What Field Operations Jobs are in Kisumu?

• Install, configure, and test telecommunications equipment, including routers, switches, modems, and access points, at customer premises.
• Perform routine maintenance, troubleshooting, and repairs on network infrastructure and customer equipment.
• Respond to service calls and resolve technical issues promptly and efficiently.
• Diagnose hardware and software problems using advanced testing equipment and diagnostic tools.
• Document all installation, maintenance, and repair activities accurately in the company's tracking system.
• Ensure adherence to safety protocols and company standards during all field operations.
• Provide basic technical support and customer education on equipment usage.
• Collaborate remotely with the support team to resolve complex technical challenges.
• Manage inventory of parts and equipment required for field service.

• High school diploma or equivalent; technical certification in electronics or telecommunications is a strong advantage.
• Proven experience (2+ years) as a Field Technician, Telecommunications Technician, or similar role.
• Solid understanding of networking concepts (TCP/IP, Ethernet, Wi-Fi) and telecommunications systems.
• Proficiency in using diagnostic tools, multimeters, and cable testers.
• Strong mechanical and electrical aptitude.
• Excellent problem-solving and troubleshooting skills.
• Ability to work independently with minimal supervision and manage time effectively.
• Strong customer service and communication skills.
• Valid driver's license and a reliable vehicle for travel to customer sites.
• Flexibility to work varied hours, including occasional evenings and weekends, as dictated by service needs.

• Remotely diagnose and troubleshoot hardware, software, and network issues affecting client systems and equipment.
• Provide timely and effective technical support to end-users via remote access tools, phone, and email.
• Perform remote installations, configurations, and upgrades of various technical components.
• Develop and maintain comprehensive documentation for technical procedures, solutions, and best practices.
• Collaborate with cross-functional teams to identify and implement process improvements.
• Conduct remote preventative maintenance checks and ensure system integrity.
• Escalate complex issues to higher-level support or engineering teams when necessary, providing detailed diagnostic information.
• Stay current with technological advancements and industry trends relevant to installation and maintenance.

• Proven experience in a field technician or similar technical support role, with a strong emphasis on remote troubleshooting.
• In-depth knowledge of operating systems (Windows, macOS, Linux), networking protocols, and hardware components.
• Proficiency with remote desktop tools (e.g., TeamViewer, AnyDesk, RDP) and ticketing systems (e.g., Jira, Zendesk).
• Excellent problem-solving and analytical skills, with the ability to systematically approach technical challenges.
• Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Ability to work independently with minimal supervision and manage time effectively in a remote setting.
• A dedicated, quiet home office environment with reliable high-speed internet access.
• Relevant certifications (e.g., CompTIA A+, Network+) are a plus.
• A minimum of 3 years of experience in a technical support or field service role.

• Coordinate and schedule field technician activities for network installations, maintenance, and repairs.
• Monitor the progress of field operations and provide real-time support and guidance to technicians.
• Manage and track inventory of equipment and spare parts, ensuring availability for field assignments.
• Troubleshoot technical issues reported by field teams and provide remote assistance.
• Act as a liaison between field operations, engineering, and customer support teams.
• Ensure adherence to safety protocols and operational standards by field personnel.
• Maintain accurate records of field activities, service reports, and equipment status.
• Identify opportunities for process improvements in field operations workflow.
• Communicate effectively with remote teams using various collaboration tools.

• Associate's degree or equivalent technical certification in Telecommunications, Electronics, or a related field. A Bachelor's degree is a plus.
• Minimum of 4 years of experience in telecommunications field operations, technical support, or a related role.
• Solid understanding of telecommunications equipment and infrastructure (e.g., fiber optics, wireless technologies, network hardware).
• Proven experience in coordinating field service teams or managing technical projects remotely.
• Proficiency with field service management software and ticketing systems.
• Excellent organizational and time-management skills.
• Strong problem-solving abilities and technical aptitude.
• Effective communication and interpersonal skills, essential for remote collaboration.
• Ability to work independently and manage multiple priorities in a fully remote setting.
• Familiarity with safety procedures in telecom installations is beneficial.

• Develop and implement comprehensive Health, Safety, and Environmental (HSE) management systems and programs.
• Conduct risk assessments and develop mitigation strategies for field operations.
• Monitor compliance with all applicable HSE regulations, standards, and company policies.
• Investigate HSE incidents, near misses, and environmental spills; conduct root cause analysis and recommend corrective actions.
• Develop and deliver HSE training modules and awareness programs to field personnel and remote teams.
• Conduct virtual site audits and inspections, providing feedback and recommendations for improvement.
• Prepare regular HSE performance reports, including KPIs and trend analysis.
• Collaborate with project managers, engineers, and operational staff to ensure HSE is integrated into all phases of project execution.
• Advise on HSE aspects of contract management and contractor selection.
• Maintain HSE documentation, records, and databases.
• Stay current with industry HSE trends, regulations, and best practices.
• Promote a positive and proactive HSE culture across the organization.

