727 Retail jobs in Ongata Rongai
Remote E-commerce Fulfillment Manager
80100 Abothuguchi West
KES400000 Annually
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Our client is seeking a dedicated and experienced Remote E-commerce Fulfillment Manager to oversee and optimize their online order processing and shipping operations from the comfort of their home. This fully remote role demands a highly organized and proactive individual with a proven ability to manage logistics, inventory, and carrier relationships efficiently. You will be responsible for ensuring timely and accurate fulfillment of all online orders, maintaining high levels of customer satisfaction through seamless delivery experiences. The E-commerce Fulfillment Manager will develop and implement strategies to improve order processing speed, reduce shipping costs, and minimize errors. This involves close collaboration with our client's customer service, sales, and IT teams to streamline workflows and resolve any fulfillment-related issues. Key responsibilities include managing inventory levels across multiple channels, selecting and negotiating with shipping carriers, and overseeing third-party logistics (3PL) providers if applicable. You will also be tasked with analyzing fulfillment performance metrics, identifying areas for improvement, and implementing best practices to enhance overall operational efficiency. This role requires a strong understanding of e-commerce platforms, warehouse management systems (WMS), and shipping software. The ability to lead and motivate a remote team (if applicable) and communicate effectively across different departments is crucial. Successful candidates will possess excellent problem-solving skills, a keen eye for detail, and a commitment to delivering exceptional service in a fast-paced online retail environment. This is an opportunity to shape the fulfillment strategy of a growing e-commerce business while enjoying the flexibility of a remote work arrangement.
Responsibilities:
Qualifications:
Responsibilities:
- Manage all aspects of e-commerce order fulfillment, including receiving, picking, packing, and shipping.
- Optimize fulfillment processes to improve speed, accuracy, and cost-effectiveness.
- Oversee inventory management and ensure accurate stock levels across all sales channels.
- Develop and maintain strong relationships with shipping carriers and 3PL partners.
- Analyze fulfillment performance data and identify areas for improvement.
- Implement and enforce quality control measures for packaging and shipping.
- Ensure compliance with all relevant shipping regulations and customer requirements.
- Manage and resolve customer inquiries related to order fulfillment and delivery.
- Develop and implement strategies to reduce shipping costs and transit times.
- Stay updated on industry trends and best practices in e-commerce fulfillment.
Qualifications:
- Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
- 3+ years of experience in e-commerce fulfillment or logistics management.
- Proven experience with e-commerce platforms and Warehouse Management Systems (WMS).
- Strong understanding of shipping carriers, freight, and international shipping regulations.
- Excellent analytical, problem-solving, and organizational skills.
- Proficiency in using data analysis tools to track and improve performance.
- Exceptional communication and interpersonal skills for remote collaboration.
- Ability to work independently and manage multiple priorities effectively.
- Experience in managing remote teams is a plus.
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0
E-commerce Marketing Manager - Remote
40100 Abothuguchi West
KES90000 Monthly
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Our client is looking for a talented and results-driven E-commerce Marketing Manager to spearhead their online sales and digital presence from a fully remote capacity. This role is crucial for driving traffic, optimizing conversion rates, and enhancing customer engagement across all digital platforms. As the E-commerce Marketing Manager, you will develop and execute comprehensive digital marketing strategies, including SEO, SEM, social media marketing, email marketing, content marketing, and affiliate programs. You will be responsible for managing the e-commerce website's user experience (UX) and user interface (UI) to ensure a seamless and engaging shopping journey. Analyzing website traffic, sales data, and customer behavior using tools like Google Analytics will be a core part of your role to identify trends and opportunities for improvement. You will oversee the creation of compelling marketing content, product descriptions, and promotional campaigns. Managing the e-commerce budget, tracking ROI, and reporting on key performance indicators (KPIs) to senior leadership are essential. This position requires a deep understanding of the e-commerce landscape, digital marketing best practices, and current industry trends. The ideal candidate is a creative thinker with strong analytical skills, excellent communication abilities, and a proven track record of successfully growing online sales. You will work autonomously, leveraging collaboration tools to connect with remote teams and stakeholders, ensuring alignment on marketing objectives and brand messaging. We are seeking a highly organized and proactive individual who can manage multiple projects simultaneously and deliver measurable results in a fast-paced, remote environment. This is an exciting opportunity to shape the online brand and drive significant growth for our client.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and implement innovative e-commerce marketing strategies to drive sales and customer acquisition.
- Manage and optimize all digital marketing channels, including SEO, SEM, social media, email, and content marketing.
