E-commerce Operations Manager (Remote)
60100 Embu, Eastern
KES80000 Annually
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Our client is seeking a strategic and detail-oriented E-commerce Operations Manager to oversee their online retail operations on a fully remote basis. This pivotal role will be responsible for the seamless execution of all e-commerce functions, ensuring optimal customer experience and driving sales growth. You will manage the day-to-day operations of the online store, including inventory management, order fulfillment, shipping logistics, and customer service coordination. This involves working closely with third-party logistics providers (3PLs), monitoring stock levels, implementing efficient warehousing strategies, and troubleshooting any operational issues that may arise to ensure timely deliveries and customer satisfaction. The ideal candidate will have a deep understanding of e-commerce platforms, including Shopify, WooCommerce, or similar, and possess strong analytical skills to monitor key performance indicators (KPIs) such as conversion rates, average order value, and customer acquisition cost. You will be instrumental in identifying opportunities for process improvement, optimizing website functionality, and enhancing the overall user journey to maximize online revenue. This role requires excellent project management skills, the ability to collaborate effectively with cross-functional teams (marketing, sales, IT), and a proactive approach to problem-solving. You will also manage customer feedback and reviews, implementing strategies to enhance online reputation and build customer loyalty. Experience with digital marketing principles and SEO best practices is advantageous, as you will work to ensure the online store is visible and attractive to target audiences. Proficiency in using data analytics tools and creating insightful reports is essential. A Bachelor's degree in Business Administration, Operations Management, Marketing, or a related field, coupled with 5+ years of progressive experience in e-commerce operations, is required. The ability to thrive in a remote work environment, manage multiple priorities, and communicate clearly across digital platforms is paramount. This is a fantastic opportunity to shape the online presence and operational efficiency of a growing retail business from anywhere.
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Supply Chain Operations Manager - E-commerce Logistics
60100 Embu, Eastern
KES120000 Annually
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Our client is seeking an experienced and dynamic Supply Chain Operations Manager to lead and optimize their e-commerce logistics operations. This is a fully remote position, requiring exceptional organizational and leadership skills to manage a complex network of suppliers, warehouses, and distribution channels. The ideal candidate will have a proven track record in streamlining supply chain processes, reducing costs, and enhancing delivery efficiency within the online retail sector. You will be responsible for developing and implementing strategic initiatives to improve inventory management, transportation logistics, and last-mile delivery. This role demands strong analytical abilities to monitor key performance indicators (KPIs), identify bottlenecks, and implement data-driven solutions. You will work closely with cross-functional teams, including procurement, sales, and customer service, to ensure seamless end-to-end supply chain operations. The ability to foster strong relationships with third-party logistics (3PL) providers and negotiate favorable terms will be crucial. This is a demanding but rewarding role for a proactive individual who thrives in a fast-paced, remote environment. The focus will be on driving continuous improvement and ensuring customer satisfaction through efficient and reliable logistics. You will play a pivotal role in shaping the future of our client's supply chain strategy.
Responsibilities:
Responsibilities:
- Oversee all aspects of the e-commerce supply chain, including procurement, inventory management, warehousing, and transportation.
- Develop and implement strategies to optimize logistics operations, reduce costs, and improve delivery times.
- Manage relationships with 3PL providers, carriers, and other supply chain partners.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
- Implement inventory control procedures to minimize stockouts and overstocking.
- Ensure compliance with all relevant regulations and safety standards.
- Lead and mentor a remote team of supply chain professionals.
- Collaborate with sales and marketing teams to forecast demand and plan inventory accordingly.
- Identify and implement technological solutions to enhance supply chain visibility and efficiency.
- Develop contingency plans to address potential disruptions in the supply chain.
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field. Master's degree preferred.
- Minimum of 7 years of experience in supply chain management, with a significant focus on e-commerce logistics.
- Proven experience in optimizing warehouse operations, transportation, and inventory management.
- Strong understanding of supply chain software and technologies (e.g., WMS, TMS, ERP).
