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Senior E-commerce Operations Manager (Remote)

30100 Moiben KES155000 Annually WhatJobs Direct remove_red_eye View All

Posted 4 days ago

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Job Description

full-time
Our client is seeking a dynamic and experienced Senior E-commerce Operations Manager to lead their online retail operations. This fully remote role is crucial for ensuring the seamless functioning of their e-commerce platforms, from order fulfillment and inventory management to customer service and logistics. You will be responsible for optimizing the customer journey, driving sales, managing online store performance, and implementing strategies to enhance the overall online shopping experience. The ideal candidate possesses a deep understanding of e-commerce platforms, digital marketing, supply chain management, and customer relationship management, coupled with strong analytical and leadership skills. This is an excellent opportunity to shape the future of an online business from anywhere in Kenya.

Responsibilities:
  • Oversee the day-to-day operations of the e-commerce platform, ensuring a smooth and efficient customer experience.
  • Manage inventory levels, product listings, and pricing strategies to maximize sales and minimize stockouts.
  • Develop and implement strategies for order fulfillment, shipping, and returns management.
  • Collaborate with marketing teams to drive traffic and conversions through various online channels.
  • Monitor website performance, analytics, and key e-commerce metrics, identifying areas for improvement.
  • Ensure the online store is optimized for user experience, mobile responsiveness, and SEO.
  • Manage relationships with third-party logistics (3PL) providers and other vendors.
  • Implement and refine customer service processes to ensure high levels of customer satisfaction.
  • Analyze market trends and competitor activities to identify new growth opportunities.
  • Develop and manage the e-commerce operational budget.
  • Lead and mentor a remote team of e-commerce specialists.
  • Ensure compliance with all relevant e-commerce regulations and data privacy laws.
Qualifications:
  • Bachelor's degree in Business Administration, Marketing, Supply Chain Management, or a related field.
  • Minimum of 6 years of progressive experience in e-commerce operations management.
  • Proven track record of successfully managing and growing online retail businesses.
  • In-depth knowledge of e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and related tools.
  • Strong understanding of digital marketing principles, SEO, SEM, and social media marketing.
  • Experience with inventory management systems and supply chain logistics.
  • Excellent analytical skills and proficiency in using e-commerce analytics tools (e.g., Google Analytics).
  • Strong leadership, project management, and communication skills.
  • Ability to work independently and manage multiple priorities effectively in a remote environment.
  • Experience with A/B testing and conversion rate optimization (CRO).
This is a fantastic fully remote opportunity for a driven E-commerce Operations Manager. The designated role location is Eldoret, Uasin Gishu, KE , but the position is fully remote.
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Senior E-commerce Operations Manager - Remote Fulfillment

40100 Kisumu KES320000 Annually WhatJobs Direct

Posted 1 day ago

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Job Description

full-time
Our client is seeking a highly organized and experienced Senior E-commerce Operations Manager to oversee their remote fulfillment and logistics operations. This is a fully remote position, empowering you to manage and optimize online sales order processing, inventory management, and shipping from any location. You will be responsible for ensuring efficient and accurate fulfillment, maintaining inventory levels, and coordinating with shipping partners to deliver exceptional customer experiences. The ideal candidate will have a strong understanding of e-commerce platforms, warehouse management systems, and logistics best practices, with a proven ability to lead and manage operations remotely.

Key Responsibilities:
  • Oversee day-to-day e-commerce order fulfillment operations, ensuring accuracy and timeliness.
  • Manage inventory levels across multiple channels, implementing strategies to prevent stockouts and minimize overstock.
  • Coordinate with third-party logistics (3PL) providers and shipping carriers to optimize delivery times and costs.
  • Implement and maintain efficient warehouse management processes and systems.
  • Develop and enforce standard operating procedures (SOPs) for receiving, picking, packing, and shipping.
  • Monitor key performance indicators (KPIs) such as order accuracy, on-time shipment rates, and fulfillment costs, and implement corrective actions as needed.
  • Analyze sales data and order trends to forecast inventory needs and operational capacity.
  • Ensure compliance with all relevant shipping regulations and customs requirements.
  • Troubleshoot and resolve any issues related to order fulfillment, shipping, or inventory discrepancies.
  • Collaborate with marketing, sales, and customer service teams to ensure seamless customer experience.

