What Corporate Social Responsibility Jobs are in Nairobi?
Showing 5 Corporate Social Responsibility jobs in Nairobi
Job Description
Job Title: Group Product Manager
Business Unit: Sun Pharma East Africa Ltd
Location: Nairobi
At Sun Pharma, we commit to helping youCreate your own sunshine by fostering an environment where you grow at every step, take charge of your journey and thrive in a supportive community. Are You Ready to Create Your Own Sunshine?
As you enter the Sun Pharma world, youll find yourself becoming Better every day through continuous progress. Exhibit self-drive as you Take charge and lead with confidence. Additionally, demonstrate a collaborative spirit, knowing that we Thrive together and support each others journeys.
**JOB SUMMARY:** As a Group Product Manager (GPM) within Marketing, you will usually be office based. The **Group Product Manager (GPM)** provides **strategic leadership and end-to-end ownership** of the country brand portfolio, driving the development and execution of **HCP-focused marketing strategies** that deliver sustained **revenue growth, market share expansion, and long-term profitability** .
The role **encompasses cross-functional stakeholders** , translates market intelligence into actionable strategies, and **shapes KOL engagement and development** to strengthen brand positioning and competitive advantage. The role is accountable for **rigorous KPI governance** , excellence in execution, and continuous optimization of marketing initiatives.
**RESPONSIBILITIES:**
+ Development, collaboration, implementation, & accountability for strategic and operational plans which optimize profitability, market share, and revenue growth for a brand portfolio in the short and long term.
+ Applicant to lead various assignments to help the BU meet overall BU business goals
+ Development of marketing and promotional plans for products to support the end consumers need
+ Monitor business performance and support the portfolio with the help of regular tracking
+ Market intelligence through primary research and customer connect
+ Writing and executing strategic business and marketing plans in collaboration with important prescribers, opinion leaders, round tables, and other advisory groups
+ Joint financial responsibility for budgets (advertising and promotion, conferences and symposia, sales brochures and other product documentation, website content, literature), as well as analysis of budget income and costs
+ Initiating and coordinating marketing activities and projects
+ Presentation to staff and training field staff for the sameVisiting national and international congresses, hospitals, and key opinion leaders (KOLs);
+ Translating the corporate brand strategy in close collaboration with headquarters, together with logos and visuals, working with corporate product budgets (approval for expenditure on projects, local communication strategies), and providing input into corporate product strategy;
+ Discussion partner for first, second, and third-line professionals such as medical specialists, pharmacists, and other medical professionals, and for other DMU members (decision-making units) such as local and national formulary committees and insurance companies;
+ Organizing advisory councils, acting as a discussion leader or chairman, or giving product presentations.
+ Collaboration with internal & external media to ensure the proper execution of strategies
**Job Requirements**
Educational Qualification: B. Pharm / M. Pharm & MBA
Experience: 10 to 15 years previous work experience.
Skills required include:
+ Demonstrable success in marketing or sales;
+ Strategic insight;
+ Effective networking skills and planning ability;
+ Creativity and persuasiveness;
+ Analytical and conceptual strength;
+ A strong and inspiring personality;
+ Self-starting and entrepreneurial.
Your Success Matters to Us
At Sun Pharma, your success and well-being are our top priorities! We provide robust benefits and opportunities to foster personal and professional growth.Join us at Sun Pharma, where every day is an opportunity to grow, collaborate, and make a lasting impact. Lets create a brighter future together!
**Disclaimer:** The preceding job description has been designed to indicate the general nature and level of work performed by employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of incumbent(s).
We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.
Business Unit: Sun Pharma East Africa Ltd
Location: Nairobi
At Sun Pharma, we commit to helping youCreate your own sunshine by fostering an environment where you grow at every step, take charge of your journey and thrive in a supportive community. Are You Ready to Create Your Own Sunshine?
As you enter the Sun Pharma world, youll find yourself becoming Better every day through continuous progress. Exhibit self-drive as you Take charge and lead with confidence. Additionally, demonstrate a collaborative spirit, knowing that we Thrive together and support each others journeys.
**JOB SUMMARY:** As a Group Product Manager (GPM) within Marketing, you will usually be office based. The **Group Product Manager (GPM)** provides **strategic leadership and end-to-end ownership** of the country brand portfolio, driving the development and execution of **HCP-focused marketing strategies** that deliver sustained **revenue growth, market share expansion, and long-term profitability** .
The role **encompasses cross-functional stakeholders** , translates market intelligence into actionable strategies, and **shapes KOL engagement and development** to strengthen brand positioning and competitive advantage. The role is accountable for **rigorous KPI governance** , excellence in execution, and continuous optimization of marketing initiatives.
**RESPONSIBILITIES:**
+ Development, collaboration, implementation, & accountability for strategic and operational plans which optimize profitability, market share, and revenue growth for a brand portfolio in the short and long term.