- Analyze website performance, customer behavior, and sales data to identify areas for improvement and growth opportunities.
- Oversee the creation and execution of compelling marketing campaigns and promotional activities.
- Manage the e-commerce website's user experience (UX) and user interface (UI) to ensure a seamless customer journey.
- Develop and manage the e-commerce marketing budget, ensuring efficient allocation of resources and tracking ROI.
- Monitor and report on key performance indicators (KPIs) to senior management.
- Conduct market research and competitive analysis to identify emerging trends and opportunities.
- Collaborate with product, sales, and design teams to ensure cohesive brand messaging and customer experience.
- Stay up-to-date with the latest e-commerce technologies, digital marketing trends, and best practices.
Qualifications:
- Bachelor's degree in Marketing, Business Administration, Digital Media, or a related field.
- Minimum of 4 years of experience in e-commerce marketing, with a proven track record of driving online sales growth.
- Strong understanding of digital marketing principles, SEO/SEM, social media marketing, email marketing, and content strategy.
- Proficiency in e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
- Expertise in web analytics tools (e.g., Google Analytics) and data interpretation.
- Excellent project management, organizational, and multitasking skills.
- Strong communication, negotiation, and interpersonal skills.
- Creative mindset with a data-driven approach to decision-making.
- Ability to work independently and effectively in a remote, fast-paced environment.
- Experience with A/B testing and conversion rate optimization (CRO).
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Senior Retail Operations Manager
00200 Ongata Rongai, Rift Valley
KES140000 Annually
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Our client, a dynamic and expanding retail group, is seeking a highly motivated Senior Retail Operations Manager to join their team in a fully remote capacity. This role is essential for optimizing the operational efficiency and profitability of our client's retail outlets. The ideal candidate will have a comprehensive understanding of retail operations, supply chain management, inventory control, and customer service best practices. You will be responsible for developing and implementing operational strategies that enhance the customer experience and drive sales growth. Key responsibilities include overseeing store performance metrics, managing budgets, and ensuring compliance with company policies and procedures. You will also lead initiatives to improve store layouts, optimize inventory levels, and streamline operational workflows. The ability to analyze sales data, identify trends, and make data-driven recommendations is crucial. Strong leadership and team management skills are required to motivate and guide retail staff across various locations. Experience in training and development, performance management, and fostering a positive work environment is highly desirable. This remote position requires excellent communication and problem-solving skills, as you will collaborate with various departments, including marketing, merchandising, and IT, to ensure seamless operations. We are looking for a strategic thinker with a passion for retail excellence and a proven track record of driving operational improvements. A Bachelor's degree in Business Administration, Marketing, or a related field, coupled with significant experience in retail management, is required. This remote role offers the flexibility to contribute to a leading retail brand while managing operations effectively from your chosen location.
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2
Senior Store Manager, Premium Fashion Retail
00232 Ngong
KES100000 Annually
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Our client, a prestigious international luxury fashion brand, is seeking a highly experienced and results-driven Senior Store Manager to lead their flagship store in **Ruiru, Kiambu, KE**. This is a fully remote management position, overseeing the strategic direction and operational excellence of the retail outlet from a remote location. You will be responsible for driving sales performance, maintaining exceptional brand standards, managing the store team, and ensuring a superior customer experience. The ideal candidate will have a proven track record in high-end retail management, possess exceptional leadership qualities, and have a keen eye for fashion trends and customer service excellence.
Key Responsibilities:
Key Responsibilities:
- Oversee all daily operations of the store, ensuring smooth and efficient functioning.
- Develop and implement strategic sales plans to achieve and exceed store revenue targets.
- Recruit, train, motivate, and manage a high-performing team of retail associates and assistant managers.
- Foster a customer-centric environment, ensuring every client receives exceptional service and a personalized shopping experience.
- Maintain visual merchandising standards to reflect the brand's luxury positioning and appeal to target clientele.
- Manage inventory effectively, including stock control, replenishment, and loss prevention measures.
- Monitor store performance metrics, analyze sales data, and implement strategies for continuous improvement.
- Ensure compliance with all company policies, procedures, and operational guidelines.
- Manage store budgets, including payroll, operating expenses, and profitability.
- Build and maintain strong relationships with clients, fostering loyalty and repeat business.
- Handle customer escalations and resolve issues promptly and professionally.
- Conduct regular performance reviews and provide ongoing coaching and development for store staff.
- Stay updated on fashion trends, competitor activities, and market developments.
- Ensure a safe and secure shopping environment for customers and staff.
- Bachelor's degree in Business Management, Marketing, or a related field is preferred.
