What Jobs are available for Senior Sales Operations Manager in Kenya?
Showing 1297 Senior Sales Operations Manager jobs in Kenya
Senior Sales Operations Manager
Posted 4 days ago
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Job Description
Our client, a dynamic leader in the B2B technology solutions market, is seeking a highly strategic and results-oriented Senior Sales Operations Manager to join their fully remote team. This role is critical for optimizing the sales process, enhancing sales team productivity, and driving revenue growth. The ideal candidate will possess extensive experience in sales operations, CRM management, sales process improvement, and data analysis within a high-growth sales environment. You will be responsible for developing and implementing sales strategies, managing sales enablement tools, analyzing sales performance metrics, and ensuring seamless collaboration between sales and other departments. This position requires a proactive approach, strong leadership qualities, and the ability to thrive in a fast-paced, remote setting.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop, implement, and manage sales processes and methodologies to improve efficiency and effectiveness.
- Oversee and optimize the company's CRM system (e.g., Salesforce) to ensure data integrity and drive user adoption.
- Analyze sales performance data, identify trends, and provide actionable insights to the sales leadership team.
- Design and manage sales enablement programs, including training, content, and tools for the sales force.
- Develop sales forecasts, territories, and quotas in alignment with company objectives.
- Collaborate with Marketing, Product, and Customer Success teams to ensure alignment and support revenue goals.
- Manage sales compensation plans and commission structures.
- Identify and implement process improvements to streamline the sales cycle.
- Provide strategic recommendations to enhance sales productivity and revenue growth.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Finance, or a related field. An MBA is a plus.
- Minimum of 6 years of experience in sales operations, with a significant focus on B2B technology sales.
- Proven expertise in CRM administration and optimization (Salesforce preferred).
- Strong analytical skills with the ability to interpret complex sales data and generate strategic insights.
- Experience in sales process design, sales enablement, and sales forecasting.
- Excellent understanding of sales methodologies and best practices.
- Strong project management and organizational skills.
- Exceptional communication, presentation, and interpersonal skills.
- Ability to work independently, manage multiple priorities, and thrive in a remote team environment.
- Demonstrated ability to influence and collaborate with cross-functional teams.
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0
Head of E-commerce Operations & Strategy
Posted 1 day ago
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Job Description
Our client, a leading retail organization with a rapidly expanding online presence, is seeking an innovative and results-driven Head of E-commerce Operations & Strategy to guide their digital sales initiatives. This is a fully remote position, allowing you to shape the future of online retail from your preferred location. The ideal candidate will possess a comprehensive understanding of e-commerce platforms, digital marketing, customer experience optimization, and supply chain management within a retail context. You will be responsible for developing and executing a robust e-commerce strategy that drives revenue growth, enhances customer engagement, and ensures operational excellence. Your duties will include overseeing website management, optimizing conversion rates, managing online marketing campaigns (SEO, SEM, social media, email marketing), and ensuring a seamless customer journey from browsing to delivery. You will also work closely with logistics and inventory teams to ensure efficient order fulfillment and timely deliveries, a critical component for customer satisfaction. This role demands strong analytical skills to track key performance indicators (KPIs), interpret sales data, and identify opportunities for improvement. You will lead a team of e-commerce specialists, fostering a collaborative and performance-driven environment. The ability to stay ahead of e-commerce trends, adapt to evolving consumer behaviors, and implement innovative solutions is paramount. While the role is remote, exceptional communication and stakeholder management skills are essential for collaborating with various departments and external partners. If you are a strategic thinker with a proven ability to scale online retail operations and deliver exceptional customer experiences, we encourage you to apply. This is a unique opportunity to make a significant impact on the retail landscape from **Malindi, Kilifi, KE**, and contribute to a dynamic and growing business.
Responsibilities:
Responsibilities:
- Develop and implement a comprehensive e-commerce strategy to drive sales and market share growth.
- Oversee all aspects of online store operations, including website management, product merchandising, and content updates.
- Manage and optimize digital marketing campaigns, including SEO, SEM, social media, and email marketing, to drive traffic and conversions.
- Analyze e-commerce data and KPIs to identify trends, insights, and opportunities for improvement.