+ Applicant to lead various assignments to help the BU meet overall BU business goals
+ Development of marketing and promotional plans for products to support the end consumers need
+ Monitor business performance and support the portfolio with the help of regular tracking
+ Market intelligence through primary research and customer connect
+ Writing and executing strategic business and marketing plans in collaboration with important prescribers, opinion leaders, round tables, and other advisory groups
+ Joint financial responsibility for budgets (advertising and promotion, conferences and symposia, sales brochures and other product documentation, website content, literature), as well as analysis of budget income and costs
+ Initiating and coordinating marketing activities and projects
+ Presentation to staff and training field staff for the sameVisiting national and international congresses, hospitals, and key opinion leaders (KOLs);
+ Translating the corporate brand strategy in close collaboration with headquarters, together with logos and visuals, working with corporate product budgets (approval for expenditure on projects, local communication strategies), and providing input into corporate product strategy;
+ Discussion partner for first, second, and third-line professionals such as medical specialists, pharmacists, and other medical professionals, and for other DMU members (decision-making units) such as local and national formulary committees and insurance companies;
+ Organizing advisory councils, acting as a discussion leader or chairman, or giving product presentations.
+ Collaboration with internal & external media to ensure the proper execution of strategies
**Job Requirements**
Educational Qualification: B. Pharm / M. Pharm & MBA
Experience: 10 to 15 years previous work experience.
Skills required include:
+ Demonstrable success in marketing or sales;
+ Strategic insight;
+ Effective networking skills and planning ability;
+ Creativity and persuasiveness;
+ Analytical and conceptual strength;
+ A strong and inspiring personality;
+ Self-starting and entrepreneurial.
Your Success Matters to Us
At Sun Pharma, your success and well-being are our top priorities! We provide robust benefits and opportunities to foster personal and professional growth.Join us at Sun Pharma, where every day is an opportunity to grow, collaborate, and make a lasting impact. Lets create a brighter future together!
**Disclaimer:** The preceding job description has been designed to indicate the general nature and level of work performed by employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of incumbent(s).
We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.
Is this job a match or a miss?
Apply Now
0
Job Description
**Company Overview**
Cigna Healthcare is a global health service company dedicated to improving the health, well‑being, and peace of mind of those we serve by making healthcare simple, affordable, and predictable. We are a mature yet evolving organization with a strong focus on Agile ways of working.
Together with more than 700 colleagues across Kuala Lumpur, Bengaluru, Nairobi, Antwerp, and Madrid, you will support our International Organisations Health (IOH) business lines, serving over 500,000 customers worldwide.
**About the Role**
Cigna is undergoing a major global Agile transformation with SAFe (Scaled Agile Framework) as a core delivery model. We are looking for a Senior .NET Engineer with strong hands-on DevOps and Infrastructure-as-Code (IaC) capability to join our IOH Platform Team.
You will apply **deep expertise in modern .NET development** while **working within a platform team that builds shared services and tooling used across multiple product teams** . You'll operate in a predominantly **on-premises Windows Server environment,** contributing to reliable, scalable systems while supporting a gradual evolution toward hybrid/cloud solutions.
**Important:** This role requires both strong .NET engineering and hands-on DevOps/IaC experience.
**What You'll Do**
+ Design, build, and maintain backend services and APIs using .NET (ASP.NET Core)
+ Develop and optimize data access layers using Entity Framework Core
+ Own services end-to-end: architecture, development, testing, deployment, and monitoring
+ Build and maintain CI/CD pipelines and automated deployment processes
+ Implement and manage Infrastructure-as-Code (IaC) for application and environment provisioning
+ Work extensively with on-premises Windows Server environments, including deployment and runtime management on virtual machines
+ Collaborate with product and delivery teams to create reusable technical solutions
+ Contribute to improving engineering standards, automation, and system reliability
**What You'll Bring (Required)**
+ Bachelor's degree in IT or related field.
+ 5-7+ years of experience in software engineering, with strong backend focus
+ **Deep hands-on experience with .NET technologies,** including: ASP.NET Core (Web APIs) and Entity Framework Core
+ Proven experience building and maintaining production-grade backend systems
+ **Hands-on DevOps experience** , including: **CI/CD pipeline implementation and management and Infrastructure-as-Code (IaC)** using tools such as Terraform, ARM, Bicep, or similar
+ Solid experience working in on-premises environments (Windows Server)
+ Working knowledge of Agile practices (e.g., sprint ceremonies, backlog refinement, stand-ups)
+ Experience with Git-based version control
**Nice to Have**
+ Experience with hybrid or cloud platforms (e.g., Microsoft Azure)
+ Exposure to SAFe (Scaled Agile Framework)
+ Experience building shared platforms or internal developer tooling
**Key Expectations**
+ **Strong engineering depth in .NET combined with practical DevOps/IaC capability**
+ Comfortable working across application code and infrastructure layers
+ Ability to deliver in structured Agile environments
+ Experience supporting and evolving on-premise enterprise systems
**Why Join:** You'll be part of a team enabling engineering excellence across IOH, while staying grounded in hands-on .NET delivery and real-world infrastructure challenges.
**Our Offer**
+ A challenging job in an international and growing enterprise
+ A key role in a small, engaged platform team with strong ownership and ART‑level impact
+ A development chapter and community that actively supports your growth
+ A culture that strongly embraces Agile values and continuous improvement
+ A technologically mature environment using solid SDLC principles and agile methodologies
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
Cigna Healthcare is a global health service company dedicated to improving the health, well‑being, and peace of mind of those we serve by making healthcare simple, affordable, and predictable. We are a mature yet evolving organization with a strong focus on Agile ways of working.
