66 Retail jobs in Ongata Rongai
E-commerce Operations Manager (Remote)
00100 Abothuguchi West
KES220000 Annually
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Our client is looking for a meticulous and forward-thinking E-commerce Operations Manager to oversee their online retail operations. This position is fully remote, allowing you to contribute from your preferred location. The successful candidate will be responsible for managing all aspects of the e-commerce platform, from website performance and order fulfillment to customer service and inventory management. You will play a critical role in ensuring a seamless online shopping experience for our customers and driving sales growth.
Key Responsibilities:
Key Responsibilities:
- Manage and optimize the day-to-day operations of the e-commerce website, ensuring high performance and user experience.
- Oversee order processing, fulfillment, and shipping logistics to ensure timely and accurate delivery.
- Implement and maintain efficient inventory management systems to prevent stockouts and minimize overstock.
- Develop and execute strategies to improve conversion rates, average order value, and customer retention.
- Monitor website analytics, generate reports, and identify areas for improvement and growth opportunities.
- Ensure the accuracy of product listings, descriptions, pricing, and promotional information on the website.
- Manage customer service inquiries and resolve issues promptly and professionally, maintaining high customer satisfaction levels.
- Collaborate with marketing teams to support online campaigns and promotions.
- Identify and implement new e-commerce technologies and tools to enhance operational efficiency.
- Work closely with third-party logistics providers and other vendors to ensure smooth operations.
- Develop and manage the e-commerce operational budget.
- Stay up-to-date with e-commerce trends, best practices, and competitor activities.
- Ensure compliance with all relevant regulations and online trading standards.
- Lead and mentor a remote operations team, fostering a collaborative and productive work environment.
- Continuously seek ways to streamline processes and reduce operational costs.
- Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
- Minimum of 4-6 years of experience in e-commerce operations management.
- Proven track record of successfully managing online retail platforms and driving sales growth.
- Strong understanding of e-commerce platforms, CRM systems, and order management systems.
- Proficiency in web analytics tools (e.g., Google Analytics).
- Excellent understanding of inventory management and supply chain principles.
- Exceptional problem-solving and analytical skills.
- Strong leadership and team management abilities, particularly in a remote setting.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple priorities effectively.
- Experience in customer service management is a plus.
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0
Senior Retail Sales Associate (Remote)
00100 Abothuguchi West
KES70000 Annually
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Our client is seeking a highly motivated and experienced Senior Retail Sales Associate to join their dynamic, fully remote team. This is an exceptional opportunity to leverage your sales expertise in a customer-facing role without the need for physical presence. You will be instrumental in driving sales, fostering customer loyalty, and contributing to the overall success of our client's innovative retail operations. Your primary responsibilities will include engaging with customers via digital channels, understanding their needs, and recommending suitable products. This involves proficient use of CRM software, virtual communication tools, and e-commerce platforms to facilitate sales transactions and provide post-sale support.
The ideal candidate will possess a proven track record in retail sales, with a strong emphasis on customer service and achieving sales targets. You should be adept at building rapport with diverse clientele through online interactions, exhibiting excellent communication and interpersonal skills. A key aspect of this role involves proactively identifying opportunities to upsell and cross-sell, thereby maximizing revenue. You will also be responsible for managing online inquiries, resolving customer issues efficiently, and maintaining detailed records of sales activities and customer interactions. Furthermore, you will collaborate with the remote marketing and product teams to stay informed about new product launches and promotional campaigns, ensuring you can effectively communicate these benefits to customers.
Qualifications: A minimum of 3-5 years of direct retail sales experience, preferably in a customer-facing or tele-sales capacity. Demonstrated success in meeting or exceeding sales quotas. Excellent verbal and written communication skills, with the ability to articulate product features and benefits clearly. Proficiency in using customer relationship management (CRM) systems and e-commerce platforms. Strong understanding of online sales best practices. Ability to work independently, manage time effectively, and maintain a high level of productivity in a remote work environment. A proactive and problem-solving attitude is essential. Familiarity with digital marketing concepts is a plus. The opportunity to work from **Nairobi, Nairobi, KE** remotely offers flexibility and work-life balance.
The ideal candidate will possess a proven track record in retail sales, with a strong emphasis on customer service and achieving sales targets. You should be adept at building rapport with diverse clientele through online interactions, exhibiting excellent communication and interpersonal skills. A key aspect of this role involves proactively identifying opportunities to upsell and cross-sell, thereby maximizing revenue. You will also be responsible for managing online inquiries, resolving customer issues efficiently, and maintaining detailed records of sales activities and customer interactions. Furthermore, you will collaborate with the remote marketing and product teams to stay informed about new product launches and promotional campaigns, ensuring you can effectively communicate these benefits to customers.