- Excellent analytical, problem-solving, and decision-making skills.
- Demonstrated leadership and team management experience, preferably in a remote setting.
- Strong negotiation and vendor management skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
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Remote Retail Merchandising Specialist
60100 Embu, Eastern
KES95000 Annually
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Our client is looking for a creative and analytical Remote Retail Merchandising Specialist to drive product presentation and sales performance across various retail channels. This fully remote role requires a keen eye for detail, a strong understanding of consumer behavior, and the ability to translate market trends into compelling visual strategies. You will be responsible for developing and implementing merchandising plans, creating planograms, and optimizing product placement to maximize sales and brand visibility. Key duties include analyzing sales data to identify successful product assortments and placement strategies, and collaborating with buying and marketing teams to align merchandising with promotional activities. This role involves staying updated on competitor strategies and identifying opportunities for differentiation. You will also be responsible for creating visual merchandising guidelines and ensuring consistency across all touchpoints. A Bachelor's degree in Marketing, Fashion Merchandising, Business, or a related field is preferred. Previous experience in retail merchandising, visual display, or product management is essential, preferably with experience in developing digital merchandising strategies. Strong analytical skills, proficiency in data analysis tools, and a good understanding of retail software are required. Excellent communication and presentation skills are necessary for collaborating with remote teams and presenting merchandising concepts. The ability to work independently, manage multiple projects, and adapt to evolving retail landscapes is crucial. This is an excellent opportunity to leverage your creative and analytical skills in a dynamic retail environment, working remotely.
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Remote Retail Operations Specialist
20101 Embu, Eastern
KES55000 Annually
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Our client is seeking a highly motivated and detail-oriented Remote Retail Operations Specialist to join their dynamic team. This is a fully remote, Embu, Embu, KE -based position, offering the flexibility to work from anywhere. The ideal candidate will possess a strong understanding of retail best practices, inventory management, and customer experience enhancement. You will be responsible for analyzing sales data, identifying trends, and implementing strategies to optimize store performance and profitability. This role involves close collaboration with store managers and cross-functional teams to ensure operational efficiency and adherence to company standards.
Key responsibilities include:
Key responsibilities include:
- Monitoring inventory levels across various retail locations and recommending adjustments to prevent stockouts or overstocking.
- Analyzing sales reports and customer feedback to identify areas for improvement in product placement, merchandising, and customer service.
- Developing and implementing operational procedures and training materials for retail staff.
- Assisting with the onboarding of new retail partners and ensuring their successful integration into our operational framework.
- Troubleshooting and resolving operational issues that may arise, providing timely and effective solutions.
- Conducting virtual audits of retail operations to ensure compliance with quality and safety standards.
- Collaborating with marketing teams to align operational strategies with promotional campaigns.
- Staying abreast of industry trends and competitive landscapes to identify new opportunities for growth and innovation.
- Managing relationships with suppliers and vendors to ensure smooth supply chain operations.
- Preparing regular reports on operational performance, key metrics, and strategic recommendations for senior management.
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3
Senior Retail Store Manager
70101 Embu, Eastern
KES70000 Annually
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Our client is seeking an experienced and results-oriented Senior Retail Store Manager to lead and optimize their retail operations from a remote perspective. This pivotal role involves overseeing store performance, driving sales, managing inventory, and ensuring an exceptional customer experience across multiple locations or for a specific flagship store. You will be responsible for setting sales targets, developing and implementing merchandising strategies, and managing store budgets to achieve profitability goals. The ideal candidate will have a strong understanding of retail operations, customer service best practices, and effective team leadership.
You will lead, train, and motivate store staff, fostering a positive and high-performance work environment. Key responsibilities include inventory management, loss prevention, visual merchandising, and ensuring compliance with all company policies and procedures. The Senior Retail Store Manager will analyze sales data, identify market trends, and develop strategies to enhance customer loyalty and brand presence. Excellent communication, problem-solving, and organizational skills are essential. This role requires a proactive approach, a keen eye for detail, and the ability to manage multiple priorities effectively. Experience in remote team oversight, performance analysis, and strategic retail planning is highly valued. This is an excellent opportunity to make a significant impact on retail success in a dynamic environment.