Together with more than 700 colleagues across Kuala Lumpur, Bengaluru, Nairobi, Antwerp, and Madrid, you will support our International Organisations Health (IOH) business lines, serving over 500,000 customers worldwide.
**About the Role**
Cigna is undergoing a major global Agile transformation with SAFe (Scaled Agile Framework) as a core delivery model. We are looking for a Senior .NET Engineer with strong hands-on DevOps and Infrastructure-as-Code (IaC) capability to join our IOH Platform Team.
You will apply **deep expertise in modern .NET development** while **working within a platform team that builds shared services and tooling used across multiple product teams** . You'll operate in a predominantly **on-premises Windows Server environment,** contributing to reliable, scalable systems while supporting a gradual evolution toward hybrid/cloud solutions.
**Important:** This role requires both strong .NET engineering and hands-on DevOps/IaC experience.
**What You'll Do**
+ Design, build, and maintain backend services and APIs using .NET (ASP.NET Core)
+ Develop and optimize data access layers using Entity Framework Core
+ Own services end-to-end: architecture, development, testing, deployment, and monitoring
+ Build and maintain CI/CD pipelines and automated deployment processes
+ Implement and manage Infrastructure-as-Code (IaC) for application and environment provisioning
+ Work extensively with on-premises Windows Server environments, including deployment and runtime management on virtual machines
+ Collaborate with product and delivery teams to create reusable technical solutions
+ Contribute to improving engineering standards, automation, and system reliability
**What You'll Bring (Required)**
+ Bachelor's degree in IT or related field.
+ 5-7+ years of experience in software engineering, with strong backend focus
+ **Deep hands-on experience with .NET technologies,** including: ASP.NET Core (Web APIs) and Entity Framework Core
+ Proven experience building and maintaining production-grade backend systems
+ **Hands-on DevOps experience** , including: **CI/CD pipeline implementation and management and Infrastructure-as-Code (IaC)** using tools such as Terraform, ARM, Bicep, or similar
+ Solid experience working in on-premises environments (Windows Server)
+ Working knowledge of Agile practices (e.g., sprint ceremonies, backlog refinement, stand-ups)
+ Experience with Git-based version control
**Nice to Have**
+ Experience with hybrid or cloud platforms (e.g., Microsoft Azure)
+ Exposure to SAFe (Scaled Agile Framework)
+ Experience building shared platforms or internal developer tooling
**Key Expectations**
+ **Strong engineering depth in .NET combined with practical DevOps/IaC capability**
+ Comfortable working across application code and infrastructure layers
+ Ability to deliver in structured Agile environments
+ Experience supporting and evolving on-premise enterprise systems
**Why Join:** You'll be part of a team enabling engineering excellence across IOH, while staying grounded in hands-on .NET delivery and real-world infrastructure challenges.
**Our Offer**
+ A challenging job in an international and growing enterprise
+ A key role in a small, engaged platform team with strong ownership and ART‑level impact
+ A development chapter and community that actively supports your growth
+ A culture that strongly embraces Agile values and continuous improvement
+ A technologically mature environment using solid SDLC principles and agile methodologies
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
Is this job a match or a miss?
Apply Now
1
Job Description
**Job Title** : QA & Testing Senior Analyst (ETL Tester)
**Role Summary** :
Reporting to the QA Manager, the QA & Testing Senior Analyst is responsible for the timely planning, execution, and reporting of Quality Assurance testing activities for new and enhanced data and analytics solutions. This role focuses on ensuring data quality, reliability, and fitness for purpose across ETL pipelines, databases, and downstream analytics platforms. The role partners closely with Scrum teams, product owners, data engineers, and business stakeholders to embed quality-first principles throughout the delivery lifecycle, primarily within a SAFe Agile environment.
**Key Responsibilities:**
+ Own and deliver QA targets for assigned projects, ensuring quality outcomes are met
+ Develop deep product and data understanding and create effective test designs
+ Execute test cases and log, track, and manage defects
+ Define test priorities and create efficient execution plans
+ Participate in defect triage sessions and root cause analysis
+ Actively participate in PI planning, sprint planning, and Agile ceremonies
+ Track and report test progress against agreed plans
+ Contribute to sprint retrospectives and continuous improvement initiatives
+ Apply appropriate test techniques, methodologies, and tools to maximise test coverage
+ Mentor and support junior QA team members
+ Adhere to Quality Engineering best practices and actively drive efficiency improvements
**Required Skills and Experience:**
+ Bachelor's degree in Computer Science or related discipline, or equivalent experience
+ 5-8 years' experience in Software QA with strong focus on ETL and data testing
+ Proven experience validating ETL extraction, transformation, and load processes
+ Strong SQL skills, including stored procedures and backend testing
+ Experience testing across multiple database types
+ Hands-on experience with ETL testing tools
+ Test automation experience using code, preferably Python
+ Strong understanding of the full test lifecycle
+ Experience using Microsoft SQL Server tools
+ Knowledge of healthcare insurance industry
+ Strong understanding of SDLC and Agile delivery models
+ Experience with automated testing and modelling tools
+ Strong change management and test design skills
+ Quality metrics, dashboards, and release readiness reporting
+ Excellent written and verbal communication skills
+ Strong analytical and problem-solving skills
+ Ability to work independently or lead within a team
+ High attention to detail and accuracy
+ Commitment to continuous personal development
**Desirable Skills and Experience:**
+ ISTQB Foundation or Intermediate certification
+ Database and API testing experience
+ **Cloud Platforms:** Hands-on testing experience in (AWS / Microsoft Azure)
+ Ownership of data quality strategy and test approach across analytics platforms
+ Test automation using Python
+ ETL tools such as SSIS
+ Relational database expertise using SQL (or PostgreSQL, DBeaver)
+ Web technologies (Java, HTML)
+ Salesforce and Vlocity experience
+ Selenium or UFT experience
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
**Role Summary** :
Reporting to the QA Manager, the QA & Testing Senior Analyst is responsible for the timely planning, execution, and reporting of Quality Assurance testing activities for new and enhanced data and analytics solutions. This role focuses on ensuring data quality, reliability, and fitness for purpose across ETL pipelines, databases, and downstream analytics platforms. The role partners closely with Scrum teams, product owners, data engineers, and business stakeholders to embed quality-first principles throughout the delivery lifecycle, primarily within a SAFe Agile environment.