Qualifications: A minimum of 3-5 years of direct retail sales experience, preferably in a customer-facing or tele-sales capacity. Demonstrated success in meeting or exceeding sales quotas. Excellent verbal and written communication skills, with the ability to articulate product features and benefits clearly. Proficiency in using customer relationship management (CRM) systems and e-commerce platforms. Strong understanding of online sales best practices. Ability to work independently, manage time effectively, and maintain a high level of productivity in a remote work environment. A proactive and problem-solving attitude is essential. Familiarity with digital marketing concepts is a plus. The opportunity to work from **Nairobi, Nairobi, KE** remotely offers flexibility and work-life balance.
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Senior E-commerce Operations Manager
00100 Abothuguchi West
KES4500000 Annually
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Our client is seeking a highly experienced and strategic Senior E-commerce Operations Manager to oversee and optimize their online retail operations in a fully remote capacity. This role is critical for ensuring the seamless and efficient functioning of all e-commerce activities, from order processing and fulfillment to customer service and inventory management. The ideal candidate possesses a deep understanding of online retail logistics, supply chain management, and e-commerce platforms. You will be responsible for developing and implementing operational strategies that enhance customer satisfaction, drive efficiency, and support business growth. Key responsibilities include managing order fulfillment processes, optimizing warehouse logistics (even if managed remotely), overseeing inventory control, ensuring timely delivery of products, and enhancing the overall customer experience. You will work closely with technology teams to improve website functionality and user experience, and with marketing teams to align operational capabilities with promotional activities. As this is a fully remote position, strong leadership, excellent problem-solving skills, and the ability to manage a distributed team and collaborate effectively across departments are essential. We are looking for a proactive individual who can identify operational challenges, implement effective solutions, and maintain high standards of performance in a dynamic e-commerce environment. The capacity to analyze operational data, identify key performance indicators (KPIs), and drive continuous improvement will be highly valued.
Responsibilities:
Responsibilities:
- Oversee all aspects of e-commerce operations, including order processing, fulfillment, and logistics.
- Develop and implement strategies to optimize online sales channels and improve operational efficiency.
- Manage inventory levels to ensure product availability and minimize stockouts or overstock.
- Supervise the customer service team to ensure high levels of customer satisfaction.
- Collaborate with third-party logistics providers to ensure efficient and cost-effective shipping.
- Monitor and analyze key e-commerce operational metrics (e.g., conversion rates, order accuracy, delivery times).
- Identify and implement process improvements to enhance the customer journey and operational performance.
- Work with IT and development teams to ensure the functionality and optimization of the e-commerce platform.
- Ensure compliance with all relevant regulations and e-commerce policies.
- Manage operational budgets and contribute to financial planning.
- Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
- Minimum of 6 years of experience in e-commerce operations management or a related field.
- Proven experience managing online retail operations, including fulfillment and logistics.
- Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and related technologies.
- Excellent analytical, problem-solving, and decision-making skills.
- Proficiency in data analysis and reporting tools.
- Strong leadership, communication, and interpersonal skills.
- Experience managing remote teams and collaborating effectively across departments.
- Ability to adapt to a fast-paced and evolving e-commerce landscape.
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2
Senior Retail Operations Specialist - Remote
00100 Abothuguchi West
KES100000 Annually
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Our client is seeking a dynamic and experienced Senior Retail Operations Specialist to join their expanding team on a fully remote basis. This role is essential for driving operational excellence across all retail channels, ensuring efficient store management, inventory optimization, and a superior customer experience. You will leverage your deep understanding of retail best practices to analyze performance, implement strategies, and support store teams in achieving sales and operational targets. Responsibilities:
- Develop and implement operational strategies to enhance retail store performance and efficiency.
- Oversee inventory management, including stock levels, ordering, and loss prevention across multiple locations.
- Ensure adherence to visual merchandising standards and operational procedures.
- Analyze sales data and operational metrics to identify trends and areas for improvement.
- Support store managers and teams in executing operational plans and achieving targets.
- Develop and deliver training programs for retail staff on operational procedures and best practices.
- Manage operational budgets and control costs effectively.
- Conduct regular performance reviews of retail operations and provide actionable recommendations.
- Collaborate with marketing and merchandising teams to align operations with promotional activities and product launches.
- Ensure compliance with all company policies, safety regulations, and legal requirements.