Responsibilities:
You will lead, train, and motivate store staff, fostering a positive and high-performance work environment. Key responsibilities include inventory management, loss prevention, visual merchandising, and ensuring compliance with all company policies and procedures. The Senior Retail Store Manager will analyze sales data, identify market trends, and develop strategies to enhance customer loyalty and brand presence. Excellent communication, problem-solving, and organizational skills are essential. This role requires a proactive approach, a keen eye for detail, and the ability to manage multiple priorities effectively. Experience in remote team oversight, performance analysis, and strategic retail planning is highly valued. This is an excellent opportunity to make a significant impact on retail success in a dynamic environment.
Responsibilities:
- Oversee day-to-day retail operations, ensuring efficiency and high standards of service.
- Develop and implement strategies to drive sales, increase revenue, and achieve store targets.
- Manage inventory levels, control stock, and minimize shrinkage.
- Lead, train, coach, and motivate store staff to achieve peak performance.
- Ensure exceptional customer service and resolve customer issues promptly and effectively.
- Develop and execute visual merchandising plans to enhance store appeal and product presentation.
- Manage store budgets, control expenses, and optimize profitability.
- Ensure compliance with all company policies, procedures, and health and safety regulations.
- Analyze sales reports and market trends to inform strategic decisions.
- Contribute to the development of new retail initiatives and expansion plans.
- Bachelor's degree in Business Administration, Marketing, or a related field (or equivalent experience).
- Minimum of 6 years of experience in retail management, with a proven track record of success.
- Demonstrated leadership experience in managing teams and driving sales performance.
- Strong understanding of retail operations, merchandising, inventory control, and customer service.
- Excellent analytical, problem-solving, and decision-making skills.
- Proficiency in retail management software and POS systems.
- Strong communication and interpersonal skills.
- Ability to develop and implement effective sales and marketing strategies.
- Experience in remote oversight of retail operations or managing multiple retail sites is a plus.
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Retail Operations Manager
60100 Embu, Eastern
KES80000 Annually
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Our client is seeking an experienced and strategic Retail Operations Manager to lead and optimize their retail operations in a fully remote capacity. This pivotal role requires a leader who can drive efficiency, enhance customer experience, and maximize profitability across all retail touchpoints. The responsibilities encompass overseeing daily retail operations, developing and implementing operational policies and procedures, managing inventory levels, and ensuring compliance with company standards. You will be instrumental in analyzing sales performance, identifying trends, and developing strategies to boost revenue and customer satisfaction. This role requires strong leadership skills to motivate and guide remote retail teams, fostering a positive and productive work environment. A deep understanding of retail management principles, supply chain logistics, and customer relationship management (CRM) is essential. Proficiency in retail management software and data analysis tools is expected. The successful candidate will be responsible for setting performance metrics, monitoring key performance indicators (KPIs), and providing regular reports to senior management. You will also be involved in developing training programs for retail staff and ensuring consistent brand representation. This is a fully remote position, demanding exceptional organizational skills, excellent communication, and the ability to manage complex projects from a distance. The ideal candidate is a problem-solver with a strong focus on continuous improvement and a proven ability to adapt to changing market conditions. Experience in managing multiple retail locations or online/offline integrated retail environments is a significant advantage. Our client is looking for a visionary leader who can drive operational excellence and contribute to the strategic growth of the retail division. Your ability to collaborate effectively with cross-functional teams, including marketing, finance, and IT, will be crucial for success. The core of this role is about ensuring the seamless execution of retail strategies and customer engagement, regardless of physical location, serving the operational needs associated with **Embu, Embu, KE**.
