What Customer Service Best Practices Jobs are in Kenya?
Showing 533 Customer Service Best Practices jobs in Kenya
Blockchain Network Engineer - Remote OR Hybrid
50100 Kitale / Remote
Placements24
Posted 3 days ago
Job Viewed
Job Description
About the Role Our client, a rapidly growing enterprise focused on blockchain infrastructure solutions, is seeking a skilled Blockchain Network Engineer. This role offers flexibility, with options for either remote work or a hybrid arrangement based in **Kitale, Trans-Nzoia, KE**. You will be instrumental in designing, implementing, and maintaining the network infrastructure that powers our blockchain ecosystem. This position demands a deep understanding of network protocols, distributed systems, and the unique requirements of blockchain networks. You will work on ensuring the reliability, scalability, and security of our blockchain nodes and network operations. This is an exciting opportunity to contribute to critical infrastructure development in the dynamic blockchain space, working with a team dedicated to innovation and operational excellence. We are looking for a proactive individual who can adapt to evolving technological landscapes and contribute to robust network solutions. Key Responsibilities
- Design, deploy, and manage blockchain network infrastructure, including nodes, validators, and related components.
- Monitor network performance, identify bottlenecks, and implement solutions to optimize speed and efficiency.
- Ensure the security and integrity of the blockchain network, implementing appropriate security measures.
- Troubleshoot network issues, perform diagnostics, and resolve problems promptly.
- Collaborate with development teams to integrate new features and protocols into the network.
- Develop and maintain documentation for network configurations, procedures, and standards.
- Stay current with advancements in blockchain technology, network engineering, and cybersecurity.
- Participate in capacity planning and scalability initiatives for the network.
- Automate network deployment and management tasks using scripting and relevant tools.
- Bachelor's degree in Computer Science, Networking, Information Technology, or a related field, or equivalent practical experience.
- Proven experience in network engineering, with a focus on distributed systems and/or blockchain technologies.
- Solid understanding of networking protocols (TCP/IP, DNS, HTTP) and network security concepts.
- Experience with deploying and managing nodes for various blockchain networks (e.g., Bitcoin, Ethereum, or others).
- Familiarity with cloud infrastructure (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes).
- Scripting skills in languages like Python, Bash, or Go for automation.
- Strong problem-solving and analytical abilities.
- Excellent communication skills, with the ability to work effectively in a hybrid or remote team.
- Understanding of network monitoring tools and techniques.
- Competitive contractor rates commensurate with experience.
- Flexible work arrangements (remote or hybrid).
- Opportunity to work on cutting-edge blockchain projects.
- Gain experience with diverse blockchain networks and infrastructure.
- Supportive team environment focused on collaboration.
- Potential for contract extension based on performance and project needs.
Is this job a match or a miss?
Apply Now
0
Job Description
About the Role Our client, a major player in the extraction of valuable minerals, is looking for an experienced Senior Ore Processing Supervisor for their facility in Kakamega, Kenya . This on-site role is fundamental to ensuring the efficient and effective operation of the processing plant, including crushing, grinding, flotation, and dewatering circuits. You will be responsible for overseeing daily operations, managing a team of plant operators and technicians, and ensuring that production targets are met while maintaining high standards of safety, quality, and environmental compliance. The ideal candidate possesses a strong technical background in mineral processing, excellent leadership skills, and a proven ability to troubleshoot complex operational issues. This is an excellent opportunity to contribute to a vital stage of the mining value chain in a dynamic operational setting. Key Responsibilities
- Supervise and coordinate the daily activities of the ore processing plant, including crushing, grinding, flotation, and filtration operations.
- Ensure the plant operates safely, efficiently, and in compliance with all environmental regulations and company policies.
- Monitor key process parameters and equipment performance, making adjustments as necessary to optimize recovery and throughput.
- Manage and mentor a team of plant operators and technicians, providing training and guidance.
- Troubleshoot operational issues, identify root causes, and implement effective solutions.
- Oversee preventative maintenance activities and ensure equipment is kept in optimal working condition.
- Conduct regular safety inspections and promote a strong safety culture within the processing team.
- Maintain accurate production records and prepare daily operational reports.
- Collaborate with metallurgists, maintenance teams, and mine operations to ensure seamless integration.