Qualifications:
  • Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field.
  • Minimum of 5 years of experience in e-commerce operations, logistics, or warehouse management.
  • Proven experience in managing remote teams and operations.
  • Strong understanding of e-commerce platforms (e.g., Shopify, Magento) and Warehouse Management Systems (WMS).
  • Excellent analytical, problem-solving, and decision-making skills.
  • Proficiency in inventory management techniques and order fulfillment processes.
  • Strong negotiation and relationship management skills with 3PLs and carriers.
  • Exceptional organizational skills and attention to detail.
  • Ability to work independently, manage multiple priorities, and thrive in a fast-paced, remote environment.
  • Excellent written and verbal communication skills.

This role is based in **Kisumu, Kisumu, KE**, but is a fully remote position. We are looking for a results-driven operations leader who can ensure seamless e-commerce fulfillment from afar. If you are passionate about operational excellence in e-commerce and excel in a remote work setting, we encourage you to apply.
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Senior E-commerce Operations Manager - Remote Fulfillment

00100 Kisumu KES120000 Annually WhatJobs Direct

Posted 4 days ago

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Job Description

full-time
Our client is seeking a highly analytical and results-driven Senior E-commerce Operations Manager to lead their remote fulfillment and logistics operations. This critical, fully remote role will be responsible for ensuring the seamless and efficient processing of online orders, from inventory management to final delivery. The ideal candidate will possess extensive experience in e-commerce operations, supply chain management, and performance optimization within a digital retail environment. You will leverage data analytics to identify trends, streamline workflows, and enhance customer satisfaction. Your ability to manage distributed teams and coordinate with various stakeholders will be key to success. Responsibilities include: Overseeing the entire e-commerce order fulfillment process; Developing and implementing strategies to optimize inventory management and reduce stockouts; Managing relationships with third-party logistics (3PL) providers and carriers; Analyzing operational data to identify bottlenecks and implement solutions for improvement; Ensuring efficient warehousing and shipping processes; Monitoring key performance indicators (KPIs) such as order accuracy, on-time delivery, and cost per order; Developing and executing strategies to enhance the customer experience related to shipping and returns; Collaborating with marketing and sales teams to align operational capabilities with business goals; Leading and mentoring a remote team of operations specialists; Staying current with e-commerce trends and best practices in fulfillment. The required qualifications include a Bachelor's degree in Supply Chain Management, Business Administration, or a related field. A minimum of 6 years of experience in e-commerce operations or logistics management is essential, with a significant portion focused on online retail. Proven experience managing remote teams and operations is a strong requirement. Excellent understanding of inventory management software, WMS, and OMS is necessary. Strong analytical skills with proficiency in data analysis tools (e.g., Excel, SQL, BI tools) are critical. Exceptional problem-solving and decision-making abilities are expected. Outstanding communication and leadership skills are required to manage a distributed workforce and external partners. This is an exceptional opportunity to drive efficiency and customer satisfaction in a dynamic, fully remote e-commerce environment.
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Senior E-commerce Operations Manager - Remote Strategy

N/A Karagita KES180000 Annually WhatJobs Direct

Posted 1 day ago

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Job Description

full-time
Our client is seeking a dynamic and strategic Senior E-commerce Operations Manager to oversee and optimize their online retail operations. This is a fully remote position, requiring a leader who can manage a distributed team and drive growth from a virtual environment. The successful candidate will be responsible for managing all aspects of the e-commerce platform, including website performance, inventory management, order fulfillment, customer service, and marketing initiatives. You will leverage data analytics to identify trends, opportunities, and areas for improvement, ensuring a seamless and exceptional customer experience across all digital touchpoints.

