What Microsoft Office Suite Jobs are in Kenya?

Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety, collaboration and well-being are integral to success.
Amentum is seeking a Grounds Laborer to support a unique US Navy program on the island of Diego Garcia. The UH (Unaccompanied Housing) Manager will oversee the administration and operation of unaccompanied housing services, ensuring compliance with government regulations, effective management of resources, and quality customer service.
**Job Responsibilities:**
+ Leading the day-to-day administration of UH operations and appropriated funds.
+ Ensuring proper inventory management practices are implemented and maintained.
+ Completing and maintaining training certifications, including PAY.GOV, EBILLING, Enterprise Military Housing (eMH), CNIC (Commander, Navy Installations Command) UH Related Training, and Housing Learning Center (HLC).
+ Overseeing financial processes, payment systems, and other transactional compliance within PAY.GOV and EBILLING systems.
+ Managing operational requirements within Enterprise Military Housing (eMH) and ensuring accurate processing and reporting of data.
+ Being available on-site during the government's regular working hours and responding within one hour when support is required after hours.
+ Monitoring facilities to ensure standards are met and resolving any issues related to housing operations.
+ Providing leadership, training, and guidance for housing staff.
+ Perform other job-related duties as assigned that are consistent with the nature and level of the position.
**Required Qualifications:**
+ A minimum of two (2) years of experience in the administration of unaccompanied housing operations, appropriated funds, and inventory management.
+ Minimum of one (1) year of formal education at the college or university level.
+ Ability to complete all required training, including:
+ PAY.GOV
+ EBILLING
+ Enterprise Military Housing (eMH)
+ CNIC UH Related Training
+ Housing Learning Center (HLC)
+ Must be available on-site during regular government working hours and able to respond within one hour outside of these hours.
+ Must be in possession of a valid passport and be able to travel internationally.
+ Passport should be valid for a minimum of one (1) year or more at the time of hiring.
+ Ability to obtain country-specific visas per the U.S. Department of State Foreign Clearance Guide.
+ Ability to successfully pass contract medical requirements and maintain requirements for the duration of deployment.
+ Must be able to obtain and maintain facility credentials/authorization.
+ Employees must read, speak, and comprehend English to the extent that they can perform the contract requirements and comply with installation emergency procedures.
**Preferred Qualifications:**
+ Prior experience in an austere OCONUS (Outside the Continental United States) environment with a multi-national workforce is preferred.
+ Valid country driver's license.
+ Excellent organizational, time management, and customer service skills.
**Other Responsibilities:**
**Safety:** Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements, fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.
**Quality:** Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand their Quality Management and Customer Satisfaction responsibilities.
**Procedure Compliance:** Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to the job.
**Working Environment**
This position is located on Diego Garcia, British Indian Ocean Territory (BIOT), a remote overseas location supporting U.S. Government operations. Employees may work in office, industrial, warehouse, port, airfield, and outdoor environments and may be exposed to high temperatures, humidity, inclement weather, noise, dust, and uneven terrain. Work schedules may include evenings, weekends, holidays, and extended hours based on operational requirements.
**Physical Requirements**
Requirements may include prolonged sitting, standing, walking, climbing stairs, lifting up to 25 pounds regularly and 50 pounds occasionally, and working in both indoor and outdoor environments. Must be able to meet all medical, security, and deployment requirements associated with assignment to a remote overseas location.

At Fluor, we are proud to design and build projects and careers. We are committed to fostering a welcoming and collaborative work environment that encourages big-picture thinking, brings out the best in our employees, and helps us develop innovative solutions that contribute to building a better world together. If this sounds like a culture you would like to work in, you're invited to apply for this role.
Fluor is a leading government contractor with a proven track record of delivering high‑value technical solutions around the world to U.S. government agencies such as the DOE, NNSA, the Department of Defense and the Intelligence Community.
**Job Description**
Coordinates and supports the Department of Public Works function as assigned. Coordinates and schedules activities of departments within the public works family to ensure services are provided on a timely basis. Reports the operation status of the assigned organization to public works management and/or site management. Provides technical and public works assistance and support to projects. Interprets code, standards, and specifications to ensure compliance with these statues during delivery of services. Performs inspections and audits of public works activities to determine conformance with specified requirements. Provides instruction and training for special processes and procedures. Communicates with company and project management as well as designers and client representatives in the establishment and implementation of public works programs. Trains, schedules, and supervises subordinate public works employees. Other duties as assigned.
