Customer Success Trainee

Full Job Description

Job Description:  

Our Customer Success Trainee program is designed to equip the trainee with the relevant skills, knowledge and exposure required to enable our customers to succeed in using our software solutions. The program is designed to take 3 months. During this period, the trainee will participate in the design, development and implementation of solutions and also advise and support our customers so that they can derive maximum value from our services.

Key Responsibilities :

Providing comprehensive and accurate product information to customers Using the company ticketing system to log customer queries and solutions provided Deploying and configuring software applications, either on-premise or on the cloud Training customers, resellers and other partners Providing proactive software support in person, via telephone and internet Preparing software technical documentation and user guides The customer success trainee will be expected to fulfill additional duties as assigned Requirements

Excellent verbal and written communication skills  Ability to think fast and logically  Customer focus, professionalism and dependability  Willingness and ability to learn and adapt fast to work requirements  Ability to maintain stable performance under pressure or opposition  Willingness to travel both locally and internationally  Good understanding of Linux and Windows operating systems  Excellent presentation skills and ability to demonstrate the workings of ERP software Knowledge of cloud computing and associated platforms and technologies Knowledge and a good understanding of databases such as PostgreSQL, Ms-Server, Oracle  Skills and interest in Internet research  Graduate in IT, BIT, Computer Science, Software Engineering and/or related discipline At least 1 year experience in a similar role