Technical Service and Support Manager- Automotive Aftermarket

Technical Service and Support Manager (Location: Nairobi)

Functional Area: Automotive Aftermarket.

Corporate success at Bosch is determined by innovation capability and an edge in know-how. Accept with us the challenge of new tasks by your willingness to permanently learn something new.

Robert Bosch East Africa is a growing business in the Bosch Group located in Nairobi, Kenya. We operate in the business divisions Automotive Aftermarket, Power Tools, Security Systems, Packaging Technology, and Home Comfort.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives.

Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.

Join in and feel the difference.

Technical Service Support (TSS) is the expert for aftersales support in the country/ region and drives the AA aftersales related activities by steering and optimizing fields of competence: Technical and product trainings, Field service, Warranty handing, Support to Automotive aftermarket (AA) sales.

Strategic topics:

• Steering and optimizing main TSS activities in the country
  • Technical and product trainings
  • Field service for diagnostic equipment business
  • Warranty handing
  • Technical support to sales of spare parts
  • Technical support to authorized workshops
• Develop and execute concepts how to increase turnover within sales of Technical trainings and Field service
• Analyze market for potential customers or additional sales opportunities
• Responsible for pricing of services
• Support customer exhibitions to promote Bosch products
• To create communication strategy for TSS services

Education and Experience:

• Degree / Diploma: Technical studies.
•  5-8 years in a similar role in Automotive sectors.
• Analytical background: MS Excel advanced and modelling competence.

Personal Characteristics:

• High analytical skills, problem solving skills.
• Strong communication skills.
• Strong Numerical reasoning.
• English speaking: Other languages advantageous.
• Assertiveness.
• Strong team player.
• Deadline and performance driven.

Dimensions:

• Meet management expectations for TSS activities development
• Meet organization (AA) and customer expectations for high quality services

Major Challenges:

• Working within diverse and complex market
• Driving high performance from the organization.
• Customer and internal stakeholder inconsistencies.