What Client Consultation Jobs are in Kenya?

• Manage the end-to-end onboarding process for new clients, ensuring all necessary documentation is collected and processed.
• Guide clients through account setup, system configurations, and initial product usage.
• Respond to client inquiries related to the onboarding process promptly and professionally.
• Verify client information and documentation for compliance purposes.
• Collaborate with sales and support teams to ensure a seamless transition for new clients.
• Identify potential issues during onboarding and work proactively to resolve them.
• Educate clients on available resources and best practices for utilizing the company's services.
• Gather feedback from new clients to identify areas for improvement in the onboarding process.

• Proven experience in client onboarding, customer success, or a related client-facing role.
• Excellent communication, interpersonal, and presentation skills.
• Strong organizational and time management abilities, with meticulous attention to detail.
• Ability to explain complex processes clearly and concisely to clients.
• Proficiency in CRM software and other relevant business tools.
• A proactive and problem-solving mindset.
• Must be able to work on-site in Ongata Rongai, Kajiado, KE .
• Experience in the financial services or fintech industry is a plus.

• Analyze market trends, competitive landscapes, and consumer behavior to inform strategic recommendations for retail and CG clients.
• Develop strategies for product innovation, brand management, and go-to-market execution.
• Optimize retail operations, including store management, e-commerce, and supply chain logistics.
• Advise on customer experience enhancement, loyalty programs, and digital marketing strategies.
• Identify opportunities for cost reduction and efficiency improvements across the value chain.
• Manage client relationships and project teams, ensuring successful project delivery and client satisfaction.
• Conduct feasibility studies and business case development for new retail initiatives or market entries.
• Present findings and recommendations to senior client executives in a clear and persuasive manner.

• Bachelor's degree in Business Administration, Marketing, Economics, or a related field; MBA is preferred.
• Minimum of 4 years of experience in management consulting, retail management, brand management, or consumer goods industry.
• Demonstrated experience in strategy development, operational improvement, or customer analytics within the retail/CG sector.
• Strong understanding of retail KPIs, e-commerce platforms, and digital marketing channels.
• Excellent analytical and problem-solving skills, with a data-driven approach.
• Exceptional communication, presentation, and interpersonal skills.
• Ability to work independently and collaboratively in a remote setting, managing multiple priorities effectively.
• Proficiency in relevant analytical and presentation tools.

• Analyze customer journeys, touchpoints, and feedback to identify areas for improvement.
• Develop strategies and recommendations to enhance customer satisfaction, loyalty, and retention.
• Design and implement CX initiatives, including process improvements and digital solutions.
• Conduct customer research, surveys, and usability testing.
• Collaborate with client teams to embed CX best practices across the organization.
• Develop CX metrics and dashboards to track performance and measure impact.
• Present findings and strategic recommendations to client stakeholders.
• Stay updated on the latest trends and technologies in customer experience management.
• Ensure a customer-centric approach is adopted throughout client organizations.
• Manage project timelines and deliverables related to CX engagements.

• Bachelor's degree in Marketing, Business Administration, Psychology, or a related field; a Master's degree is a plus.
• Minimum of 4-5 years of experience in customer experience management, marketing strategy, or a related consulting field.
• Proven ability to analyze customer data and translate insights into actionable CX strategies.
• Strong understanding of CX frameworks, methodologies, and best practices.
• Excellent analytical, problem-solving, and creative thinking skills.
• Superb communication, presentation, and interpersonal skills.
• Experience in project management and working with cross-functional teams.
• Ability to thrive in a fully remote, independent work environment.
• Strong client-facing skills and the ability to build rapport.
• Candidates must be legally authorized to work in Kenya.

Our client, a leading management consultancy, is seeking a Senior Management Consultant to focus on Customer Experience (CX) Strategy. This role is fully remote, allowing you to work from any location within Kenya. You will be instrumental in helping businesses design and implement customer-centric strategies that drive loyalty, satisfaction, and revenue growth. The ideal candidate has a profound understanding of customer journey mapping, service design, digital customer engagement, and CX measurement. You will lead client engagements, conduct in-depth research, and develop innovative solutions to enhance customer interactions across all touchpoints. This position requires strong analytical and strategic thinking, coupled with excellent communication and collaboration skills within a virtual setting. We are looking for a passionate CX leader to make a significant impact on our clients' businesses.

