Staffing Operations Experience Associate

Are you inspired to work in a highly innovative organisation solving difficult problems? Are you excited to apply experience design to crack complex challenges? Do you love being at the forefront of building community and operations? Would you describe yourself as being highly collaborative ? Are you customer obsessed ? Does the prospect of building repeatable and world-class systems excite you?

Sounds like you?  Read on…

ABOUT US

We are building the fastest-growing pool of technology talent in the world. Through our talent agency, The Room , we represent a top-tier group of mid and senior technology professionals from around the world. Through Holberton - a Silicon Valley software engineering school - we are shaping the next generation of software engineers in over 60 countries. With the strength of our ecosystem, we bring together teams that can execute our client's boldest dreams by implementing powerful technologies and supporting them to continuously innovate and stay ahead of the curve. We do hard things!

With varying levels of expertise in software development, data, cloud, machine learning, artificial intelligence, UX design, web development, etc, we are reshaping industries, disrupting traditional business models, and creating new opportunities for innovation and growth.

Our clients include one of the largest cloud computing providers in the world as well as Bestseller A/S (Denmark), Create Prime (New Zealand), Stanbic Bank (Kenya), and Tamara (Dubai). We are acquiring several companies around the world to become a multi-billion dollar global technology services provider that employs over 100K employees across the globe.

ABOUT THE STAFFING OPERATIONS TEAM

The Staffing Operations team is responsible for harnesses the power of The ROOM’s global network by identifying exceptional talent, connecting them to opportunities and building operationally tight customer centered approach to their experience. Along the way, the team unlocks value by making it easier for companies to find the top talent they need by maximising the fill ratio and shortening the time to fill to enable client, talent and company success through service excellence.  

In pursuit of our mission, we encourage autonomy, creativity, and experimentation. We embrace risks and failure. We seek those that have a beginners’ mindset, are lifelong learners, thrive in uncertain circumstances and uncharted territory, and have a deep passion for youth engagement. If you're entrepreneurial and ready to work in a hyper-growth environment, this is a chance to build a new business and learn an insane amount in a compressed period of time.

With such an ambitious goal, our team is inspired to work smarter, and consistently thinks about how things could be done better. We have high levels of accountability and own outcomes - when we win we keep going, when we fail we learn and start again. We take time to listen and understand our customers' pains and gains, and then experiment and move forward by turning insights into action with data. As important as our work is, and it is, we also celebrate the privilege and responsibility of doing it with enjoyment and zest.

We are looking for a Staffing Operations Experience Associate to who will work to support our team in building and driving our talent’s experience.

ABOUT THE ROLE

More specifically, your role will include:

• To be primarily responsible for the creating an amazing, thoughtful and efficient experience for all of our talent and client facing contractors - the role will not only be responsible for making recommendations but also implementing approved recommendations through modifying our existing systems and tools, while implementing new journeys where required
• The writing of copy and creative execution for our client facing talent to ensure a great experience and culture working with Sand Technologies
• Analyse and interview regarding the effectiveness for our people operations  and customer journey
• Make recommendations based on analysis conducted.
• Periodically support the design of the Staffing Op’s and Fulfillment building experiences with the team members.

JOB REQUIREMENTS 

• You hold a Bachelor's degree. Preferred but is not mandatory.
• You have experience 2-5 years experience in HR or People & Culture teams or Community Design & Management
• You have experience in building experiences, communications  and customer journey maps for the effective building and visualization for staff.
• You have a good understanding of how to collect customer or employee feedback to inform experience and journeys. You can effectively analyse the data collected and make inferences from insights and trends.
• Effective project management: You have a proven ability to effectively manage and collaborate with others on different aspects of a project.
• Absolutely  detail-oriented:  You  don’t  miss  a  thing!  You  are  very  careful  and  triple-check important documents, emails and presentations while ensuring everything you deliver is of the highest standards
• Creative problem solving: You are able to tap into different skills to come up with solutions that are out of the box
• You have excellent written and verbal communication skills : you can effectively  communicate in English, wrote email campaigns and draft reports synthesizing research and focus group findings
• Interpersonal skills: You can work  and collaborate well with others. 
• Critical Thinking: You can objectively analyse a problem in order to form a  judgement and evaluate tools for enhanced service delivery. 
• Restless excellence: You continuously strive and aim for excellence in your work.
• Passionate: You love what you do.
• Innovativeness and creativity: You have a tendency to use your imagination to create or  introduce something new or different in any situation.

Role KPIs

• Journey creation and execution
• Talent / employee onboarding and off-boarding satisfaction (CSAT)
• Insight analysis reports delivered daily, weekly, monthly  and ad hoc.