What Network Monitoring Tools Jobs are in Kenya?

Showing 7 Network Monitoring Tools jobs in Kenya

Regional Sales Manager

Posted 23 days ago

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Job Description

**Our Mission**
At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.
**Who We Are**
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
**Job Summary**
**Your Career**
The Regional Account Manager partners with our customers to secure their entire digital experience. You're motivated by the desire to solve critical challenges facing our customer's secure environment, so you're prepared to connect them with a solution for every stage of threat prevention. This role is a significant driver of company revenue and growth. As an experienced and dynamic sales professional, you're responsible for leading and driving sales engagements.
Palo Alto Networks is leading the charge in platformization, offering best-in-breed solutions that enable customers to build a truly zero-trust security architecture and navigate critical transformations. To ensure our sales team is equipped to guide customers, we've developed FLIGHT, an immersive onboarding program. Flight blends virtual and in-person learning at our headquarters, where new sales hires will participate in dynamic cohorts, fully dedicated to their training without customer distractions. This focused approach ensures they emerge as well-prepared sales professionals, ready to help customers leverage our comprehensive portfolio.
**Your Impact**
+ As a Regional Account Manager, you will drive and orchestrate large complex sales cycles and work with our internal partners and teams to best serve the customer
+ Your consultative selling experience will identify business challenges and create solutions for prospects and our customers
+ Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions
+ Create clear goals and complete accurate forecasting through developing a detailed territory plan
+ Leverage prospect stories to create a compelling value proposition with insights into value for that specific account
+ Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services
+ Travel as necessary within your territory, and to company-wide meetings
**Qualifications**
**Your Experience**
+ Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security industry
+ Demonstrated experience selling complex solutions, value selling, and/or consultative sales techniques
+ Technical aptitude for understanding how technology products and solutions solve business problems
+ Identifies problems, reviews data, determines the root causes, and provides scalable solutions
+ Cultivate relationships with our channel partners to bring channel-centric go-to-market approach for our customers
+ Demonstrates in depth knowledge of the full sales cycle and the ability to follow a structured sales process
+ Ability to take a holistic approach to problem solving by understanding the bigger picture, and considering complex interrelationships and outcomes
+ Excellent time management skills, and work with high levels of autonomy and self-direction
**The Team**
Our sales team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to security.
As part of our sales team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won't find someone at Palo Alto Networks that isn't committed to your success - with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our sales team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats.
**Our Commitment**
We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship?: Yes
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Solutions Consultant 2

Posted 18 days ago

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Job Description

**Our Mission**
At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.
**Who We Are**
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
**Job Summary**
Your Career
The Solutions Consultant is the evolution of the traditional Sales Engineering role, aligning how we best serve our customers in understanding their environment, providing solution guidance and ensuring value realization in their investment with Palo Alto Networks. As a Solutions Consultant you provide technical leadership and expertise and guidance in your customer's security transformation journey. You will play a key role in defining technical solutions that secure a customer's key business imperatives and ensuring value realization of their investment with Palo Alto Networks. You evangelize our industry leadership in on-prem, cloud, and security operations services that establish PANW as your customer's cybersecurity partner of choice.
Your Impact
Curiosity is core to the Solutions Consultant role, and you see complex problems as opportunities to learn and deliver innovative solutions!
You define your impact by: Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions
Understands Key customer business requirements and has the ability to position, demonstrate and create high level designs across the entire PANW portfolio solutions creating business value for customers
Ability to drive customer adoption of Palo Alto Networks Platform.
Building customer relationships by helping customers achieve increased productivity, operational efficiency, security efficacy, and greater flexibility to innovate
Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers
Working closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions
Demonstrating strong communication skills, influencing through effective presentations and customer-specific demos, and conducts technical engagements and workshops that are clear and impactful, simplifying complex ideas for various audiences
Leading successful technical validation efforts based on best practices to ensure technical win in assigned opportunities
Demonstrates Cross functional leadership driving collaboration and orchestrating supporting resources (Specialists, Channel Resources, Customer Support) to ensure a one-team approach that demonstrates a cohesive strategy
Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner
Understanding the competitive landscape and effectively differentiating PANW's leadership in the cybersecurity space
Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to success of our customers while actively participating within the Solutions Consultant community and at industry events
Identifying technical stakeholders and cultivating relationships with key personas to build and drive a security architecture transformation roadmap
**Qualifications**
6+ years experience in pre-sales/sales engineering
Skilled in at least one of the following Networking, Network Security, Cybersecurity, Private/Public Cloud Security, SOC/Endpoint or SASE
Experience in delivering cybersecurity solutions that solve technical challenges and influence new business initiatives is preferred Influencing and gaining buy-in from key stakeholders, either in a customer-facing or internal role; prior experience in a pre-sales role is ideal
Creating and delivering technical presentations, workshops, or technical validation engagements
Experience in selling, designing, implementing, or managing one or more of the following solutions: Network Security, SASE, SaaS, CNAPP and/or SOC Transformation Technologies
Partnering with Customer Support functions to ensure successful implementation and adoption of sold solutions
Experience in complex sales involving long sales processes with multiple buying centers and multi-product solutions are preferred
This is a field sales position where travel requirements may be required to support in person customer meetings, please discuss with the recruiter on the specifics for this position.
**Our Commitment**
We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
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Regional Sales Manager, East Africa

