What Receptionists Jobs are in Kenya?
Showing 9 Receptionists jobs in Kenya
Office Administrator and Receptionist
52100 Kakamega / Remote
Placements24
Posted 17 days ago
Job Viewed
Job Description
About the Role Our client, a vibrant and growing marketing agency located in Kakamega, Kenya , is seeking a friendly, organized, and proactive Office Administrator and Receptionist to manage their front desk and ensure the smooth operation of the office environment. This role is pivotal in creating a positive first impression for visitors and clients, as well as providing essential administrative support to the team. The ideal candidate will possess excellent communication skills, a keen eye for detail, and the ability to multitask effectively in a dynamic setting. This hybrid role offers a balance between in-office presence and remote flexibility, allowing for a great work-life integration. If you are a highly organized and customer-focused individual looking to contribute to a creative and collaborative workplace, we encourage you to apply. Key Responsibilities
- Greet and welcome visitors and clients in a professional and courteous manner.
- Manage the main reception area, ensuring it is tidy and presentable at all times.
- Answer and direct incoming calls, manage the switchboard, and take accurate messages.
- Handle incoming and outgoing mail and courier services.
- Manage office supplies inventory, ordering new stock as needed and maintaining a budget.
- Schedule and coordinate internal meetings, including booking rooms and arranging catering.
- Provide administrative support to the team, such as data entry, filing, and document preparation.
- Assist with travel arrangements for staff members.
- Maintain office equipment and liaise with service providers for maintenance and repairs.
- Support the onboarding process for new employees by preparing necessary materials.
- Minimum of 2 years of experience as an Office Administrator, Receptionist, or in a similar customer-facing administrative role.
- Excellent interpersonal and communication skills, with a friendly and professional demeanor.
- Strong organizational and time-management abilities, with meticulous attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Experience with managing office supplies and vendor relations.
- Ability to multitask and prioritize tasks effectively in a busy environment.
- Basic knowledge of office equipment (printers, scanners, phone systems).
- A proactive approach to problem-solving and a team-oriented attitude.
- Familiarity with the marketing or agency sector is a plus.
- Ability to work effectively both in the office and remotely as per the hybrid schedule.
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0
Job Description
About the Role Our client, a stunning luxury resort nestled in the scenic hills of **Nyeri**, is seeking an experienced and charismatic Front Desk Supervisor to lead their reception team. This role is crucial in ensuring that every guest receives a warm welcome and an exceptional first impression. You will be responsible for managing the front desk operations, overseeing guest check-in and check-out processes, handling inquiries, and resolving issues with efficiency and grace. The ideal candidate has a passion for hospitality, a keen eye for detail, and a dedication to providing five-star service. This is an exciting opportunity to be part of a premier hospitality destination in **Nyeri**. Key Responsibilities
- Supervise the daily operations of the front desk, ensuring smooth check-in and check-out procedures.
- Lead, train, and motivate the front desk team to deliver outstanding guest service.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Manage room inventory, reservations, and special requests to maximize occupancy and guest satisfaction.
- Ensure accurate billing and cash handling procedures are followed.
- Maintain the cleanliness and presentation of the front desk area.
- Coordinate with other hotel departments (housekeeping, maintenance, F&B) to address guest needs.
- Assist with scheduling and staff deployment to ensure adequate coverage.
- Implement and enforce hotel policies and procedures related to front desk operations.
- Minimum of 3 years of experience in a front desk or guest services role within the hospitality industry, with at least 1 year in a supervisory capacity.
- Proven ability to lead and motivate a team.
- Excellent communication, interpersonal, and customer service skills.
- Proficiency with Property Management Systems (PMS) and reservation software.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Adept at problem-solving and handling guest complaints effectively.
- A polished and professional appearance.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Previous experience in **Nyeri** or similar resort environments is a plus.
- Competitive monthly salary of 7000 KSh.
- Complimentary meals and staff accommodation provided.
- Access to resort facilities and discounts on services.
- Opportunities for training and career growth within a reputable hotel chain.
- A supportive and dynamic team environment in the beautiful **Nyeri** region.
- Annual leave and health insurance benefits.
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1
Job Description
About the Role
Our client is seeking a motivated and experienced Senior Front Office Supervisor to join their vibrant team in Bungoma . This role is integral to ensuring a seamless and welcoming experience for all guests from the moment they arrive. The ideal candidate will have a strong understanding of front desk operations, excellent leadership qualities, and a commitment to delivering outstanding customer service. You will be responsible for overseeing front desk staff, managing guest check-ins and check-outs, handling inquiries and resolving issues promptly, and contributing to the overall efficiency of hotel operations. This position offers a great opportunity for career growth within the hospitality sector in Bungoma .
