10 Senior E Commerce Operations Manager jobs in Placements24

• Oversee all aspects of e-commerce operations, including order processing, inventory management, fulfillment, and shipping.
• Develop and implement strategies to optimize warehouse and logistics operations, potentially managing third-party logistics (3PL) providers.
• Ensure accurate and timely inventory levels across all sales channels.
• Manage relationships with shipping carriers and negotiate favorable rates.
• Implement and monitor key performance indicators (KPIs) for operational efficiency, cost-effectiveness, and customer satisfaction.
• Drive continuous improvement initiatives to enhance operational processes and reduce costs.
• Oversee customer service operations, ensuring prompt and effective resolution of customer inquiries and issues.
• Collaborate with the marketing and merchandising teams to ensure smooth product launches and promotional campaigns.
• Manage operational budgets and forecast resource needs.
• Stay abreast of e-commerce trends, best practices, and emerging technologies in logistics and operations.

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field. An MBA or relevant certifications are a plus.
• Minimum of 7 years of experience in e-commerce operations and logistics management, with a proven track record in optimizing online retail operations.
• Strong understanding of inventory management, warehouse operations, order fulfillment, and shipping processes.
• Experience managing 3PL relationships and performance is highly desirable.
• Proven ability to analyze data, identify trends, and implement data-driven improvements.
• Excellent leadership, project management, and problem-solving skills.
• Strong negotiation and vendor management capabilities.
• Proficiency in e-commerce platforms, WMS (Warehouse Management Systems), and ERP systems.
• Exceptional communication and interpersonal skills, with the ability to manage remote teams and stakeholders effectively.
• Ability to work independently, demonstrating initiative and strategic thinking in a fully remote environment.

• Highly competitive salary and performance-based bonus structure.
• Fully remote work arrangement offering unparalleled flexibility and work-life balance.
• Opportunity to significantly impact the growth and success of a leading e-commerce brand.
• Professional development opportunities and exposure to cutting-edge operational strategies.
• Collaborate with a dynamic and passionate remote team.

• Develop and implement comprehensive e-commerce operational strategies to maximize online sales performance and profitability.
• Oversee the entire e-commerce order fulfillment process, from order placement to final delivery, ensuring efficiency and accuracy.
• Manage and optimize inventory levels across various online platforms, working closely with supply chain partners.
• Implement and refine customer service protocols to ensure a superior post-purchase experience.
• Analyze sales data, website traffic, and customer behavior to identify trends and opportunities for improvement.
• Collaborate with marketing teams to align operational capabilities with promotional campaigns and product launches.
• Stay abreast of emerging e-commerce technologies and best practices, recommending and integrating new solutions as appropriate.
• Manage relationships with third-party logistics providers and other key operational vendors.
• Ensure compliance with all relevant regulations and industry standards.
• Drive continuous improvement initiatives across all aspects of e-commerce operations.

• Bachelor's degree in Business Administration, Marketing, Operations Management, or a related field.
• Minimum of 5-7 years of progressive experience in e-commerce operations management.
• Proven ability to develop and execute successful e-commerce strategies that drive revenue growth.
• Strong understanding of online merchandising, inventory management, order fulfillment, and customer service.
• Proficiency in e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and associated analytics tools.
• Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.
• Exceptional communication, interpersonal, and leadership skills.
• Ability to thrive in a fast-paced, remote work environment and manage multiple priorities effectively.
• Demonstrated experience in managing vendor relationships and negotiating contracts.
• Familiarity with digital marketing concepts and their impact on operations.

• Competitive annual salary of KSh .
• Comprehensive remote work setup support.
• Opportunities for professional development and continuous learning.
• Access to cutting-edge e-commerce tools and technologies.
• A collaborative and supportive virtual team culture.
• The flexibility and autonomy of a fully remote position.
• Contribution to the strategic direction of a growing online retail presence.

• Develop and execute comprehensive e-commerce strategies to drive online revenue growth and market share.
• Oversee all aspects of the e-commerce platform, including website management, product catalog, order fulfillment, and customer service.
• Analyze sales data, website traffic, and customer behavior to identify trends, opportunities, and areas for improvement.
• Manage and optimize digital marketing campaigns, including SEO, SEM, social media advertising, and email marketing, to increase customer acquisition and retention.
• Collaborate with cross-functional teams, including marketing, IT, logistics, and customer support, to ensure a cohesive and exceptional customer experience.
• Implement and manage third-party integrations, such as payment gateways and shipping providers.
• Monitor key performance indicators (KPIs) and provide regular reports on e-commerce performance to senior management.
• Stay abreast of emerging e-commerce trends, technologies, and competitor activities to maintain a competitive edge.
• Manage the e-commerce budget and ensure efficient resource allocation.
• Lead and mentor a remote team of e-commerce specialists.

