2 jobs in Centiwise
Job Description
Job Summary
Responsible for responsible for driving our digital presence through effective search engine optimisation (SEO), social media management with a strong focus on LinkedIn and graphic design.
Responsibilities
1. SEO & Web Optimisation
- Perform keyword research and competitor analysis to identify growth opportunities.
- Implement on-page and off-page SEO strategies to improve website ranking and visibility.
- Optimise website content, meta tags, and internal linking structures.
- Track, analyse, and report website performance using tools such as Google Analytics, Google Search Console, and SEMrush/Ahrefs.
- Collaborate with the internal team to create SEO-friendly blogs, articles, and landing pages.
2. Social Media & Community Management
- Plan, create, and publish high-quality, engaging content across LinkedIn and other relevant social platforms as applicable).
- Develop and manage a content calendar aligned with the company's marketing strategy and campaigns.
- Monitor engagement metrics, respond to comments/messages, and grow our professional audience.
- Support paid campaigns by coordinating creatives, tracking performance, and reporting results.
- Explore emerging social trends and recommend strategies to strengthen the company's online presence.
3. Graphic Design & Visual Content Creation
- Design eye-catching graphics, infographics, banners, and promotional materials for social media, email campaigns, and the website.
- Produce basic multimedia content (e.g., GIFs, short videos) for campaigns and brand storytelling.
- Ensure all visuals align with the company's brand guidelines and maintain a professional fintech aesthetic.
4. Digital Campaign Support
- Assist in executing email marketing campaigns, including content creation and list management.
- Support the development and monitoring of digital advertising campaigns (Google Ads, LinkedIn Ads).
- Track and analyse campaign performance to optimise for ROI.
5. Collaboration & Reporting
- Work closely with cross-functional teams, including Customer Success, Data & Technology Sales, and HR, to ensure consistent messaging.
- Prepare monthly reports on SEO rankings, social media performance, and campaign outcomes.
- Provide data-driven insights and recommend strategies to improve reach, engagement, and conversions.
Qualifications
- Bachelor's degree or Diploma in Marketing, Communications, Digital Media, IT, or related field.
- Basic to intermediate understanding of SEO principles and tools such as Google Analytics, Google Search Console, SEMrush, or Ahrefs.
- Previous internship or 1–2 years of experience in digital marketing, preferably in a fintech or technology-driven industry, is a plus.
- Demonstrated experience managing LinkedIn pages or other professional social media platforms.
- Proficiency in graphic design tools such as Canva, Adobe Photoshop, Illustrator, or Figma.
- Excellent command of written and spoken English with strong copywriting skills.
- Familiarity with email marketing platforms (e.g., Mailchimp, HubSpot) is an advantage.
- Excellent interpersonal and teamwork skills to work across departments.
- Ability to multi-task and manage competing priorities in a fast-paced environment.
- Creative thinker with strong attention to detail and brand consistency.
- Strong analytical and reporting skills, able to translate data into actionable insights.
Customer Success Executive
Posted today
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Job Description
Job Summary
You should be able to build strong customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. Ensure all customers are successfully using the payment gateway service
Responsibilities
• Guide customers through the onboarding process, helping them set up and integrate the company's
products or services into their operations smoothly.
• Serve as the primary point of contact for customers, addressing their inquiries, resolving issues, and
providing timely assistance.
• Aid with the development and improvement of the product by gathering feedback to identify recurring
issues and addressing these with the product manager.
• Train customers on how to effectively use the products or services, ensuring they understand the full
range of features and capabilities available to them.
• Maintain excellent service standards, going above and beyond to ensure customer satisfaction and
retention
• Identify upselling and cross-selling opportunities based on the customer's needs and goals, contributing
to revenue growth.
• Review the customer journey, determine how it's supported, and use a consultative approach to help
clients overcome issues and achieve their goals
• Facilitate interaction and workflow among project team members, including third-party service providers,
to ensure timely deliverables
• Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings
• Prepare documentation or visuals of campaign performance for client; analyze trends in CSAT and NPS
scores to identify areas for improvement
• Work with sales and marketing teams to boost customer referrals and develop case studies
Qualifications
• Bachelor's degree in Business Administration, Marketing or equivalent
• At least three years of experience in Customer Success, Communications, Marketing, Sales or Account Management.
• Knowledge of CRM and project management tools
• Excellent interpersonal skills
• Active team player, self-starter, and multitasker who can quickly adjust priorities.
To submit your application, kindly send your CV to
with the subject line
Customer Success Executive