**Key Responsibilities:**
+ Own and deliver QA targets for assigned projects, ensuring quality outcomes are met
+ Develop deep product and data understanding and create effective test designs
+ Execute test cases and log, track, and manage defects
+ Define test priorities and create efficient execution plans
+ Participate in defect triage sessions and root cause analysis
+ Actively participate in PI planning, sprint planning, and Agile ceremonies
+ Track and report test progress against agreed plans
+ Contribute to sprint retrospectives and continuous improvement initiatives
+ Apply appropriate test techniques, methodologies, and tools to maximise test coverage
+ Mentor and support junior QA team members
+ Adhere to Quality Engineering best practices and actively drive efficiency improvements
**Required Skills and Experience:**
+ Bachelor's degree in Computer Science or related discipline, or equivalent experience
+ 5-8 years' experience in Software QA with strong focus on ETL and data testing
+ Proven experience validating ETL extraction, transformation, and load processes
+ Strong SQL skills, including stored procedures and backend testing
+ Experience testing across multiple database types
+ Hands-on experience with ETL testing tools
+ Test automation experience using code, preferably Python
+ Strong understanding of the full test lifecycle
+ Experience using Microsoft SQL Server tools
+ Knowledge of healthcare insurance industry
+ Strong understanding of SDLC and Agile delivery models
+ Experience with automated testing and modelling tools
+ Strong change management and test design skills
+ Quality metrics, dashboards, and release readiness reporting
+ Excellent written and verbal communication skills
+ Strong analytical and problem-solving skills
+ Ability to work independently or lead within a team
+ High attention to detail and accuracy
+ Commitment to continuous personal development
**Desirable Skills and Experience:**
+ ISTQB Foundation or Intermediate certification
+ Database and API testing experience
+ **Cloud Platforms:** Hands-on testing experience in (AWS / Microsoft Azure)
+ Ownership of data quality strategy and test approach across analytics platforms
+ Test automation using Python
+ ETL tools such as SSIS
+ Relational database expertise using SQL (or PostgreSQL, DBeaver)
+ Web technologies (Java, HTML)
+ Salesforce and Vlocity experience
+ Selenium or UFT experience
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
Is this job a match or a miss?
Apply Now
2
Job Description
**About Cigna Healthcare**
Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.
Our mission is to improve the **health, well-being, and peace of mind of those we serve** .
Join our globally recognized brand, where trust, communication, and a positive culture are at the core of everything we do. Our leadership is consistent, approachable, and supportive-ensuring your well-being and work-life balance.
We're looking for individuals who thrive in **collaborative environments, are passionate about meaningful change, and want to grow in a company that puts people first** . At Cigna, you'll be part of a purpose-driven team that values innovation, compassion, and impact. Whether you're shaping better care experiences or supporting customers through life's key moments, your work will matter. **Grow with us** -and help shape the future of healthcare.
**Job Summary**
As a **Provider Relations Supervisor** , you will be part of the **Africa Provider Network Management** team, responsible for leading the day-to-day management, engagement, and performance oversight of healthcare providers across Cigna Healthcare's African network.
You will supervise a team of Provider Relations professionals while serving as an escalation point for strategic provider relationships across hospitals, clinics, diagnostic centers, and specialist healthcare facilities. The role is responsible for ensuring providers deliver high-quality, cost-effective, and member-centric healthcare services while supporting operational excellence and network performance objectives.
Working closely with internal stakeholders across **Provider operations, Payment Integrity, Clinical, and Commercial teams** , you will drive provider performance, strengthen provider partnerships, and support the execution of Cigna's provider management strategy across Africa.
Success in this role requires strong leadership capabilities, provider relationship management expertise, operational excellence, analytical thinking, and the ability to influence stakeholders across diverse African healthcare markets. The successful candidate will demonstrate a high degree of ownership, accountability, cultural agility, and a commitment to delivering exceptional provider and member experiences while supporting Cigna's strategic objectives across the region.
**Key Responsibilities**
**Team Leadership & People Management**
+ Supervise, coach, and develop a team of Provider Relations professionals across multiple African markets.