- Enhance the customer experience across all online touchpoints, ensuring a seamless and engaging journey.
- Collaborate with logistics and inventory teams to ensure efficient order processing, fulfillment, and delivery.
- Lead and mentor the e-commerce team, fostering a culture of innovation and high performance.
- Stay abreast of emerging e-commerce technologies, trends, and best practices.
- Manage the e-commerce budget and ensure profitable operations.
- Identify and implement strategies to increase customer acquisition, retention, and lifetime value.
- Bachelor's degree in Business Administration, Marketing, E-commerce, or a related field. A Master's degree is a plus.
- Minimum of 6 years of experience in e-commerce management, with a strong focus on strategy and operations within the retail sector.
- Proven track record of driving significant revenue growth through online channels.
- Extensive knowledge of e-commerce platforms (e.g., Shopify, Magento, WooCommerce), digital marketing tools, and analytics platforms (e.g., Google Analytics).
- Strong understanding of customer journey mapping, UX/UI principles, and conversion rate optimization (CRO).
- Excellent leadership, communication, and project management skills.
- Ability to work independently and manage remote teams effectively.
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1
Senior Sales Operations Manager (Remote)
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly analytical and process-driven Senior Sales Operations Manager to optimize their sales engine in a fully remote capacity. This pivotal role is responsible for enhancing sales force effectiveness through strategic planning, process improvement, and technology enablement. The ideal candidate possesses a strong understanding of sales methodologies, CRM systems, sales forecasting, and performance analysis. You will be instrumental in streamlining sales processes, providing actionable insights to the sales leadership team, and ensuring the efficient operation of the sales department. This position requires exceptional analytical, problem-solving, and communication skills, coupled with a commitment to driving revenue growth. This fully remote role offers the opportunity to significantly impact sales performance from anywhere. Key responsibilities include:
- Developing and refining sales processes to improve efficiency and productivity.
- Managing and optimizing the CRM system (e.g., Salesforce) to ensure data integrity and effective usage.
- Developing sales forecasts, pipelines, and performance reports for senior management.
- Analyzing sales data to identify trends, opportunities, and areas for improvement.
- Implementing and managing sales enablement tools and technologies.
- Developing and delivering sales training on processes, tools, and best practices.
- Collaborating with marketing, finance, and customer success teams to align strategies and initiatives.
- Defining and tracking key performance indicators (KPIs) for the sales team.
- Developing compensation plans and commission structures in collaboration with leadership.
- Managing sales territories and account assignments.
- Streamlining lead management and qualification processes.
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2
Senior Retail Operations Manager, E-commerce Strategy
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Senior Retail Operations Manager to drive the strategic growth of their e-commerce operations. This position is fully remote, allowing you to lead and innovate from anywhere. The ideal candidate will have a proven track record in retail management, with a strong focus on online sales channels, supply chain optimization, and customer experience enhancement. You will be responsible for overseeing all aspects of the e-commerce platform, from inventory management and order fulfillment to marketing and customer service, ensuring a seamless and profitable online retail presence. This role requires a strategic thinker with exceptional leadership and analytical skills.
Responsibilities:
Responsibilities:
- Develop and execute a comprehensive e-commerce strategy to drive online sales growth and market share.
- Oversee daily operations of the e-commerce platform, including website management, product listings, and content updates.
- Manage inventory levels and forecasting to ensure product availability and minimize stockouts.
- Optimize order fulfillment processes, including warehousing, shipping, and returns management.
- Collaborate with marketing teams to develop and implement online marketing campaigns and promotions.
- Analyze sales data and customer behavior to identify trends, opportunities, and areas for improvement.
- Ensure a superior customer experience across all online touchpoints, from browsing to post-purchase support.
- Manage relationships with third-party vendors and service providers (e.g., payment gateways, logistics partners).
- Monitor key performance indicators (KPIs) and generate regular reports on e-commerce performance.
- Stay abreast of industry best practices, emerging technologies, and competitor activities in the online retail space.
- Lead and mentor a remote team of e-commerce specialists, fostering a high-performance culture.