**Basic Job Requirements**
High school diploma / GED equivalent, or an equivalent combination of education and experience, and five (5) years to eight (8) years related experience.
**Other Job Requirements**
Requires the job knowledge, skill level and physical ability necessary to perform assigned job functions. To ensure compliance with safety, health and security requirements in the contract, employee will possess the ability to read, write, speak and understand the English language at the intermediate level as necessary to perform assigned job functions.
**Preferred Qualifications**
We are an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by governing law.
Benefits Statement: Fluor is proud to offer a comprehensive benefits package designed to promote employee health, wellness, and financial security. Our offerings include medical, dental and vision plans, EAP, disability coverage, life insurance, AD&D, voluntary benefit plans, 401(k) with a company match, paid time off (personal, bereavement, sick, holidays) for salaried employees, paid sick leave per state requirement for craft employees, parental leave, and training and development courses.
Market Rate Statement: The market rate for the role is typically at the mid-point of the salary range; however, variations in final salary are determined by additional factors such as the candidate's qualifications, relevant years of experience, geographic location, internal pay equity, and prevailing market conditions for the specific role.
Notice to Candidates: Background checks are carried out as part of any conditional offer made, including (but not limited to & role dependent) education, professional registration, employment, references, passport verifications and Global Watchlist screening.
To be Considered Candidates: Must be authorized to work in the country where the position is located.
Salary Range: $34,300.00 - $53,900.00

Amentum, a global leader in advanced engineering, technical, and professional services serving the U.S. government, allies, and critical infrastructure sectors, is seeking an MSC Riding Gang Administrative Specialist to support a unique US Navy program based on the island of Diego Garcia.
**Job Responsibilities**
+ Serve as the primary administrative and coordination point for MSC Riding Gang personnel supporting maintenance and repair activities aboard MSC vessels.
+ Coordinate onboarding, travel, documentation, and crew‑list requirements for Riding Gang workers in accordance with U.S. Coast Guard and MSC regulations.
+ Prepare, process, and maintain personnel records, safety certifications, background checks, and training documentation.
+ Track work assignments, labor hours, and project progress for Riding Gang teams while vessels are underway or in port.
+ Maintain accurate logs, reports, and administrative documentation related to Riding Gang operations, compliance, and mission support.
+ Support scheduling of maintenance activities, ensuring alignment between Riding Gang supervisors, ship leadership, and Amentum management.
+ Assist with procurement requests, material tracking, and logistical coordination for Riding Gang tools, equipment, and supplies.
+ Ensure all administrative actions comply with MSC, Navy, Coast Guard, and Amentum standards.
+ Provide regular updates to leadership regarding personnel status, operational impacts, and administrative requirements.
**Minimum Requirements**
+ 1-3 years of experience in administrative support, maritime operations, maintenance coordination, or related fields.
+ High school diploma or equivalent; additional training in administration, logistics, or maritime operations preferred.
+ Must possess a valid passport and be able to travel internationally.
+ Passport must be valid for at least one year beyond hire date.
+ Ability to meet and maintain contract medical requirements for the duration of assignment.
+ Ability to obtain and maintain facility credentials/authorization.
**Preferred Qualifications**
+ Previous experience supporting MSC, maritime operations, shipboard maintenance, or Riding Gang programs.
+ Familiarity with U.S. Coast Guard crew‑list requirements, safety training standards, or maritime compliance.
+ Strong organizational, communication, and documentation skills.
+ Experience working in fast‑paced, mobile, or shipboard environments.
+ Valid driver's license.
+ Ability to obtain country‑specific visas per the U.S. Department of State Foreign Clearance Guide.
**Other Responsibilities.**
+ **Safety -** Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.
+ **Quality -** Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.
+ **Procedure Compliance -** Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job

Amentum, a global leader in advanced engineering, technical, and professional services serving the US government, allies, and critical infrastructure sectors, is seeking a **Reindeer Station Manager** to support a unique US Navy program based on the island of Diego Garcia.