- Minimum of 6 years of experience in retail management, with at least 3 years in a senior role (Store Manager, Assistant Store Manager) within the fashion or luxury goods sector.
- Demonstrated success in achieving and exceeding sales targets.
- Proven ability to lead, develop, and motivate a retail team.
- Excellent understanding of visual merchandising principles and luxury retail standards.
- Strong customer service orientation and passion for fashion.
- Proficiency in retail management software and point-of-sale (POS) systems.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and manage a team remotely, demonstrating strong organizational and time management skills.
- Flexibility to adapt to changing business needs and occasional on-site visits if required.
- A passion for luxury brands and a sophisticated understanding of the luxury market.
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3
Senior E-commerce Manager (Remote)
00200 Abothuguchi West
KES260000 Annually
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Our client is seeking an experienced and strategic Senior E-commerce Manager to lead their online retail operations. This is a fully remote position, offering the flexibility to drive digital sales growth and customer engagement from anywhere. The ideal candidate will have a deep understanding of e-commerce platforms, digital marketing strategies, and online merchandising best practices. You will be responsible for developing and executing the e-commerce strategy, optimizing the online customer journey, managing website content and product listings, and driving traffic and conversions through various digital channels including SEO, SEM, social media, and email marketing. Strong analytical skills are required to track key performance indicators (KPIs), analyze sales data, and identify opportunities for improvement. Experience with A/B testing, conversion rate optimization (CRO), and e-commerce analytics tools is essential. This role demands excellent leadership and project management skills, with the ability to manage budgets, work with cross-functional teams (marketing, IT, operations), and potentially lead a remote e-commerce team. We are looking for a results-oriented individual with a proven track record of success in growing online sales and enhancing the customer experience. This remote opportunity allows you to shape the digital presence of our brand and significantly impact revenue generation. Your expertise will be instrumental in creating a seamless and compelling online shopping experience, fostering customer loyalty, and achieving ambitious sales targets in the competitive e-commerce landscape. The ability to adapt to evolving digital trends and implement innovative strategies will be key to thriving in this dynamic role.
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4
Head of Remote Retail Banking Operations
00200 Ngong
KES700000 Annually
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Our client is seeking a strategic and results-driven Head of Remote Retail Banking Operations to lead their expanding digital banking division. This executive role will be responsible for the overall strategy, execution, and continuous improvement of all remote retail banking services. You will oversee operations such as customer onboarding, transaction processing, digital channel management, and customer support, ensuring seamless and secure delivery of banking services to a broad customer base. This is a fully remote position, requiring a leader with a deep understanding of banking regulations, a strong grasp of digital technologies, and the ability to manage and inspire distributed teams.
Key responsibilities include developing and implementing operational policies and procedures that enhance efficiency, reduce risk, and improve customer satisfaction. You will manage the performance of digital banking platforms, identifying opportunities for innovation and technological enhancement. The Head of Remote Retail Banking Operations will oversee a team of operational managers and staff, fostering a high-performance culture focused on customer-centricity and operational excellence. Budgeting, financial planning, and resource allocation for the division will also fall under your purview. You will ensure compliance with all relevant banking laws, regulations, and industry best practices, including data privacy and cybersecurity standards. Collaboration with IT, marketing, and compliance departments will be essential.
The ideal candidate will possess a Bachelor's degree in Business Administration, Finance, or a related field, with a Master's degree and/or relevant professional certifications being a strong asset. A minimum of 10-12 years of progressive experience in retail banking operations, with at least 5 years in a senior leadership role overseeing digital or remote banking services, is required. Proven experience in managing large-scale operational teams and implementing successful digital transformation initiatives is essential. Strong analytical, strategic thinking, and problem-solving skills are paramount. Excellent communication, negotiation, and stakeholder management abilities are crucial for success in this influential role. As this is a remote position, exceptional self-discipline, organizational skills, and proficiency in virtual collaboration tools are vital.
Key responsibilities include developing and implementing operational policies and procedures that enhance efficiency, reduce risk, and improve customer satisfaction. You will manage the performance of digital banking platforms, identifying opportunities for innovation and technological enhancement. The Head of Remote Retail Banking Operations will oversee a team of operational managers and staff, fostering a high-performance culture focused on customer-centricity and operational excellence. Budgeting, financial planning, and resource allocation for the division will also fall under your purview. You will ensure compliance with all relevant banking laws, regulations, and industry best practices, including data privacy and cybersecurity standards. Collaboration with IT, marketing, and compliance departments will be essential.
