Customer Advisor (English & Somali)

Full Job Description

Duties andResponsibilities

·        Ensure excellent use of spelling andgrammar is maintained in all tasks

·         Manage the quality of your work in linewith the client’s policies and procedures

·         Manage and complete a set number of tickets/tasksper day to meet productivity expectations

·         Support and work with colleagues whilebuilding a collaborative team culture

· Proactively highlight areas ofimprovement and escalate through the appropriate channels to ensure timelyresolution of any issues

·         Bring a proactive approach to teammeetings and ensure the promotion of best practice and knowledge sharing

·         Takescharge of the customer's request: actively listens to the customer (ordiscovers his or her request)

·         Providesthe most appropriate solution to the customer's request

·  Fluency in written and spoken English isessential

·         Strong analytical and organizationalskills

·         Ability to solve problems and makedecisions quickly

·         Excellent work ethic and ability to workwith minimal supervision

·         Intermediate I.T. skills with the abilityto quickly learn new tools

·         Experience in content writing or dataentry is an advantage

Competencies

·   Solutions Orientated

·         Initiative

·         Collaboration

·         Organizational commitment 

·         Customer Focus

·         Teamwork

·         Organization & Planning

·         Results Orientated

·         Attention to detail

·        Problem Solving & InformationGathering

·         Resilience & Adaptability