**Job Responsibilities**
The **Reindeer Station Manager** is responsible for overseeing the day-to-day operations of the Reindeer Station, a restaurant and bar serving the Diego Garcia community. Responsibilities include, but are not limited to:
+ Managing food and beverage operations to ensure high-quality service standards and customer satisfaction.
+ Leading and supervising a diverse, multi-national team, including scheduling, training, and performance management.
+ Monitoring food preparation standards to ensure compliance with safety, sanitation, and health regulations.
+ Managing inventory of food, beverages, and supplies, including order placement, receiving, and quality control.
+ Ensuring the maintenance and cleanliness of all areas, equipment, and facilities of the Reindeer Station.
+ Managing financial operations, including budgets, sales tracking, and cost control to achieve revenue targets.
+ Developing promotions, events, and marketing strategies to attract customer participation and enhance sales.
+ Handling customer inquiries, complaints, and feedback professionally to maintain a positive customer experience.
+ Preparing regular reports summarizing operations, customer feedback, and performance metrics.
+ Ensuring compliance with safety and operational procedures as set forth by Amentum policies and relevant regulations.
**Minimum Requirements**
+ 1-3 years of experience in restaurant or bar management, hospitality leadership, or a related field.
+ High school diploma or equivalent.
+ Demonstrated ability to lead and manage a multi-national workforce in a dynamic and fast-paced environment.
+ Excellent organizational, time management, and customer service skills.
+ Knowledge of food safety guidelines, health codes, and proper sanitation practices.
+ Ability to successfully pass contract medical requirements and maintain compliance for the duration of deployment.
+ Must be able to obtain and maintain facility credentials/authorization.
+ Valid country driver's license and passport.
+ Country visa (as required in line with the U.S. Department of State Foreign Clearance Guide).
+ Must be able to travel internationally. Passport must be valid for at least one additional year at the time of hiring.
**Preferred Qualifications**
+ Previous work experience in an austere OCONUS (Outside the Continental United States) environment.
+ Proven ability to create and implement marketing initiatives to increase customer engagement and revenue.
+ Strong leadership capabilities to develop and grow a diverse team.
+ Background in managing inventory, procurement, and ensuring cost controls.
+ Experience in event planning within a restaurant or bar environment.
**Other Responsibilities**
**Safety**
Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.
**Quality**
Quality is the foundation for the management of our business and the keystone of our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.
**Procedure Compliance**
Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to this job.

Amentum, a global leader in advanced engineering, technical, and professional services serving the US government, allies, and critical infrastructure sectors, is seeking a **Food Court Manager** to support a unique US Navy program based on the island of Diego Garcia.
**Job Responsibilities**
The **Food Court Manager** is responsible for overseeing food court operations, ensuring compliance with Navy food service standards, maintaining sanitation and safety protocols, and providing high-quality meal services. This role requires leadership, organizational skills, and expertise in food service management to deliver exceptional operation standards. Key responsibilities include, but are not limited to:
+ Managing daily operations of the food court to ensure smooth and efficient food service delivery.
+ Supervising food service staff, scheduling shifts, monitoring performance, and providing ongoing training to meet Navy food service standards.
+ Maintaining compliance with Navy accounting systems and protocols, including accurate reporting and financial documentation.
+ Ensuring all food preparation is executed to the highest standards, adhering to Navy guidelines and customer requirements.
+ Monitoring sanitation and safety standards, including compliance with formal sanitation training protocols.
+ Providing leadership and oversight to maintain a clean, organized, and aesthetically pleasing food court environment.
+ Managing inventory control, overseeing the procurement of food, supplies, and materials to maintain adequate stock levels.
+ Collaborating with stakeholders to develop menus that are nutritious, cost-effective, and appealing.
+ Reviewing feedback from customers and staff to optimize service delivery and resolve any operational issues proactively.
+ Preparing and overseeing operational reports, including accounting records, sales data, and performance metrics for leadership review.
**Minimum Requirements**
+ A minimum of **five (5) years of experience** in Navy food service management.
+ Demonstrated knowledge of Navy accounting systems and food service compliance.
+ At least **one (1) year of formal education** in food service preparation.
+ Formal training in sanitation practices and relevant safety protocols.
+ Exceptional organizational and leadership skills to manage both daily operations and long-term strategic initiatives.
+ Excellent communication skills, with the ability to act as a liaison between staff, customers, and stakeholders.