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5
Senior Retail Operations Manager (Remote)
60100 Embu, Eastern
KES98000 Annually
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Our client is seeking a dynamic and experienced Senior Retail Operations Manager to lead their retail operations in a fully remote capacity. This role is instrumental in driving operational excellence, enhancing customer experience, and optimizing performance across all retail channels. You will be responsible for developing and implementing strategic initiatives related to store operations, inventory management, staff training, visual merchandising, and sales performance. The ideal candidate will have a proven track record in retail management, strong leadership skills, and the ability to analyze operational data to identify areas for improvement. This position requires excellent communication and problem-solving skills, with the ability to manage and motivate teams remotely.
Key Responsibilities:
Key Responsibilities:
- Oversee the day-to-day operations of multiple retail locations, ensuring adherence to company policies and standards.
- Develop and implement strategic plans to improve sales performance, customer satisfaction, and operational efficiency.
- Manage inventory levels, stock control, and loss prevention strategies to maximize profitability.
- Develop and deliver comprehensive training programs for store staff on product knowledge, sales techniques, and customer service best practices.
- Ensure visual merchandising standards are met and effectively implemented across all stores to enhance brand presentation.
- Analyze sales data, customer feedback, and operational metrics to identify trends and opportunities for improvement.
- Collaborate with marketing and merchandising teams to align operational strategies with overall business objectives.
- Manage store budgets, control expenses, and ensure profitability targets are met.
- Lead, mentor, and motivate store management teams and associates to achieve performance goals.
- Implement and enforce company policies and procedures related to health, safety, and security.
- Stay up-to-date with retail industry trends and best practices to drive continuous improvement.
- Conduct regular remote performance reviews and provide constructive feedback to direct reports.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 7 years of progressive experience in retail management, with a focus on operations.
- Proven experience managing multiple retail locations and diverse teams.
- Strong understanding of retail operations, including inventory management, visual merchandising, loss prevention, and customer service.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to analyze sales data and operational metrics to drive decision-making.
- Experience with retail management software and POS systems.
- Ability to develop and execute strategic operational plans.
- Strong problem-solving and decision-making abilities.
- Proficiency in managing budgets and controlling expenses.
- Ability to work independently and manage teams effectively in a remote environment.
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Remote E-commerce Platform Manager
60100 Embu, Eastern
KES200000 Annually
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Our client is seeking an experienced and results-oriented Remote E-commerce Platform Manager to oversee and optimize their online sales channels. This fully remote position requires a strategic thinker with a deep understanding of e-commerce best practices, digital marketing, and customer experience. You will be responsible for managing the day-to-day operations of their e-commerce website, driving sales, and enhancing the overall online customer journey. Key responsibilities include managing product listings, optimizing website content and user experience for conversions, developing and executing digital marketing campaigns (SEO, SEM, social media, email marketing), and analyzing website performance using analytics tools. You will collaborate with cross-functional teams, including marketing, IT, and customer service, to ensure a seamless and effective e-commerce operation. The ideal candidate possesses a proven track record of successfully managing and growing e-commerce platforms, with strong analytical skills and a data-driven approach to decision-making. Proficiency in e-commerce platforms (e.g., Shopify, Magento), digital marketing tools, and web analytics software (e.g., Google Analytics) is essential. Excellent project management, communication, and problem-solving skills are required to thrive in this remote role. You must be highly organized, detail-oriented, and capable of working independently to achieve ambitious online sales targets. This role presents a fantastic opportunity to shape the digital presence and drive growth for a thriving online business, serving customers across regions including **Embu, Embu, KE**.
