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Role: PROVIDER SERVICES SUPERVISOR - VOICE
Level: Supervisor
Reporting Line: Provider Services Assistant Manager
Customer Type: Maxicare Providers and Members
Position Accountability Statement
The Provider Services Supervisor - Voice plays a critical role in ensuring the smooth functioning of the Voice performance and has a direct impact on the efficiency of the overall team's processes. This will improve service delivery, uphold the quality and reliability of our services for Maxicare members, and support our Partner Providers.

Responsibility Highlights
The following broad responsibility statements are representative of the basic expectations about the role or function. Depending on business needs and exigencies, these responsibility statements may be modified. Critical to any leadership function is the need to demonstrate flexibility and agility in adapting to the changing requirements of the business.

• Minimal to zero supervision to review, evaluate, and process Letters of Authorization (LOA) following established procedures and professionally explain coverage and non-coverage details during member's availment
• Analyze escalations and address concerns related to internal and external partners regarding eligibility, coverage (professional fees, miscellaneous & etc.) and procedures within the standard turn-around time.
• Offer first-hand solutions for captured complaints and endorse to internal departments (MRG, UEF, Sales) as necessary.
• Works directly with the immediate superior in meeting the team and company's common goal. Prepare and submit reports ensuring that data is accurate and comprehensive.
• Can execute various campaigns and tasks as needed during manpower shortages, business continuity planning (BCP) events, or when service level agreements (SLA) for other teams or sub-units are critically low, ensuring operations remain smooth and responsive to immediate demands

Desired Skills And Competencies

• Strong Communication Skills: Strong verbal and written communication skills to explain coverage, handle inquiries, and liaise with various stakeholders effectively.
• Customer Service Oriented: Focus on providing excellent service, including handling inquiries and complaints with professionalism and empathy. Understanding Maxicare products and account's benefits and coverages.
• Problem-Solving Abilities: Capacity to assess situations and escalate complex cases appropriately, while providing first-hand solutions when possible.
• Organizational Skills and Technical Proficiency: Proficiency in managing multiple tasks, prioritizing effectively, and ensuring accurate documentation and filing of transactions. Experience with CRM systems (like Salesforce) and telephony systems (like Genesys) for managing customer interactions.
• Adaptability: Willingness to adjust to changing circumstances, especially during business continuity planning or manpower shortages.
• Confidentiality and Ethics: Commitment to maintaining patient confidentiality and adhering to ethical standards in all operations.

Professional Qualification

• A Bachelor's degree in a Healthcare or Medical-related field is preferred. Alternatively, candidates with at least 3 years of college education with a minimum of 2 years experience in the Customer Service, or work experience in the medical field.
• Excellent verbal and written communication skills.
• Proficient in data entry and transaction processing with attention to detail.
• Proficient in using Google Applications (Gmail, GSheets, GSlides & etc.).

About the Role:

We are seeking an experienced
Remote Recruiter
with a strong background in
US-based talent sourcing
to support our growing hiring needs. This role will be responsible for
sourcing, screening, and potentially conducting initial interviews
with candidates, ensuring a strong pipeline of qualified talent for our clients.

The ideal candidate is highly skilled in leveraging sourcing strategies, understands the US job market, and has experience managing candidate pipelines efficiently.

Key Responsibilities:

• Proactively
  source candidates
  across multiple platforms (LinkedIn, job boards, referrals, and social media).
• Review and
  screen CVs/resumes
  to evaluate qualifications and alignment with job requirements.
• Potentially conduct
  initial candidate interviews
  to assess skills, experience, and cultural fit.
• Maintain accurate and up-to-date candidate records in the ATS/CRM system.
• Partner with hiring managers to clarify role requirements and align sourcing strategies.
• Provide timely candidate updates and communication throughout the recruitment process.
• Support the full recruitment lifecycle as needed, including interview scheduling and offer coordination.

Qualifications

• 2+ years of recruitment experience
  with a strong focus on US-based roles.
• Proven ability to
  source and screen candidates
  effectively for various industries and job levels.
• Experience conducting
  phone/virtual initial interviews
  .
• Strong understanding of US hiring practices and candidate market trends.
• Proficiency with sourcing tools, job boards, and professional networks (e.g., LinkedIn Recruiter, Indeed, ZipRecruiter).
• Excellent communication skills in English, both written and verbal.
• Highly organized, detail-oriented, and able to manage multiple requisitions simultaneously.

Preferred Skills

• Experience working in an agency or fast-paced recruitment environment.
• Familiarity with ATS/CRM systems for pipeline tracking.
• Ability to deliver high-volume sourcing with quick turnaround times.