• Bachelor's degree in Marketing, Business Administration, Information Technology, or a related field. A Master's degree is a plus.
• Minimum of 7 years of progressive experience in e-commerce management, with a strong emphasis on online retail operations.
• Demonstrated success in developing and implementing effective e-commerce strategies that have led to significant revenue growth.
• In-depth knowledge of e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and related technologies.
• Proficiency in web analytics tools (e.g., Google Analytics) and CRM software.
• Experience with digital marketing channels, including SEO, SEM, social media, and email marketing.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong leadership and team management abilities, with experience managing remote teams.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively across departments.
• Proven ability to manage budgets and optimize operational efficiency.
• Familiarity with the Kenyan retail market is advantageous.

• Competitive annual salary commensurate with experience.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Opportunities for professional development and continuous learning.
• Access to cutting-edge e-commerce tools and technologies.
• A supportive and collaborative remote work environment with a focus on work-life balance.
• The opportunity to make a significant impact on a growing online business.

• Design, implement, and refine end-to-end e-commerce operational strategies, encompassing inventory control, order processing, and last-mile delivery optimization.
• Direct and manage the entire e-commerce supply chain, ensuring seamless coordination between the online storefront, warehousing facilities, and shipping partners.
• Leverage data analytics to meticulously monitor sales trends, customer feedback, and operational performance metrics, identifying key areas for enhancement and driving data-informed decisions.
• Cultivate and manage robust relationships with third-party logistics (3PL) providers, negotiating optimal terms and ensuring strict adherence to established service level agreements (SLAs).
• Lead, mentor, and empower a dedicated remote team of operations professionals, fostering a culture of high performance, continuous improvement, and shared accountability.
• Establish and enforce rigorous operational policies and procedures to guarantee efficiency, cost-effectiveness, and uncompromising customer satisfaction.
• Collaborate effectively with cross-functional departments including Marketing, Sales, and IT to align operational initiatives with overarching business objectives.
• Oversee and manage operational budgets, meticulously tracking expenditures and proactively seeking out opportunities for cost reduction without impacting service quality.
• Maintain a comprehensive awareness of emerging e-commerce trends, technological advancements, and industry best practices to sustain a competitive advantage.

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a closely related discipline. A Master’s degree is highly desirable.
• A minimum of 7 years of progressive experience in e-commerce operations management, with a substantial focus on logistics, warehousing, and fulfillment.
• Demonstrated history of successfully developing and implementing operational strategies that have yielded measurable improvements in e-commerce KPIs.
• Proficiency with leading e-commerce platforms (e.g., Shopify Plus, BigCommerce) and Enterprise Resource Planning (ERP)/Warehouse Management Systems (WMS).
• Advanced analytical capabilities with the proven ability to interpret complex datasets and translate them into strategic action plans.
• Exceptional leadership, verbal and written communication, and interpersonal skills, with a proven aptitude for managing remote teams.
• Substantial experience in third-party vendor management, negotiation, and performance oversight.
• Familiarity with digital marketing principles and customer acquisition strategies is considered an asset.
• Must possess a high-speed, reliable internet connection and a suitable, distraction-free home office environment.
• Must hold the legal right to work in Kenya.

• Develop and implement comprehensive strategies to enhance overall e-commerce operational performance, including inventory management, order fulfillment, and last-mile delivery.
• Oversee and manage all aspects of the e-commerce supply chain, ensuring seamless integration between online platforms, warehousing, and shipping partners.
• Analyze sales data, customer feedback, and operational metrics to identify areas for improvement and implement data-driven solutions.
• Manage relationships with third-party logistics providers, negotiating favorable terms and ensuring adherence to service level agreements.
• Lead and mentor a remote team of operations specialists, fostering a culture of collaboration, accountability, and continuous improvement.
• Implement and refine policies and procedures to ensure efficient and cost-effective operations, while maintaining high standards of customer satisfaction.
• Collaborate closely with marketing, sales, and IT departments to ensure alignment of operational strategies with business objectives.
• Manage operational budgets, track expenses, and identify cost-saving opportunities without compromising service quality.
• Stay abreast of industry trends, emerging technologies, and best practices in e-commerce operations to maintain a competitive edge.

