12 E Commerce Operations Manager jobs in Placements24

• Oversee all e-commerce operational processes, including order processing, inventory management, warehousing, and shipping.
• Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.
• Manage relationships with third-party logistics providers, suppliers, and other operational partners.
• Ensure accurate inventory levels and implement effective inventory control measures to minimize stockouts and overstocking.
• Monitor key operational performance indicators (KPIs) and implement corrective actions as needed.
• Develop and maintain standard operating procedures (SOPs) for all e-commerce operations.
• Manage and train the operations support team, fostering a culture of high performance and continuous improvement.
• Troubleshoot and resolve operational issues in a timely and effective manner.

• Bachelor's degree in Operations Management, Supply Chain Management, Business Administration, or a related field.
• Minimum of 6 years of experience in e-commerce operations or supply chain management.
• Proven experience in managing inventory, order fulfillment, and logistics.
• Strong understanding of e-commerce platforms and related operational software.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities with a focus on operational excellence.
• Ability to manage multiple priorities and work effectively under pressure in a fast-paced environment.
• Experience in the Kisumu region is a plus.
• Proficiency in relevant ERP and WMS systems is highly desirable.

• Manage day-to-day e-commerce operations, including order processing, inventory management, shipping, and returns.
• Develop and implement strategies to improve operational efficiency and reduce costs.
• Oversee third-party logistics providers and ensure timely and accurate order fulfillment.
• Monitor website performance, identify technical issues, and coordinate with the development team for resolutions.
• Implement and refine customer service processes to ensure high levels of customer satisfaction.
• Analyze operational data to identify trends, bottlenecks, and areas for improvement.
• Ensure compliance with all relevant regulations and industry standards.
• Collaborate with marketing and sales teams to align operational capabilities with business objectives.
• Manage and train the e-commerce operations team.
• Stay abreast of e-commerce best practices and emerging technologies.

• Bachelor's degree in Business Management, Operations Management, Supply Chain, or a related field.
• Minimum of 4 years of experience in e-commerce operations management.
• Proven track record of successfully managing online retail operations.
• Strong understanding of inventory management, order fulfillment, and logistics.
• Experience with e-commerce platforms (e.g., Magento, BigCommerce) and WMS/ERP systems.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong leadership and team management abilities.
• Proficiency in data analysis and reporting tools.
• Excellent communication and interpersonal skills.
• Ability to work effectively in both a remote and on-site capacity.

• Competitive salary and performance-based bonuses.
• Health insurance coverage.
• Opportunities for professional growth and development.
• Hybrid work model offering work-life balance.
• Employee discounts on company products.
• Collaborative and supportive work environment.
• Contribution to a growing and innovative e-commerce business.

Our client is seeking a highly organized and experienced E-commerce Operations Manager to oversee all operational aspects of their online business in Mombasa, Mombasa, KE . This role is crucial for ensuring the smooth and efficient functioning of the e-commerce platform, from inventory management and order fulfillment to logistics and customer service. The ideal candidate will have a deep understanding of supply chain management within an e-commerce context, possess strong leadership skills, and be adept at optimizing processes to enhance customer satisfaction and profitability. This is an excellent opportunity to take ownership of critical operations in a bustling coastal city.

• Manage day-to-day e-commerce operations, including order processing, inventory control, warehousing, and shipping.
• Develop and implement efficient logistics and supply chain strategies to ensure timely delivery of products to customers in Mombasa and beyond.
• Oversee inventory levels, conduct regular stock counts, and implement strategies to minimize stockouts and overstock situations.
• Manage relationships with third-party logistics providers, couriers, and suppliers to ensure service level agreements are met.
• Implement and refine customer service processes to ensure a positive post-purchase experience, addressing inquiries and resolving issues promptly.
• Monitor operational performance metrics and identify areas for improvement in efficiency, cost reduction, and quality.
• Ensure compliance with all relevant regulations and industry standards for warehousing and logistics.
• Lead and train the operations team, fostering a culture of efficiency, accountability, and continuous improvement.
• Collaborate with the marketing and sales teams to align operational capabilities with promotional activities and sales forecasts.

• Bachelor's degree in Supply Chain Management, Operations Management, Business Administration, or a related field.
• A minimum of 4 years of progressive experience in e-commerce operations and logistics management.
• Proven expertise in inventory management systems, order fulfillment processes, and warehouse operations.
• Strong understanding of shipping and logistics in the Kenyan context, particularly within coastal regions.
• Demonstrated ability to manage third-party vendors and negotiate contracts.
• Excellent leadership and team management skills, with a track record of motivating and developing staff.
• Proficiency in using e-commerce platforms and operational software.
• Strong analytical and problem-solving skills, with a focus on process improvement.
• Excellent communication and organizational abilities.