+ Ability to successfully pass contract medical requirements and maintain compliance for the duration of deployment.
+ Must be able to obtain and maintain facility credentials/authorization.
**Preferred Qualifications**
+ Prior experience in an austere OCONUS (Outside the Continental United States) environment with a multi-national workforce.
+ Valid country driver's license.
+ Country visa (as required in line with the U.S. Department of State Foreign Clearance Guide).
+ Advanced knowledge of Navy-specific food service policies, inventory management systems, and health standards.
+ Experience delivering food service training and providing mentorship to diverse teams.
+ Familiarity with military or government dining facility operations and processes.
**Other Responsibilities**
**Safety**
Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.
**Quality**
Quality is the foundation for the management of our business and the keystone of our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.
**Procedure Compliance**
Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to this job.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
Join Us as a Senior Clinical Trial Coordinator - Make an Impact at the Forefront of Innovation
We have successfully supported the top 50 pharmaceutical companies and more than 750 biotechs, spanning 2,700 clinical trials across 100+ countries in the last 5 years.
As part of our global team, you'll have the opportunity to provide administrative and technical support to the Project Team. As a Senior Clinical Trial Coordinator, you'll coordinate and facilitate project activities and may serve as a study lead, acting as a cross-functional liaison for the project team. You will act as a buddy during the onboarding phase and provide training to new staff as needed. Additionally, you will support departmental and cross-functional initiatives for process improvements and enhancements.
What You'll Do:
- According to the specific role (Central or Local), coordinates, oversees and completes functions on assigned trials activities detailed on the task matrix.
- Performs department, Internal, Country and Investigator file reviews as assigned and documents findings in appropriate system.
- Ensures allocated tasks are performed on time, within budget and to a high quality standard. Proactively communicates any risks to project leads and line manager as appropriate.
- Supports the maintenance of study specific documentation and global support with specific systems, tools and trackers including but not limited to: study team lists, tracking of project specific training requirements, system access management for organization/vendor/clients, and tracking of project level activity plans in appropriate system. Ensures (e)TMF is up to date by following file review schedules and documents findings in appropriate system.
- Provides system support (i.e. GoBalto & eTMF).
- Supports RBM activities.
- Performs administrative tasks on assigned trials including but not limited to: timely processing of documents sent to Client (e)TMF as assigned, performing (e)TMF reviews, performing mass mailings and communications as needed, providing documents and reports to internal team members.
- Supports scheduling and organization of client and/or internal meetings with completion of related meeting minutes.
- Reviews and tracks local regulatory documents.
- Transmits documents to client and centralized IRB/IEC.
- Analyzes and reconciles study metrics and findings reports. Assists with clarification and resolution of findings related to site documentation.
- Maintains vendor trackers.
- Assists with coordination, compilation and distribution of Investigator Site File (ISF) and Pharmacy binder materials and non-clinical study supplies to sites.
- Assists with study-specific translation materials and translation QC upon request.
- May attend Kick off meeting and take notes when required.
Education and Experience Requirements:
- High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification.
- Bachelor's degree preferred.
- Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 4 years).
In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.
Knowledge, Skills and Abilities:
- Ability to work in a team or independently as required
- Strong organizational skills and attention to detail, with proven ability to handle multiple tasks efficiently and effectively
- Proven ability to effectively analyze project-specific data/systems to ensure accuracy and efficiency
- Strong customer focus
- Demonstrated flexibility and adaptability to reprioritize workload and provide efficient support to meet changing project timelines
- Demonstrated ability to attain and maintain a good working knowledge of applicable Country Regulations, ICH Good Clinical Practices, and organization/Client SOPs and WPDs for all non-clinical/clinical aspects of project implementation, execution and closeout
- Excellent English language and grammar skills and proficient local language skills as needed
- Good presentation skills
- Excellent computer skills, proficient in MS Office (Word, Excel, and PowerPoint) and ability to obtain knowledge and master all clinical trial database systems
- Ability to successfully complete PPD clinical training program
- Self-motivated, positive attitude with effective strong interpersonal skills
Working Conditions and Environment:
- Work is performed in an office/ laboratory/clinical/ and/or home office environment with exposure to electrical office equipment.