+ Establish team objectives, performance metrics, and development plans aligned with organizational goals.
+ Monitor team performance and ensure delivery of provider engagement, issue resolution, and relationship management activities.
+ Provide guidance on complex provider escalations, service issues, and operational challenges.
+ Foster a high-performing, collaborative, and customer-focused team culture.
**Strategic Provider Relationship Management**
+ Oversee a portfolio of strategic healthcare providers across Africa.
+ Build and maintain strong relationships with senior provider stakeholders, including hospital executives, medical directors, and finance leaders.
+ Act as an escalation point for key provider accounts and critical network issues.
+ Support the development and execution of provider engagement and relationship management strategies.
+ Strengthen partnerships that enhance service delivery, operational efficiency, and provider satisfaction.
**Provider Performance Management**
+ Monitor provider performance against operational, financial, and service-related KPIs.
+ Analyze utilization trends, direct payment performance, turnaround times, quality indicators, and member feedback.
+ Identify performance gaps and implement corrective action plans with providers and internal stakeholders.
+ Drive continuous improvement initiatives focused on affordability, quality, and member experience.
+ Ensure providers meet agreed service standards and contractual obligations.
**Provider Engagement & Stakeholder Management**
+ Lead provider engagement activities designed to enhance collaboration and strengthen long-term partnerships.
+ Manage provider escalations, complaints, and operational concerns, ensuring timely and effective resolution.
+ Conduct regular governance meetings and business reviews with strategic providers.
+ Gather provider feedback and communicate insights to relevant internal stakeholders.
+ Promote provider participation in operational improvements, digital solutions, and strategic initiatives.
**Provider Education & Change Management**
+ Support provider onboarding and integration into the Cigna network.
+ Ensure providers understand Cigna's policies, procedures, digital solutions, and operational requirements.
+ Drive adoption of new technologies, processes, and service enhancements.
+ Communicate operational, contractual, and strategic changes affecting provider partnerships.
+ Promote best practices and continuous improvement across the provider network.
**Cross-Functional Collaboration**
+ Partner with Provider Operations, Clinical, Payment Integrity and Commercial teams to address provider needs and improve service delivery.
+ Coordinate internal resources to support provider performance and relationship objectives.
+ Support affordability initiatives, operational improvement programs, and market-specific projects.
+ Facilitate resolution of complex provider and member issues requiring cross-functional collaboration.
**Provider Visits**
+ Conduct regular provider visits, market reviews, and executive-level engagements across African markets.
+ Assess provider operational capabilities, service quality, and member experience.
+ Identify opportunities to strengthen relationships and improve provider performance.
+ Represent Cigna at provider meetings, industry fora, and network events as required.
**YOUR PROFILE**
**Experience**
+ Minimum 5 years of experience in Provider Relations, Provider Management, Healthcare Operations, Insurance, Healthcare Administration, or related fields.
+ Minimum 2 years of people leadership or supervisory experience.
**Preferred Experience**
+ Healthcare, insurance, managed care, international health benefits, TPA, or assistance industry experience.
+ Experience managing provider relationships across multiple African markets.
+ Experience leading provider performance improvement initiatives and service excellence programs.
+ Strong understanding of healthcare financing, claims processes, provider operations, and network management.
**Skills & Competencies**
+ Strong leadership and people management skills with the ability to coach, develop, and motivate high-performing teams.
+ Excellent provider relationship management and stakeholder engagement capabilities, with confidence interacting with senior healthcare executives.
+ Strong analytical and decision-making skills, with the ability to translate data and insights into actionable performance improvements.
+ Proven problem-solving, negotiation, and conflict-resolution skills in complex operational environments.
+ Effective communication, presentation, and influencing skills, with the ability to manage stakeholders across multiple countries and functions.
+ Strong organizational and project management abilities, with experience managing competing priorities in a fast-paced international environment.
+ High degree of accountability, customer focus, and commitment to delivering exceptional provider and member experiences.
**Languages**
+ Fluent English required.
+ French strongly preferred.
+ Additional languages such as Portuguese or Arabic are an added advantage.
**Additional Requirements**
+ International mindset and ability to work effectively across diverse cultures and geographies.
+ Strong ownership mentality and accountability for outcomes.
+ Availability to travel approximately 15-25% of the time.
**Why Join Us**
+ Competitive salary and comprehensive benefits package
+ Multicultural and hybrid working environment
+ Private Medical Insurance and Employee Wellbeing Benefits
+ Development Programs and access to global learning communities
+ Opportunity to grow within a global organization
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.
Our mission is to improve the **health, well-being, and peace of mind of those we serve** .
Join our globally recognized brand, where trust, communication, and a positive culture are at the core of everything we do. Our leadership is consistent, approachable, and supportive-ensuring your well-being and work-life balance.
We're looking for individuals who thrive in **collaborative environments, are passionate about meaningful change, and want to grow in a company that puts people first** . At Cigna, you'll be part of a purpose-driven team that values innovation, compassion, and impact. Whether you're shaping better care experiences or supporting customers through life's key moments, your work will matter. **Grow with us** -and help shape the future of healthcare.