• Competitive salary package reflecting experience and responsibilities.
• Opportunity to lead operations for a growing e-commerce business in a strategic location.
• Exposure to dynamic logistics challenges and solutions in Mombasa .
• A supportive management team and a collaborative work environment.
• Potential for career growth and advancement within the company.
• Comprehensive benefits package including health insurance.
• Contribute directly to the efficiency and success of a key business function.

• Oversee all aspects of e-commerce order fulfillment, including processing, picking, packing, and shipping.
• Manage inventory levels across warehouses, ensuring accuracy and minimizing stockouts and overstock situations.
• Develop and maintain strong relationships with third-party logistics (3PL) providers and shipping carriers.
• Monitor and optimize shipping costs and delivery times to improve customer satisfaction and operational efficiency.
• Implement and refine standard operating procedures (SOPs) for all e-commerce operational functions.
• Analyze operational data to identify bottlenecks and areas for improvement, implementing solutions to enhance efficiency.
• Manage the e-commerce customer service team, ensuring timely and effective resolution of customer inquiries and issues.
• Collaborate with the marketing and sales teams to align operational capacity with promotional activities and sales forecasts.
• Ensure compliance with all relevant regulations and quality standards in warehousing and fulfillment.
• Identify and implement new technologies or systems to improve operational workflows.

• Minimum of 5 years of experience in e-commerce operations, logistics, or supply chain management.
• Proven experience in managing order fulfillment, inventory control, and warehouse operations.
• Strong understanding of e-commerce platforms and order management systems (OMS).
• Experience working with 3PLs and shipping carriers.
• Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.
• Strong leadership and team management abilities.
• Excellent communication and negotiation skills.
• Ability to work effectively in a hybrid work environment, balancing remote and in-office responsibilities.
• Bachelor's degree in Operations Management, Supply Chain, Business Administration, or a related field.
• Familiarity with lean principles and process improvement methodologies.

• Competitive salary package.
• Health insurance and wellness programs.
• Paid time off and holidays.
• Opportunities for professional growth and development.
• A dynamic hybrid work environment.
• Chance to significantly impact operational efficiency.
• Employee discounts on company products.

• Manage the day-to-day operations of the e-commerce platform, ensuring smooth order processing and fulfillment.
• Oversee inventory management, including stock level monitoring, forecasting, and reconciliation to minimize stockouts and overstock situations.
• Develop and implement strategies to optimize warehouse operations, shipping, and last-mile delivery logistics.
• Ensure high standards of customer service are met, handling escalated customer inquiries and resolving issues promptly.
• Collaborate with cross-functional teams, including marketing, sales, and IT, to align operational strategies with business goals.
• Identify and implement process improvements to enhance efficiency, reduce costs, and improve delivery times.
• Monitor key performance indicators (KPIs) related to operations, such as order accuracy, on-time delivery, and customer satisfaction.
• Manage relationships with third-party logistics providers and suppliers.
• Stay updated on industry best practices and emerging technologies in e-commerce operations and supply chain management.
• Develop and manage operational budgets, ensuring cost-effectiveness.

• Bachelor's degree in Operations Management, Supply Chain, Business Administration, or a related field.
• Minimum of 4 years of experience in e-commerce operations, logistics, or supply chain management.
• Proven experience in managing inventory systems and order fulfillment processes.
• Strong understanding of shipping and logistics, both domestically and internationally.
• Excellent problem-solving and analytical skills, with a data-driven approach to decision-making.
• Demonstrated ability to lead and motivate a team.
• Experience with e-commerce platforms and ERP systems.
• Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
• Ability to adapt to a fast-paced and evolving e-commerce environment.
• Experience with budgeting and financial management for operations.

• Competitive salary and benefits package.
• Hybrid work arrangement offering flexibility.
• Opportunity to manage critical operations for a leading e-commerce business.
• Professional growth and development opportunities.
• Contribute to enhancing customer satisfaction and operational efficiency.
• Be part of a dynamic and forward-thinking team in Mombasa .