Key Responsibilities- Supervise the daily activities of front desk agents, ensuring adherence to hotel policies and procedures.
- Manage guest check-in and check-out processes efficiently and courteously.
- Handle guest inquiries, requests, and complaints with professionalism and aim for immediate resolution.
- Train and mentor new front desk staff, providing ongoing coaching and performance feedback.
- Ensure accurate handling of cash, credit card transactions, and billing.
- Coordinate with other departments (e.g., housekeeping, maintenance) to ensure guest satisfaction.
- Maintain the cleanliness and organization of the front desk area.
- Assist in developing and implementing front office procedures to improve efficiency and service quality.
- Monitor guest feedback and take proactive steps to address any concerns.
- Uphold the hotel's brand standards and contribute to a positive atmosphere for both guests and staff.
- Proven experience as a Front Office Supervisor or similar role in the hospitality industry.
- Strong knowledge of front desk operations, hotel systems (PMS), and reservation procedures.
- Excellent customer service, communication, and interpersonal skills.
- Leadership abilities with experience in supervising and motivating a team.
- Ability to handle stressful situations calmly and effectively.
- Proficiency in relevant software, including property management systems.
- Detail-oriented with strong organizational and multitasking skills.
- High school diploma required; further education or certifications in hospitality are a plus.
- Flexibility to work various shifts, including evenings, weekends, and holidays in Bungoma .
- A passion for providing exceptional guest experiences.
Our client offers a competitive salary and benefits package, including health insurance and paid time off. Opportunities for professional development and career advancement within a growing hotel chain are available. Employees will benefit from a supportive team environment and ongoing training. This role is based in Bungoma , providing a chance to work in a dynamic and welcoming community.
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2
Job Description
About the Role Our client, a well-regarded hotel situated in the scenic area of Naivasha , is looking for a friendly and efficient Front Desk Agent to be the first point of contact for guests. This role is essential for providing a welcoming atmosphere, managing check-ins and check-outs, and assisting guests with inquiries and requests. You will be responsible for handling reservations, maintaining guest records, and coordinating with other hotel departments to ensure a smooth and pleasant stay for all visitors. The ideal candidate will possess excellent communication and customer service skills, a professional demeanor, and the ability to multitask in a dynamic environment. This position requires a commitment to providing outstanding service and upholding the hotel's reputation for quality in Naivasha . A hybrid work arrangement will be offered, allowing for a balance between on-site presence and remote administrative tasks.
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3
Job Description
About the Role Our client, a reputable hotel situated in Ongata Rongai, Kajiado, KE , is actively seeking a highly organized and customer-focused Front Desk Supervisor. This role is essential for ensuring a welcoming and efficient experience for all guests from check-in to check-out. You will be responsible for overseeing the front desk operations, leading a team of receptionists, managing reservations, and handling guest inquiries and concerns. The ideal candidate possesses strong leadership capabilities, excellent communication skills, and a commitment to upholding the highest standards of service. Join our client's team and play a crucial role in maintaining guest satisfaction in the dynamic Ongata Rongai hospitality scene. Key Responsibilities
- Supervise the daily activities of the front desk team, ensuring smooth and efficient operations.
- Manage guest check-ins and check-outs, ensuring accuracy and promptness.
- Handle reservations, modifications, and cancellations with professionalism.
- Address guest inquiries, requests, and concerns promptly and effectively.
- Train and mentor front desk agents, providing guidance on service standards and procedures.
- Monitor front desk performance and implement strategies for service improvement.
- Ensure the accuracy of guest accounts and process payments correctly.
- Maintain a clean, organized, and welcoming front desk area.
- Liaise with other departments, such as housekeeping and maintenance, to ensure guest needs are met.
- Previous experience as a Front Desk Agent or Supervisor in a hotel environment.
- Proven leadership and team supervision skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in hotel property management systems (PMS) and reservation software.
- Strong organizational skills and attention to detail.
- Ability to remain calm and composed in high-pressure situations.
- Customer-centric approach with a passion for delivering exceptional service.
- High school diploma or equivalent; additional certifications in hospitality are a plus.
- Must be willing to work flexible hours, including evenings, weekends, and public holidays.
- Competitive salary and benefits package.
- Opportunities for career advancement within the hotel group.