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field. A Master's degree is a plus.
• Minimum of 7 years of progressive experience in e-commerce operations management, with a significant focus on logistics and fulfillment.
• Demonstrated success in developing and executing strategies that have driven significant improvements in e-commerce operational KPIs.
• Proficiency in e-commerce platforms (e.g., Shopify, Magento) and ERP/WMS systems.
• Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.
• Excellent leadership, communication, and interpersonal skills, with the ability to manage a remote team effectively.
• Proven experience in vendor management and negotiation.
• Familiarity with digital marketing and customer acquisition strategies is advantageous.
• Must possess a stable internet connection and a dedicated home office setup conducive to remote work.
• Residency and legal right to work in Kenya.

• Develop and implement comprehensive e-commerce operational strategies to drive sales growth and enhance customer experience.
• Oversee all aspects of online order fulfillment, including inventory management, warehousing, and shipping logistics.
• Manage relationships with third-party logistics providers and vendors, ensuring service level agreements are met.
• Monitor website performance, analytics, and key performance indicators (KPIs) to identify areas for improvement.
• Implement and manage robust quality assurance processes to ensure product accuracy and customer satisfaction.
• Collaborate with marketing and sales teams to align operational capabilities with promotional campaigns and product launches.
• Troubleshoot and resolve operational issues promptly and efficiently.
• Stay abreast of industry trends and emerging technologies in e-commerce operations.
• Manage and mentor junior operations staff as the team grows.

• Bachelor's degree in Business Administration, Operations Management, Supply Chain, or a related field. A Master's degree is a plus.
• Minimum of 7 years of progressive experience in e-commerce operations management.
• Proven track record of successfully managing complex e-commerce operations and driving significant improvements.
• In-depth knowledge of e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and ERP systems.
• Strong understanding of supply chain management, inventory control, and fulfillment best practices.
• Excellent analytical skills with the ability to interpret data and make data-driven decisions.
• Exceptional leadership, communication, and interpersonal skills.
• Proficiency in project management methodologies.
• Experience working in a remote or distributed team environment.

• Competitive salary package.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Opportunities for professional development and continued learning.
• 401(k) plan with company match.
• Flexible work hours to promote work-life balance.
• Access to cutting-edge technology and tools.
• A supportive and collaborative remote work culture.

Our client is seeking an experienced and strategic Senior E-commerce Operations Manager to lead their fully remote operations team. This critical role will oversee the end-to-end e-commerce operations, ensuring efficiency, scalability, and a seamless customer experience. You will be responsible for optimizing logistics, inventory management, order fulfillment, and customer service processes. As a remote-first organization, we offer the flexibility to work from anywhere, fostering a culture of autonomy and high performance. If you have a proven track record in managing complex e-commerce operations and are passionate about driving operational excellence, this opportunity based in Bungoma, Bungoma, KE is an ideal fit.

• Oversee and optimize all aspects of e-commerce operations, including website performance, order processing, inventory management, warehousing, and shipping logistics.
• Develop and implement standard operating procedures (SOPs) to improve efficiency and reduce costs across the supply chain.
• Manage relationships with third-party logistics (3PL) providers, carriers, and other vendors to ensure timely and cost-effective delivery.
• Monitor key operational metrics (e.g., order accuracy, on-time delivery rates, inventory turnover, fulfillment costs) and identify areas for improvement.
• Lead and mentor the operations team, fostering a culture of continuous improvement and customer focus.
• Implement and manage inventory management systems to ensure accurate stock levels and prevent stockouts or overstocking.
• Develop strategies to enhance the customer experience throughout the order fulfillment and post-purchase process.
• Collaborate with the marketing, sales, and product development teams to ensure operational alignment with business goals.
• Identify and implement technological solutions to automate and streamline operational processes.
• Ensure compliance with all relevant regulations and industry best practices.

• Minimum of 6 years of experience in e-commerce operations management, with a significant portion in a senior leadership role.
• Proven track record of successfully managing large-scale e-commerce operations and optimizing logistics, fulfillment, and supply chain processes.
• In-depth knowledge of inventory management systems, WMS, and OMS.
• Strong understanding of e-commerce platforms and technologies.
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
• Demonstrated leadership and team management experience.
• Exceptional communication and negotiation skills.
• Experience working in a fully remote environment is highly desirable.
• Bachelor's degree in Supply Chain Management, Operations Management, Business Administration, or a related field. Master's degree is a plus.
• Proficiency in project management methodologies.

