Customer Support - Tickets, Chats, Phones - English
Job Details
permanent
Kenya
ModSquad
02/11/2023
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Full Job Description
ModSquad has partnered with multiple
top tier brands/clients across the globe and we need the best of the
best in Customer Support!
Do you have
a Ticket, Chat and/or Phone background?
Do you
enjoy work-from-home and flexible schedules?
ModSquad is
seeking Mod Contractors to join our network!
If you want the chance to work gigs on the coolest of
client projects... then ModSquad is the place for you!! Our
clients are strictly Top Tier whose product offerings and services are
hip, contemporary and very current. You will instantly know who they
are and very likely use them yourselves. Their customers expect the
best service and support and that's where we come in.
Our Mods bring super skills, a positive attitude and great
vibe to project work everyday. Mods assist and guide customers to the
right answers, solve concerns and are the GPS for customers to
understand and optimize the best use of a client's product or
services. Project gigs available now and more are on the horizon.
What’s In It For You:
- The potential to work with some of the coolest clients around the world like Spotify, VSCO, Vimeo and Tourism Ireland!
- Flexible self-scheduling
- Access to ‘Hot Gigs’ postings exclusive to the Mod Network
- Work from home
- Competitive hourly rate - Discussed during your first interview
- Paid orientation
What We
Are Looking For:
- Has skills/experience in providing amazing Customer Support!
- Is interested in creating an excellent experience for the customer
- Has a fun approach
- Loves being a part of a team, and is a multitasking ninja!
- Cares about the details, very reliable, and friendly!
- Is tech savvy
- Has strong English language skills
- Has a strong internet connection and reliable computing system
***IMPORTANT***: Take your time and make sure you do a
thorough job in completing your application. Your responses should be
grammatically correct and comprehensive. This will greatly increase
the probability of scoring an interview!
Please note: A Chromebook is not sufficient for
ModSquad projects.
Who is
ModSquad?
ModSquad is a global provider of
managed digital engagement services. Our 10,000+ Mods chat with
customers, moderate web content, manage communities, and buzz in
social media for many of the world’s coolest brands, including
Spotify, VSCO, Vimeo and Tourism Ireland, to name a few. We bring
companies closer to their customers than ever before. From global
enterprises to international agencies to hip new startups, our clients
have reaped the benefits of putting ModSquad's expertise to work. With
experienced Mods available in 50+ languages in 70+ countries, we’re
your squad for the digital world.
ModSquad is an Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard to
race, color, religion, sex (including pregnancy), gender, national
origin, ancestry, age, physical or mental disability, military status,
status as a veteran or disabled veteran, sexual orientation, gender
identity or expression, marital or family status, genetic information,
medical condition, or any other basis protected by applicable federal,
state, or local law, ordinance, or regulation.
Individual base pay depends on various factors, in addition
to primary work location, such as complexity and responsibility of
role, job duties/requirements, and relevant experience and skills.
***Pay rates vary by client and are
not negotiable. Rates will be disclosed during the interview process
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Customer Support - Tickets, Chats, Phones - English
ModSquad
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