**Job Summary**
As a **Provider Relations Supervisor** , you will be part of the **Africa Provider Network Management** team, responsible for leading the day-to-day management, engagement, and performance oversight of healthcare providers across Cigna Healthcare's African network.
You will supervise a team of Provider Relations professionals while serving as an escalation point for strategic provider relationships across hospitals, clinics, diagnostic centers, and specialist healthcare facilities. The role is responsible for ensuring providers deliver high-quality, cost-effective, and member-centric healthcare services while supporting operational excellence and network performance objectives.
Working closely with internal stakeholders across **Provider operations, Payment Integrity, Clinical, and Commercial teams** , you will drive provider performance, strengthen provider partnerships, and support the execution of Cigna's provider management strategy across Africa.
Success in this role requires strong leadership capabilities, provider relationship management expertise, operational excellence, analytical thinking, and the ability to influence stakeholders across diverse African healthcare markets. The successful candidate will demonstrate a high degree of ownership, accountability, cultural agility, and a commitment to delivering exceptional provider and member experiences while supporting Cigna's strategic objectives across the region.
**Key Responsibilities**
**Team Leadership & People Management**
+ Supervise, coach, and develop a team of Provider Relations professionals across multiple African markets.
+ Establish team objectives, performance metrics, and development plans aligned with organizational goals.
+ Monitor team performance and ensure delivery of provider engagement, issue resolution, and relationship management activities.
+ Provide guidance on complex provider escalations, service issues, and operational challenges.
+ Foster a high-performing, collaborative, and customer-focused team culture.
**Strategic Provider Relationship Management**
+ Oversee a portfolio of strategic healthcare providers across Africa.
+ Build and maintain strong relationships with senior provider stakeholders, including hospital executives, medical directors, and finance leaders.
+ Act as an escalation point for key provider accounts and critical network issues.
+ Support the development and execution of provider engagement and relationship management strategies.
+ Strengthen partnerships that enhance service delivery, operational efficiency, and provider satisfaction.
**Provider Performance Management**
+ Monitor provider performance against operational, financial, and service-related KPIs.
+ Analyze utilization trends, direct payment performance, turnaround times, quality indicators, and member feedback.
+ Identify performance gaps and implement corrective action plans with providers and internal stakeholders.
+ Drive continuous improvement initiatives focused on affordability, quality, and member experience.
+ Ensure providers meet agreed service standards and contractual obligations.
**Provider Engagement & Stakeholder Management**
+ Lead provider engagement activities designed to enhance collaboration and strengthen long-term partnerships.
+ Manage provider escalations, complaints, and operational concerns, ensuring timely and effective resolution.
+ Conduct regular governance meetings and business reviews with strategic providers.
+ Gather provider feedback and communicate insights to relevant internal stakeholders.
+ Promote provider participation in operational improvements, digital solutions, and strategic initiatives.
**Provider Education & Change Management**
+ Support provider onboarding and integration into the Cigna network.
+ Ensure providers understand Cigna's policies, procedures, digital solutions, and operational requirements.
+ Drive adoption of new technologies, processes, and service enhancements.
+ Communicate operational, contractual, and strategic changes affecting provider partnerships.
+ Promote best practices and continuous improvement across the provider network.
**Cross-Functional Collaboration**
+ Partner with Provider Operations, Clinical, Payment Integrity and Commercial teams to address provider needs and improve service delivery.
+ Coordinate internal resources to support provider performance and relationship objectives.
+ Support affordability initiatives, operational improvement programs, and market-specific projects.
+ Facilitate resolution of complex provider and member issues requiring cross-functional collaboration.
**Provider Visits**
+ Conduct regular provider visits, market reviews, and executive-level engagements across African markets.
+ Assess provider operational capabilities, service quality, and member experience.
+ Identify opportunities to strengthen relationships and improve provider performance.
+ Represent Cigna at provider meetings, industry fora, and network events as required.
**YOUR PROFILE**
**Experience**
+ Minimum 5 years of experience in Provider Relations, Provider Management, Healthcare Operations, Insurance, Healthcare Administration, or related fields.
+ Minimum 2 years of people leadership or supervisory experience.
**Preferred Experience**
+ Healthcare, insurance, managed care, international health benefits, TPA, or assistance industry experience.
+ Experience managing provider relationships across multiple African markets.
+ Experience leading provider performance improvement initiatives and service excellence programs.
+ Strong understanding of healthcare financing, claims processes, provider operations, and network management.
**Skills & Competencies**
+ Strong leadership and people management skills with the ability to coach, develop, and motivate high-performing teams.
+ Excellent provider relationship management and stakeholder engagement capabilities, with confidence interacting with senior healthcare executives.
+ Strong analytical and decision-making skills, with the ability to translate data and insights into actionable performance improvements.
+ Proven problem-solving, negotiation, and conflict-resolution skills in complex operational environments.
+ Effective communication, presentation, and influencing skills, with the ability to manage stakeholders across multiple countries and functions.
+ Strong organizational and project management abilities, with experience managing competing priorities in a fast-paced international environment.
+ High degree of accountability, customer focus, and commitment to delivering exceptional provider and member experiences.
**Languages**
+ Fluent English required.
+ French strongly preferred.
+ Additional languages such as Portuguese or Arabic are an added advantage.