• Oversee end-to-end e-commerce operations, including order processing, inventory management, warehousing, and fulfillment.
• Manage relationships with third-party logistics providers (3PLs) and carriers to ensure timely and cost-effective delivery.
• Develop and implement strategies to optimize inventory levels, reduce carrying costs, and prevent stockouts or overstock situations.
• Streamline operational processes to improve efficiency, reduce errors, and enhance customer satisfaction.
• Monitor key operational metrics (e.g., order accuracy, shipping times, fulfillment costs) and implement corrective actions as needed.
• Manage operational budgets and identify opportunities for cost savings.
• Ensure compliance with all relevant regulations and industry best practices.
• Lead, train, and motivate the operations team to achieve performance targets.
• Collaborate with other departments (e.g., Sales, Marketing, Customer Service) to ensure seamless operations and a positive customer journey.
• Implement and utilize technology solutions to improve operational visibility and efficiency.

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Minimum of 5 years of experience in e-commerce operations management or a similar role.
• Proven experience in managing inventory, fulfillment, and logistics.
• Strong understanding of e-commerce platforms and operational software (WMS, OMS).
• Excellent leadership, team management, and communication skills.
• Proficiency in data analysis and using metrics to drive operational improvements.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Problem-solving skills with a focus on practical solutions.
• Willingness to adopt a **Hybrid** work model, spending time both in the office in **Mlolongo, Machakos** and remotely.
• Experience with Lean or Six Sigma methodologies is a plus.

Our client is seeking an experienced and highly organized E-commerce Operations Manager to oversee and optimize all aspects of their online sales operations. Based in the vibrant area of **Naivasha, Nakuru, KE**, this role is crucial for ensuring seamless order fulfillment, inventory management, and customer service excellence. The ideal candidate will have a deep understanding of e-commerce logistics, supply chain management, and process improvement. You will be responsible for streamlining operations, reducing costs, and enhancing the overall customer experience. This position requires strong leadership skills, analytical capabilities, and a hands-on approach to problem-solving within the **Naivasha, Nakuru, KE** region. We are looking for a motivated individual who can manage a team, implement efficient workflows, and drive operational efficiency for our growing online business. This role offers a significant opportunity to shape the operational backbone of a thriving e-commerce company. Your expertise will be vital in ensuring timely delivery and customer satisfaction, directly impacting the company's success.

• Manage day-to-day e-commerce operations, including order processing, fulfillment, shipping, and returns.
• Oversee inventory management systems to ensure accurate stock levels and prevent stockouts or overstocking.
• Develop and implement efficient logistics and supply chain strategies to optimize delivery times and costs.
• Monitor and improve key operational KPIs, such as order accuracy, on-time delivery rates, and fulfillment costs.
• Manage relationships with third-party logistics (3PL) providers, carriers, and suppliers.
• Implement and maintain quality control processes throughout the order fulfillment cycle.
• Lead, train, and manage the operations team, fostering a culture of efficiency and continuous improvement.
• Identify opportunities for process automation and operational enhancements.
• Ensure compliance with all relevant regulations and company policies.
• Collaborate with the sales, marketing, and customer service teams to ensure a cohesive customer journey.

• Proven experience in e-commerce operations management, logistics, or supply chain management.
• Strong understanding of inventory management software and order management systems (OMS).
• Demonstrated ability to optimize operational processes and reduce costs.
• Experience managing teams and leading operational initiatives.
• Excellent analytical and problem-solving skills with a data-driven approach.
• Proficiency in Microsoft Office Suite, particularly Excel, for reporting and analysis.
• Strong negotiation and vendor management skills.
• Excellent communication and interpersonal skills.
• Familiarity with e-commerce platforms (e.g., Shopify, Magento) and WMS systems is a plus.
• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Must be able to work on-site in **Naivasha, Nakuru, KE**.

Join a dynamic team in **Naivasha, Nakuru, KE** and play a pivotal role in the success of our client's e-commerce business. This position offers a competitive salary, opportunities for professional growth, and the chance to implement significant operational improvements. You will work in a challenging yet rewarding environment with a focus on efficiency and customer satisfaction. Our client provides a supportive work culture and the resources necessary to excel in your role. Contribute to a company that values operational excellence and is committed to its growth. This role offers the satisfaction of directly impacting the efficiency and customer experience of a growing online enterprise. Take advantage of being part of a key local business with national reach.

Our client is seeking an experienced and strategic E-commerce Operations Manager to oversee all aspects of their online business operations in Mlolongo, Machakos, KE . This leadership role is responsible for ensuring the efficient and effective execution of order fulfillment, inventory management, logistics, and customer service processes. The ideal candidate possesses a strong background in e-commerce operations, a commitment to continuous improvement, and the ability to manage a team and key supplier relationships. This position offers a significant opportunity to optimize operations and drive profitability in a hybrid work setting.