- Occasional drives to site locations. Potential Occasional travel required
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**The Team**
We are seeking a Senior Supplier Performance Lead to join American Tower's Supply Chain Management organization's Sourcing and Vendor Management team. The team drives excellence in supplier relationships through performance monitoring, contract compliance, risk management, and continuous improvement initiatives. Day to day you will ensure suppliers meet contractual obligations, adhere to health and safety standards, and deliver consistent value. As a Senior Supplier Performance Lead, you will lead efforts to monitor supplier performance, manage compliance, mitigate risk, and champion improvement initiatives across the supplier base.
**What You Need to Succeed**
+ Bachelor's degree required, with a concentration in Business, Supply Chain, or a related field preferred.
+ A minimum of 8 years of supplier management, sourcing, or procurement experience required.
+ Strong understanding of contracts, compliance, and risk management required.
+ Supplier scorecard, performance metrics, and corrective action planning experience required.
+ Familiarity with health and safety standards and financial risk analysis required.
+ Knowledge of TPRM frameworks and tools required.
+ Excellent communication, negotiation, and analytical skills required.
+ Proficiency in supplier management platforms (e.g., SAP Ariba, Coupa) preferred.
+ Certification in Six Sigma, Lean, or similar continuous improvement methodologies preferred.
+ Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
+ Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
+ Strong organizational skills; ability to accomplish multiple tasks within agreed-upon timeframes through effective prioritization of duties and functions in a fast-paced environment.
**What You Can Offer Us**
+ Develop and maintain supplier scorecards and key performance indicators aligned with business objectives.
+ Conduct regular performance reviews with strategic suppliers.
+ Identify performance gaps and lead corrective action plans.
+ Champion continuous improvement initiatives across the supplier base.
+ Monitor and communicate supplier adherence to contractual terms and service level agreements.
+ Collaborate with Legal and Procurement teams to resolve compliance issues.
+ Maintain documentation and audit trails for supplier performance and compliance.
+ Participate in supplier contract negotiations to ensure terms have a plan of action for monitoring and enforcing.
+ Monitor supplier adherence to health and safety regulations and company standards.
+ Partner with Environmental Health and Safety teams to conduct supplier audits and risk assessments.
+ Drive remediation plans for non-compliance and safety violations.
+ Assess the financial stability and risk exposure of key suppliers.
+ Work with Finance and Risk teams to monitor credit ratings, payment terms, and financial health indicators.
+ Escalate and mitigate risks that could impact supply continuity or business operations.
+ Collaborate with Third-Party Risk Management ("TPRM") teams to evaluate and onboard key suppliers in line with risk frameworks to ensure suppliers meet cybersecurity, data privacy, and regulatory requirements.
+ Support periodic risk reviews and reporting for critical vendors.
+ Provide regular updates to internal stakeholders on suppliers' performances and risk statuses.
+ Prepare executive-level reports and dashboards.
+ Facilitate cross-functional collaboration to resolve supplier-related issues.
+ Other duties as assigned.
American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries.
We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow's needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us!
For more information about how American Tower is building a more connected world, visit americantower.com
American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.
American Tower is committed to fair and equitable compensation practices. Placement within the salary range is based on a variety of factors, including relevant experience, skills, certifications, job level, and location. For U.S.-based candidates only, please see the base salary range for this position listed below. This position is also eligible for annual bonus, and annual equity award and participation in the Employee Stock Purchase Plan (ESPP). For candidates outside of the U.S., salary and benefits are based upon local market practice.
American Tower also offers a comprehensive benefits package, which includes healthcare coverage, a 401(k) savings plan, paid time off, company holidays, sick leave, parental leave, and access to an Employee Assistance Program focused on mental and financial wellness, please click here ( to learn more.
**Requisition ID** : 2813

**Bilingual Provider Network Manager (French & English) - Senegal**
**About the Role**
**Location: Senegal (Mandatory)**
We are seeking a **French and English Bilingual Provider Network Manager** to join our Africa Network Management team. This role is specifically designed for professionals who are fluent in both **French and English** , enabling effective engagement with healthcare providers, internal stakeholders, and business partners across diverse African markets.
Based in **Senegal** , you will play a critical role in strengthening and expanding provider relationships across Francophone and Anglophone regions. Working closely with regional and global stakeholders, you will help deliver exceptional provider experiences, support network growth, improve operational performance, and ensure access to high-quality healthcare services for our customers.