Responsibilities include:
  • Developing and executing comprehensive e-commerce strategies to drive sales and profitability.
  • Managing the day-to-day operations of the e-commerce platform, ensuring its stability and performance.
  • Overseeing inventory levels, forecasting demand, and coordinating with supply chain partners for efficient stock management.
  • Optimizing the customer journey from website browsing to post-purchase support, ensuring a high level of satisfaction.
  • Analyzing website traffic, sales data, and customer behavior to identify key performance indicators (KPIs) and actionable insights.
  • Implementing A/B testing and other optimization techniques to improve conversion rates and user experience.
  • Managing online marketing campaigns, including SEO, SEM, social media marketing, and email marketing, in collaboration with the marketing team.
  • Leading and motivating a remote team of e-commerce specialists, customer service representatives, and fulfillment staff.
  • Ensuring compliance with all relevant e-commerce regulations and best practices.
  • Staying informed about emerging e-commerce trends, technologies, and competitor activities.

Qualifications:
  • Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred.
  • Minimum of 6 years of progressive experience in e-commerce operations and management.
  • Proven track record of successfully managing and growing online retail businesses.
  • Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and related technologies.
  • Expertise in data analysis, web analytics tools (e.g., Google Analytics), and reporting.
  • Excellent leadership, team management, and communication skills, particularly in a remote context.
  • Strategic thinker with strong problem-solving and decision-making abilities.
  • Proficiency in digital marketing strategies and execution.
  • Experience with inventory management and supply chain logistics.
  • Ability to work autonomously, adapt to a fast-paced environment, and meet ambitious targets.

This role is based in the vicinity of **Naivasha, Nakuru, KE**, but is offered as a fully remote position. If you are a results-oriented e-commerce leader ready to shape the future of online retail from anywhere, we encourage you to apply.
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Supply Chain Procurement Manager

01100 Thika, Central KES160000 Annually WhatJobs Direct

Posted 1 day ago

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Job Description

full-time
Our client is seeking a strategic and detail-oriented Supply Chain Procurement Manager to lead and optimize their procurement operations. This is a fully remote role where you will be responsible for managing the end-to-end procurement process, from vendor selection and negotiation to contract management and cost reduction initiatives. You will play a pivotal role in ensuring the timely and cost-effective acquisition of goods and services essential to the company's operations. The ideal candidate will possess a strong understanding of supply chain principles, market analysis, and strategic sourcing. You will be tasked with identifying opportunities for process improvement, fostering strong supplier relationships, and mitigating supply chain risks. This position requires excellent negotiation skills, a keen eye for detail, and the ability to manage complex purchasing portfolios. You will work closely with internal stakeholders across various departments to understand their needs and ensure procurement strategies align with business objectives. Proven experience in developing and implementing procurement policies and procedures is crucial. This role offers a significant opportunity for professional growth and impact within a collaborative, remote-first environment. You will be instrumental in driving efficiency and cost savings across the organization. The ability to analyze procurement data, identify trends, and make data-driven decisions is a key requirement.

Responsibilities:
  • Develop and implement comprehensive procurement strategies to meet organizational needs.
  • Manage the entire procurement lifecycle, including sourcing, tendering, negotiation, and contract award.
  • Identify and evaluate potential suppliers, ensuring they meet quality, cost, and delivery requirements.
  • Negotiate favorable terms, pricing, and contracts with suppliers.
  • Develop and maintain strong relationships with key suppliers.
  • Monitor supplier performance and address any issues or non-compliance.
  • Conduct market research and analysis to identify cost-saving opportunities and emerging trends.
  • Collaborate with internal stakeholders to understand their procurement requirements.
  • Ensure compliance with company procurement policies and relevant regulations.
  • Manage procurement budgets and track expenditures.
  • Identify and mitigate supply chain risks.
  • Develop and implement best practices in procurement and supply chain management.
  • Generate reports on procurement activities, savings, and supplier performance.
  • Lead and mentor junior procurement staff.
  • Drive continuous improvement in procurement processes.