- Contribute to continuous improvement initiatives aimed at enhancing process efficiency and reducing costs.
- Diploma or Bachelor's degree in Mineral Processing, Metallurgy, Chemical Engineering, or a related field.
- A minimum of 6 years of experience in mineral ore processing operations, with at least 3 years in a supervisory role.
- Strong understanding of crushing, grinding, flotation, and dewatering circuits and associated equipment.
- Proven ability to troubleshoot and resolve operational and mechanical issues.
- Experience with process control systems and data logging is desirable.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work effectively under pressure and manage multiple priorities.
- Commitment to safety, health, and environmental standards.
- Willingness to work shifts and weekends as required by plant operations.
- Previous experience in the Kenyan mining sector is an advantage.
Is this job a match or a miss?
Apply Now
1
Remote Chief Metallurgist - Advanced Ore Processing
80100 Mombasa / Remote
Placements24
Posted 5 days ago
Job Viewed
Job Description
About the Role Our client, a leader in the international mining industry, is actively seeking a highly accomplished Chief Metallurgist to join their innovative, fully remote technical team. This position is critical for driving advancements in ore processing and recovery technologies across diverse mineral projects. The role is entirely remote, allowing the successful candidate to operate from a strategic location while collaborating with global teams and contributing to significant operational improvements. The ideal candidate will possess extensive expertise in mineral processing, hydrometallurgy, and pyrometallurgy, coupled with a strong command of process simulation and optimization tools. You will be instrumental in developing and implementing strategies to enhance efficiency, reduce costs, and improve environmental performance in mineral treatment operations. This remote role demands a proactive approach, exceptional problem-solving capabilities, and a commitment to excellence in a virtual work environment. While some operational oversight may be linked to the Mombasa region's interests, the position itself is not site-based. Key Responsibilities
- Lead the development and optimization of mineral processing flowsheet designs.
- Oversee metallurgical test programs, from laboratory scale to pilot plant operations.
- Provide expert technical guidance on plant operations, troubleshooting, and performance enhancement.
- Analyze metallurgical data to identify areas for improvement and cost reduction.
- Develop and implement innovative processing technologies to maximize metal recovery.
- Collaborate with engineering and operational teams to ensure efficient plant design and commissioning.
- Prepare detailed metallurgical reports, feasibility studies, and technical recommendations.
- Ensure metallurgical practices adhere to stringent safety and environmental standards.
- Mentor and develop a remote team of metallurgists and process engineers.
- Evaluate new technologies and equipment for potential implementation in processing plants.
- Ph.D. or Master's degree in Metallurgy, Chemical Engineering, or a related field.
- A minimum of 15 years of relevant experience in mineral processing and metallurgy, with significant leadership experience.
- Extensive knowledge of hydrometallurgical and pyrometallurgical processes.
- Proficiency in metallurgical simulation software (e.g., METSIM, HSC Chemistry) and data analysis tools.
- Proven ability to manage complex projects and deliver results in challenging environments.
- Exceptional communication and interpersonal skills, with the ability to influence stakeholders remotely.
- Demonstrated success in driving process improvements and technological innovation.
- Experience working effectively in a distributed, remote team structure.
- Strong understanding of process safety management and environmental regulations.
- Adaptability and a proactive mindset for remote work challenges.
Is this job a match or a miss?
Apply Now
2
Job Description
About the Role Our client, WhatJobs Direct, is seeking a highly skilled and empathetic Customer Resolution Specialist to join their remote team. This role is focused on addressing and resolving complex customer issues, complaints, and escalations to ensure customer satisfaction and retention. You will act as a mediator, investigating problems thoroughly and implementing effective solutions. This position requires excellent communication, negotiation, and problem-solving abilities. As a remote contractor, you will have the flexibility to manage your workload from a remote location. We are looking for individuals who are dedicated to finding optimal outcomes for customers while upholding company policies. This is a great opportunity to leverage your expertise in a flexible, contract-based role. Key Responsibilities
- Investigate and resolve complex customer complaints and escalations.
- Communicate with customers via phone, email, and chat to understand their issues.
- Analyze customer feedback and identify root causes of problems.
- Develop and implement effective solutions to satisfy customer needs.
- Collaborate with internal departments to facilitate issue resolution.