- Implement strategies to improve conversion rates, average order value, and customer lifetime value.
- Ensure compliance with all relevant e-commerce regulations and data privacy laws.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 7 years of experience in retail management, with at least 4 years focused on e-commerce operations.
- Proven success in developing and implementing profitable e-commerce strategies.
- In-depth understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and related technologies.
- Strong analytical skills with proficiency in data analysis and reporting tools (e.g., Google Analytics).
- Excellent leadership, communication, and interpersonal skills.
- Experience managing remote teams and fostering collaboration.
- Knowledge of digital marketing strategies (SEO, SEM, social media, email marketing).
- Familiarity with supply chain management and logistics.
- Ability to work independently and take initiative in a remote setting.
- Strategic thinking and problem-solving capabilities.
- Experience in the specific retail sector of the client is a plus.
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3
Senior Sales Operations Manager (FMCG, Remote)
Posted 1 day ago
Job Viewed
Job Description
Our client, a leading force in the Fast-Moving Consumer Goods (FMCG) sector, is seeking a highly experienced Senior Sales Operations Manager to lead their remote sales support functions. This role is critical in optimizing sales processes, driving efficiency, and providing essential data-driven insights to the sales team. You will be responsible for managing sales operations, including CRM administration, sales forecasting, performance analysis, and sales enablement initiatives. The ideal candidate possesses a strong understanding of sales operations within the FMCG industry and a proven ability to leverage technology to enhance sales team productivity.
Key Responsibilities:
The ideal candidate will have a Bachelor's degree in Business Administration, Marketing, or a related field; an MBA is a plus. You must have a minimum of 6 years of progressive experience in sales operations, with a significant focus on the FMCG industry. Proven experience with CRM systems (e.g., Salesforce, HubSpot) and sales analytics tools is essential. Strong analytical, problem-solving, and project management skills are required. Excellent communication, interpersonal, and leadership abilities are crucial. This is a 100% remote position, requiring a highly organized, proactive, and self-motivated individual with exceptional time management skills and the ability to thrive in a distributed team environment. This is an outstanding opportunity for a seasoned sales operations leader to drive strategic initiatives and contribute to the success of a prominent FMCG company, operating remotely, while maintaining a connection to the bustling commercial hub of Eldoret, Uasin Gishu, KE .
Key Responsibilities:
- Overseeing and optimizing the day-to-day operations of the sales team, including lead management, pipeline tracking, and deal progression.
- Administering and managing the Customer Relationship Management (CRM) system, ensuring data integrity and utilization.
- Developing and implementing robust sales forecasting processes and models.
- Analyzing sales performance data, identifying trends, and providing actionable insights and recommendations to sales leadership.
- Developing and managing sales enablement programs, including training materials, sales collateral, and performance dashboards.
- Collaborating with marketing, finance, and product teams to ensure alignment and support for sales initiatives.
- Streamlining sales processes and implementing best practices to improve efficiency and effectiveness.
- Managing sales compensation plans and commission calculations.
- Identifying and evaluating new technologies and tools to enhance sales operations.
- Leading and mentoring a team of sales operations specialists.
The ideal candidate will have a Bachelor's degree in Business Administration, Marketing, or a related field; an MBA is a plus. You must have a minimum of 6 years of progressive experience in sales operations, with a significant focus on the FMCG industry. Proven experience with CRM systems (e.g., Salesforce, HubSpot) and sales analytics tools is essential. Strong analytical, problem-solving, and project management skills are required. Excellent communication, interpersonal, and leadership abilities are crucial. This is a 100% remote position, requiring a highly organized, proactive, and self-motivated individual with exceptional time management skills and the ability to thrive in a distributed team environment. This is an outstanding opportunity for a seasoned sales operations leader to drive strategic initiatives and contribute to the success of a prominent FMCG company, operating remotely, while maintaining a connection to the bustling commercial hub of Eldoret, Uasin Gishu, KE .