- Troubleshoot and resolve operational issues that may arise in stores.
- Stay current with retail industry trends and innovative operational solutions.
- Utilize retail management software and reporting tools effectively.
- Effectively communicate operational plans and performance feedback to remote teams and stakeholders.
- Drive initiatives to improve customer satisfaction and loyalty through operational excellence.
- Proven experience in retail operations management, with a strong understanding of store operations, inventory management, and customer service.
- Excellent leadership, communication, and problem-solving skills.
- Strong analytical abilities with experience in retail data analysis.
- Proficiency with retail management systems and point-of-sale (POS) technology.
- Ability to manage multiple priorities and work effectively under pressure in a remote setting.
- Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field.
- Experience in developing and delivering training programs is a plus.
- Ability to travel occasionally to store locations if required, although the role is primarily remote.
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3
Senior Digital Marketing Manager - E-commerce Growth
00100 Abothuguchi West
KES4800000 Annually
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Our client is seeking a results-driven and innovative Senior Digital Marketing Manager to lead their e-commerce growth initiatives. This is a fully remote position, allowing you to leverage your expertise from anywhere. You will be responsible for developing and executing comprehensive digital marketing strategies across various channels, including SEO, SEM, social media marketing, email marketing, content marketing, and affiliate marketing. Your primary goal will be to drive qualified traffic, increase conversion rates, and maximize customer lifetime value for our online platforms. You will manage and optimize paid advertising campaigns, ensuring efficient budget allocation and maximum ROI. A deep understanding of analytics tools (e.g., Google Analytics, Adobe Analytics) is essential for tracking performance, identifying trends, and generating actionable insights. You will collaborate with creative teams, web developers, and product managers to ensure a seamless customer journey and optimize the user experience on our websites and mobile applications. The ideal candidate will have a strong understanding of the e-commerce landscape, a proven ability to develop and implement data-driven marketing strategies, and exceptional analytical and problem-solving skills. Experience in A/B testing, conversion rate optimization (CRO), and customer segmentation is highly desirable. You should be adept at managing multiple projects simultaneously, working effectively in a fast-paced, remote environment, and communicating your strategies and results clearly to stakeholders. This role requires a minimum of 7 years of progressive experience in digital marketing, with a significant focus on e-commerce and performance marketing. A Bachelor's degree in Marketing, Business, or a related field is required. Master's degree is a plus. We offer a competitive salary, benefits package, and the opportunity to make a significant impact on our company's growth. Join our fully remote team and help us redefine online retail. The role is based conceptually around **Nairobi, Nairobi, KE**, but is fully remote.
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4
Senior Retail Operations Manager (Remote)
90100 Mlolongo, Eastern
KES270000 Annually
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Our client is seeking a dynamic and experienced Senior Retail Operations Manager to lead their fully remote retail operations. This position requires a strategic thinker with a proven ability to optimize retail processes, enhance customer experience, and drive operational efficiency across a distributed network. You will be responsible for developing and implementing robust operational strategies, managing supply chain logistics, inventory control, and point-of-sale systems. The ideal candidate will have a deep understanding of the retail landscape, customer behavior, and emerging retail technologies. Your role will involve overseeing the performance of retail outlets (even if remotely managed), setting operational standards, and ensuring seamless execution of daily business activities. You will work closely with marketing, sales, and e-commerce teams to align operational strategies with overall business objectives. Excellent leadership, communication, and problem-solving skills are essential for managing remote teams and resolving operational challenges. This position requires meticulous attention to detail, strong analytical capabilities, and the ability to manage budgets and KPIs effectively. You will be instrumental in implementing new operational initiatives, driving continuous improvement, and ensuring customer satisfaction. Experience in developing and managing remote operational frameworks, including performance monitoring and team motivation, is highly valued. This is an exciting opportunity for a seasoned retail professional to shape the future of our client's retail operations in a flexible, remote-first capacity. Your expertise in streamlining processes and fostering a customer-centric approach will be critical to success. The role demands a proactive and results-oriented individual who can drive excellence in a virtual environment. Continuous learning and adaptation to evolving retail trends are key.
Key Responsibilities:
Key Responsibilities:
- Develop and implement strategies for efficient retail operations.
- Oversee inventory management and supply chain logistics.
- Ensure optimal customer experience across all retail touchpoints.
- Manage operational budgets and control costs effectively.
- Monitor key performance indicators (KPIs) and drive performance improvements.
- Lead and motivate remote operational teams.
- Implement new operational processes and technologies.