• Develop and execute comprehensive customer experience strategies aligned with client business objectives.
• Map and analyze customer journeys across various channels to identify pain points and opportunities for improvement.
• Design innovative customer experiences that enhance engagement, satisfaction, and loyalty.
• Utilize data analytics and customer feedback to measure CX performance and identify key drivers of success.
• Collaborate with cross-functional teams to implement CX initiatives and ensure seamless execution.
• Advise clients on digital transformation strategies related to customer engagement and service delivery.
• Lead workshops and client presentations to articulate CX strategies and recommendations.
• Stay abreast of emerging trends and best practices in customer experience management and digital engagement.
• Mentor and guide junior consultants in the field of customer experience.

• Master's degree in Marketing, Business Administration, Psychology, or a related field.
• Minimum of 6 years of experience in customer experience strategy, marketing, or management consulting with a focus on CX.
• Proven track record of designing and implementing successful customer experience strategies.
• In-depth knowledge of customer journey mapping, service design thinking, and CX measurement frameworks.
• Strong analytical skills, with the ability to translate data into actionable CX insights.
• Excellent communication, presentation, and interpersonal skills, with a knack for storytelling.
• Demonstrated ability to lead client engagements and manage projects effectively in a remote environment.
• Experience with digital marketing and CRM platforms is a plus.
• Passion for understanding and improving the customer perspective.

Our client offers a highly competitive salary and a performance-based bonus structure. Comprehensive health benefits, including medical, dental, and vision insurance, are provided. We invest in your professional growth through extensive training programs, workshops, and access to industry conferences. As a fully remote role, we champion work-life balance and offer flexible working arrangements. You will join a collaborative and innovative virtual team, leveraging cutting-edge tools for seamless communication and project execution. Our client fosters a supportive and engaging remote work culture, valuing employee well-being.

• Develop and implement comprehensive customer experience (CX) strategies for clients.
• Conduct customer journey mapping and identify key moments of truth and pain points.
• Design service blueprints and customer interaction models to improve engagement.
• Leverage data analytics and customer feedback to drive CX improvements.
• Advise clients on digital transformation initiatives related to customer channels.
• Develop and execute strategies for customer loyalty and retention programs.
• Facilitate workshops with cross-functional teams to align on CX objectives and initiatives.
• Measure and report on the impact of CX initiatives on key business metrics.

• Bachelor's degree in Marketing, Business, Psychology, or a related field; Master's degree is a plus.
• Minimum of 4-6 years of experience in customer experience management, marketing strategy, or consulting.
• Proven experience in developing and implementing successful customer experience strategies.
• Strong understanding of customer journey mapping, service design, and user research methodologies.
• Excellent analytical and problem-solving skills, with the ability to interpret customer data.
• Exceptional communication, presentation, and storytelling abilities.
• Demonstrated ability to work effectively in a fully remote team environment.
• Experience with CRM systems and CX measurement tools is advantageous.
• Passion for understanding customer needs and translating them into business solutions.

• Guide new clients through the entire onboarding process, from initial setup to full utilization.
• Conduct product demonstrations and training sessions for new users, both individually and in groups.
• Develop and maintain personalized onboarding plans tailored to client needs and objectives.
• Respond promptly to client inquiries during the onboarding period, providing clear and concise information.
• Troubleshoot and resolve any initial technical or usability issues clients may encounter.
• Collaborate with sales and customer success teams to ensure a seamless handover post-onboarding.
• Gather feedback from new clients to identify areas for improvement in the onboarding process.
• Create and update onboarding documentation, tutorials, and best practice guides.
• Monitor client progress and engagement during the onboarding phase, proactively addressing potential roadblocks.
• Ensure clients are set up for long-term success and adoption of the platform.

• Bachelor's degree in Business, Communications, or a related field; equivalent experience accepted.
• Proven experience in client onboarding, customer success, training, or a related client-facing role.
• Excellent communication, presentation, and interpersonal skills.
• Strong organizational skills and attention to detail, essential for managing multiple client transitions.
• Proficiency in using CRM software and other relevant client management tools.
• Ability to explain technical concepts clearly and effectively to a non-technical audience.
• Self-motivated and able to work independently in a fully remote environment.
• A dedicated home office space with reliable high-speed internet.
• Experience in B2B SaaS onboarding is a significant plus.
• Patience and a customer-centric approach to problem-solving.