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4
E-commerce Operations Manager - Retail Sector
Posted 1 day ago
Job Viewed
Job Description
Our client, a prominent player in the retail industry, is seeking an experienced E-commerce Operations Manager to lead their online business initiatives. This is a fully remote position, offering the flexibility to manage and grow their digital retail presence from anywhere. You will be responsible for overseeing all aspects of the e-commerce platform, from website management and product listings to order fulfillment and customer service. Key responsibilities include optimizing the online customer journey, implementing conversion rate optimization (CRO) strategies, and ensuring a seamless shopping experience. You will work closely with marketing teams to drive traffic to the e-commerce site and with logistics partners to ensure timely and efficient order delivery. Performance analysis using web analytics tools (e.g., Google Analytics) will be crucial to identify trends, opportunities, and areas for improvement. The ideal candidate will have a strong understanding of e-commerce best practices, experience with e-commerce platforms (e.g., Shopify, Magento), and a proven ability to manage online sales operations. Excellent project management skills and the ability to work collaboratively with remote teams are essential. You should possess strong analytical skills, a keen eye for detail, and a passion for delivering exceptional customer experiences. A Bachelor's degree in Business, Marketing, or a related field is preferred. This role demands proactive problem-solving and the ability to adapt quickly to the ever-evolving e-commerce landscape. While the company has a physical presence in **Eldoret, Uasin Gishu, KE**, this position is fully remote, emphasizing a results-oriented work culture. If you are a driven e-commerce professional looking to lead and innovate within a dynamic retail environment from a remote location, we invite you to apply.
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5
Senior E-commerce Operations Manager - Retail
Posted 1 day ago
Job Viewed
Job Description
Our client, a leading player in the retail sector, is seeking a seasoned Senior E-commerce Operations Manager to lead their expanding online business. This is a fully remote position, offering a unique opportunity to shape and optimize the e-commerce experience for a diverse customer base. The ideal candidate will possess extensive experience in managing online sales platforms, supply chain logistics, order fulfillment, and customer service within the retail industry. You will be responsible for driving operational efficiency, enhancing customer satisfaction, and maximizing revenue through innovative e-commerce strategies. This role demands a strategic and hands-on leader who can manage all facets of online retail operations, from inventory management and website maintenance to payment processing and returns. You will work closely with marketing, IT, and customer support teams to ensure a seamless and positive customer journey. As part of a remote-first organization, you will leverage technology and effective communication to drive performance and achieve ambitious growth targets.
Key Responsibilities:
The ideal candidate will hold a Bachelor's degree in Business Administration, Operations Management, or a related field, with a minimum of 7 years of experience in e-commerce operations, preferably within the retail sector. Proven experience in managing online sales platforms (e.g., Shopify, Magento) and familiarity with various payment gateways and logistics solutions are essential. Strong analytical, problem-solving, and leadership skills are required. Excellent communication and interpersonal skills are necessary for coordinating with internal teams and external partners in a remote setting. This is a challenging and rewarding role for an experienced e-commerce professional looking to make a significant impact.
Key Responsibilities:
- Oversee all aspects of e-commerce operations, including order processing, fulfillment, and inventory management.
- Develop and implement strategies to improve website performance, user experience, and conversion rates.
- Manage relationships with third-party logistics providers and ensure efficient shipping and delivery.
- Monitor and analyze key e-commerce metrics (e.g., AOV, conversion rate, LTV) and identify areas for improvement.
- Develop and manage the e-commerce budget, ensuring profitability and cost-efficiency.
- Implement and maintain robust customer service protocols to ensure high levels of customer satisfaction.
- Collaborate with marketing teams to align online campaigns with operational capabilities.
- Identify and implement new technologies and tools to enhance e-commerce capabilities.
- Ensure compliance with all relevant regulations and industry standards.
The ideal candidate will hold a Bachelor's degree in Business Administration, Operations Management, or a related field, with a minimum of 7 years of experience in e-commerce operations, preferably within the retail sector. Proven experience in managing online sales platforms (e.g., Shopify, Magento) and familiarity with various payment gateways and logistics solutions are essential. Strong analytical, problem-solving, and leadership skills are required. Excellent communication and interpersonal skills are necessary for coordinating with internal teams and external partners in a remote setting. This is a challenging and rewarding role for an experienced e-commerce professional looking to make a significant impact.
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