Qualifications:
  • Bachelor's degree in Supply Chain Management, Business Administration, Finance, or a related field.
  • Minimum of 6 years of experience in procurement, purchasing, or supply chain management.
  • Proven experience in strategic sourcing, vendor management, and contract negotiation.
  • Strong understanding of procurement principles, best practices, and relevant regulations.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Proficiency in procurement software and ERP systems.
  • Strong communication, interpersonal, and negotiation skills.
  • Ability to work independently and manage multiple priorities in a remote setting.
  • Experience in managing diverse procurement categories.
  • Knowledge of international sourcing and logistics is a plus.
  • Professional certifications such as CIPS or equivalent are an advantage.
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Supply Chain Procurement Analyst

00200 Ongata Rongai, Rift Valley KES68000 Annually WhatJobs Direct

Posted 1 day ago

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Job Description

full-time
Our client is seeking a detail-oriented and analytical Supply Chain Procurement Analyst to optimize their purchasing processes. This position is fully remote, offering the flexibility to work from your preferred location. You will be responsible for analyzing procurement data, identifying cost-saving opportunities, and supporting the negotiation of favorable terms with suppliers. Your core duties will involve tracking inventory levels, forecasting demand, and ensuring the timely acquisition of goods and services necessary for operations. This role requires a strong command of procurement best practices, contract management principles, and supply chain logistics. You will collaborate closely with various internal departments to understand their needs and translate them into effective procurement strategies. The ideal candidate will possess exceptional analytical skills, proficiency in data analysis tools (e.g., Excel, SQL, BI software), and a keen eye for detail. Experience with procurement software and e-sourcing platforms is highly desirable. You will play a vital role in managing supplier relationships, evaluating supplier performance, and mitigating supply chain risks. This position offers a unique opportunity to contribute to the efficiency and profitability of our client's operations by ensuring a robust and cost-effective supply chain. We are looking for a proactive individual who can independently manage their workload, drive process improvements, and deliver measurable results. The ability to effectively communicate complex data and recommendations to stakeholders is crucial for success in this role. Your expertise will directly impact procurement strategies for projects and ongoing operations, contributing to the success of our client based in Ongata Rongai, Kajiado, KE .
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Global Supply Chain & Procurement Director

10100 Nyeri Town KES1200000 Annually WhatJobs Direct

Posted 1 day ago

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Job Description

full-time
Our client, a leading international conglomerate with diverse business interests, is seeking a strategic and results-oriented Global Supply Chain & Procurement Director. This is a critical, fully remote leadership position responsible for overseeing and optimizing the company's end-to-end supply chain and procurement operations worldwide. The ideal candidate will possess extensive experience in strategic sourcing, contract negotiation, logistics management, and supply chain transformation. You will be tasked with driving cost efficiencies, ensuring supply chain resilience, and fostering strong supplier relationships to support the company's growth objectives. This role demands exceptional leadership, analytical capabilities, and a deep understanding of global market dynamics.

Responsibilities:
  • Develop and implement global supply chain and procurement strategies aligned with business goals.
  • Oversee all aspects of strategic sourcing, vendor selection, and contract negotiation to secure favorable terms and conditions.
  • Manage and optimize inventory levels, logistics, and transportation to ensure timely delivery and cost-effectiveness.
  • Build and maintain strong, collaborative relationships with key suppliers and partners globally.
  • Identify and mitigate supply chain risks, ensuring business continuity and resilience.
  • Drive continuous improvement initiatives to enhance efficiency, reduce costs, and improve quality across the supply chain.
  • Lead and mentor a global team of procurement and supply chain professionals.
  • Implement and leverage advanced procurement technologies and analytics for better decision-making.
  • Ensure compliance with all relevant regulations, policies, and ethical standards.
  • Collaborate with cross-functional teams, including operations, finance, and product development, to meet business needs.
  • Monitor market trends and supplier performance to identify opportunities and potential challenges.

