Tupande IT Operations Administrator

We are looking for a competent well-rounded entry-level IT person to with 2-years experience in end-user support, endpoint hardware, software and networks troubleshooting, and basic project management skills. You will work with the Unified Endpoint Management and Service Desk team to facilitate support of IT endpoints. You will report to the Kenya Country IT Operations Lead.

JL 6

Kakamega, Kenya

Rhys Sifa

Yes

• Country IT Operations and Management
• • Develop and adhere to Country IT Operations policies.
  • Resolve up to Tier 2 Technical (endpoints, networks, data, and voice accounts) incidents and service requests within the specified Service level agreements.
  • Comply to endpoints (laptop and tablets) and networks processes.
  • Implement IT support services (e.g. endpoint maintenance, inventory data cleanup, and performance testing).
• Project Management
• • Manage medium-complexity projects, potentially spanning multiple countries.
  • Deliver high-quality IT projects.
  • Independently define project scope, milestones, and timelines.
  • Follow Tech standard Project Management Professional (PMP) principles.
• Team-wide Improvements
• • Identify and pursue opportunities for improvement through automation and cost reduction.
  • Manage Country IT Operations core metrics within country unit: tracking, accuracy, and improvement.
  • Plan and ensure adherence to long-term calendaring for Country IT Operations projects, reporting, and activities.

• Bachelor's Degree in an IT-related course.
• 1+ years of experience in IT end-user support, software, hardware and network support.
• Familiarity with Windows and Android endpoint deployment systems.
• Data analytics skills.
• Inventory management skills.
• Analytical problem solving and problem management skills.
• Incident management skills.
• Basic understanding of electrical principles and devices power ratings.

Health insurance, paid time off 

This role is only open to citizens or permanent residents of Kenya

14th November 2023. Applications after this date will be accepted on a rolling basis. 

For more information reach out to

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org  address. Please report any suspicious communication here ( ), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.