Retail Regional Manager
Job Details
permanent
Kenya
Bridge Talent Management
28/09/2023
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Full Job Description
Job purpose
The Retail Regional Manager
is responsible for the supervision, coaching, guiding and mentoring of
the Retail Territory Manager(s).
The Regional Manager
is Responsible and accountable for the achievement of set volume
objectives in all areas of station operations (Sales, prospection &
development of new sites-Both COCOs & DODO’s.
Duties and responsibilities
1. To
maintain and develop profitable sales within the allotted territories
in accordance with pre-determined marketing policies.
2. Enforces & coordinates implementation of network
policies in regard to QEHS, Customer service, Housekeeping, RUBiS
CARD, and CR.
3. Guides, sets objectives, reviews and
supervises Territory Managers.
4. Prepares &
coordinates training of new TMs and dealers in the assigned
territories.
5. Coordinates the business surveys in
the assigned regions including prospection for new sites.
6. Random cross-checking of white oil products stock
movements in stations
7. Check TMs monthly activity
sales reports and follow up on the implementation of agreed action
plans.
8. In liaison with the TM’s, makes a monthly
check on the financial situation of each station and analyses P&L.
Proposes & checks on the implementation of the action plans needed to
optimize results at each station.
9. Ensures
continuing training plan for all station staff and coordinates the
policy regarding the promotion of Young dealers in the assigned
region.
10. Checking & verifying the monthly
management controls for Young Dealer & carrying out random audits of
Young Dealer stations.
11. Coordinate and ensure brand
image achievement and adherence to ISO certification procedures & QEHS
policies by all dealers.
12. Ensure full compliance
with the credit policy and effectively deal with all issues that arise
(Dealers have no overdue, accounts closed promptly and NO exposure to
the company arising from business dealings with partners)
13. Play a major role in prospecting for New Stations in
line with country and network expansion aspirations and within set
policies and procedures.
14. Ensures that the regions
under their supervision have met the:
a. Set volume
and profitability targets in all areas of operations
b. Compliance with all statutory and regulatory
requirements for station operations
c. Availability of
signed DLAs for all stations under their regions
d.
Excellent housekeeping standards as measured by Mystery shopper score
and regular site reviews
e. Follows up and closes all
product variance issues at sites
f. Monitors and
confirms that all checks related to meter recons are completed by the
TMs, and appropriately reviewed to ensure no dumping
g. All outstanding debts duly collected before they fall
overdue
Requirements
1. Bachelor’s degree in any
field
2. 5 years as a Retail Territory Manager
3. Specialized knowledge ie experience in Retail functions
and operations
4. Skills
•
Communication
• Organization
•
Self-driven
• Team player
• Analytical
and keen on details
• Leadership and people
management
5. Abilities
a.
Relationship management
b. Negotiation
c. Coaching and Mentoring
d. Good
presentation skills
6. Other characteristics such as
personal characteristics
a. Result oriented
b. Good planner
c. Priority setter
7. Experience
a. Knowledge of Retail
business in an Oil industry
b. Good understanding of
functions in Retail business
Report Job
Retail Regional Manager
Bridge Talent Management
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