The ideal candidate will possess a Bachelor's degree in Business Administration, Finance, or a related field, with a Master's degree and/or relevant professional certifications being a strong asset. A minimum of 10-12 years of progressive experience in retail banking operations, with at least 5 years in a senior leadership role overseeing digital or remote banking services, is required. Proven experience in managing large-scale operational teams and implementing successful digital transformation initiatives is essential. Strong analytical, strategic thinking, and problem-solving skills are paramount. Excellent communication, negotiation, and stakeholder management abilities are crucial for success in this influential role. As this is a remote position, exceptional self-discipline, organizational skills, and proficiency in virtual collaboration tools are vital.
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5
Senior Retail Operations & Supply Chain Analyst
00203 Ongata Rongai, Rift Valley
KES540000 Annually
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Our client is seeking a data-driven and analytical Senior Retail Operations & Supply Chain Analyst to optimize our retail distribution networks and inventory management. This is a fully remote position, allowing you to contribute to our success from anywhere. You will be responsible for analyzing complex datasets related to sales, inventory, logistics, and store performance to identify trends, inefficiencies, and opportunities for improvement. Your role involves developing models and reports to support strategic decision-making, forecasting demand, optimizing stock levels, and improving the efficiency of the supply chain from procurement to last-mile delivery. You will collaborate with operations, merchandising, and finance teams to implement actionable strategies that reduce costs and enhance customer satisfaction. The ideal candidate possesses a strong analytical toolkit, deep understanding of retail operations and supply chain principles, and excellent communication skills to present findings to stakeholders.
Responsibilities:
Qualifications:
Responsibilities:
- Analyze retail sales data, inventory levels, and supply chain performance metrics.
- Develop and maintain dashboards and reports to track key operational KPIs.
- Forecast demand and optimize inventory levels across multiple distribution points.
- Identify opportunities to improve supply chain efficiency, reduce lead times, and minimize costs.
- Evaluate the performance of logistics providers and distribution channels.
- Collaborate with merchandising and operations teams to align inventory strategies with sales targets.
- Develop and implement strategies for optimizing store replenishment and order fulfillment.
- Conduct root cause analysis for operational issues and recommend corrective actions.
- Stay current with retail technology trends and supply chain best practices.
- Present findings and recommendations to senior management.
Qualifications:
- Bachelor's degree in Supply Chain Management, Operations Research, Statistics, Economics, or a related field.
- Minimum of 5 years of experience in retail operations analysis, supply chain analysis, or a similar role.
- Proven experience in data analysis, statistical modeling, and forecasting techniques.
- Proficiency in data analysis tools such as SQL, Excel, and business intelligence platforms (e.g., Tableau, Power BI).
- Strong understanding of retail inventory management principles and supply chain dynamics.
- Excellent analytical, problem-solving, and critical thinking skills.
- Strong communication and presentation skills, with the ability to convey complex information clearly.
- Ability to work independently and manage multiple analytical projects in a remote setting.
- Experience with WMS (Warehouse Management Systems) and ERP systems is a plus.
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6
Senior Retail Operations Manager - Remote
00200 Ngong
KES170000 Annually
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Job Description
Our client is seeking a highly experienced and results-oriented Senior Retail Operations Manager to lead their expanding retail division. This is a fully remote position, offering the flexibility to manage operations from anywhere while driving strategic initiatives for multiple retail locations. The ideal candidate will possess a strong background in retail management, supply chain optimization, and team leadership, with a proven ability to enhance profitability and customer satisfaction. You will be responsible for overseeing all aspects of retail operations, ensuring efficiency, consistency, and adherence to brand standards across all stores. This role requires exceptional organizational skills, a data-driven approach to decision-making, and the ability to motivate and guide a remote team effectively.
Key responsibilities include:
Key responsibilities include:
- Developing and implementing operational strategies to maximize sales and profitability.
- Overseeing daily operations of multiple retail stores, ensuring adherence to company policies and procedures.
- Managing inventory, supply chain, and logistics to optimize stock levels and minimize costs.
- Analyzing sales data, customer feedback, and market trends to identify opportunities for growth and improvement.
- Ensuring exceptional customer service standards are met and exceeded across all retail touchpoints.
- Leading, training, and motivating a remote team of store managers and retail staff.
- Implementing visual merchandising standards and store layout optimizations.
- Managing operational budgets and controlling expenses.
- Collaborating with marketing and merchandising teams to support promotional activities and product launches.
- Conducting regular performance reviews and providing constructive feedback to direct reports.