- Collaborate with cross-functional departments to align strategies.
- Ensure compliance with retail policies and procedures.
- Drive continuous improvement in operational efficiency.
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5
Senior Retail Operations Analyst
00200 Abothuguchi West
KES150000 Annually
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Our client, a dynamic retail organization, is seeking an experienced Senior Retail Operations Analyst to join their team. This hybrid role offers the flexibility of working both remotely and from our offices located in Ongata Rongai, Kajiado, KE , allowing for a balanced approach to productivity and collaboration. The ideal candidate will possess a strong analytical aptitude and a deep understanding of retail operations, leveraging data to drive efficiency, profitability, and customer satisfaction across all sales channels.
Responsibilities:
Responsibilities:
- Analyze sales data, inventory levels, and operational metrics to identify trends, opportunities, and challenges.
- Develop and implement performance dashboards and reports to track key retail KPIs.
- Provide data-driven recommendations to improve store performance, merchandising, and supply chain efficiency.
- Collaborate with cross-functional teams, including merchandising, marketing, and store management, to align operational strategies.
- Identify and implement process improvements to optimize operational workflows and reduce costs.
- Conduct market research and competitive analysis to inform strategic decision-making.
- Support the development and execution of new retail initiatives and pilot programs.
- Mentor junior analysts and contribute to the development of a high-performing analytics team.
- Utilize advanced analytical techniques and tools to uncover insights from large datasets.
- Ensure data accuracy and integrity across all reporting and analytical activities.
- Contribute to budgeting and forecasting processes for operational expenditures.
- Present findings and recommendations to senior leadership in a clear and compelling manner.
- Bachelor's degree in Business Administration, Economics, Statistics, or a related quantitative field. A Master's degree is a plus.
- Minimum of 5 years of experience in retail analytics, operations analysis, or a similar role.
- Proven expertise in data analysis, modeling, and reporting using tools such as Excel, SQL, Tableau, Power BI, or similar.
- Strong understanding of retail business principles and operational processes.
- Excellent analytical, critical thinking, and problem-solving skills.
- Effective communication and presentation skills, with the ability to convey complex information to diverse audiences.
- Experience working in a hybrid environment, balancing remote and in-office responsibilities.
- Ability to work independently and as part of a team.
- Strong project management skills and the ability to manage multiple priorities.
- Familiarity with retail inventory management and supply chain concepts.
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6
Remote E-commerce Operations Manager
00100 Abothuguchi West
KES270000 Annually
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Our client, a thriving online retailer, is seeking a detail-oriented and proactive Remote E-commerce Operations Manager to oversee and optimize our online business operations. This is a fully remote position, offering the flexibility to manage all aspects of our e-commerce fulfillment and logistics from anywhere. You will be responsible for ensuring the smooth and efficient functioning of our online store, from order processing and inventory management to shipping and customer service integration. The ideal candidate will have a strong background in e-commerce operations, supply chain management, and a proven ability to drive operational excellence. Responsibilities include: managing the order fulfillment process, optimizing inventory levels and warehouse management systems, coordinating with third-party logistics (3PL) providers, monitoring shipping performance and costs, implementing process improvements to enhance efficiency and reduce errors, managing customer service escalations related to operations, and analyzing operational data to identify trends and areas for improvement. You will also work closely with the product, marketing, and finance teams to ensure seamless integration and alignment of operational strategies with business goals. This role requires excellent leadership, problem-solving, and project management skills. You must be a highly organized, self-motivated individual capable of thriving in a remote environment and effectively managing complex operational workflows. We are looking for a strategic thinker passionate about streamlining processes and delivering an exceptional customer experience through flawless execution. This is an outstanding opportunity to lead our e-commerce operations and contribute significantly to our company's growth in a dynamic, remote setting.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee end-to-end e-commerce order fulfillment and logistics operations.
- Manage inventory levels, ensuring accuracy and availability across all channels.
- Optimize warehouse processes and workflows for efficiency and cost-effectiveness.
- Manage relationships with third-party logistics (3PL) providers and carriers.
- Monitor shipping performance, delivery times, and costs, identifying areas for optimization.
- Implement and refine operational procedures to enhance scalability and customer satisfaction.
- Analyze operational data, KPIs, and reports to identify trends and drive continuous improvement.
- Collaborate with cross-functional teams (product, marketing, customer service) to ensure operational alignment.
- Manage operational budgets and identify cost-saving opportunities.
- Stay up-to-date with e-commerce operational best practices and emerging technologies.