- Staff meals and discounts on hotel services.
- A positive and supportive work environment in Ongata Rongai .
- Be part of a team dedicated to guest satisfaction.
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4
Front Office Supervisor - Boutique Hotel
00200 Ongata Rongai
Placements24
Posted 17 days ago
Job Viewed
Job Description
About the Role Our client, a charming boutique hotel located in the vibrant area of Ongata Rongai , is seeking a proactive and guest-focused Front Office Supervisor. This role is essential for ensuring exceptional guest experiences from the moment they arrive. You will lead the front desk team, manage daily operations, and uphold the hotel's high standards of service and hospitality. The ideal candidate possesses strong leadership skills, excellent communication abilities, and a genuine passion for customer service. You will be responsible for check-ins/check-outs, handling guest inquiries and requests, resolving issues promptly, and ensuring the smooth functioning of the front desk. Your dedication to creating a welcoming atmosphere will be key to guest satisfaction and repeat business. This position requires a hands-on approach and a commitment to operational excellence within a close-knit team environment. Key Responsibilities
- Supervise the daily operations of the front desk, ensuring efficient check-in and check-out processes.
- Lead, train, and motivate front desk staff to deliver outstanding guest service.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Ensure accurate reservation management and room assignment.
- Maintain the hotel's standards for appearance, cleanliness, and orderliness at the front desk.
- Process payments and manage cash handling procedures accurately.
- Coordinate with other hotel departments (Housekeeping, Maintenance) to ensure guest needs are met.
- Assist in developing and implementing front office procedures to enhance guest satisfaction.
- Monitor guest feedback and address service issues proactively.
- Prepare daily reports and assist with administrative tasks as required.
- Proven experience as a Front Desk Agent, ideally with some supervisory experience in a hotel setting.
- Strong knowledge of hotel operations and front desk procedures.
- Excellent customer service and interpersonal skills.
- Proficiency in hotel reservation software (e.g., Opera, Fidelio) is a plus.
- Ability to lead and motivate a team.
- Good problem-solving and decision-making abilities.
- Attention to detail and accuracy in handling transactions and data.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including evenings, weekends, and holidays.
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5
Job Description
About the Role Our client, a well-established hotel in **Bungoma**, is seeking a professional and engaging Front Office Manager to lead their front desk operations. This role is central to ensuring an exceptional first and last impression for every guest. You will be responsible for overseeing the daily operations of the front desk, managing a team of receptionists and concierge staff, and implementing service standards that guarantee guest satisfaction. The ideal candidate will possess excellent leadership qualities, strong organizational skills, and a genuine passion for delivering outstanding customer service. You should be adept at handling guest inquiries and resolving issues promptly and efficiently, contributing to the hotel's reputation for excellence in **Bungoma**. This is a key operational role within the hotel management structure.
Key Responsibilities
Key Responsibilities
- Manage and supervise all front office operations, including check-in, check-out, reservations, and guest services.
- Lead, train, mentor, and schedule the front desk team to ensure high performance and excellent guest service.
- Develop and implement service standards and procedures to enhance the guest experience.
- Handle guest complaints and concerns promptly, effectively, and professionally, aiming for guest satisfaction.
- Oversee the reservation process, ensuring accuracy and efficiency.
- Manage room inventory and proactively work with the housekeeping department to ensure room readiness.
- Monitor guest feedback and implement improvements to address any service gaps.
- Ensure the front desk operates efficiently and adheres to all hotel policies and procedures.
- Manage cash floats, reconcile daily transactions, and ensure accurate financial reporting.
- Act as a liaison between guests and other hotel departments to facilitate communication and service delivery in **Bungoma**.
- Diploma or Bachelor's degree in Hospitality Management, Tourism, or a related discipline.
- Minimum of 3-5 years of experience in front office operations, with at least 1-2 years in a supervisory or management role.
- Proven experience with Property Management Systems (PMS) and reservation software.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency in English and Swahili; knowledge of other languages is an advantage.
- Customer-focused attitude with a commitment to service excellence.
- Ability to work flexible hours, including shifts, weekends, and public holidays, in **Bungoma**.
- Professional appearance and demeanor.
- Knowledge of local attractions and services to assist guests effectively.
- Competitive salary based on experience.
- Comprehensive health insurance benefits.
- Opportunities for professional development and career growth within the hotel group.
- Employee discounts on accommodation, food, and beverage.
- A positive and dynamic work environment.
- Paid annual leave and holidays.
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