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About the Role Our client, a leading provider of high-end spa experiences, is seeking an exceptional and experienced **Remote Luxury Spa Manager** to oversee the operations and strategic growth of their wellness offerings. This is a unique opportunity to manage a dynamic team and client base from the comfort of your own home. The ideal candidate will possess a deep understanding of the beauty and wellness industry, coupled with outstanding leadership and operational management skills. You will be instrumental in maintaining the brand's reputation for excellence and delivering unparalleled guest satisfaction. This role requires a proactive individual with a passion for creating serene and restorative environments, adapted for a virtual management context. We are looking for someone who can inspire and guide a distributed team, ensuring seamless service delivery and continuous improvement across all wellness services offered by our client. Key Responsibilities

• Oversee the day-to-day operations of multiple wellness facilities and service points, ensuring optimal efficiency and client satisfaction.
• Develop and implement strategic business plans to enhance service offerings, drive revenue growth, and expand market reach within the **Machakos** region and beyond.
• Manage staff recruitment, training, scheduling, and performance evaluations, fostering a positive and productive work environment, even in a remote setting.
• Maintain stringent quality control standards for all treatments and services, ensuring compliance with health, safety, and hygiene regulations.
• Manage inventory, procurement of supplies, and vendor relationships to ensure cost-effectiveness and quality.
• Handle client inquiries, feedback, and complaints, resolving issues promptly and professionally to maintain high levels of customer loyalty.
• Develop and manage budgets, financial reporting, and key performance indicators (KPIs) to track business performance and identify areas for improvement.
• Stay abreast of industry trends, new treatments, and technologies to continuously innovate and enhance the spa's offerings.
• Collaborate with marketing teams to create promotional campaigns and drive client engagement.
• Ensure a consistent brand experience for all clients across all touchpoints.

Requirements

• Proven experience as a Spa Manager, Wellness Director, or similar senior management role within the beauty and wellness industry.
• Demonstrated success in managing remote teams and operations.
• Strong understanding of spa operations, treatment protocols, and product knowledge.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in financial management, budgeting, and P&L analysis.
• Experience with spa management software and general business software (e.g., MS Office Suite).
• A degree in Hospitality Management, Business Administration, or a related field is preferred.
• Ability to develop and execute strategic plans.
• Exceptional problem-solving and decision-making abilities.
• A passion for wellness and a commitment to delivering outstanding customer service.
• Ability to work independently and manage time effectively in a remote setting.

Benefits Our client offers a competitive remuneration package and the opportunity to work in a globally recognized brand. Employees benefit from comprehensive health insurance, performance-based bonuses, ongoing professional development, and a flexible remote work arrangement that promotes work-life balance. You will be part of a supportive and innovative team dedicated to the highest standards of wellness and client care.

**The Team**
We are seeking a Senior Supplier Performance Lead to join American Tower's Supply Chain Management organization's Sourcing and Vendor Management team. The team drives excellence in supplier relationships through performance monitoring, contract compliance, risk management, and continuous improvement initiatives. Day to day you will ensure suppliers meet contractual obligations, adhere to health and safety standards, and deliver consistent value. As a Senior Supplier Performance Lead, you will lead efforts to monitor supplier performance, manage compliance, mitigate risk, and champion improvement initiatives across the supplier base.
**What You Need to Succeed**
+ Bachelor's degree required, with a concentration in Business, Supply Chain, or a related field preferred.
+ A minimum of 8 years of supplier management, sourcing, or procurement experience required.
+ Strong understanding of contracts, compliance, and risk management required.
+ Supplier scorecard, performance metrics, and corrective action planning experience required.
+ Familiarity with health and safety standards and financial risk analysis required.
+ Knowledge of TPRM frameworks and tools required.
+ Excellent communication, negotiation, and analytical skills required.
+ Proficiency in supplier management platforms (e.g., SAP Ariba, Coupa) preferred.
+ Certification in Six Sigma, Lean, or similar continuous improvement methodologies preferred.
+ Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
+ Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
+ Strong organizational skills; ability to accomplish multiple tasks within agreed-upon timeframes through effective prioritization of duties and functions in a fast-paced environment.
**What You Can Offer Us**
+ Develop and maintain supplier scorecards and key performance indicators aligned with business objectives.
+ Conduct regular performance reviews with strategic suppliers.
+ Identify performance gaps and lead corrective action plans.
+ Champion continuous improvement initiatives across the supplier base.
+ Monitor and communicate supplier adherence to contractual terms and service level agreements.
+ Collaborate with Legal and Procurement teams to resolve compliance issues.
+ Maintain documentation and audit trails for supplier performance and compliance.
+ Participate in supplier contract negotiations to ensure terms have a plan of action for monitoring and enforcing.
+ Monitor supplier adherence to health and safety regulations and company standards.
+ Partner with Environmental Health and Safety teams to conduct supplier audits and risk assessments.
+ Drive remediation plans for non-compliance and safety violations.
+ Assess the financial stability and risk exposure of key suppliers.
+ Work with Finance and Risk teams to monitor credit ratings, payment terms, and financial health indicators.
+ Escalate and mitigate risks that could impact supply continuity or business operations.
+ Collaborate with Third-Party Risk Management ("TPRM") teams to evaluate and onboard key suppliers in line with risk frameworks to ensure suppliers meet cybersecurity, data privacy, and regulatory requirements.
+ Support periodic risk reviews and reporting for critical vendors.
+ Provide regular updates to internal stakeholders on suppliers' performances and risk statuses.
+ Prepare executive-level reports and dashboards.
+ Facilitate cross-functional collaboration to resolve supplier-related issues.
+ Other duties as assigned.
American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries.
We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow's needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us!
For more information about how American Tower is building a more connected world, visit americantower.com
American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.
American Tower is committed to fair and equitable compensation practices. Placement within the salary range is based on a variety of factors, including relevant experience, skills, certifications, job level, and location. For U.S.-based candidates only, please see the base salary range for this position listed below. This position is also eligible for annual bonus, and annual equity award and participation in the Employee Stock Purchase Plan (ESPP). For candidates outside of the U.S., salary and benefits are based upon local market practice.
American Tower also offers a comprehensive benefits package, which includes healthcare coverage, a 401(k) savings plan, paid time off, company holidays, sick leave, parental leave, and access to an Employee Assistance Program focused on mental and financial wellness, please click here ( to learn more.
**Requisition ID** : 2813