Quality Assurance Officer

Full Job Description

• On-ground checking and monitoring if the collectors are sticking to the process.
  
• On-ground checking any misbehavior on the collectors.
  
• Document quality assurance activities and create audit reports.
  
• Make recommendations for improvement.
  
• Create training materials and operating manuals.
  

• Proven work experience as a Collection Quality Assurance Agent or similar role
  
• Working knowledge of tools, methods and concepts of quality assurance
  
• Solid knowledge of the mobile loans collection process and KPI
  
• Good communication skills, both verbal and written