What E Commerce Operations Jobs are in Kenya?

• Assist in processing online orders accurately and efficiently.
• Manage and update inventory levels across various platforms.
• Coordinate with shipping partners to ensure timely dispatch of orders.
• Handle incoming customer inquiries regarding orders, shipping, and product availability.
• Prepare shipping labels and documentation.
• Conduct regular inventory checks and stock counts.
• Assist in the receiving and inspection of incoming stock.
• Help maintain the organization and cleanliness of the warehouse/storage area.
• Support the customer service team with order-related issues.
• Contribute to process improvement initiatives within the operations team.

• High school diploma or equivalent qualification.
• 1-3 years of experience in an operations, logistics, or warehouse environment, preferably within e-commerce.
• Basic understanding of inventory management principles.
• Familiarity with order processing and shipping procedures.
• Strong organizational skills and attention to detail.
• Good written and verbal communication skills.
• Proficiency in basic computer applications (e.g., Microsoft Office, Google Workspace).
• Ability to work effectively in a team and follow instructions carefully.
• A proactive attitude and willingness to learn new tasks.
• Physical ability to lift and move packages as needed.

• Competitive salary.
• Opportunity to gain hands-on experience in e-commerce operations.
• Work in a supportive team environment in Garissa .
• Contribute to the operational success of a growing online business.
• Potential for career advancement within the operations department.
• Be part of a company focused on providing quality home goods.

Our client is seeking a highly organized and detail-oriented E-commerce Operations & Logistics Coordinator to join their fully remote team. This role is essential for ensuring the smooth and efficient day-to-day operations of our client's e-commerce business, focusing on order fulfillment, inventory management, and shipping logistics. You will be responsible for overseeing the entire post-purchase customer experience, from order processing to final delivery. As a remote-first organization, we embrace flexibility and collaboration, allowing you to contribute effectively from anywhere. The ideal candidate possesses excellent problem-solving skills, a strong understanding of supply chain principles, and the ability to manage multiple tasks in a fast-paced environment. If you are passionate about optimizing operational efficiency and ensuring customer satisfaction in the e-commerce landscape, this position based in Kericho, Kericho, KE offers a unique opportunity.

• Oversee the order fulfillment process, ensuring accuracy and timeliness from order placement to dispatch.
• Manage and monitor inventory levels across various platforms and warehouses, coordinating with suppliers as needed.
• Coordinate with third-party logistics (3PL) providers and shipping carriers to ensure efficient and cost-effective delivery of orders.
• Track shipments, manage shipping documentation, and resolve any delivery issues or delays.
• Process returns and exchanges efficiently, ensuring a positive experience for the customer.
• Analyze operational data to identify bottlenecks and areas for improvement in the fulfillment and logistics chain.
• Implement and refine standard operating procedures (SOPs) for order processing, inventory management, and shipping.
• Liaise with customer service teams to address any order-related inquiries or issues.
• Maintain accurate records of all operational activities, including inventory levels, shipments, and returns.
• Contribute to cost-saving initiatives within operations and logistics.

• Proven experience in e-commerce operations, logistics, supply chain management, or a similar role.
• Strong understanding of order fulfillment, inventory management, and shipping processes.
• Experience working with e-commerce platforms (e.g., Shopify, WooCommerce) and order management systems (OMS).
• Familiarity with working with third-party logistics (3PL) providers and shipping carriers.
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Strong problem-solving abilities and a proactive approach to resolving issues.
• Proficiency in using spreadsheets and other relevant software for data tracking and analysis.
• Good communication and interpersonal skills for coordinating with internal teams and external partners.
• Ability to work independently and manage responsibilities effectively in a remote setting.
• Bachelor's degree in Business Administration, Supply Chain Management, or a related field is a plus.

• Competitive salary and benefits.
• Fully remote work arrangement, offering substantial flexibility.
• Health and wellness support.
• Opportunities for professional development and training in logistics and operations.
• A collaborative and supportive remote team culture.
• Chance to play a critical role in the operational success of an e-commerce business.

