Customer Support Representative

Koa facilitates high volume savings while democratising access to financial products for customers across Africa by encouraging smart financial behaviour and focusing on a passive savings approach that allows users to effortlessly grow their money. By focusing on technology, gamification and user experience, Koa aims to target millions of customers who were previously unable to access Financial Products.

Our vision is to connect millions of customers to the financial markets across Sub-Saharan Africa and facilitate their journey to financial freedom. Koa is a diverse team of ambitious, motivated and kind individuals. Rome wasn't built in a day; we believe in working together and being honest with each other to achieve our mission.

We are looking for a highly motivated Customer Support Representative to deliver world class service to our savers.

In this role you will be on the front lines using problem solving and people skills, while working directly with our customers to address their questions.

You will employ savvy technical, written and verbal communication skills to help us execute our vision as the company scales. This role reports to our Manager of Customer Experience.

• You are extremely empathetic, and can balance that with the honesty required to provide an exceptional customer experience.
• You genuinely enjoy supporting customers.
• You are a great communicator.
• You are the brand voice of Koa.
• You are the voice of the customer.
• You are result-oriented.
• You take initiative and are a self-starter.
• You go the extra mile.
• You enjoy fast-paced environments.
• You are keen to contribute to the vision of Koa.
• You are passionate about personal finance