This is a 100% Remote Work

Up to $7/hr plus performance bonus

FerryMill is an international fintech company. The core of our business is online-lending service , operating over 12 years in Russia and fulfilling needs of 2+ million customers.

We are opening this vacancy as a part of our long term strategy, which involves regional expansion to African market

We are looking for a likeminded person who will go through all steps of establishing new business in Kenya with us and than lead this business. We want our future colleague to have two main competences: management experience (probably starting new enterprise) and technical background (e-commerce, web-service etc.)

Key responsibilities:

Starting up new company in India: including registering local entity, obtaining RBI license, contracting with different service providers

Local team management and supervision, which includes hire process, employees development, retention and engagement

Setting goals and developing roadmap of a product, including backlog management and prioritisation

Participating in setting company's objectives on the local market

Constantly finding ways for local branch to act more efficient

Operation management

Dealing with Financial Authority's requests and reports

Key requirements:

English or Russian language - fluent

Experience in ecommerce or online services

Experience of running business or startup is a must

Technological background is a plus

Our offer:

Interesting and ambitious tasks

Competitive salary and bonuses for completing milestones or achieving KPIs

Payed vacations

Client Industry: Hospitality -Lounge

Job location: Voi

Role Description

This is a full-time on-site role for a Junior Accountant located in Voi. The Junior Accountant will be responsible for preparing financial reports, maintaining records of assets, liabilities, profits and loss, tax liability, or other financial activities within an organization. This role requires assisting with audits, fact-checking, and resolving discrepancies. Additionally, the Junior Accountant will provide support to the senior accounting staff by performing administrative and clerical tasks.

Qualifications

• Basic accounting skills, including proficiency in accounting software, bookkeeping, and understanding of financial principles
• Analytical and organization skills for accurate data analysis and report generation
• Attention to detail and accuracy in handling numerical data and transactions
• Good communication skills, both written and verbal, for effective interaction with team members and stakeholders
• Ability to work independently and collaboratively within a team
• Experience with Microsoft Office Suite, particularly Excel
• Bachelor's degree in Accounting, Finance, or a related field
• Prior internship or work experience in a related field is advantageous

TIBU Health is an early-stage omnichannel health technology company changing the way patients interact and receive healthcare services in Africa. Our mission is to leverage technology to streamline the patient journey and reorganize how services are delivered to better connect patients to services and professionals at a time and location of their choosing. We think healthcare is broken. We're working hard to fix it.

We are looking for a motivated and experienced Clinical Officer ready to deliver world-class personalized healthcare through TIBU Health. The role holder will ensure continued excellence in the delivery of healthcare services through in-person and virtual care. We are looking for someone who understands digital healthcare and telehealth.

Care and Coordination:

1. When deployed for a patient consultation, the clinical officer will be responsible for:

• Taking history, performing a thorough clinical examination, providing a diagnosis, and ordering laboratory and imaging investigations.
• Carrying out phlebotomy and other sample collection and rapid diagnostic testing as clinically indicated.
• Correctly interpreting laboratory and imaging results, formulating a care plan with the patient, and providing treatment as necessary.
• Ensuring a patient is followed up at the scheduled date and time as per clinical guidelines.

2. Ensure that excellent customer service is delivered to patients through clear communication, timely treatment plans and patient referral, and professional care.

3. Vetting referrals and coordinating with the logistics team to ensure a proper patient referral process is implemented within the TIBU Healthcare system and with external providers.

4. Work closely with the Clinical Lead for Wellness and Chronic disease management to execute on-site services with corporate partners and subsequent follow-up with patients.

5. Developing schedules that ensure all patients are followed up at the scheduled date and time as per clinical guidelines.

Quality:

1. Work with your supervisor to develop and implement relevant healthcare guidelines, standard operational procedures and policies in primary healthcare and recommend improvements and adjustments where necessary.
2. Work with supervisor to develop and maintain telemedicine key product indicators with the aim of ensuring quality standards are achieved in triage calls, patient satisfaction etc.
3. Work closely with service delivery, wellness, nursing and lab departments to implement shared protocols.
4. Conduct quality patient triaging and documentation of client information.
5. Participate in developing CMEs and grand rounds for continuous medical education.

Capacity Building:

1. Identify technology gaps, propose software solutions and identify novel and innovative ways to sophisticate our virtual care platform and the patient journey and experience across platforms.
2. Recommend new service lines, services, and innovative approaches to Telehealth.
3. Identify and propose tools and materials needed for the service delivery team.

1. Degree or Diploma in Clinical Medicine.
2. At least 4 years' experience working in a clinical setting.
3. Basic experience working as a telehealth service provider will be an added advantage.
4. ACLS/BLS certification (desirable).
5. Must have working computer skills, including MS Word and Excel.
6. Certificate of Registration from the respective professional regulatory body.
7. Valid Professional Practice License.
8. Good verbal and written communication skills.
9. Organizational skills to prioritize workload and meet deadlines.