WhatJobs Direct is recruiting for an E-commerce Operations Trainee to join our client's growing remote team. This is an exciting entry-level position for individuals keen to immerse themselves in the intricacies of online retail operations. As a fully remote role, you will be integrated into a team that manages various aspects of the e-commerce lifecycle, from product listing to customer fulfillment. This traineeship is meticulously designed to provide hands-on experience and foundational knowledge in areas such as inventory management, order processing, customer service, and platform optimization. Our client is dedicated to nurturing emerging talent and offers a structured learning path with ongoing support to ensure your success and professional development in the digital commerce space. The ideal candidate will be highly organized, detail-oriented, and possess a strong aptitude for technology and problem-solving.

• Assist in managing product listings on various e-commerce platforms, ensuring accuracy and completeness of information.
• Support the order processing workflow, from verification to dispatch, ensuring timely and accurate fulfillment.
• Monitor inventory levels across different channels and alert management to potential stockouts or discrepancies.
• Handle customer inquiries and resolve issues related to orders, shipping, and product information via email and chat.
• Learn and apply best practices for optimizing product pages for search engines and customer conversion.
• Assist in the preparation of reports on sales performance, inventory turnover, and customer feedback.
• Collaborate with the logistics team to ensure smooth shipping and delivery processes.
• Participate in team meetings and contribute ideas for improving operational efficiency.
• Gain exposure to data analysis for identifying trends and suggesting improvements.

• High school diploma or equivalent; a diploma or certificate in a business-related field is an advantage.
• A genuine interest in e-commerce and online retail operations.
• Strong organizational skills and meticulous attention to detail.
• Proficiency in using computers and basic software applications (e.g., Microsoft Office Suite).
• Excellent written and verbal communication skills for effective customer interaction.
• Ability to learn quickly and adapt to new systems and processes.
• Demonstrated ability to work independently and manage tasks effectively in a remote environment.
• A reliable internet connection and a suitable remote workspace.
• A proactive and positive attitude towards problem-solving.

This traineeship offers an unparalleled opportunity to gain practical experience in the thriving e-commerce sector, all within a flexible remote work setting. You will receive dedicated training from seasoned professionals, coupled with ongoing mentorship to foster your skill development. Successful trainees may be considered for permanent roles based on merit and company growth. This role provides direct exposure to the operational backbone of online businesses, equipping you with transferable skills. The fully remote structure offers significant work-life balance advantages, allowing you to contribute effectively without geographical constraints. Our client champions a culture of continuous improvement and provides a supportive ecosystem for professional advancement.

• Manage and optimize all aspects of the e-commerce platform, including product listings, pricing, and promotional activities.
• Oversee inventory management processes, ensuring accurate stock levels and minimizing stockouts or overstock situations.
• Coordinate with logistics and shipping partners to ensure timely and efficient order fulfillment and delivery.
• Monitor and analyze key e-commerce performance metrics, such as conversion rates, average order value, and customer acquisition cost.
• Develop and implement strategies to improve the customer experience, including response times and issue resolution.
• Liaise with customer service teams to address and resolve customer inquiries and issues related to orders and products.
• Identify and implement process improvements to enhance operational efficiency and reduce costs.
• Stay up-to-date with e-commerce trends, technologies, and best practices.
• Collaborate with marketing and sales teams to align operational efforts with promotional campaigns.
• Ensure compliance with all relevant regulations and policies related to e-commerce operations.

• Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field.
• Minimum of 4 years of experience in e-commerce operations, online retail management, or a related field.
• Proven experience in managing inventory, order fulfillment, and logistics.
• Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and associated tools.
• Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Proficiency in using e-commerce analytics tools and reporting dashboards.
• Strong project management and organizational skills.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with remote teams.
• Detail-oriented with a commitment to accuracy and efficiency.
• Ability to work independently and manage responsibilities effectively in a remote environment.