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7
Senior Retail Store Manager - High Volume
30100 Abothuguchi West
KES250000 Annually
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Our client, a leading national retailer, is seeking an experienced and highly motivated Senior Retail Store Manager for a fully remote leadership position. This unique role focuses on overseeing the operational and strategic direction of multiple high-volume retail locations, providing guidance, support, and performance management from a remote capacity. You will be responsible for ensuring consistent brand standards, optimizing sales performance, managing inventory, controlling costs, and developing exceptional customer experiences across all assigned stores. The ideal candidate will possess strong leadership skills, a deep understanding of retail operations, and a proven ability to drive results through effective remote management. You will leverage data analytics and performance metrics to identify trends, implement best practices, and provide actionable insights to store teams. This position requires excellent communication, coaching, and problem-solving abilities, enabling you to effectively connect with and guide on-site staff from a distance. As a remote-first role, you will be expected to manage your time effectively and utilize digital tools to maintain close oversight and support for your teams. Key responsibilities:
Qualifications:
- Provide remote leadership and strategic direction for a portfolio of retail stores.
- Ensure adherence to all operational policies, procedures, and brand standards.
- Drive sales performance and achieve revenue targets across assigned stores.
- Monitor inventory levels, manage stock control, and implement loss prevention strategies.
- Oversee budgeting and financial management for stores, controlling operational expenses.
- Coach and develop store managers and their teams to foster a high-performance culture.
- Analyze sales data, customer feedback, and market trends to identify opportunities for improvement.
- Ensure exceptional customer service standards are met and exceeded.
- Collaborate with cross-functional teams (e.g., merchandising, marketing, HR) to support store operations.
- Conduct regular virtual store visits and performance reviews.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 7 years of experience in retail management, with a proven track record in high-volume store operations.
- Demonstrated success in leading and motivating remote teams.
- Strong understanding of retail financial management, inventory control, and visual merchandising.
- Excellent analytical, problem-solving, and decision-making skills.
- Exceptional communication, interpersonal, and coaching abilities.
- Proficiency in retail management software and analytics tools.
- Ability to work independently and manage a remote workload effectively.
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8
Senior E-commerce Marketing Manager (Remote)
00100 Abothuguchi West
KES110000 Annually
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Our client is seeking a dynamic and results-oriented Senior E-commerce Marketing Manager to lead their online sales and digital marketing strategies. This is a fully remote position, offering the flexibility to drive significant growth in the e-commerce space from anywhere. You will be responsible for developing and executing comprehensive marketing campaigns across various digital channels, optimizing the customer journey, and maximizing conversion rates. The ideal candidate has a deep understanding of e-commerce platforms, digital advertising, SEO/SEM, social media marketing, and data analytics, with a proven history of driving revenue growth.
Responsibilities:
Responsibilities:
- Develop and implement a strategic e-commerce marketing plan to drive traffic, engagement, and sales.
- Manage and optimize all digital marketing channels, including SEO, SEM, social media advertising, email marketing, affiliate marketing, and content marketing.
- Oversee the creation and execution of compelling marketing campaigns across platforms such as Facebook, Instagram, Google Ads, and others.
- Analyze website performance, customer behavior, and campaign results using tools like Google Analytics, identifying key insights and opportunities for improvement.
- Manage the e-commerce website's user experience (UX) and conversion rate optimization (CRO) efforts.
- Develop and execute effective social media strategies to build brand awareness, engage with customers, and drive traffic to the e-commerce store.
- Manage the email marketing program, including list segmentation, campaign creation, and performance tracking.
- Collaborate with product, design, and web development teams to ensure a cohesive brand experience and seamless customer journey.
- Stay up-to-date with the latest e-commerce trends, digital marketing technologies, and best practices.
- Manage marketing budgets effectively, ensuring a strong return on investment (ROI).
- Conduct competitive analysis and market research to identify new opportunities and threats.
- Bachelor's degree in Marketing, Business Administration, Digital Media, or a related field. Master's degree is a plus.
- Minimum of 6 years of experience in e-commerce marketing, with a strong focus on digital strategy and execution.
- Proven track record of successfully driving online sales and revenue growth.
- In-depth knowledge of SEO, SEM, social media marketing, email marketing, and content marketing strategies.
- Proficiency with e-commerce platforms (e.g., Shopify, WooCommerce) and analytics tools (e.g., Google Analytics, SEMrush).
- Experience with A/B testing and conversion rate optimization techniques.
- Excellent analytical, problem-solving, and strategic thinking skills.
- Strong project management and organizational abilities.
- Exceptional communication and interpersonal skills.
- Experience managing digital advertising campaigns across major platforms is essential.
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