Posted 18 days ago

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Job Description

**Our Mission**
At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.
**Who We Are**
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
**Job Description**
Your Career
The Regional Sales Manager is a significant driver of company revenue and growth. As an experienced and dynamic sales professional, you're responsible for leading and driving sales engagements. You're motivated by the desire to solve critical challenges facing our customer's secure environment, so you're prepared to connect them with a solution for every stage of threat prevention.
You'll be responsible for meeting and exceeding your quota by crafting and implementing strategic territory plans targeting deployments of the Palo Alto Networks Next Generation Security Platform. This is a unique opportunity for a closer with a go-getter mentality to win business and market share by actively displacing competing technologies.
Your Impact
As a Regional Sales Manager, you will drive and orchestrate complex sales cycles and work with our internal partners and teams to best serve the customer
Bring your experience and consultative selling skills to initiate long-standing relationships with prospective customers and executive sponsors
Your focus will be to create and implement strategic account plans focused on attaining enterprise-wide deployments
Understanding of the strategic competitive landscape and customer needs so you can effectively position Palo Alto Networks
Engage a programmatic approach to demand to generate, develop, and expand your territory
Leverage prospect stories to create a compelling value proposition with insights into value for that specific account.
Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services
Travel as necessary within your territory, and to company-wide meeting
**Qualifications (Additional Job Description)**
Your Experience
Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security context; awareness of SASE technology is preferred
Experience cultivating mutually beneficial relationships with our channel partners to bring channel-centric go-to-market approach for our customers
Have and able to lead all aspects of the sales cycle with the ability to uncover, qualifying, developing, and closing new, white-space territories and accounts
Deep knowledge of the intelligence community
Possess a successful track record selling complex-solutions
Excellent time management skills, and work with high levels of autonomy and self-direction
Highly competitive, ramp quickly, extremely adaptive, and pride yourself on exceeding production goals
**Our Commitment**
We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
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Domain Consultant (Presales)

Posted 18 days ago

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Job Description

**Our Mission**
At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.
**Who We Are**
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
**Job Summary**
As a Domain Consultant for network security transformation, you provide technical expertise and guidance in customers' network security and zero trust journey. You will be key in defining technical solutions that secure a customer's key business imperatives. You evangelize our industry leadership in on-prem, cloud, and security services that establish Palo Alto Networks as a customer's cybersecurity partner.
**Key Responsibilities**
Collaborate with sales teams to recommend and develop customer solutions within your assigned specialization
Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership.
Lead and support customer demonstrations that showcase our unique value proposition
Responsible for prospective customers and partners' Technical Validation projects based on best practices to ensure technical win in assigned opportunities
Architect solutions that will help our customers strengthen and simplify their security posture
Document high-level design and key use cases to ensure proper implementation and value realization of Palo Alto Networks solutions
Lead conversations about industry trends and emerging changes to the security landscape
Responsible for discussing and highlighting product alignment with customer requirements and differentiation
As the main technical point of contact for Network Security, you will assist and collaborate to respond effectively to RFIs/ RFPs Position Palo Alto Networks or Partner delivered services as appropriate to ensure proper implementation and value realization of Palo Alto Networks solutions
Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative
**Qualifications**
**Your Experience**
Experience in pre-sales/ sales engineering within Zero Trust, Networking, Network Security, SaaS Security, or SSE/SASE
Outstanding customer communication and problem-solving skills
Experience in working with customers, demonstrating problem-solving skills and a can-do attitude
Solid understanding of NGFW, Network Security, SASE, SD-WAN, CASB, Proxy, DLP and BYOD Solutions
Advanced knowledge of On-Premise and Cloud-Delivered Network Security Technologies
**Our Commitment**
We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
Is this job a match or a miss?
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Channel Systems Engineer