Company Description

CloudPlexo is an advanced AWS partner that helps businesses unlock the power of the cloud through innovative strategies. As a leading cloud-native IT consulting firm, we specialize in cloud migration and optimization, cloud security, data analytics and AI, and DevOps as a service. Our mission is to enable business agility, flexibility, scalability, and data security for companies worldwide. Join us in transforming businesses through digital transformation. Visit our website:

Role Description

This is a full-time hybrid role for an Associate Account Manager based in Nairobi, Kenya. The Account Manager will be responsible for growing new accounts, managing client accounts, developing strong client relationships, understanding client needs, and ensuring client satisfaction. The role involves coordinating with internal teams to deliver projects, conducting regular account reviews, identifying new business opportunities, and ensuring timely resolution of client issues.

Responsibilities:

• Execute sales strategies
• Identify, pitch, and close new business opportunities
• Manage and grow new key customer accounts
• Create and execute account plans to achieve sales targets
• Collaborate with internal teams to deliver solutions and support client success
• Monitor market trends to identify growth opportunities
• Collaborate with solution architects on technical proposal

Qualifications

• Client relationship management, Communication, and Negotiation skills
• Experience in Cloud Services, Cloud Security, and Cloud Migration
• Strong understanding of Data Analytics, AI, and DevOps practices
• Project Management and Organizational skills
• Ability to work independently and in a team
• Experience in the IT consulting industry is beneficial
• Bachelor's degree in Business, Information Technology, or related field

Result of Service

Key outcomes of this consultancy include the consolidation of disaster data, a coordination mechanism for disaster data from the collection to the use with a clear identification of technical assistance needs; support in the rollout of the new Disaster tracking system in the country; and the development of follow up support strategies with government, development, and humanitarian partners.

Work Location

Expected duration

Duties and Responsibilities

Qualifications/special Skills
Languages

Additional Information

No Fee

Apply Now

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.

Creating a world where we all have more time with the people we love.

That's what makes us Roche.

The Opportunity
Roche Africa is seeking a Principal Scientist, Human Genetics (African Genomics Program) to join our team.

Are you ready to accelerate the application of African genomics to advance biological understanding and highlight novel therapeutic and biomarker strategies? The Genentech/Roche African Genomics Program invites applications for a Principal Scientist position focused on African genomics. Join us to leverage our extensive genetic, genomic, proteomic, and clinical data repositories with a focus on unique datasets generated through the Roche African Genomics Program. Drive innovative research strategies that allow us to describe the genetic basis of disease risk and therapeutic response, and to support patient stratification. Collaborate with recognized scientific leaders in industry and academia to make breakthrough healthcare solutions a reality.

Key Challenges

• Spearhead analysis of genetic and genomic data gathered from African and African-descent populations to uncover novel biology, in close collaboration with our academic collaborators and with the human genetics and computational teams within Roche
• Identify and characterize genetic disease risk, progression, and therapeutic responses in African- and African-descent populations
• Utilize large-scale experimental and computational capabilities, including AI/ML, to place genetic findings in their functional context
• Implement research strategies to translate these insights into novel opportunities for therapy, prevention and diagnosis
• Lead efforts in target identification, causal inference, biomarker discovery, and clinical strategies, working closely with our research and clinical development teams to prioritize and advance targets into therapeutic development
• Contribute to a collaborative community involving research biology, clinical development, translational medicine, and computational sciences teams

Who You Are As An Ideal Candidate

• You are a PhD with a strong focus on statistical genetics, genetic epidemiology, or related fields, and strong proficiency in the development and/or application of statistical methods
• Strong computational skills, including large-scale data analysis and causal inference
• 5-10 years of experience using human genetics to understand diseases, in academia and/or industry with a focus on association studies in ancestrally-diverse cohorts
• Recognized leader in your field, equivalent to an assistant professor at a top research university
• Excellent research record with scientific publications in top-tier journals
• Passionate about leveraging emerging African data sets to solve biological questions and deliver health care advances
• Exceptional communication and interpersonal skills to present and explain findings to diverse audiences (excellent written & spoken English are essential).
• Proven ability to deliver compelling external presentations
• Motivated to thrive in a fast-paced, collaborative research environment
• Ability to operate independently, be an active proactive problem solver and demonstrate strong critical thinking and systems awareness
• Ability to travel

Preferred

• Experience forming and/or participating in consortium research efforts
• Experience in industry and/or biotechnology settings and/or public health/policy
• Fluency in French or Portuguese a plus
• Africa-based candidates strongly preferred (location preference: Nairobi, Johannesburg/Cape Town)

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.