• Lead and manage the daily operations of the e-commerce business, including order processing, fulfillment, shipping, and returns.
• Develop and implement operational strategies to improve efficiency, reduce costs, and enhance customer satisfaction.
• Oversee inventory management systems to ensure optimal stock levels and minimize stockouts or overstock.
• Manage relationships with third-party logistics providers (3PLs), carriers, and other operational vendors.
• Implement and monitor key performance indicators (KPIs) for operational efficiency, such as order accuracy, on-time delivery, and fulfillment costs.
• Troubleshoot and resolve operational issues, identifying root causes and implementing corrective actions.
• Ensure compliance with all relevant regulations and industry standards.
• Collaborate with marketing, sales, and IT departments to align operations with business objectives.
• Lead, mentor, and develop the operations team.
• Continuously evaluate and improve operational processes and systems.

• Bachelor's degree in Operations Management, Supply Chain Management, Business Administration, or a related field.
• Minimum of 5-7 years of progressive experience in e-commerce operations management.
• Proven track record of successfully managing order fulfillment, inventory, and logistics operations.
• Experience with e-commerce platforms, WMS (Warehouse Management Systems), and ERP systems.
• Strong analytical and problem-solving skills with a data-driven approach to decision-making.
• Excellent leadership, team management, and communication skills.
• Proficiency in budget management and financial analysis related to operations.
• Ability to manage multiple priorities and thrive in a fast-paced environment.
• Experience negotiating with vendors and managing supplier relationships.
• Knowledge of lean principles or process improvement methodologies is a plus.

Our client offers a competitive executive salary, comprehensive benefits package including health insurance, paid time off, and retirement plans. This hybrid role allows for a blend of in-office collaboration in Mlolongo, Machakos, KE and remote flexibility, promoting work-life balance. We are dedicated to employee development and provide numerous opportunities for career advancement. Join a dynamic team committed to operational excellence and driving the success of our e-commerce platform.

Our client, WhatJobs Direct , is actively searching for a highly experienced and strategic E-commerce Operations Manager to lead their remote-first operations. This pivotal role is designed for an individual with a proven history of optimizing online retail processes and driving efficiency. You will be responsible for the seamless execution of all online sales activities, from order fulfillment and logistics to customer service integration. Operating entirely remotely, you will leverage technology and leadership skills to manage a dispersed team and ensure exceptional customer experiences. This position is central to our growth strategy, requiring a dynamic leader capable of navigating the complexities of a global online marketplace from the convenience of their home office. We are committed to building a robust, remote-capable infrastructure to support this critical function.

• Oversee all day-to-day e-commerce operations, including order processing, inventory management, and shipping logistics.
• Develop and implement operational policies and procedures to enhance efficiency and reduce costs.
• Manage relationships with third-party logistics (3PL) providers and other external partners.
• Monitor key operational performance indicators (KPIs) such as order accuracy, delivery times, and cost per order.
• Implement strategies to improve the online customer experience, from browsing to post-purchase support.
• Lead and mentor a remote team of operations specialists, fostering a culture of accountability and high performance.
• Collaborate with marketing, sales, and IT teams to ensure seamless integration of operational processes with broader business objectives.
• Identify and implement new technologies and tools to improve operational efficiency and scalability.
• Manage the e-commerce budget and ensure profitability targets are met.

• Bachelor's degree in Business Administration, Operations Management, Logistics, or a related field. Master's degree preferred.
• Minimum of 7 years of progressive experience in e-commerce operations management.
• Demonstrated success in managing complex supply chains and logistics within an online retail environment.
• Expertise in e-commerce platforms, order management systems (OMS), and warehouse management systems (WMS).
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• Proven leadership skills with experience managing remote teams effectively.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic, and fully remote work environment.
• Experience with process improvement methodologies (e.g., Lean, Six Sigma) is a plus.

This role offers an attractive salary and benefits package, including performance bonuses and comprehensive health coverage. As a fully remote position, it provides unparalleled flexibility and work-life balance, allowing you to work from anywhere. Our client invests in employee growth through ongoing training and development opportunities. You'll be part of an innovative and supportive remote team, driving the operational success of our online business. This is an exceptional opportunity to lead critical functions for a leading online retailer headquartered conceptually in Embu , while enjoying the freedom of remote work.