Manager, Clinical Operations
Job Details
Full Job Description
Job Overview
Manage a team of clinical staff working in
support of clinical studies to ensure projects are appropriately
resourced and employees are trained and meeting project objectives.
Essential Functions
• Manage staff in accordance
with organization’s policies and applicable regulations.
Responsibilities include planning, assigning, and directing work,
assessing performance and guiding professional development, rewarding
and disciplining employees, and addressing employee relations issues
and resolving problems.
• Participate in the selection for hiring
new employees by conducting candidate review and participating in the
interviewing process. Ensure that new employees are properly onboarded
and trained.
• Ensure that staff has the proper materials, systems
access and training to complete job responsibilities. Provide
oversight for the execution of the training plan, SOP review and
training experiences, as applicable.
• Participate in the
allocation of resources to clinical research projects by assigning
staff to clinical studies based on their experience and
training.
• Manage the quality of assigned staff's clinical work
through regular review and evaluation of work product.
•
Identifies quality risks and issues and create appropriate corrective
action plans to prevent or correct deficiencies in performance of
staff.
• Ensures that staff are meeting defined workload and
quality metrics through regular review and reporting of findings as
outlined by clinical operations management.
• May collaborate with
other clinical teams and other functional leadership to manage project
related challenges and to achieve exemplary customer service.
•
Participates in corporate or organizational departmental quality or
process improvement initiatives.
Qualifications
•
Bachelor's Degree Degree in scientific discipline or health care
preferred. Pref
• Prior clinical trial experience including
experience in a management/leadership capacity or equivalent
combination of education, training and experience.
• In-depth
knowledge of applicable clinical research regulatory requirements
(i.e., Good Clinical Practice (GCP) and International Conference on
Harmonization (ICH) guidelines).
• Good leadership skills.
•
Computer skills including proficiency in use of Microsoft Word, Excel
and PowerPoint.
• Written and verbal communication skills
including good command of English.
• Excellent organizational and
problem solving skills.
• Effective time management skills and
ability to manage competing priorities.
• Ability to establish and
maintain effective working relationships with coworkers, managers, and
clients.
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at