants, supervisors, and laundry staff, to ensure cleanliness, hygiene, and maintenance of guest rooms, public areas, and back-of-house facilities.

• Implement and maintain quality assurance standards for guest accommodations, including room cleanliness, maintenance, and amenities, conducting regular inspections and audits to ensure compliance with brand standards and guest satisfaction.

• Develop and implement strategies to maximize room revenue and occupancy levels, including pricing strategies, distribution channel management, and upselling initiatives, to achieve revenue targets and

• Prepare and manage departmental budgets, including staffing, operating expenses, and capital expenditures, to achieve financial targets and control costs while maintaining service quality and standards.

• Evaluate and implement technology solutions and systems to streamline operations and enhance guest services.

• Ensure compliance with safety and security procedures and regulations, including emergency preparedness, fire safety, and guest security measures, to ensure the safety and well-being of guests and staff.

• Collaborate with other hotel departments, including sales, marketing, food and beverage, and maintenance etc, to coordinate activities, share information, and ensure a seamless guest experience across all areas of the hotel.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Attends and responds timely to customer service department request.

• Develops close relationships with guests throughout their stay with the aim of gaining their loyalty.

• Must have the ability to anticipate guest needs, change goals and direction quickly and multitask is essential to success in this role.

• Understands the behavior patterns of regular guests and issues instructions to the different teams within the department.

• Communicate effectively and consistently with the other departments and ensures that information circulates smoothly between them.

• Completes daily room inspections to ensure all standards are met and VIP rooms are in pristine condition.

• Ensures the rooms division department adheres to all local authority's guidelines and regulations.

• Takes part in or validates the recruitment of all team members.

• Carries out annual performance appraisals on the people directly under his/her responsibility, sets targets and provides support for career development.

• Offers input to the marketing and commercial action plan for the hotel.

• Carries out occasional checks on cash operations, activity reports etc.

• Checks and analyses the dashboard charts prepared by the Rooms Division Departments.

• Any other duties as assigned.



Job Specifications and Qualifications

• Diploma or Degree in Hospitality, Business Management or related field.

• At least 5 years in a MICE setting as a Room Divisions Manager

• Any other relevant professional certification is an added advantage.



Key Competencies

• Interpersonal Skills

• Leadership Skills

• Proactivity and Self Initiative

• Time Management Skills

• Excellent Communication Skills

• Ability to work under pressure

• Planning/Organising skills

• Professionalism

• High Integrity.

• Keen to details
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Technical Sales Representative-Nairobi Vacancy

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Technical Sales Representative Vacancy-Tractor & Truck Parts



Emerge Egress Consulting is a HR Management & Training Consulting Firm established in 2017 based in Nairobi. In essence it focuses in Recruitment, Business & Marketing Strategy and Training Programs for various sectors. We partner with clients in various industries and sectors in order to meet their various needs.



Core Duties and Responsibilities

• Participate in planning and execution of marketing and sales promotional activities to promote sales and product awareness.

• Develop and implement strategies for review and marketing of aged parts to reduce obsolescence.

• Conduct customer visits and support through training and supply of catalogues and training materials.

• Assist develop parts distribution network through identification of potential partners.

• Coordinates sales effort with marketing, finance, technical and logistics teams.

• Prepare and submit sales activity reports: daily call reports, weekly/monthly work plans and territory analysis updates.

• Conduct comprehensive market research, qualifying leads and crafting persuasive proposals.

• Provide exemplary client service through timely follow-ups and tailored solutions.

• Conduct regular field visits to prospect and generate sales;

• Develop detailed customer profile to understand their current and future requirements.

• Prepare accurate quotations to ensure customers are informed of prices and stock availability in a timely manner, and close sales;

• Follow up with credit customers to ensure timely payment for parts purchased on credit.

• Respond to customer complaints promptly to enhance customer satisfaction and retention.

• Any other duties as assigned.



Job Specifications and Qualifications

• Diploma /Degree in Business Management, Sales and Marketing, Engineering or other relevant field.

• At least 3 years of selling of spare parts, fittings.

• In-depth knowledge of Tractor & Truck Parts.



Key Competencies

• Demonstrated negotiation, sales and presentation skills.

• Proven ability to manage client experiences and foster enduring relationships.

• Excellent Business acumen and commercial awareness.

• Excellent customer service skills.

• Good communication skills.

• High Integrity skills.
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Business Development Manager

Machakos, Eastern Emerge Egress Consulting

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Business Development Manager Vacancy- Hotel



Emerge Egress Consulting is a HR Management & Training Consulting Firm established in 2017 based in Nairobi. In essence it focuses in Recruitment, Business & Marketing Strategy and Training Programs for various sectors. We partner with clients in various industries and sectors in order to meet their various needs.