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Remote Senior Retail Merchandising Planner
60100 Embu, Eastern
KES270000 Annually
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Our client, a progressive and customer-centric retail organization, is seeking a highly analytical and strategic Senior Retail Merchandising Planner to join their fully remote team. This role is critical in optimizing product assortments, managing inventory levels, and driving sales performance across various retail channels. You will be responsible for analyzing sales data, market trends, and customer behavior to forecast demand, plan product assortments, and make informed purchasing decisions. The ideal candidate possesses a strong understanding of retail merchandising principles, inventory management techniques, and financial planning. You will collaborate closely with buying teams, suppliers, and store operations (virtually) to ensure product availability and maximize profitability. Proficiency in retail planning software, data analysis tools, and advanced Excel skills is essential. This position demands exceptional analytical, problem-solving, and communication skills, enabling you to effectively manage complex data sets and present strategic recommendations to leadership. You must be detail-oriented, highly organized, and capable of thriving in an autonomous, remote work environment. This role is conceptually based in **Embu, Embu, KE**, but requires the successful candidate to operate entirely remotely, leveraging digital tools for analysis and collaboration. You will play a pivotal role in shaping product offerings, ensuring customer satisfaction, and driving revenue growth through astute merchandising strategies. Your ability to identify opportunities and risks within the product lifecycle and make data-driven decisions will be key to success.
Responsibilities:
Responsibilities:
- Analyze sales data, market trends, and customer insights to develop effective merchandising plans.
- Forecast product demand and plan inventory levels to meet sales targets while minimizing overstock.
- Optimize product assortments for different retail channels and customer segments.
- Collaborate with buying teams to select and source merchandise.
- Manage vendor relationships and negotiate terms to ensure optimal pricing and delivery.
- Monitor inventory performance and implement strategies to improve turnover and reduce markdowns.
- Develop and execute promotional and seasonal merchandising plans.
- Track key performance indicators (KPIs) related to sales, margin, and inventory.
- Present merchandising strategies and performance reports to management.
- Stay current with retail industry best practices and emerging trends.
- Bachelor's degree in Business Administration, Marketing, Merchandising, or a related field.
- Minimum of 6 years of experience in retail merchandising planning or a related role.
- Strong understanding of retail math, inventory management, and forecasting techniques.
- Proficiency in retail planning software and advanced Excel skills.
- Excellent analytical, quantitative, and problem-solving abilities.
- Strong communication and presentation skills for remote collaboration.
- Highly organized with meticulous attention to detail.
- Ability to work independently and manage multiple priorities in a remote setting.
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Senior Retail Operations Manager (Remote)
20101 Embu, Eastern
KES150000 Annually
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Our client is seeking a highly experienced and results-oriented Senior Retail Operations Manager to oversee and optimize retail operations across multiple virtual storefronts. This is a fully remote, position, offering flexibility and the opportunity to shape our client's online retail presence. You will be instrumental in developing and implementing strategic initiatives to enhance customer experience, drive sales, and improve operational efficiency. Your responsibilities will include analyzing sales data, identifying trends, and recommending actionable insights to senior management. You will also be responsible for managing inventory levels, streamlining order fulfillment processes, and ensuring seamless customer service interactions. The ideal candidate will possess a deep understanding of e-commerce platforms, supply chain management, and digital marketing strategies. You will collaborate closely with cross-functional teams, including marketing, product development, and customer support, to ensure a cohesive and effective retail strategy. This role requires strong leadership skills, excellent communication abilities, and a proactive approach to problem-solving. You will lead a team of remote retail associates, providing guidance, training, and performance feedback. The ability to adapt to a fast-paced, ever-evolving digital landscape is crucial. Key performance indicators will include sales growth, customer satisfaction scores, operational cost reduction, and inventory turnover. A minimum of 5 years of progressive experience in retail management, with at least 3 years in an e-commerce or online retail setting, is required. A Bachelor's degree in Business Administration, Marketing, or a related field is preferred. Familiarity with CRM software and project management tools is a plus. If you are a strategic thinker with a passion for retail and a proven track record of success in driving online sales and operational excellence, we encourage you to apply. This role offers a competitive salary and benefits package, and the chance to make a significant impact on our client's growth in the exciting world of online retail. The successful candidate will be adept at remote team management and fostering a positive, productive virtual work environment. Experience with A/B testing for product listings and promotional campaigns will be highly valued. This is a fantastic opportunity to join a forward-thinking organization and contribute to its continued success in the digital marketplace. The job location is conceptually Embu, Embu, KE , but the role is entirely remote.
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