• Competitive executive-level salary and performance-based incentives.
• Fully remote work arrangement with significant autonomy.
• Opportunity to shape the operational future of a growing e-commerce business.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and professional development opportunities.
• Be part of a dynamic, innovative, and supportive remote team culture.

Our client, a fast-paced and expanding e-commerce business, is seeking a highly organized and experienced Senior E-commerce Operations Manager to oversee all aspects of their online sales operations. This critical role is based in a fully remote capacity, offering the flexibility to manage complex logistics and strategic planning from anywhere. You will be responsible for ensuring the smooth and efficient running of the entire e-commerce fulfillment process, from inventory management and order processing to shipping and customer service. The ideal candidate possesses strong leadership skills, a deep understanding of supply chain management, and a proven ability to optimize operational workflows for maximum efficiency and customer satisfaction. This is a fantastic opportunity to lead and shape operational excellence in a thriving online retail environment.

• Oversee daily e-commerce operations, including order fulfillment, inventory management, and warehouse coordination.
• Develop and implement strategies to optimize inventory levels, minimize stockouts, and reduce carrying costs.
• Manage relationships with third-party logistics (3PL) providers and shipping carriers to ensure timely and cost-effective delivery.
• Implement and refine operational workflows and processes to improve efficiency, reduce errors, and enhance customer experience.
• Monitor key operational performance indicators (KPIs) such as order accuracy, on-time shipping rates, and fulfillment costs.
• Lead and mentor the e-commerce operations team, fostering a culture of performance and continuous improvement.
• Manage the e-commerce platform’s backend, including product catalog management, pricing updates, and order processing logic.
• Ensure compliance with all relevant regulations and company policies related to e-commerce operations and logistics.
• Collaborate with marketing, sales, and customer service teams to align operational capabilities with business objectives.
• Identify and implement technology solutions to enhance operational efficiency and scalability.

• Bachelor's degree in Supply Chain Management, Operations Management, Business Administration, or a related field.
• Minimum of 7 years of experience in e-commerce operations, logistics, or supply chain management, with at least 3 years in a management role.
• Proven experience in managing inventory, order fulfillment, and shipping operations for an e-commerce business.
• Strong understanding of supply chain principles, logistics, and warehouse management systems (WMS).
• Demonstrated ability to optimize operational processes and improve efficiency.
• Experience with e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and order management systems (OMS).
• Excellent leadership, communication, and problem-solving skills.
• Ability to thrive in a fully remote work environment, demonstrating self-discipline and effective time management.
• Experience in vendor management and negotiation with 3PLs and shipping partners.
• Proficiency in data analysis and reporting.

Our client offers a highly competitive salary, comprehensive health, dental, and vision insurance, and a performance-based bonus structure. As a fully remote role, you will enjoy the ultimate flexibility in your work location. We provide significant opportunities for professional development and career advancement within a rapidly growing company. Our client is committed to fostering a collaborative and results-driven culture, supporting team members with the resources and autonomy needed to excel. Take on a leadership role where you can drive significant operational impact from anywhere.

• Develop and execute strategies for optimizing e-commerce order fulfillment, inventory management, and logistics.
• Oversee the performance of third-party logistics (3PL) providers and warehouse operations.
• Implement and manage inventory control systems to ensure accuracy and minimize stockouts or overstock.
• Analyze operational data to identify bottlenecks, inefficiencies, and areas for cost reduction.
• Drive continuous improvement initiatives using methodologies like Lean or Six Sigma.
• Ensure compliance with all relevant regulations and safety standards in warehouse operations.
• Manage relationships with shipping carriers and negotiate favorable rates.
• Develop and implement scalable operational processes to support business growth.
• Lead and mentor a remote team of operations specialists and coordinators.
• Oversee the implementation and utilization of Warehouse Management Systems (WMS) and other operational software.

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field. MBA or Master's preferred.
• Minimum of 8 years of progressive experience in e-commerce operations, supply chain, or logistics management.
• Proven track record in optimizing fulfillment processes, reducing costs, and improving delivery times.
• Expertise in inventory management, WMS, and ERP systems.
• Strong analytical and problem-solving skills, with the ability to interpret complex operational data.
• Excellent leadership, communication, and stakeholder management skills.
• Experience managing remote teams and working effectively in a fully remote setting.
• Deep understanding of e-commerce business models and customer expectations for delivery.
• Proficiency in relevant software and tools for operational analysis and reporting.