Our client, WhatJobs Direct , is looking for a dedicated Junior E-commerce Operations Apprentice to join their growing team in Mombasa . This role is ideal for someone keen to understand the intricacies of online retail operations and logistics. You will gain practical experience in managing online product listings, processing orders, coordinating with shipping partners, and ensuring customer satisfaction. The apprenticeship program is designed to equip you with essential skills for a successful career in the fast-paced e-commerce industry. You will be working closely with experienced professionals who will provide guidance and support throughout your learning journey. The position requires a strong attention to detail and a commitment to learning the operational aspects of online sales and fulfillment. This role is primarily based on-site to ensure effective management of physical goods and operational processes.

• Assist in managing and updating product listings on various e-commerce platforms, ensuring accuracy of descriptions, pricing, and images.
• Process incoming customer orders efficiently and accurately.
• Coordinate with logistics and shipping partners to ensure timely delivery of products.
• Monitor inventory levels and assist in stock management to prevent stockouts.
• Handle customer inquiries related to orders, shipping, and product information via email or phone.
• Assist in preparing shipments and ensuring all packages are correctly labeled and documented.
• Learn and implement quality control checks for products and outgoing orders.
• Support the team in resolving any operational issues that may arise.
• Contribute to improving operational workflows and efficiency.

• High school diploma or equivalent.
• A keen interest in e-commerce and online retail operations.
• Strong organizational and time management skills.
• Excellent attention to detail and accuracy.
• Good communication skills, both written and verbal.
• Proficiency in basic computer applications, including email and spreadsheets.
• Ability to follow instructions and learn new processes quickly.
• A proactive and problem-solving attitude.
• Must be available to work on-site in Mombasa .
• Willingness to undertake training and development related to e-commerce operations.

• Hands-on training in a thriving e-commerce environment.
• Exposure to all aspects of online retail operations, from listing to fulfillment.
• Mentorship from experienced operations managers.
• Opportunities for skill development in areas like inventory management and customer service.
• A supportive team atmosphere focused on growth and collaboration.
• Potential for a permanent position based on performance and business needs.
• Regular performance feedback and development plans.

• Assist in managing online order processing and fulfillment workflows.
• Support inventory tracking and stock level monitoring to ensure availability.
• Respond to customer inquiries and resolve issues via email and chat support channels.
• Help maintain product listings on the e-commerce platform, ensuring accuracy and completeness.
• Collaborate with marketing and logistics teams to ensure seamless operations.
• Learn and utilize e-commerce platform tools and backend systems.
• Contribute to process improvement initiatives within the operations team.
• Participate in virtual team meetings and training sessions.

• A strong interest in e-commerce and online business operations.
• Excellent organizational and time management skills.
• Detail-oriented with a commitment to accuracy.
• Good written and verbal communication skills for customer interaction and team collaboration.
• Ability to work independently, manage tasks effectively, and meet deadlines in a remote setting.
• Basic computer literacy and familiarity with online platforms.
• A proactive attitude and a willingness to learn new processes.
• Must have reliable internet access and a dedicated remote workspace.

• Comprehensive training in e-commerce operations and best practices.
• Mentorship from experienced professionals in the online retail industry.
• Opportunity to gain hands-on experience in a fast-growing sector.
• Potential for career advancement within the company.
• Flexible remote work arrangement.
• Develop versatile skills applicable to the digital economy.
• Contribute to the customer satisfaction and operational efficiency of an online business.

• Oversee and manage all aspects of e-commerce operations, including inventory management, order fulfillment, warehousing, and shipping.
• Develop and implement efficient inventory control procedures to minimize stockouts and overstocking.
• Optimize warehouse layout and processes for maximum efficiency and productivity.
• Manage relationships with third-party logistics providers (3PLs), shipping carriers, and suppliers to ensure timely and cost-effective delivery.
• Develop and implement strategies to reduce shipping costs and improve delivery times.
• Monitor key operational metrics (e.g., order accuracy, fulfillment time, inventory turnover) and implement improvements.
• Ensure compliance with all relevant regulations and safety standards in the warehouse.
• Collaborate with the sales, marketing, and customer service teams to ensure seamless order processing and customer satisfaction.
• Lead and train the operations and warehouse staff, fostering a productive and safe work environment.