**Additional Requirements**
+ International mindset and ability to work effectively across diverse cultures and geographies.
+ Strong ownership mentality and accountability for outcomes.
+ Availability to travel approximately 15-25% of the time.
**Why Join Us**
+ Competitive salary and comprehensive benefits package
+ Multicultural and hybrid working environment
+ Private Medical Insurance and Employee Wellbeing Benefits
+ Development Programs and access to global learning communities
+ Opportunity to grow within a global organization
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
Is this job a match or a miss?
Apply Now
3
Bilingual Provider Network Manager (French & English) - Senegal
Nairobi
The Cigna Group
Posted 16 days ago
Job Viewed
Job Description
**Bilingual Provider Network Manager (French & English) - Senegal**
**About the Role**
**Location: Senegal (Mandatory)**
We are seeking a **French and English Bilingual Provider Network Manager** to join our Africa Network Management team. This role is specifically designed for professionals who are fluent in both **French and English** , enabling effective engagement with healthcare providers, internal stakeholders, and business partners across diverse African markets.
Based in **Senegal** , you will play a critical role in strengthening and expanding provider relationships across Francophone and Anglophone regions. Working closely with regional and global stakeholders, you will help deliver exceptional provider experiences, support network growth, improve operational performance, and ensure access to high-quality healthcare services for our customers.
As a trusted partner to healthcare providers, you will manage the provider lifecycle from onboarding and education through relationship management, performance monitoring, operational support, reconciliation activities, issue resolution, and continuous engagement. Your ability to communicate seamlessly in both French and English will be essential to driving collaboration, resolving complex issues, and supporting strategic network objectives across Africa.
**Key Responsibilities**
Provider Relationship Management
+ Develop, manage, and strengthen relationships with healthcare providers, including hospitals, clinics, pharmacies, laboratories, and physician groups across assigned African markets.
+ Serve as the primary relationship owner for a portfolio of providers, ensuring high levels of engagement, satisfaction, and partnership.
+ Conduct regular provider meetings, business reviews, and site visits to maintain strong working relationships and identify improvement opportunities.
Provider Onboarding & Education
+ Lead provider onboarding activities and ensure providers are fully informed on operational processes, billing requirements, digital tools, policies, and service standards.
+ Deliver provider training and education in both **French and English** as required.
Operational Support & Issue Resolution
+ Manage provider inquiries, complaints, escalations, payment concerns, and service-related issues through effective cross-functional collaboration.
+ Resolve provider challenges in a timely and professional manner while maintaining positive provider relationships.
+ Support providers in understanding reconciliation outcomes and resolving billing and payment-related queries.
Performance Management & Network Development
+ Monitor provider performance, service delivery, operational KPIs, and reimbursement trends to identify risks and opportunities.
+ Analyze provider data and market trends to support network optimization, affordability initiatives, and access-to-care objectives.
+ Partner with the Africa Network Management team to identify network expansion opportunities and address service gaps.
Strategic & Market Intelligence
+ Maintain a strong understanding of healthcare market dynamics, provider landscapes, and regulatory developments across Africa.
+ Provide regular market intelligence and recommendations that support network strategy and business objectives.
+ Share insights and best practices with regional and global stakeholders to drive continuous improvement.
Reporting & Stakeholder Management
+ Prepare business reports, presentations, provider performance updates, and network management reports.
+ Represent Africa Network Management during provider engagements, regional initiatives, and strategic discussions.
+ Collaborate effectively with stakeholders across multiple countries, functions, cultures, and time zones.
**Required Qualifications**
Location Requirement: **Must be currently based in Senegal or have authorization to work in Senegal.**
Language Requirement (Essential): **Full professional fluency in both French and English is mandatory.**
The successful candidate must be able to:
+ Conduct provider meetings and negotiations in both French and English.
+ Prepare professional reports, presentations, and communications in both languages.
+ Engage confidently with providers and stakeholders across Francophone and Anglophone Africa.
+ Navigate multicultural environments where bilingual communication is critical to success.
**_Applications from candidates who do not possess professional fluency in both French and English will not be considered._**
**Experience**
+ Minimum of **3 years' experience** in Provider Relations, Provider Network Management, Network Operations, Healthcare Operations, Account Management, or a similar provider-facing role.
+ Experience working with healthcare providers and managing external stakeholder relationships.
+ Exposure to regional or multi-country healthcare environments is highly desirable.
**Skills & Competencies**
+ Strong relationship management skills with the ability to build and maintain effective partnerships with healthcare providers and internal stakeholders.
+ Excellent communication, presentation, and negotiation skills in both **French and English** .
+ Strong analytical and problem-solving abilities, with experience interpreting data and identifying improvement opportunities.
+ Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
+ Proficient in Microsoft Office applications, particularly Excel; experience with CRM or provider management systems is advantageous.
+ Self-motivated, accountable, and results-driven, with the ability to work effectively both independently and within multicultural, cross-functional teams.
**Additional Requirements**
+ Willingness and ability to travel up to **20%** of working time across Africa.
+ Ability to work effectively across multiple countries, cultures, and time zones.
+ Passion for delivering exceptional service and strengthening provider partnerships.
+ Commitment to improving healthcare access, provider experience, and network performance across Africa.