Posted 18 days ago

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Job Description

**Our Mission**
At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.
**Who We Are**
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
**Job Summary**
**Job Summary**
As a Channel Systems Engineer for Sub-Saharan Africa, you will act as a strategic technical partner to a diverse ecosystem of channel partners, including GSIs, VARs, and Service Providers. You will drive technical enablement and alignment, ensuring partners are equipped to effectively position and deploy Palo Alto Networks' cutting-edge cybersecurity solutions. By fostering collaborative relationships, you will solve complex technical challenges and accelerate mutual business growth across the region. Your expertise will be pivotal in expanding our footprint and securing the digital future of our shared customers.
**Key Responsibilities**
+ Collaborate proactively with GSI, VAR, and SP partners to align technical strategies and drive sales growth in Sub-Saharan Africa.
+ Execute technical enablement workshops and training to ensure partners are proficient in articulating the value of our cybersecurity portfolio.
+ Simplify complex technical concepts and security architectures to facilitate effective solution selling by partners.
+ Drive results by supporting partners in the delivery of successful Proof of Concepts (POCs) and technical demonstrations.
+ Challenge curiousty and positively by identifying innovative ways to enhance partner technical capabilities and market reach.
+ Serve as a trusted technical advisor, ensuring partners have the guidance needed to resolve customer security challenges.
+ Empower partners to independently identify and close opportunities by building their technical confidence and competence.
**Qualifications**
**Required Qualifications**
+ Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
+ Minimum of 5 years of experience in systems engineering, pre-sales, or technical channel management.
+ Proven experience working with channel partners (GSI, VAR, SP) within the Sub-Saharan Africa market.
+ Strong technical understanding of cybersecurity landscapes, including network security, cloud security, and endpoint protection.
**Preferred Qualifications**
+ Industry certifications such as PCNSE, CISSP, or CCIE.
+ Experience with major cloud platforms (AWS, Azure, GCP) and virtualization technologies.
+ Demonstrated ability to present complex technical topics effectively to diverse audiences.
+ Fluency in additional languages relevant to the Sub-Saharan Africa region.
**Our Commitment**
We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
Is this job a match or a miss?
Apply Now

Major Account Manager - FSI (Kenya / Uganda / Rwanda)

Posted 18 days ago

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Job Description

**Our Mission**
At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.
**Who We Are**
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
**Job Summary**
Your Career
The Major Account Manager partners with our customers to secure their entire digital experience. You're motivated by the desire to solve critical challenges facing our customer's secure environment, so you're prepared to connect them with a solution for every stage of threat prevention. This role is a significant driver of company revenue and growth. As an experienced and dynamic sales professional, you're responsible for leading and driving sales engagements.
Palo Alto Networks is leading the charge in platformization, offering best-in-breed solutions that enable customers to build a truly zero-trust security architecture and navigate critical transformations. To ensure our sales team is equipped to guide customers, we've developed FLIGHT, an immersive onboarding program. Flight blends virtual and in-person learning at our headquarters, where new sales hires will participate in dynamic cohorts, fully dedicated to their training without customer distractions. This focused approach ensures they emerge as well-prepared sales professionals, ready to help customers leverage our comprehensive portfolio.
Your Impact
As a Major Account Manager, you will drive and orchestrate large complex sales cycles and work with our internal partners and teams to best serve the customer
Your consultative selling experience will identify business challenges and create solutions for prospects and our customers
Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions
Create clear goals and complete accurate forecasting through developing a detailed territory plan
Leverage prospect stories to create a compelling value proposition with insights into value for that specific account
Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services
Travel as necessary within your territory, and to company-wide meetings
**Qualifications**
Your Experience
Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security industry
Demonstrated experience selling complex solutions, value selling, and/or consultative sales techniques
Technical aptitude for understanding how technology products and solutions solve business problems
Identifies problems, reviews data, determines the root causes, and provides scalable solutions
Cultivate relationships with our channel partners to bring channel-centric go-to-market approach for our customers
Demonstrates in depth knowledge of the full sales cycle and the ability to follow a structured sales process
Ability to take a holistic approach to problem solving by understanding the bigger picture, and considering complex interrelationships and outcomes
Excellent time management skills, and work with high levels of autonomy and self-direction
**Our Commitment**
We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
Is this job a match or a miss?
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Bilingual Provider Network Manager (French & English) - Senegal