As a trusted partner to healthcare providers, you will manage the provider lifecycle from onboarding and education through relationship management, performance monitoring, operational support, reconciliation activities, issue resolution, and continuous engagement. Your ability to communicate seamlessly in both French and English will be essential to driving collaboration, resolving complex issues, and supporting strategic network objectives across Africa.
**Key Responsibilities**
Provider Relationship Management
+ Develop, manage, and strengthen relationships with healthcare providers, including hospitals, clinics, pharmacies, laboratories, and physician groups across assigned African markets.
+ Serve as the primary relationship owner for a portfolio of providers, ensuring high levels of engagement, satisfaction, and partnership.
+ Conduct regular provider meetings, business reviews, and site visits to maintain strong working relationships and identify improvement opportunities.
Provider Onboarding & Education
+ Lead provider onboarding activities and ensure providers are fully informed on operational processes, billing requirements, digital tools, policies, and service standards.
+ Deliver provider training and education in both **French and English** as required.
Operational Support & Issue Resolution
+ Manage provider inquiries, complaints, escalations, payment concerns, and service-related issues through effective cross-functional collaboration.
+ Resolve provider challenges in a timely and professional manner while maintaining positive provider relationships.
+ Support providers in understanding reconciliation outcomes and resolving billing and payment-related queries.
Performance Management & Network Development
+ Monitor provider performance, service delivery, operational KPIs, and reimbursement trends to identify risks and opportunities.
+ Analyze provider data and market trends to support network optimization, affordability initiatives, and access-to-care objectives.
+ Partner with the Africa Network Management team to identify network expansion opportunities and address service gaps.
Strategic & Market Intelligence
+ Maintain a strong understanding of healthcare market dynamics, provider landscapes, and regulatory developments across Africa.
+ Provide regular market intelligence and recommendations that support network strategy and business objectives.
+ Share insights and best practices with regional and global stakeholders to drive continuous improvement.
Reporting & Stakeholder Management
+ Prepare business reports, presentations, provider performance updates, and network management reports.
+ Represent Africa Network Management during provider engagements, regional initiatives, and strategic discussions.
+ Collaborate effectively with stakeholders across multiple countries, functions, cultures, and time zones.
**Required Qualifications**
Location Requirement: **Must be currently based in Senegal or have authorization to work in Senegal.**
Language Requirement (Essential): **Full professional fluency in both French and English is mandatory.**
The successful candidate must be able to:
+ Conduct provider meetings and negotiations in both French and English.
+ Prepare professional reports, presentations, and communications in both languages.
+ Engage confidently with providers and stakeholders across Francophone and Anglophone Africa.
+ Navigate multicultural environments where bilingual communication is critical to success.
**_Applications from candidates who do not possess professional fluency in both French and English will not be considered._**
**Experience**
+ Minimum of **3 years' experience** in Provider Relations, Provider Network Management, Network Operations, Healthcare Operations, Account Management, or a similar provider-facing role.
+ Experience working with healthcare providers and managing external stakeholder relationships.
+ Exposure to regional or multi-country healthcare environments is highly desirable.
**Skills & Competencies**
+ Strong relationship management skills with the ability to build and maintain effective partnerships with healthcare providers and internal stakeholders.
+ Excellent communication, presentation, and negotiation skills in both **French and English** .
+ Strong analytical and problem-solving abilities, with experience interpreting data and identifying improvement opportunities.
+ Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
+ Proficient in Microsoft Office applications, particularly Excel; experience with CRM or provider management systems is advantageous.
+ Self-motivated, accountable, and results-driven, with the ability to work effectively both independently and within multicultural, cross-functional teams.
**Additional Requirements**
+ Willingness and ability to travel up to **20%** of working time across Africa.
+ Ability to work effectively across multiple countries, cultures, and time zones.
+ Passion for delivering exceptional service and strengthening provider partnerships.
+ Commitment to improving healthcare access, provider experience, and network performance across Africa.
**Why This Role Matters**
This is an exciting opportunity for a **French-English bilingual professional based in Senegal** to play a key role in shaping provider relationships across Africa. Your language capabilities, relationship management expertise, and healthcare network experience will directly contribute to expanding access to quality care, enhancing provider engagement, and supporting the growth of a world-class healthcare network across **both Francophone and Anglophone** markets.
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._