Physician Engagement Associate (PEA)

At mPharma, our vision is an Africa that's in good health. We will not cease until every person on the continent has access to safe and affordable healthcare and medicines. We’re a growing team of 1200+ employees, headquartered in Accra, Ghana, and backed by mission-driven investors. We use technology to enable basic primary healthcare to Africans and have joined hands with drug manufacturers and healthcare providers to develop services and products that help provide access to basic healthcare and lower the costs of medicines. In only a few years, we’ve succeeded in providing low-cost, high-quality healthcare and medicines to hundreds of thousands of patients across 9 African countries (Ethiopia, Gabon, Togo, Ghana, Nigeria, Kenya, Rwanda, Uganda, and Zambia).

At mPharma we are committed to providing equal employment opportunities, and our hiring process and work environment are devoid of discriminatory practices. We promise exciting and rewarding career opportunities in an environment driven by high performance, an entrepreneurial mindset, and innovation.

Position Description

The PEA works within the Health Services team to support Patient Support Programs mainly via directly engaging with Healthcare Professionals (HCPs) in healthcare facilities (hospitals and clinics) to introduce Patient Support Programs (PSPs). This role entails building and managing physician relationships and marketing benefits of PSPs.

Key Responsibilities

The roles specific tasks will include:

• Leading in the development of marketing and engagement plans on mutti and the Patient Support Programs and communicating benefits to specialist physicians and encouraging them to refer their patients to the support program. 
• Mapping and developing professional relationships with healthcare professionals in assigned therapeutic areas and target facilities.
• Participating in seminars and events in partnership with pharmaceutical companies that target specific HCPs to pitch Mutti and PSPs. 
• Developing and maintaining a database of HCPs in different therapeutic areas that are important sales channels for Mutti.
• Facilitating and/or organizing facility engagements and contract signing for PSPs involving participation of hospitals and external pharmacies.
• Routing medication requests and general queries to the Mutti delivery service and call center.
• Tracking and reporting on PSP drug dispensations and notifying relevant responsible parties of low PSP stock levels.
• Overseeing the management of regional holding facilities and performance of  monthly stock and payment reconciliations.
• Assessing and reporting feedback from HCPs and patients to the Global PSP Lead to improve delivery of PSPs.
• Documenting and reporting all adverse events to PSP medications through the appropriate channels within the stipulated timeline as specified by the pharmaceutical company.
• Performing any other assigned task pertaining to the role.

Our ideal candidate

• Strong interpersonal skills to network with new people and develop business relationships with a wide variety of stakeholders.
• An entrepreneurial spirit with a passion for mPharma’s mission to increase the accessibility and affordability of high-quality medicines.
• A strong work ethic and a proactive “can do” attitude that requires minimal supervision.
• Fluent English with excellent writing, verbal, analytical, and organizational skills.
• Proficient in Microsoft Office Suite, specifically Excel.
• Strong project management background. 
• A self-starter who can multitask while consistently producing high quality deliverables for a diverse set of concurrent initiatives.
  
• A good understanding of the local healthcare terrain.

Qualifications

• Bachelor’s degree in healthcare administration or any health related field.
• Minimum of 3 years of professional experience.
• Experience working as a medical sales representative would be an advantage.

Admin

• This position reports to the Global Manager, Patient Support Program