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Minimum of 5 years of experience in e-commerce operations and logistics management.
• Proven experience in inventory management, warehouse operations, and fulfillment processes.
• Strong understanding of supply chain principles and best practices.
• Experience managing third-party logistics providers (3PLs) and negotiating contracts.
• Excellent analytical, problem-solving, and decision-making skills.
• Proficiency in using e-commerce platforms, WMS (Warehouse Management Systems), and ERP systems.
• Strong leadership and team management abilities.
• Based in or willing to relocate to **Kakamega** for this on-site role.

• Manage and optimize the performance of multiple e-commerce channels, including website functionality, product listings, and promotional campaigns.
• Oversee order fulfillment processes, including inventory management, shipping, and returns, ensuring accuracy and timeliness.
• Collaborate with cross-functional teams, including marketing, customer service, and IT, to resolve operational issues and implement improvements.
• Analyze sales data, website traffic, and customer feedback to identify trends, opportunities, and areas for enhancement.
• Develop and implement strategies to improve website conversion rates, average order value, and customer retention.
• Monitor and manage third-party logistics providers to ensure service level agreements are met.
• Stay abreast of industry best practices and emerging technologies in e-commerce operations.
• Ensure compliance with all relevant e-commerce regulations and company policies.

• Bachelor's degree in Business Administration, Marketing, Supply Chain Management, or a related field.
• Minimum of 5 years of progressive experience in e-commerce operations or management.
• Proven expertise in managing major e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
• Strong understanding of SEO, SEM, and digital marketing principles as they relate to e-commerce.
• Excellent analytical skills with proficiency in data analysis tools (e.g., Google Analytics, Excel).
• Demonstrated ability to manage complex projects and multiple priorities in a remote setting.
• Exceptional problem-solving and decision-making capabilities.
• Outstanding communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
• Experience with inventory management software and order management systems.

Our client, a fast-growing online retailer specializing in Beauty & Wellness products, is seeking a meticulous and proactive Beauty E-commerce Operations Specialist in Mlolongo, Machakos, KE . This role is crucial for ensuring the smooth and efficient day-to-day operations of our client's e-commerce platform. You will be responsible for managing online order fulfillment, inventory accuracy, customer service inquiries related to operations, and optimizing various backend processes. We are looking for an individual with strong organizational skills, a keen eye for detail, and a passion for the beauty industry who can thrive in a hands-on, on-site role. Your contribution will directly impact customer satisfaction and operational efficiency.

• Oversee the entire online order fulfillment process, from order placement to shipping and delivery.
• Manage inventory levels across all online channels, ensuring accuracy and minimizing stockouts or overstock situations.
• Coordinate with warehouse staff and shipping partners to ensure timely and accurate order dispatch.
• Respond to customer inquiries and resolve issues related to orders, shipping, and returns in a timely and professional manner.
• Process returns, exchanges, and refunds according to company policies.
• Monitor website backend operations, including product listing accuracy, pricing, and promotional setup.
• Identify and implement process improvements to enhance operational efficiency and customer experience.
• Generate regular reports on key operational metrics (e.g., order volume, fulfillment times, inventory turnover).
• Ensure compliance with all company policies and industry regulations related to e-commerce operations.
• Assist with special projects and initiatives as needed to support the e-commerce team.

• Proven experience in e-commerce operations, logistics, or order fulfillment.
• Strong understanding of online retail operations and inventory management principles.
• Excellent organizational and time management skills, with the ability to multitask effectively.
• Detail-oriented with a high degree of accuracy in data entry and process execution.
• Proficient in using e-commerce platforms, order management systems, and MS Office Suite (especially Excel).
• Strong customer service skills with the ability to handle inquiries and resolve problems effectively.
• Familiarity with the beauty and wellness product landscape is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Good communication skills, both written and verbal.
• High school diploma or equivalent required; Associate's or Bachelor's degree is a plus.

This contractor role offers a competitive hourly rate commensurate with experience. You will gain valuable experience in the booming e-commerce beauty sector. Our client provides a supportive team environment and opportunities for learning and development within operations. This position offers a chance to be an integral part of a growing online business, contributing directly to its success. Employees may also benefit from product discounts on beauty and wellness items. This role is ideal for someone seeking hands-on experience in e-commerce operational management.