Supply Chain Manager - Refugee and Humanitarian Services

About Toll

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries. We are proudly part of Japan Post. –

At Toll, we aren't just moving businesses; we are moving the world towards a brighter, more compassionate future, full of hope and opportunity for those in adversity. Our Government & Defence division is an experienced and trusted government partner and delivers case management services that include a broad range of programmes to solve a wide range of problems; in short – we deliver what our customers need.

The Role

We are looking for a Supply Chain Manager based in Nairobi, Kenya who is passionate about people and wants to partner with us on a transformative journey to leave a lasting impact on a global scale.

Toll is excited and proud to work on behalf of the Australia Department of Home Affairs to deliver services in support of Refugees and Humanitarian visa applicants related to medical assessment and subsequent travel to Australia. We are looking for a Supply Chain Manager who will represent Toll in Kenya and manage strategic and operational supply chain services to meet the unique needs of our customers. In this pivotal role, you will report to and support the Regional Manager to deliver business outcomes.

As a Supply Chain Manager , you will:

• Develop and deliver a supply chain performance management network that supports service monitoring and improvement including establishing supply chain development plans and adopting a strategic approach towards local suppliers.
• Be expected to use innovative ways to ensure that service delivery in remote locations is consistent with contractual requirements and expectations. You will also identify and source new suppliers where and when they are required.
•  Ensure the unique needs of our customers in the delivery of all services with the highest standards of safety and customer security.
• Develop strategic relationships as a key on-ground member of the team. You will identify regional representatives of key major stakeholders and support the Regional Manager in promoting excellent working relationships with them.
• Have a keen understanding of the local and regional environment. Using this knowledge, you will guide and support the local case management team to deliver services in a way best suited to our customers.

As a key representative of Toll in Kenya this role presents a tremendous opportunity to make a difference. You will have scope to take initiative and provide innovative contributions to business design and improvement, and guide, support, mentor and inspire team members to deliver high performance outcomes. You will be working for an organisation committed to putting people first. We celebrate diversity and are committed to our customers.

About You

To be successful in this role you will have:

• Comprehensive knowledge of supply chain process fundamentals of purchasing and negotiation skills. Previous experience in managing a Supply Chain and Logistics framework and strategy is a must.
• Proven track record of building strong working relationships with important stakeholders and suppliers.
• Excellent nuanced communication skills with business level fluency in Kiswahili and English (written and oral).
• Strong awareness of the local and regional environment and customer demographic with a desire to facilitate communication and understanding.
• Reputation as a strategic thinker with strong business acumen who is solutions focused and can problem solve at short notice.
• Ability to maintain performance and operate in a range of diverse locations and changing environments.
• Ability to easily travel domestically and internationally within the region.

Be connected

With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great – it’s what makes our possibilities endless.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply to jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive, and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit

You must be entitled to work in Kenya and be prepared to undertake pre-employment checks including a criminal history check and medical.