- Document all resolution steps and outcomes meticulously in the CRM system.
- Provide feedback to management on recurring issues and suggest process improvements.
- Maintain a high level of customer satisfaction throughout the resolution process.
- Ensure compliance with company policies and service level agreements.
- Proven experience in customer service, preferably in a resolution or escalation role.
- Exceptional communication, negotiation, and interpersonal skills.
- Strong analytical and problem-solving abilities with a focus on detail.
- Ability to remain calm and professional under pressure.
- Proficiency in CRM software and ticketing systems.
- Experience working remotely and managing tasks independently.
- High school diploma or equivalent; a college degree is a plus.
- Ability to work effectively with cross-functional teams.
- Strong understanding of customer service principles and best practices.
- Competitive hourly rate of 55000 KSh equivalent for contract duration.
- Flexible remote work arrangement.
- Opportunity to work on challenging and rewarding cases.
- Gain valuable experience in customer conflict resolution.
- Direct impact on customer retention and satisfaction.
Is this job a match or a miss?
Apply Now
3
Job Description
About the Role Our client, a renowned hospitality group, is seeking a reliable and experienced Catering Service Lead to join their team in **Nakuru**. This role is crucial for ensuring the flawless execution of on-site catering services for a variety of events. As a Catering Service Lead, you will be responsible for overseeing the service staff, managing the client experience during events, and upholding the highest standards of quality and professionalism. The ideal candidate will have strong leadership skills, a keen eye for detail, and a passion for delivering exceptional guest satisfaction. This is an excellent opportunity to work in a dynamic setting within **Nakuru**, contributing to memorable culinary experiences. You will be the face of our client's service during events, directly influencing the guest experience. Your ability to motivate and guide a team will be paramount to success in this role. Key Responsibilities
- Lead and supervise catering service staff during events in **Nakuru**, ensuring efficient and courteous service delivery.
- Manage the setup of dining areas, buffets, and bar services according to event specifications.
- Oversee food and beverage service, ensuring quality, presentation, and timely delivery.
- Interact directly with clients and guests, addressing needs and ensuring satisfaction throughout the event.
- Ensure adherence to all health, safety, and sanitation standards during service.
- Train and guide service staff on proper serving techniques, etiquette, and event protocols.
- Manage inventory of service supplies, including linens, cutlery, and glassware.
- Troubleshoot and resolve any service-related issues promptly and professionally.
- Coordinate with kitchen staff and event managers to ensure seamless communication.
- Conduct post-event service debriefs with the team to identify areas for improvement.
- Previous experience as a Catering Supervisor, Banquet Lead, or similar role is essential, preferably in **Nakuru**.
- Proven ability to lead and motivate a team of service staff.
- Excellent customer service and interpersonal skills.
- Strong understanding of food and beverage service standards.
- Ability to work flexible hours, including evenings, weekends, and holidays as required by event schedules.
- Good organizational skills and attention to detail.
- Ability to remain calm and effective in high-pressure situations.
- Knowledge of health and safety regulations in food service.
- Physical stamina to stand for long periods and manage event setups.
- A positive attitude and a commitment to delivering exceptional event experiences in **Nakuru**.
- Competitive hourly wage and potential for gratuities.
- Flexible working hours supporting a good work-life balance.
- Opportunity to work at diverse and exciting events in **Nakuru**.
- Gain valuable experience in event leadership.
- Be part of a professional and friendly team.
Is this job a match or a miss?
Apply Now
4
Job Description
We are seeking a dedicated Customer Experience Advocate to join our client's team. In this on-site role, you will be the frontline representative of our brand, interacting directly with customers to provide exceptional service, resolve issues, and ensure a positive overall experience. Your ability to connect with customers and address their needs will be paramount to your success.
Responsibilities:
Responsibilities:
- Engage with customers in person, via phone, and email to provide information and support.
- Address customer inquiries, concerns, and complaints with empathy and efficiency.
- Troubleshoot and resolve issues, escalating to management when necessary.
- Process customer orders, requests, and returns accurately.
- Educate customers on product features and benefits.
- Maintain a clean and organized customer service area.
- Document customer interactions and feedback in the CRM system.
- Contribute to team efforts and achieve performance targets.
- Adhere to company policies and procedures.