Posted 16 days ago

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Job Description

**Bilingual Provider Network Manager (French & English) - Senegal**
**About the Role**
**Location: Senegal (Mandatory)**
We are seeking a **French and English Bilingual Provider Network Manager** to join our Africa Network Management team. This role is specifically designed for professionals who are fluent in both **French and English** , enabling effective engagement with healthcare providers, internal stakeholders, and business partners across diverse African markets.
Based in **Senegal** , you will play a critical role in strengthening and expanding provider relationships across Francophone and Anglophone regions. Working closely with regional and global stakeholders, you will help deliver exceptional provider experiences, support network growth, improve operational performance, and ensure access to high-quality healthcare services for our customers.
As a trusted partner to healthcare providers, you will manage the provider lifecycle from onboarding and education through relationship management, performance monitoring, operational support, reconciliation activities, issue resolution, and continuous engagement. Your ability to communicate seamlessly in both French and English will be essential to driving collaboration, resolving complex issues, and supporting strategic network objectives across Africa.
**Key Responsibilities**
Provider Relationship Management
+ Develop, manage, and strengthen relationships with healthcare providers, including hospitals, clinics, pharmacies, laboratories, and physician groups across assigned African markets.
+ Serve as the primary relationship owner for a portfolio of providers, ensuring high levels of engagement, satisfaction, and partnership.
+ Conduct regular provider meetings, business reviews, and site visits to maintain strong working relationships and identify improvement opportunities.
Provider Onboarding & Education
+ Lead provider onboarding activities and ensure providers are fully informed on operational processes, billing requirements, digital tools, policies, and service standards.
+ Deliver provider training and education in both **French and English** as required.
Operational Support & Issue Resolution
+ Manage provider inquiries, complaints, escalations, payment concerns, and service-related issues through effective cross-functional collaboration.
+ Resolve provider challenges in a timely and professional manner while maintaining positive provider relationships.
+ Support providers in understanding reconciliation outcomes and resolving billing and payment-related queries.
Performance Management & Network Development
+ Monitor provider performance, service delivery, operational KPIs, and reimbursement trends to identify risks and opportunities.
+ Analyze provider data and market trends to support network optimization, affordability initiatives, and access-to-care objectives.
+ Partner with the Africa Network Management team to identify network expansion opportunities and address service gaps.
Strategic & Market Intelligence
+ Maintain a strong understanding of healthcare market dynamics, provider landscapes, and regulatory developments across Africa.
+ Provide regular market intelligence and recommendations that support network strategy and business objectives.
+ Share insights and best practices with regional and global stakeholders to drive continuous improvement.
Reporting & Stakeholder Management
+ Prepare business reports, presentations, provider performance updates, and network management reports.
+ Represent Africa Network Management during provider engagements, regional initiatives, and strategic discussions.
+ Collaborate effectively with stakeholders across multiple countries, functions, cultures, and time zones.
**Required Qualifications**
Location Requirement: **Must be currently based in Senegal or have authorization to work in Senegal.**
Language Requirement (Essential): **Full professional fluency in both French and English is mandatory.**
The successful candidate must be able to:
+ Conduct provider meetings and negotiations in both French and English.
+ Prepare professional reports, presentations, and communications in both languages.
+ Engage confidently with providers and stakeholders across Francophone and Anglophone Africa.
+ Navigate multicultural environments where bilingual communication is critical to success.
**_Applications from candidates who do not possess professional fluency in both French and English will not be considered._**
**Experience**
+ Minimum of **3 years' experience** in Provider Relations, Provider Network Management, Network Operations, Healthcare Operations, Account Management, or a similar provider-facing role.
+ Experience working with healthcare providers and managing external stakeholder relationships.
+ Exposure to regional or multi-country healthcare environments is highly desirable.
**Skills & Competencies**
+ Strong relationship management skills with the ability to build and maintain effective partnerships with healthcare providers and internal stakeholders.
+ Excellent communication, presentation, and negotiation skills in both **French and English** .
+ Strong analytical and problem-solving abilities, with experience interpreting data and identifying improvement opportunities.
+ Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
+ Proficient in Microsoft Office applications, particularly Excel; experience with CRM or provider management systems is advantageous.
+ Self-motivated, accountable, and results-driven, with the ability to work effectively both independently and within multicultural, cross-functional teams.
**Additional Requirements**
+ Willingness and ability to travel up to **20%** of working time across Africa.
+ Ability to work effectively across multiple countries, cultures, and time zones.
+ Passion for delivering exceptional service and strengthening provider partnerships.
+ Commitment to improving healthcare access, provider experience, and network performance across Africa.
**Why This Role Matters**
This is an exciting opportunity for a **French-English bilingual professional based in Senegal** to play a key role in shaping provider relationships across Africa. Your language capabilities, relationship management expertise, and healthcare network experience will directly contribute to expanding access to quality care, enhancing provider engagement, and supporting the growth of a world-class healthcare network across **both Francophone and Anglophone** markets.
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
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