Emergency Dispatcher

Full Job Description

Description
Flare is a fast-growing tech startup building the emergency response of the future. Our 24-hour rescue.co Dispatch Center provides life-saving services to hundreds of thousands across Africa, and our platform powers emergency response for SOS and EMS applications.

Our vision is that emergency response is only minutes away, no matter where you are or who you are. Over the last four years, we’ve built and deployed a lifesaving platform and assembled the largest network of ambulances and first responders in East Africa. Our platform has reduced response times by more than 80% and saved thousands of lives from previously impossible situations. We are expanding our operations and looking for passionate, hardworking, and effective team members to spearhead this next growth phase.

The team: We are 40+ business & ops specialists, software engineers, and emergency dispatchers based in Nairobi and operating throughout Kenya. We are a goal-driven and results-oriented team focused on continuously improving our technologies and dispatch operations. We value agility, grit, and innovation.

Requirements
Who you are: You want to wake up every day and make a difference in the lives of strangers who are counting on you to get them through a crisis. You have been known to remain calm under the most extraordinary pressure, consider yourself a team player, understand that multitasking and attention to detail are not just buzzwords, and embrace new technology. You are looking for an opportunity to bring your best to work daily, grow your career in new and diverse ways, and contribute meaningfully.

What you’ll be doing :

• • Be a part of our team of world-class Emergency Response Operators (hERO) that run our 24/7 dispatch centre
  • Respond to all emergency calls; quickly evaluate the situation and take appropriate action.
  • Use the information collected from the caller and send it to the first responder response team.
  • Provide essential medical instructions to callers and patients in emergencies until the emergency responders and/or ambulance provider arrive on the scene.
  • Monitor and maintain the location of various first-response vehicles using a tech platform.
  • Coordinate the admission of patients to the hospital by informing the hospital of the patient's state and confirming bed availability.
  • Enter all data into the Flare platform, and document and report on each call and case handled by keeping a log of all calls received, relevant call information like medical history and any care provided.
  • Summarize results monthly in a report to management highlighting trends, any issues and suggestions for improvement.
  • Operate various communication equipment and technologies, including computers, radio calls, mobile/ landline phone systems and web platforms and tools.
  • Perform other duties as required, including as you identify to improve the entire process. This may include data management and entry of ambulance and hospital data, relationship management with ambulance providers and hospitals and additional skills training.
  • Identify and develop new protocols as needed in addition to providing real-time feedback and communication post dispatches around existing protocols to further improve upon them.

Basic requirements for the role:

• The ability to remain calm under pressure
• Extremely strong oral and written communication skills
• Exceptional active listening skills
• The ability to stay focused yet be able to juggle many ongoing tasks
• Excellent customer service skills
• Computer savviness
• Ability to blind type at a speed of at least 35 wpm
• Preference is given to medical professionals, including nursing, midwives, paramedicine, EMTs, social workers, and psychologists

Benefits

Lean and Agile team of highly-skilled and experienced global talent.

Mission-driven team & work; chance to work on live and action-packed lifesaving platform.

Health insurance and of course Flare's rescue.co cover: Ambulance and Roadside assistance for you and your family.

Short / long term disability + life insurance.

Delicious daily breakfast & lunch with the team.

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To apply for the position

Please submit a one-page resume in PDF format. Any applications with resumes longer than one page WILL AUTOMATICALLY NOT PASS OUR SELECTION CRITERIA. To do this, please only highlight your most relevant experiences and particularly focus on your achievements. Only include information that you believe is important for us to consider when filling this role.

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