- Proactively identify opportunities to enhance the customer experience.
- Assist with customer onboarding and initial setup guidance.
- Gather customer feedback and relay insights to relevant departments.
- Previous experience in customer service, retail, or a related field is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work effectively in a team environment.
- Proficiency with basic computer applications and POS systems.
- A positive attitude and professional demeanor.
- High school diploma or equivalent.
- Availability to work on-site in Kericho, Kericho, KE .
Is this job a match or a miss?
Apply Now
5
Job Description
About the Role Our client, a prominent provider of climate control solutions, is looking for an experienced HVAC Service Engineer to join their dedicated team based in **Nakuru**. This position is critical for ensuring the optimal functionality and longevity of heating, ventilation, and air conditioning systems for a diverse range of commercial and industrial clients. You will be responsible for diagnosing complex technical issues, performing repairs, conducting preventive maintenance, and overseeing installations. The ideal candidate will possess a strong technical background in HVAC systems, excellent troubleshooting skills, and a commitment to delivering exceptional service. This role requires a hands-on approach and the ability to work effectively on-site, often under pressure, to meet client needs. You will be an essential part of a reputable company known for its quality service and commitment to customer satisfaction within the **Nakuru** region. We are seeking a professional who is proactive, detail-oriented, and capable of managing their workload efficiently to ensure client comfort and operational efficiency. This is an excellent opportunity to advance your career in the HVAC industry with a respected organization. Key Responsibilities
- Perform diagnostic assessments of HVAC systems to identify malfunctions and issues.
- Repair and service a wide variety of HVAC equipment, including air conditioners, furnaces, heat pumps, chillers, and ventilation systems.
- Conduct regular preventive maintenance checks and tune-ups to ensure systems operate efficiently and reliably.
- Install new HVAC systems and components according to design specifications and building codes.
- Read and interpret technical manuals, blueprints, and schematics to guide repair and installation processes.
- Manage service calls, prioritize tasks, and ensure timely completion of work orders.
- Provide technical guidance and support to clients, explaining repair procedures and system functionalities.
- Maintain accurate service records, including parts used, labor hours, and diagnostic findings.
- Adhere strictly to all safety protocols and industry standards.
- Respond to emergency service requests promptly and effectively.
- Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 4 years of experience in HVAC service, maintenance, and installation.
- Strong knowledge of refrigeration cycles, electrical components, and control systems in HVAC equipment.
- Proficiency in reading schematics and technical diagrams.
- Experience with diagnostic tools and testing equipment.
- Excellent troubleshooting and problem-solving abilities.
- Valid driver's license and a clean driving record.
- Strong communication and customer service skills.
- Certification in HVAC (e.g., EPA Section 608) is highly preferred.
- Ability to work independently and manage time effectively on-site.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance plan.
- Opportunities for continuous professional development and advanced training.
- Company vehicle provided for service calls.
- Paid vacation and sick leave.
- Retirement savings plan.
- A stable and rewarding career path within a growing company.
Is this job a match or a miss?
Apply Now
6
Customer Experience Strategist
00511 Ongata Rongai / Remote
Placements24
Posted 10 days ago
Job Viewed
Job Description
About the Role Our client, a leading management consultancy, is seeking a visionary Customer Experience Strategist to join their fully remote team. This role is dedicated to helping organizations design and implement customer-centric strategies that drive engagement, loyalty, and business growth. You will be responsible for understanding customer journeys, identifying pain points, and developing innovative solutions to enhance every touchpoint. As a remote-first professional, you will collaborate with diverse clients and internal teams using state-of-the-art digital collaboration platforms. This is an exceptional opportunity to shape exceptional customer experiences and deliver tangible value. The conceptual hub for this position is **Ongata Rongai, Kajiado, KE**, but the work is performed entirely remotely, offering global reach and flexibility. Key Responsibilities
- Conduct in-depth analysis of customer journeys, touchpoints, and feedback across various channels.
- Develop customer experience strategies and roadmaps aligned with client business objectives.
- Identify opportunities to innovate and improve customer interactions, processes, and service delivery.
- Design and prototype new customer experiences, leveraging user-centered design principles.
- Collaborate with cross-functional teams (marketing, sales, product, service) to ensure seamless customer journeys.
