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Customer Service Representative
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Job Description
Alpha CX is a leading Business Process Outsourcing (BPO) company specializing in providing exceptional customer support services to businesses across various industries, including e-commerce, fintech, and medical. With a team of highly trained and experienced professionals, Alpha CX is committed to delivering consistently high-quality customer interactions that drive customer satisfaction and loyalty.
The Role
Job Description
English-Speaking Customer Support Representative (Remote)
- Location: Remote
- Compensation: 45K KES–62K KES/month (Based on experience)
- Type: Full-time | Remote | Customer Service
About The Role
We are looking for English-speaking Customer Support Representative
to join our growing international support team. In this role, you will communicate with customers via phone, email, and live chat, ensuring that all inquiries are handled with professionalism, clarity, and empathy. You'll also act as a language English, translating customer communications and documents when needed.
Key Responsibilities
- Provide high-quality customer support in English.
- Handle inquiries, complaints, and service issues with patience and professionalism.
- Translate communication materials and support documents in English.
- Maintain detailed records of all customer interactions.
- Collaborate with internal departments to resolve complex cases and improve service quality.
Why Join Us?
- Work from anywhere
- Competitive salary based on experience
- International and inclusive work environment
- Opportunity to grow with a global team
Pay Range And Compensation Package
- Based on experience (45K KES - 62K KES)
- Equal Opportunity Statement We are committed to diversity and inclusivity in our hiring practices. If this opportunity aligns with your experience and goals, we encourage you to apply.
Ideal Profile
Requirements
- Fluent in English (C1 or above), both spoken and written.
- Previous experience in customer support or after-sales service preferred.
- Strong problem-solving abilities and a customer-focused mindset.
- Self-motivated, reliable, and able to work effectively in a remote setting.
Preferred Qualifications
- Experience working in a remote team environment.
- Excellent verbal and written communication skills.
- Ability to handle multiple tasks efficiently and calmly under pressure.
What's on Offer?
- Opportunity within a company with a solid track record of performance
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