• Bachelor's degree in Occupational Health & Safety, Environmental Science, Engineering, or a related field. Relevant professional certifications (e.g., NEBOSH, OSHA) are highly desirable.
• Minimum of 5 years of progressive experience in HSE management, preferably within the Oil & Gas industry or heavy industrial sector.
• Strong knowledge of HSE regulations, standards, and management systems (e.g., ISO 14001, ISO 45001).
• Proven experience in risk assessment, incident investigation, and corrective action planning.
• Excellent analytical, problem-solving, and organizational skills.
• Exceptional written and verbal communication skills, with the ability to effectively communicate with diverse stakeholders remotely.
• Demonstrated ability to work independently, manage time effectively, and meet deadlines in a remote setting.
• Proficiency in using digital collaboration tools (e.g., Microsoft Teams, Zoom, SharePoint) and HSE management software.
• Experience in developing and delivering virtual training.
• Adaptability and a proactive approach to identifying and addressing potential HSE issues.
• Must have a reliable home office setup and stable internet connectivity.

Our client is searching for a dynamic and experienced Remote Lead Field Operations Technician to join their fully remote team. In this vital role, you will oversee and coordinate the execution of field operations, including installations, maintenance, and troubleshooting, primarily through remote management and support. You will be responsible for ensuring the efficiency and effectiveness of our field service teams by providing expert guidance, developing operational strategies, and maintaining high standards of service delivery. The ideal candidate is a natural leader with a deep understanding of field operations, exceptional communication skills, and a proven ability to manage dispersed teams in a virtual environment. This position offers the unique opportunity to shape operational excellence from anywhere within Kenya.

• Lead and manage a distributed team of field operations technicians, providing remote guidance, support, and performance evaluation.
• Develop and implement standard operating procedures for installation, maintenance, and repair tasks to ensure consistency and quality.
• Oversee the scheduling and deployment of field technicians, optimizing resource allocation for maximum efficiency.
• Act as a primary point of escalation for complex technical issues encountered in the field, providing expert remote troubleshooting.
• Analyze field operational data, identify trends, and implement process improvements to enhance service delivery.
• Collaborate with cross-functional teams, including engineering and customer support, to address operational challenges and improve product performance.
• Conduct remote training sessions for field technicians on new equipment, procedures, and safety protocols.
• Ensure compliance with all company policies, safety regulations, and service level agreements.
• Maintain accurate records of all field operations, technician performance, and customer feedback.

• Extensive experience in field operations management, technical installation, or field service, with a proven track record of leadership.
• Demonstrated ability to effectively manage and motivate remote or geographically dispersed technical teams.
• Strong understanding of installation, maintenance, and troubleshooting principles for complex systems.
• Exceptional problem-solving and analytical skills, with a keen ability for remote diagnosis.
• Excellent communication, interpersonal, and presentation skills suitable for a virtual environment.
• Proficiency with field service management software, CRM systems, and remote collaboration tools.
• A Bachelor's degree in a relevant technical field or equivalent work experience is preferred.
• Must possess a reliable high-speed internet connection and a dedicated home office setup.
• Ability to work autonomously, make critical decisions, and drive operational success.

Our client offers a competitive executive-level salary and a comprehensive benefits package, including health, dental, and vision insurance, as well as retirement savings options. We provide substantial support for remote work, including home office stipends and professional development allowances. This role offers significant autonomy and the chance to make a substantial impact on our company's operational success. You will be part of a forward-thinking organization that champions remote work and fosters a culture of innovation and collaboration. Enjoy the flexibility of a fully remote position combined with the strategic importance of leading our field operations.

Our client, a leading environmental conservation organization, is seeking a dedicated and proactive Remote Administrative Support Specialist . This role is designed for individuals passionate about conservation and adept at managing administrative tasks within a distributed team. As a fully remote position, you will provide critical administrative support to field operations teams located across various regions, ensuring efficient communication, resource management, and documentation. The ideal candidate is highly organized, possesses excellent communication skills, and thrives in a fast-paced, mission-driven environment. You will be instrumental in supporting the logistical and administrative needs of our field conservation efforts, working from your home office. We are committed to a remote-first culture that empowers our team members with flexibility and the necessary tools for success. This role supports critical conservation initiatives in areas around Kitale, Trans-Nzoia, KE , with the understanding that the position itself is fully remote.

