Tupande Senior IT Operations Technician

Founded in 2006, One Acre Fund supplies 1 million smallholder farmers with the agricultural services they need to make their farms vastly more productive. Our 8,000+ team is drawn from diverse backgrounds and professions. With operations across six core countries in Africa, we make farmers more prosperous by providing quality farm supplies on credit, delivered within walking distance of farmers’ homes, and agricultural training to improve harvests. On average, the farmers we serve harvest 50 percent more food after working with One Acre Fund. 

To learn more about our work, take a look at our Why Work Here blog for more information.

We are looking for a competent well-rounded entry-level IT person to with 1-year experience in end-user support, endpoint hardware, software and networks troubleshooting. You will work with the IT Operations Endpoint Management and Service Desk team to facilitate support of IT endpoints. You will report to the Kenya Country IT Operations Lead and will work onsite from the Kakamega HQ

• Endpoints Lifecycle Management - Laptops, Tablets.
  • Ensure that new endpoints meet our defined pre-check standards
  • Ensure that endpoints function optimally during their life-cycle.
  • Periodically maintain, replace and dispose of endpoints.
  • Periodically check on and update endpoints' health status.
• Technical Support
  • Tier 2 tickets resolution within Service level agreements:
  • Endpoints (laptops and tablets)
  • Software troubleshooting
  • Tier 1 Network support
    • Network devices and configuration – Access Points and Wi-Fi Routers.
  • Regular OS maintenance, software updates, and hardware support for One Acre Fund Laptops.
  • Ad hoc configuration and testing of OAF tablet application rollouts.
  • Engage with non-technical OAF stakeholders to conduct IT-related training.
  • Initiation and participation in technical projects as needed.
• Facilities & Power Management
  • Identify the device power needs for ITO devices.
  • Liaise with infrastructure technicians/electrical engineers to determine power rate recommendations.

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Across all roles, these are the general qualifications we look for . For this role specifically, you will have:

• 1+ years of experience in IT end-user support, software, hardware and network support.
• Familiarity with Windows and Android endpoint deployment systems.
• Data analytics and reporting skills.
• Inventory management skills.
• Analytical problem solving and problem management skills.
• Incident management skills.
• Basic understanding of the PBX application functionality.
• Basic understanding of electrical principles and devices power ratings.

As soon as possible

Kakamega, Kenya

Health insurance, paid time off 

This role is only open to citizens or permanent residents of Kenya

23 December 2023

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org  address. Please report any suspicious communication here ( ), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.