1 jobs in Elteng BPO Ltd
Job Description
Company Description
Elteng BPO Ltd is a leading provider of financial and business process solutions in East Africa. We are a pan-African business process outsourcing (BPO) firm specializing in bespoke debt collection and receivables management. Our services help businesses across diverse sectors increase efficiency, streamline processes, reduce internal costs, and build lasting customer relationships.
Role Description
This is a full-time on-site role for a Call Center Debt Collection Agent located in Thika Town and Roasters, Thika RD. The Debt Collection Agent will be responsible for managing and collecting overdue bills, maintaining records of collection activities, and negotiating terms of payment with debtors. Day-to-day tasks also include contacting clients via phone or email, providing customer service, and ensuring compliance with all regulatory requirements and company policies.
Qualifications
- Excellent negotiation skills
- Experience in Debt Collection
- Strong Communication and Customer Service skills
- Knowledge in Finance
- Excellent problem-solving and negotiation skills
- Ability to work independently and efficiently in a fast-paced environment
- Previous experience in a call center or a related field is an added advantage
- High school diploma or equivalent education