• Provide comprehensive remote administrative support to field operations teams, including scheduling and coordination.
• Manage and organize digital documentation, reports, and data submitted by field teams.
• Facilitate communication between field staff, head office, and external partners.
• Assist with the preparation and submission of field reports, grant proposals, and logistical plans.
• Track project timelines, manage action items, and ensure follow-up on operational tasks.
• Process expense reports, invoices, and other financial documentation for field activities.
• Conduct online research to support conservation project planning and resource identification.
• Maintain organized digital filing systems for all field operations-related documents.
• Assist with onboarding and training administrative processes for new field personnel.
• Ensure timely and accurate dissemination of information to relevant stakeholders.

• Minimum of 3 years of experience in an administrative support role, with significant experience in remote or hybrid work settings.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and virtual collaboration tools (e.g., Zoom, Teams, Slack).
• Strong organizational and time management skills, with the ability to manage multiple tasks and deadlines effectively.
• Excellent written and verbal communication skills, with a capacity for clear and concise communication in a remote context.
• Ability to work independently, take initiative, and problem-solve proactively.
• Experience working with environmental organizations or in field-based operations is highly advantageous.
• A stable home office environment with reliable high-speed internet access.
• Bachelor's degree in a relevant field or equivalent practical experience.
• Must be legally eligible to work in Kenya.

Our client offers a competitive salary of 68000 KSh per annum, comprehensive health insurance, and opportunities for professional development relevant to environmental conservation and administration. As a fully remote position, you will benefit from excellent work-life balance and the flexibility to work from home. Employees have access to modern digital tools, a supportive and mission-driven team environment, and the chance to contribute to meaningful conservation work. Regular performance reviews and potential for advancement are offered. Join an impactful organization dedicated to protecting our planet, fully remotely.

• Oversee the day-to-day operations of natural gas fields, ensuring optimal production and efficiency.
• Develop and implement operational plans, budgets, and performance targets.
• Ensure strict adherence to all safety, health, and environmental regulations and company policies.
• Manage and mentor remote field supervisors and coordinate activities with on-site personnel.
• Monitor production data, analyze trends, and implement strategies to maximize hydrocarbon recovery.
• Oversee maintenance activities, asset integrity, and equipment reliability for field infrastructure.
• Manage relationships with suppliers, contractors, and regulatory agencies.
• Lead incident investigations and implement corrective actions to prevent recurrence.
• Drive continuous improvement initiatives to enhance operational performance and reduce costs.
• Stay informed about industry best practices, technological advancements, and market dynamics in the natural gas sector.

• Bachelor's degree in Petroleum Engineering, Chemical Engineering, or a related field. Advanced degrees or relevant certifications are a plus.
• Minimum of 10 years of progressive experience in oil and gas field operations, with a significant focus on natural gas production.
• Proven track record in managing field operations, budgets, and personnel.
• In-depth knowledge of natural gas gathering, processing, and transportation systems.
• Strong understanding of health, safety, and environmental (HSE) regulations and best practices.
• Excellent leadership, communication, and decision-making skills.
• Demonstrated ability to manage remote teams and operations effectively.
• Proficiency in relevant operational software and data analysis tools.
• Ability to work effectively in a fully remote environment, demonstrating strong organizational and self-management skills.
• Experience in risk management and incident response.

• Remotely diagnose, troubleshoot, and repair complex mechanical, electrical, and software issues for specialized equipment.
• Provide clear and concise technical guidance and support to clients via remote communication channels (phone, video conferencing, email).
• Perform routine maintenance and calibration of equipment according to manufacturer specifications, utilizing remote diagnostic tools.
• Document all service activities, including diagnostics, repairs, and parts used, in the company's CRM system.
• Collaborate with internal engineering and support teams to resolve escalated technical challenges.
• Conduct remote training sessions for clients on equipment operation and basic maintenance.
• Maintain an inventory of essential spare parts and consumables for timely dispatch when on-site visits are required (infrequent).
• Adhere to all safety protocols and company standards in all aspects of work.
• Proactively identify potential issues and recommend preventative maintenance strategies.

• Proven experience as a Field Service Technician or similar role in a technical support capacity, preferably with exposure to industrial or specialized equipment.
• Strong understanding of mechanical, electrical, and software systems relevant to Installation & Maintenance .
• Excellent remote diagnostic and troubleshooting skills.
• Proficiency in using diagnostic software and remote access tools.
• Exceptional communication and interpersonal skills, with the ability to explain technical issues to non-technical users.
• Ability to work independently and manage time effectively in a remote setting.
• A diploma or degree in a relevant technical field (e.g., Electrical Engineering, Mechanical Engineering, Mechatronics) or equivalent practical experience.
• Willingness to occasionally travel to client sites within the Machakos region for critical repairs if absolutely necessary (less than 10% travel expected).
• Strong commitment to customer satisfaction and service quality.

• Competitive salary package commensurate with experience.
• Opportunity to work with state-of-the-art technology.
• Comprehensive remote work setup support.
• Continuous professional development and training opportunities.
• A supportive and collaborative team environment, despite the remote nature of the role.
• Potential for career advancement within a growing organization.