- Develop key performance indicators (KPIs) to measure the effectiveness of CX initiatives and track progress.
- Facilitate workshops and co-creation sessions with clients and stakeholders.
- Stay abreast of emerging trends and best practices in customer experience management and digital innovation.
- Champion a customer-centric mindset throughout client organizations.
- Bachelor's degree in Marketing, Business Administration, Psychology, Design, or a related field; Master's degree preferred.
- A minimum of 5 years of experience in customer experience strategy, design, marketing, or a related field.
- Proven track record in developing and implementing successful customer experience strategies.
- Strong understanding of customer journey mapping, user research, and service design principles.
- Excellent analytical, problem-solving, and strategic thinking skills.
- Exceptional communication, presentation, and storytelling abilities.
- Proficiency in relevant CX tools and platforms (e.g., journey mapping software, analytics tools).
- Ability to work independently and collaboratively within a fully remote team environment.
- Experience in digital transformation projects and a passion for leveraging technology to enhance customer experiences.
- Demonstrated ability to influence stakeholders and drive change in client organizations.
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan with employer matching.
- Generous paid time off and holiday leave.
- Significant opportunities for professional development, training, and conference attendance.
- The flexibility and autonomy of a fully remote role.
- Opportunity to work on impactful projects with leading organizations.
- A supportive and innovative virtual team culture.
Is this job a match or a miss?
Apply Now
7
Job Description
Our client is seeking a dedicated Virtual Customer Advocate to join their expanding remote workforce. In this role, you will be a key point of contact for customers, ensuring their needs are met with professionalism and efficiency. This fully remote position offers the flexibility to work from your home office, contributing to exceptional customer experiences across Kenya. You will handle a range of customer interactions, from initial inquiries to resolving complex problems, acting as a true advocate for the customer.
Responsibilities:
Responsibilities:
- Serve as the primary point of contact for customer inquiries via phone, email, and chat.
- Provide accurate and comprehensive information regarding our products and services.
- Troubleshoot and resolve customer issues with a focus on first-contact resolution.
- Document all customer interactions and feedback meticulously in our CRM system.
- Escalate challenging issues to senior support or relevant teams when necessary.
- Maintain a positive and professional demeanor at all times.
- Strive to exceed customer expectations and build strong customer relationships.
- Collaborate with team members to share best practices and improve service delivery.
- Adhere strictly to company policies and service level agreements.
- Contribute to the creation and updating of customer support documentation and FAQs.
- Previous experience in a customer-facing role is essential.
- Excellent communication, empathy, and active listening skills.
- Strong problem-solving capabilities and the ability to think critically.
- Proficiency in using helpdesk software and CRM platforms.
- Demonstrated ability to work autonomously and manage workload effectively in a remote environment.
- High school diploma or equivalent; further education or certifications are a plus.
- A reliable internet connection and a quiet, dedicated workspace are required.
- This is a fully remote position supporting our client's strategic initiatives related to Kitale, Trans-Nzoia, KE .
Is this job a match or a miss?
Apply Now
8
Customer Relations Coordinator
10102 Ongata Rongai / Remote
Placements24
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a motivated Customer Relations Coordinator to join their team. This hybrid role offers the flexibility to work both remotely and from our office, providing a balanced approach to customer engagement. You will be responsible for managing customer communications, resolving inquiries, and ensuring a high level of satisfaction.
Responsibilities:
Responsibilities:
- Manage inbound customer communications via email, phone, and chat.
- Provide accurate information and support regarding products and services.
- Resolve customer issues and complaints efficiently and effectively.
- Escalate complex issues to appropriate team members or departments.
- Document customer interactions and resolutions in the CRM system.
- Assist in maintaining customer databases and records.
- Contribute to a positive team environment.
- Adhere to company communication guidelines and service standards.
- Identify opportunities for service improvement based on customer feedback.
- Support the team in various customer-facing initiatives.
- Previous experience in customer service or administration is a plus.
- Good communication and interpersonal skills.
- Basic problem-solving abilities.
- Proficiency in using standard office software.
- Ability to work independently and as part of a team.
- High school diploma or equivalent.
- Comfort working in a hybrid model, splitting time between remote work and the office in Ongata Rongai, Kajiado, KE .
Is this job a match or a miss?
Apply Now
9