Qualifications:
- Minimum of 5 years of experience in e-commerce operations, supply chain management, or logistics.
- Proven experience in managing online order fulfillment and inventory control.
- Strong understanding of e-commerce platforms, WMS, and OMS.
- Experience working with 3PL providers and managing carrier relationships.
- Excellent analytical, problem-solving, and project management skills.
- Strong leadership and team management abilities.
- Exceptional communication and interpersonal skills.
- Ability to work independently, manage multiple priorities, and maintain high productivity in a remote setting.
- Bachelor's degree in Supply Chain Management, Business Administration, Operations Management, or a related field.
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7
Remote Retail Inventory Specialist
00202 Mlolongo, Eastern
KES75000 Annually
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Our client is seeking a detail-oriented and analytical Remote Retail Inventory Specialist to manage and optimize inventory levels across their retail network. This is a full-time, fully remote position, allowing you to work from anywhere in Kenya. You will be responsible for tracking inventory, forecasting demand, and implementing strategies to minimize stockouts and overstock situations. The ideal candidate will have a strong understanding of inventory management principles, experience with retail software, and excellent analytical skills. Your duties will include conducting regular inventory audits, reconciling discrepancies, analyzing sales data to predict future needs, and working closely with procurement and sales teams to ensure efficient stock flow. This role demands meticulous attention to detail, strong organizational abilities, and effective communication skills. As a remote professional, you must be self-disciplined, proactive, and adept at using digital tools for data analysis and reporting. We are looking for someone who can contribute to improved profitability and operational efficiency through effective inventory control. While the position is fully remote, candidates with ties to the Mlolongo, Machakos, KE area are encouraged to apply, ensuring operational alignment with Kenyan business hours. You will play a crucial role in ensuring that the right products are in the right place at the right time, maximizing sales opportunities and customer satisfaction. This role offers a competitive salary and the chance to contribute significantly to the retail operations of a growing company in a remote setting. Your ability to leverage data to make informed decisions about inventory will be highly valued.
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8
Senior Warehouse Operations Manager - E-commerce Fulfillment
00200 Abothuguchi West
KES590000 Annually
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Our client is seeking a results-driven Senior Warehouse Operations Manager to oversee and optimize their e-commerce fulfillment operations. This is a fully remote role, allowing you to manage and strategize from anywhere. You will be responsible for ensuring the efficient and cost-effective functioning of warehouse activities, including receiving, put-away, picking, packing, shipping, and inventory management. The ideal candidate will possess extensive experience in warehouse management systems (WMS), lean methodologies, and a strong understanding of e-commerce fulfillment demands. You will lead a team of warehouse associates and supervisors, fostering a culture of safety, productivity, and continuous improvement. Your ability to analyze operational data, identify bottlenecks, and implement solutions to enhance throughput and accuracy will be paramount. We are looking for a leader with a proven track record in managing large-scale warehouse operations and a deep understanding of logistics best practices. This role is critical for ensuring timely and accurate order fulfillment, a key component of customer satisfaction in the e-commerce space. Your strategic vision will guide the development and implementation of efficient warehouse processes, leveraging technology to maximize output. The position offers a competitive salary, comprehensive benefits, and the unique opportunity to manage a vital operational function remotely. If you are a seasoned logistics professional with a passion for operational excellence and a knack for problem-solving in a fast-paced fulfillment environment, we want to hear from you. Key responsibilities include: Managing all aspects of warehouse operations, including staffing, scheduling, and performance management; implementing and optimizing warehouse layout and workflows to maximize efficiency; overseeing the accurate and timely processing of inbound and outbound shipments; ensuring effective inventory control and management through robust WMS utilization; developing and enforcing safety protocols and procedures to maintain a secure working environment; identifying and implementing process improvements to reduce costs and enhance productivity; training and developing warehouse staff; collaborating with transportation and inventory teams to ensure seamless operations; and managing relationships with vendors and service providers. Essential qualifications include: Bachelor's degree in Logistics, Supply Chain Management, Operations Management, or a related field; a minimum of 8 years of experience in warehouse operations management, with a strong focus on e-commerce fulfillment; extensive experience with Warehouse Management Systems (WMS); proven knowledge of lean manufacturing or lean logistics principles; strong understanding of inventory control, order fulfillment, and shipping processes; excellent leadership, team management, and communication skills; demonstrated ability to analyze data, identify trends, and implement effective solutions; experience in managing budgets and controlling operational costs; and the ability to thrive in a remote work environment. Experience with automation technologies in warehousing is a significant plus.
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