**Why This Role Matters**
This is an exciting opportunity for a **French-English bilingual professional based in Senegal** to play a key role in shaping provider relationships across Africa. Your language capabilities, relationship management expertise, and healthcare network experience will directly contribute to expanding access to quality care, enhancing provider engagement, and supporting the growth of a world-class healthcare network across **both Francophone and Anglophone** markets.
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
**About the Role**
**Location: Senegal (Mandatory)**
We are seeking a **French and English Bilingual Provider Network Manager** to join our Africa Network Management team. This role is specifically designed for professionals who are fluent in both **French and English** , enabling effective engagement with healthcare providers, internal stakeholders, and business partners across diverse African markets.
Based in **Senegal** , you will play a critical role in strengthening and expanding provider relationships across Francophone and Anglophone regions. Working closely with regional and global stakeholders, you will help deliver exceptional provider experiences, support network growth, improve operational performance, and ensure access to high-quality healthcare services for our customers.
As a trusted partner to healthcare providers, you will manage the provider lifecycle from onboarding and education through relationship management, performance monitoring, operational support, reconciliation activities, issue resolution, and continuous engagement. Your ability to communicate seamlessly in both French and English will be essential to driving collaboration, resolving complex issues, and supporting strategic network objectives across Africa.
**Key Responsibilities**
Provider Relationship Management
+ Develop, manage, and strengthen relationships with healthcare providers, including hospitals, clinics, pharmacies, laboratories, and physician groups across assigned African markets.
+ Serve as the primary relationship owner for a portfolio of providers, ensuring high levels of engagement, satisfaction, and partnership.
+ Conduct regular provider meetings, business reviews, and site visits to maintain strong working relationships and identify improvement opportunities.
Provider Onboarding & Education
+ Lead provider onboarding activities and ensure providers are fully informed on operational processes, billing requirements, digital tools, policies, and service standards.
+ Deliver provider training and education in both **French and English** as required.
Operational Support & Issue Resolution
+ Manage provider inquiries, complaints, escalations, payment concerns, and service-related issues through effective cross-functional collaboration.
+ Resolve provider challenges in a timely and professional manner while maintaining positive provider relationships.
+ Support providers in understanding reconciliation outcomes and resolving billing and payment-related queries.
Performance Management & Network Development
+ Monitor provider performance, service delivery, operational KPIs, and reimbursement trends to identify risks and opportunities.
+ Analyze provider data and market trends to support network optimization, affordability initiatives, and access-to-care objectives.
+ Partner with the Africa Network Management team to identify network expansion opportunities and address service gaps.
Strategic & Market Intelligence
+ Maintain a strong understanding of healthcare market dynamics, provider landscapes, and regulatory developments across Africa.
+ Provide regular market intelligence and recommendations that support network strategy and business objectives.
+ Share insights and best practices with regional and global stakeholders to drive continuous improvement.
Reporting & Stakeholder Management
+ Prepare business reports, presentations, provider performance updates, and network management reports.
+ Represent Africa Network Management during provider engagements, regional initiatives, and strategic discussions.
+ Collaborate effectively with stakeholders across multiple countries, functions, cultures, and time zones.
**Required Qualifications**
Location Requirement: **Must be currently based in Senegal or have authorization to work in Senegal.**
Language Requirement (Essential): **Full professional fluency in both French and English is mandatory.**
The successful candidate must be able to:
+ Conduct provider meetings and negotiations in both French and English.
+ Prepare professional reports, presentations, and communications in both languages.
+ Engage confidently with providers and stakeholders across Francophone and Anglophone Africa.
+ Navigate multicultural environments where bilingual communication is critical to success.
**_Applications from candidates who do not possess professional fluency in both French and English will not be considered._**
**Experience**
+ Minimum of **3 years' experience** in Provider Relations, Provider Network Management, Network Operations, Healthcare Operations, Account Management, or a similar provider-facing role.
+ Experience working with healthcare providers and managing external stakeholder relationships.
+ Exposure to regional or multi-country healthcare environments is highly desirable.
**Skills & Competencies**
+ Strong relationship management skills with the ability to build and maintain effective partnerships with healthcare providers and internal stakeholders.
+ Excellent communication, presentation, and negotiation skills in both **French and English** .
+ Strong analytical and problem-solving abilities, with experience interpreting data and identifying improvement opportunities.
+ Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
+ Proficient in Microsoft Office applications, particularly Excel; experience with CRM or provider management systems is advantageous.
+ Self-motivated, accountable, and results-driven, with the ability to work effectively both independently and within multicultural, cross-functional teams.
**Additional Requirements**
+ Willingness and ability to travel up to **20%** of working time across Africa.
+ Ability to work effectively across multiple countries, cultures, and time zones.
+ Passion for delivering exceptional service and strengthening provider partnerships.
+ Commitment to improving healthcare access, provider experience, and network performance across Africa.
**Why This Role Matters**
This is an exciting opportunity for a **French-English bilingual professional based in Senegal** to play a key role in shaping provider relationships across Africa. Your language capabilities, relationship management expertise, and healthcare network experience will directly contribute to expanding access to quality care, enhancing provider engagement, and supporting the growth of a world-class healthcare network across **both Francophone and Anglophone** markets.
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
Is this job a match or a miss?
Apply Now
4