Retail Training Officer

Full Job Description

• Coordinate and deliver all retail talent developing activities in order to meet local needs to deliver on the set Retail Volume Targets ultimately.
  
• Develop induction programs for various new staff within the retail and coordinate the delivery of the same in order to achieve effective induction and orientation session.
  
• Co-ordinate end-to-end dealer recruitment (including recruitment of COCO station staff) process from selection, interview, appointment, and performance appraisal (with clear and SMART performance objectives), confirmation, and signing /management of contract in a way that ensures there is an up-to-date contract register/tracker.
  
• Maintaining an updated database of prospective dealers ready to take over sites that fall vacant. (This also includes developing a file for dealership application forms.)
  
• Train recruited dealers in all site operations standards and procedures, station financial management, and stock management using the training tools. Administer the formal induction program for newly appointed dealers before station handover.
  
• Manage and be the custodian of all contracts with dealers from appointment, renewal, or termination of such contracts while ensuring all these processes are done within accepted timelines and before expiry to mitigate any exposure from not having a valid contract.
  
• Embed the dealer Performance Improvement Process (PIP) to ensure the correct process is followed with centralized administration around warning letters for all sites under PIP.
  
• Be involved in the recruitment of COCO station staff by working hand in hand with the recruitment consultant from selection, interview, shortlisting, and presenting the shortlisted staff to the Retail Training Manager and Retail Manager for approval and validation.
  
• Develop a career path for Young Dealer Scheme outlining different steps for the roadmap to becoming a Young Dealer from talent recognition, and talent development to the point of appointment to be a Young Dealer indicating timelines for the different steps.
  
• Manage the contract with the consultant responsible for recruiting COCO station staff through regular review meetings on contract performance as per agreed Service Level Agreements (SLA) so as to ensure reports are received within agreed timelines and in the agreed format.
  
• Co-ordinate with various business sections and employees within the retail Department to implement employee engagement strategies such as talent systems, mentoring programs, and succession planning.
  
• Collaborate with business leaders to design suitable training programs that will facilitate employee development. This includes researching and organizing the most relevant and appropriate training content and resources to support employee development.
  
• Assist and support the implementation of marketing communication through effective site staff engagement before and during marketing promotions and product launches.
  
• Monitor and evaluate the talent developing program’s effectiveness, success, and ROI periodically and report on them.
  
• Ensure all related records, reports, and materials are regularly updated.