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Fully remote work environment, offering significant flexibility.
• Opportunities for professional development and skill enhancement.
• A collaborative and supportive remote team culture.
• Access to necessary software and tools for the role.
• Retirement savings plan options.
• Employee wellness programs.
• Career growth opportunities within a growing company.

• Onboard new clients, guiding them through the initial setup, configuration, and integration of our software.
• Conduct virtual training sessions to educate clients on platform features and best practices.
• Develop and maintain onboarding materials, including guides, tutorials, and FAQs.
• Proactively communicate with new clients to ensure they are progressing effectively.
• Address and resolve any initial challenges or questions clients may encounter during onboarding.
• Gather feedback from new clients to identify areas for improvement in the onboarding process.
• Collaborate with the sales and customer success teams to ensure a seamless handoff.
• Track client onboarding progress and report key metrics to management.
• Strive to achieve high client satisfaction rates during the onboarding phase.

• Proven experience in customer onboarding, customer success, technical support, or a client-facing role.
• Excellent communication, presentation, and interpersonal skills, with the ability to explain technical information clearly.
• Strong organizational skills and the ability to manage multiple client onboarding processes simultaneously.
• Proficiency with various software applications and a willingness to learn new tools quickly.
• Experience with remote collaboration tools (e.g., Zoom, Slack, Asana).
• A patient and customer-centric approach to problem-solving.
• Ability to work independently and manage your time effectively in a remote setting.
• Bachelor's degree in a relevant field or equivalent practical experience.
• Must be comfortable and adept at working entirely remotely.

• Competitive salary and performance incentives.
• Fully remote work arrangement, offering maximum flexibility.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career advancement.
• A supportive and collaborative remote team culture.
• Generous paid time off.
• Access to online training resources.

Our client, WhatJobs Direct , is seeking an enthusiastic and organized Remote Client Onboarding Specialist to welcome new users to our platform. This is a fully remote position, allowing you to work from anywhere and contribute to our mission of connecting talent with opportunity. You will be the first point of contact for new clients, guiding them through the setup process, ensuring they understand our features, and helping them achieve immediate value. Your role is critical in setting the stage for long-term customer success and satisfaction. If you excel at explaining complex processes in simple terms and have a passion for delivering an exceptional first impression, we want to hear from you. Join our client's growing, remote-first team and help shape the future of the job market.

• Manage the end-to-end onboarding process for new clients, ensuring a smooth and efficient transition onto the platform.
• Conduct personalized onboarding sessions and demonstrations tailored to the specific needs of each client.
• Educate clients on key features, functionalities, and best practices for utilizing our services effectively.
• Address client questions and concerns during the onboarding period, providing clear and concise answers.
• Set up client accounts, profiles, and necessary integrations as per their requirements.
• Collaborate with the sales team to ensure a seamless handover of client information post-sale.
• Develop and update onboarding materials, guides, and tutorials to enhance the client experience.
• Monitor client progress during onboarding and identify any potential roadblocks or risks.
• Gather feedback from new clients to identify areas for improvement in the onboarding process.
• Work closely with the customer success team to ensure continued client engagement post-onboarding.

• Previous experience in a customer-facing role, such as onboarding, customer success, training, or account management.
• Excellent presentation, communication, and interpersonal skills.
• Ability to explain technical concepts and processes clearly and effectively.
• Strong organizational skills and attention to detail, with the ability to manage multiple clients simultaneously.
• Proficiency with online collaboration tools and CRM software.
• A proactive and problem-solving attitude, with a commitment to client satisfaction.
• Self-starter with the ability to work independently and manage time effectively in a remote environment.
• Experience within the HR tech or job board industry is highly desirable.
• Bachelor's degree or equivalent practical experience.
• Must have a reliable internet connection and a dedicated workspace.

This position is fully remote, offering significant flexibility. Our client provides a competitive salary, performance incentives, and a comprehensive benefits package. You will have opportunities for professional development and career growth within a rapidly expanding company. Become part of a vibrant and supportive remote team that is passionate about making a difference in the job market. At WhatJobs Direct , we believe in empowering our employees and providing them with the tools they need to succeed. Join us and help shape the future of work.