Network Engineer Level 2

Full Job Description

Want to be a part of our team?

Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.

The role would entail operating the company's internal data communications systems.
Plans, designs, and implements local and wide-area network solutions between multiple platforms and protocols (including IP and VOIP). Supports/troubleshoots network issues and coordinates with vendors for installation of such items as routers and switches. Works on project implementation.
Provides training and assists with proposal writing. Conducts project planning, cost analysis, and vendor comparisons.

Working at NTT

NOTE: This is a CONTRACT role for an initial period of 8 months.

The role of Network Engineer is responsible for building and maintaining the day-to-day operation of the organisation's computer network.

Key Roles and Responsibilities:

• Performs basic problem determination and log the cases with Dimension Data Help Desk as the first point of contact.
• Collects relevant technical information.
• Attempt to resolve network and security related problem by following the guidance provided.
• Filter non-technical problems from technical problems with the help of Dimension Data
• Resolve known problems through product documentation or other local resources.
• Report unknown or technical problems on ticketing system at customer portal
• Resolve network related problems.
• Troubleshooting of reported problems that are within the scope around the Network and Security Infrastructure.
• Resolving configuration problems.
• Resolution of software problems (OEM back-to-back required for escalation)
• Determination of product specification defects
• Generating workarounds for hardware and software bugs where applicable

Knowledge, Skills, and Attributes:

• Strong understanding of network infrastructure and network hardware
• Ability to think through problems and visualize solutions
• Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewalls, routers, switches, controllers
• Knowledge of application and network infrastructure protocols
• Ability to create accurate network diagrams and documentation for design and planning network communication systems
• Good analytical and problem-solving skills

Academic Qualifications and Certifications:

• Bachelor’s degree in information technology or related field of study with a network engineering focus.
• Relevant certifications, e.g. Cisco, Fortinet, equivalent CCNP (Cisco), ITIL
• Experience in supporting critical network and security infrastructure which includes cisco Catalyst and Nexus Switches, Cisco and Fortinet firewalls.
• Experience in configuration and troubleshooting routing protocols such as OSPF, BGP, Eigrp and IS-IS

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What will make you a good fit for the role?

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category