Qualifications:
  • Bachelor's degree in Supply Chain Management, Business Administration, Engineering, or a related field; MBA or advanced degree preferred.
  • Minimum of 10 years of progressive experience in global supply chain management and strategic procurement.
  • Demonstrated success in developing and executing complex procurement strategies.
  • Strong negotiation and contract management skills.
  • Proven ability to manage international logistics and distribution networks.
  • Experience with supply chain planning and inventory management systems (e.g., SAP, Oracle).
  • Excellent leadership, team management, and interpersonal skills.
  • Strong analytical and problem-solving abilities, with a data-driven approach.
  • Knowledge of global trade regulations and compliance.
  • Ability to work effectively in a fully remote, international environment.

This is a key leadership role within our client's organization, offering the opportunity to shape global operations from a remote setting. Your expertise will directly impact the efficiency and success of supply chains supporting diverse markets, including potential business activities near Nyeri, Nyeri, KE .
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Principal Supply Chain & Procurement Strategist

70100 Embu, Eastern KES7500000 Annually WhatJobs Direct

Posted 1 day ago

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Job Description

full-time
Our client is a global leader in its industry and is seeking a Principal Supply Chain & Procurement Strategist to drive transformative improvements in its global operations. This fully remote position offers a unique opportunity to design and implement innovative strategies that optimize sourcing, procurement, and supply chain resilience. You will be responsible for analyzing complex supply chain networks, identifying cost-saving opportunities, mitigating risks, and ensuring the efficient flow of goods and services. The ideal candidate will possess a strategic mindset, exceptional analytical capabilities, and a proven track record of success in complex procurement environments.

Responsibilities:
  • Develop and execute long-term strategic sourcing and procurement plans that align with business objectives and market dynamics.
  • Lead cross-functional teams in identifying and evaluating potential suppliers, conducting negotiations, and establishing strategic partnerships.
  • Analyze global supply chain risks and develop robust mitigation strategies, including diversification, inventory management, and contingency planning.
  • Optimize procurement processes to drive cost reductions, improve quality, and enhance supplier performance.
  • Utilize advanced data analytics and market intelligence to forecast trends, identify opportunities, and inform strategic decision-making.
  • Implement best practices in procurement, contract management, and supplier relationship management.
  • Drive initiatives focused on sustainability, ethical sourcing, and corporate social responsibility within the supply chain.
  • Manage complex international supply chains, ensuring compliance with all relevant regulations and trade agreements.
  • Mentor junior procurement professionals and champion a culture of continuous improvement and operational excellence.
  • Develop and maintain strong relationships with key internal stakeholders, including finance, operations, and legal departments.
Qualifications:
  • Master's degree in Business Administration, Supply Chain Management, Finance, or a related field.
  • Minimum of 10 years of progressive experience in strategic sourcing, procurement, and supply chain management, with a significant focus on global operations.
  • Demonstrated success in developing and implementing complex procurement strategies that deliver significant cost savings and operational improvements.
  • Expertise in risk management, supplier relationship management, and contract negotiation.
  • Strong analytical skills with proficiency in data modeling, forecasting, and spend analysis tools.
  • In-depth knowledge of global trade regulations, logistics, and supply chain best practices.
  • Experience with ERP systems and procurement software (e.g., SAP Ariba, Oracle).
  • Excellent leadership, communication, and interpersonal skills, with the ability to influence senior stakeholders.
  • Proven ability to manage diverse and geographically dispersed teams in a remote setting.
  • Professional certifications such as CIPS or CPSM are a plus.
This is a critical leadership role with the potential to significantly impact the company's global competitiveness. If you are a strategic thinker with a passion for optimizing complex supply chains, we encourage you to apply.
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