Role Objective

A busy hotel seeks an organized and aggressive individual, ensuring high-quality customer service, and building relationships with key accounts to generate revenue, expand market share, and achieve profitability targets.



The role involves achieving individual and team sales targets, developing strategies, ensuring timely tender and bids submission, and identifying emerging markets.



Core Duties and Responsibilities

• Conduct market research to identify new opportunities and trends in the hospitality

sector.

• Develop strategies that generate quality leads for our clients.

• Prepare and manage all communications and ensure high quality experience, pre, during and post engagement.

• Foster relationships with community organizations, businesses, and vendors

providers to build partnerships and referral networks.

• Manage digital marketing efforts, including social media, email campaigns, and website content.

• Oversee the production of marketing materials and ensure brand consistency.

• Develop and execute business development plans to expand the services.

• Analyze marketing and business development performance metrics and adjust

strategies as needed.

• Collaborating with internal teams to develop and implement customer-centric initiatives and solutions.

• Collaborate with the management team to align marketing efforts with overall

business objectives.

• Manage the marketing budget and ensure cost-effective use of resources.

• Train and supervise the client service and marketing team to achieve departmental goals.

• Monitor competitor activities and provide insights to improve the market

position.

• Prepare regular reports on marketing and business development activities and

outcomes.

• Maintain up-to-date knowledge of healthcare regulations and industry standards.

• Work closely with the customer service team to enhance patient satisfaction and

retention.

• Identifying and pursuing new business opportunities within regional market, including partnerships, collaborations, and strategic alliances.

• Developing and executing innovative strategies to expand our client base, visibility and increase market penetration.

• Building and maintaining strong relationships with existing clients, ensuring exceptional customer satisfaction and retention.

• Analyzing market trends, competitor activities, and customer feedback to identify opportunities for improvement and innovation.

• Monitoring and optimizing key performance indicators (KPIs) to track progress and achieve business objectives.

• The role involves managing customer databases, developing monthly interactions, managing communication, preparing reports and establishing SLAs and compliance with deliverables.

• Any other administrative duties as assigned.



Job Specifications and Qualifications

• Bachelor’s Degree in Marketing, Business Administration, Communication, or a related field.

• At least 5 relevant experience in the same role.

• Proven track record of successful marketing campaigns and business development

initiatives.



Key Competencies

• Strong leadership skills

• Excellent communication

• Strong Digital Marketing skills,

• Market Intelligence

• Business Acumen Skills

• Excellent media relations skills

• High Integrity

• Excellent Customer Service

• Creativity and self-motivation.
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Conveyancing Advocate-Nakuru

Nakuru, Rift Valley Emerge Egress Consulting

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Job Description

Conveyancing Advocate Vacancy- Nakuru



Emerge Egress Consulting is a HR Management & Training Consulting Firm established in 2017 based in Nairobi. In essence it focuses in Recruitment, Business & Marketing Strategy and Training Programs for various sectors. We partner with clients in various industries and sectors in order to meet their various needs.



Role Objective

A well-established law firm seeking to add to their team an advocate who is well versed with perfection of securities and conveyancing.



Core Duties and Responsibilities

• Provide Legal opinion on matters relating to property & real estate.

• Drafting Conveyancing documents and Legal documents.

• Sending terms of engagement and estimates of fees and disbursements

• Oversee handling of all client matters before the Lands Registry, Local Authorities and Survey of Kenya & National Lands Commission.

• Liaising with clients and key stakeholders such as the mortgage lenders, estate agents, land valuers.

• Provide legal opinion, advice on commercial and corporate transactions and matters relating to property & real estate.

• Carrying out the negotiation, drafting and review of commercial contracts, legal documents and ensuring they are duly executed.

• Offer legal advice to clients on the legal processes involved in purchasing & selling of property.

• Conduct due diligence on conveyancing transactions, prepare sale agreements, completion documents and ensure proper registration of documents.

• Prepare property lease agreements & ensure contracts are duly signed as scheduled.

• Liaising with clients and key stakeholders such as the mortgage lenders, Land Registry, Government Departments, estate agents, land valuers and surveyors.

• Assist with due diligence and other intellectual property issues related to contracts, agreements and other transactional matters.

• Enhance the firm’s client base through effective liaison with existing clients.

• Ability to prepare security documents

• Any other duties as assigned.



Job Specifications and Qualifications

• Two (2) years Post admission experience in a busy law firm.

• An upper 2nd Bachelors of Laws (LLB) degree from a recognized university.

• A valid practicing certificate.



Key Competencies

• Excellent interpersonal skills.

• Ability to manage pressure. Be a person of unquestionable integrity with a high sense of professionalism.

• Excellent writing and report skills.

• Excellent research skills and drafting of legal documents.
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Administrative Assistant-Law Firm

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Administrative Assistant-Law Firm Nairobi



Emerge Egress Consulting is a HR Management & Training Consulting Firm established in 2017 based in Nairobi. In essence it focuses in Recruitment, Business & Marketing Strategy and Training Programs for various sectors.



Role Objective

Our client in Nairobi engaging in various practice areas seeks add to their administration team a customer centric, professional and competent administrative assistant to ensure seamless operations.



Core Duties and Responsibilities

• Ensuring that day to day activities run smoothly.

• Maintain the proper records as per the firm’s process.

• Maintenance of daily staff attendance register.

• Ensuring that the Office Library register is up to date as expected.

• Ability to receive and respond to calls and handle a busy switch board.

• Ensuring that liaison to advocates or their Personal Assistants is done in a timely fashion and relevant emails and calls are conveyed to them.

• In charge of scanning all incoming documents as expected.

• Ensuring timely dispatch of documents and also follow up of invoices and their payments.

• Preparation and writing of vouchers.

• Supervision of office cleaning, hygiene and sanitation.

• Organizing and diarizing scheduling appointments, meetings and coordinating meetings for partners and staff members in a pro-active and efficient manner.

• In charge of overseeing operational and administrative tasks to ensure the office is functioning optimally.

• Preparing briefs, minutes and reports for the meetings in a timely manner.

• Handling reception and corporate communication via various channels, calls, emails, online platforms in the various set out protocol.

• Attending to mail, phone calls and other corporate communication tools appropriately.

• Carry out various secretarial duties, typing and drafting for staff members as required.

• In charge of preparation of Petty Cash and other administrative budgets, follow up on resources utilization reports.

• In charge of ensuring that various subscriptions for the partners and firm and bills due are paid on a timely basis.

• Coordinate logistical aspects for the partner and the office team such as accommodation, travel, visas and transfers at various points and destinations.

• Handle all maintenance, repairs and operational issues to ensure seamless operations.

• Act as the key liaison contact for the office between the various stakeholders such as government authorities, suppliers, clients, staff etc.

• Prepare and be an integral part of execution team for office events as needed such as departmental and office meetings, dinner events etc.

• Filing and proper records of documents.

• Requisition of office stationery and supplies and ensuring that replenishment is done in good time and no gaps that could lead to inefficiency as well as in charge of stock management.

• Any other duties as allocated.



Job Specifications and Qualifications

• Diploma in Law/Business Administration/ Communication and or related field.

• At least 3 years’ experience.

• Proficiency with MS Office Suite



Key Competencies

• Super organizational skills

• Independent Thinking skills

• High Integrity

• Confidentiality

• Adaptability and Flexibility

• Great Interpersonal Skills

• Excellent verbal and written communication skills
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Receptionist -Law Firm

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Receptionist Vacancy-Law Firm-Nairobi



Emerge Egress Consulting is a HR Management & Training Consulting Firm established in 2017 based in Nairobi. In essence it focuses in Recruitment, Business & Marketing Strategy and Training Programs for various sectors. We partner with clients in various industries and sectors in order to meet their various needs.



Role Objective

The holder of this position is the first point of contact for visitors and callers to the firm and shall maintain an organized, presentable, and welcoming office environment. He/she is responsible for professionally receiving guests, managing incoming and outgoing communications, and supporting general administrative tasks like filing, typing and printing of documents, when required. The position will report to the Relationship Manager

Liaising with: Conveyancing, Litigation, Commercial and Debt Recovery, Accounting, Finance & Admin departments.



Core Duties and Responsibilities

• Manage the Partners’ schedule, including meetings, travel, and correspondence.

• Receive visitors in a professional and courteous manner.

• Direct visitors to the appropriate offices or personnel.

• Respond to visitor and telephone inquiries efficiently and knowledgeably.

• Ensure the reception area, boardroom, and client waiting areas are always clean, organized, and professionally presented.

• Ensure visitors are served with refreshments.

• Answer, screen, and direct incoming telephone calls and make outgoing calls.

• Receive, register, and dispatch mail, deliveries, and documents.

• Ensure that correspondence and documents are filed into respective files systematically.

• Open new client files in coordination with the departments.

• Assist in document preparation and typing when requested.

• Assist in tea preparation and cleaning of the office in the absence of Office Assistant.

• Coordinate with the Office Assistant to ensure continuous upkeep of the front area.

• Any other duties as may be prescribed from time to time by the supervisor.



Job Specifications and Qualifications

• A minimum of a secretarial course or front office certification.

• At least 10 years of experience in a similar front office or receptionist role.



Key Competencies

• Excellent verbal and written communication and listening skills.

• Polite, professional, and well-groomed public image with strong interpersonal skills.

• Ability to multi-task, prioritise, and manage time effectively.

• Attention to detail in filing and document handling.

• Patience, courtesy, and a positive, welcoming attitude.
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