What Jobs are available for Senior Commercial Insurance Broker in Kenya?

Role Description

This is a full-time on-site role located in Nairobi, Kenya for the Head of Compensation Benefits - Health, Life & Pension Insurance at COMPLETE SOLUTIONS INSURANCE BROKERS LTD (KENYA). The role involves overseeing and managing compensation and employee benefits programs, including health, life, and pension insurance. The Head of Compensation Benefits will be responsible for client relations, developing and evaluating compensation structures, administering benefits programs, and ensuring compliance with regulatory requirements. The role includes leading a team, performing market analysis, and creating strategies to attract and retain employees through competitive compensation and benefits packages.

Qualifications

• At least 5 years of experience in a similar role
• Benefits Administration, Employee Benefits, and Compensation & Benefits skills
• Expertise in Compensation Management
• Strong Analytical Skills
• Excellent leadership and team management skills
• In-depth understanding of regulatory requirements related to compensation and benefits
• Bachelor's degree
• Excellent written, presentation and verbal communication skills

Please send your CV's to

Company Description

Hillspan Insurance Brokers Ltd is a fully fledged insurance brokerage and leading provider of insurance and risk management solutions. Our dynamic team of insurance professionals is committed to offering innovative and cutting-edge solutions that revolutionize the traditional insurance broking landscape. We focus on delivering exceptional quality services, ensuring utmost customer satisfaction, and providing excellent value for our clients' investments.

Role Description

This is a full-time on-site role for a Customer Service Officer, located in Nairobi County, Kenya. The Customer Service Officer will be responsible for managing customer inquiries, manage front office/reception, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. The role involves daily interaction with clients to address their needs, resolving any issues, and maintaining positive relationships to ensure a high level of customer service.

Qualifications and responsibilities

• Interpersonal Skills and Customer Support skills
• Customer Satisfaction, Customer Service, and Customer Experience skills
• Strong communication and problem-solving abilities
• Ability to work effectively in a team and manage multiple tasks simultaneously
• Proficiency in using customer service software and tools
• Relevant experience in the financial services industry is a plus
• Bachelor's degree in Business or related field

Company Description

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Role Description

This is a full-time hybrid role for a Medical Insurance Assistant located in Mkomani ward, with some work from home acceptable. The Medical Insurance Assistant will be responsible for handling customer service inquiries, timely insurance quodations, analysis of insurer quotations, maintaining accurate records, and coordinating with insurance companies. The role requires excellent communication skills and a detailed understanding of the insurance industry.

Qualifications

• Insurance and Insurance Brokerage skills
• Strong Communication and Customer Service skills
• Good understanding of Insurance
• Excellent organizational and multitasking abilities
• Ability to work independently and in a team environment
• Previous experience in a similar role is advantageous
• Bachelor's degree in Finance, Business Administration, or related field is preferred
• Dip CII or Dip IIK

ABOUT INKOMOKO

Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive.

In 2025, Inkomoko was listed by the Financial Times as the 8th fastest-growing company in Africa, supporting entrepreneurs across East and Central Africa to grow thriving businesses and build inclusive, resilient economies.

Founded in 2012, Inkomoko has worked with more than 100,000 entrepreneurs, including thousands of refugee entrepreneurs. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change.  We are the largest investor to refugee entrepreneurs in Africa. 

Inkomoko has 750+ staff in 40 offices across Chad, Ethiopia, Kenya, Rwanda, and South Sudan. Through Inkomoko's 2030 strategic plan, we are adding 3 additional countries to serve more than 550,000 entrepreneurs and growing our $30M loan fund to impact 7M lives.

REQUEST FOR PROPOSAL (RFP): PROVISION OF MEDICAL INSURANCE COVER

Inkomoko Limited invites your firm to submit proposals from reputable and licensed Insurance Underwriters for the provision of comprehensive medical insurance coverage for our staff and their eligible dependents for a fully insured scheme.

1. Scope of Coverage

The required medical insurance cover should include, but not be limited to, the following benefits:

• Inpatient Cover
• Outpatient Cover
• Dental Cover
• Optical Cover
• Maternity Cover
• Chronic Illnesses Cover
• Wellness Checkups / Preventive Care

2. Staff Details

Insurance Category & Count ( Total Count - 262)

• M - 94
• M+1 - 41
• M+2 - 43
• M+3 - 40
• M+4 - 21
• M+5 - 15
• M+6 - 4
• M+7 -3
• M+8 - 1

3. Proposal Requirements

Your proposal should clearly outline:

1. Benefit Schedule – detailed benefits for each coverage category, including exclusions, waiting periods, and sub-limits where applicable.
2. Premium Costs – itemized quotation per category of cover, inclusive of applicable taxes.
3. Provider Network – list of hospitals, clinics, dental and optical providers, maternity facilities, and wellness centers within your network (local and international where applicable).
4. Claims Administration Process – including turnaround time for reimbursement and pre-authorization requirements.
5. Value-Added Services – wellness programs, health talks, digital claim platforms, or telemedicine services.
6. References – at least two organizations that are currently being serviced with similar coverage.
7. Summary of Underwriters' Proposals – a consolidated comparison highlighting key benefits, premiums, exclusions, and value-added services, presented in the table format below.

Summary Table FormatPlease provide a summary of 6 providers in a table format for the below categories.

Category

Inpatient Limit

Outpatient Limit

Dental Cover

Optical Cover

Chronic Illness Cover

Wellness Checkups

Exclusions / Limitations

Premium (Annual)

Provider Network Reach

Other Services

4. Evaluation Criteria

Proposals will be evaluated based on:

• Scope and adequacy of benefits.
• Competitiveness of premiums.
• Strength and reputation of the underwriter.
• Network coverage and accessibility.
• Efficiency of claims administration.
• Value-added services.
• Quality of the broker's summary and analysis of underwriters' proposals.

5. Submission Guidelines

• Proposals should be submitted in soft copy to no later than Friday, 24th October 2025 at 5:00pm.
• For questions or clarifications, please reach us on

6. Confidentiality

All information provided in response to this RFP will be treated as strictly confidential and used solely for the purpose of evaluation.

We appreciate your participation in this process and look forward to receiving the proposals.

• Underwriting new and renewal business for a diverse portfolio of commercial insurance policies, including property, casualty, and specialty lines.
• Analyzing financial statements, loss history, and other relevant data to assess risk exposure and determine appropriate coverage terms and pricing.
• Developing and implementing underwriting policies, procedures, and best practices.
• Providing guidance, training, and support to junior and mid-level underwriters.
• Collaborating with claims, actuarial, and marketing departments to ensure a cohesive approach to risk management.
• Monitoring market trends, competitor activities, and regulatory changes to adapt underwriting strategies.
• Building and maintaining strong relationships with brokers, agents, and other business partners.
• Conducting market research and identifying opportunities for growth and product development.
• Ensuring compliance with all applicable laws, regulations, and company policies.
• Contributing to the development and refinement of underwriting tools and systems.
• Managing a portfolio of accounts to achieve growth, profitability, and retention targets.

• Analyze and assess commercial insurance applications to determine risk acceptability.
• Evaluate financial statements, loss history, and other relevant data to make informed underwriting decisions.
• Price policies accurately based on risk assessment, market conditions, and company guidelines.
• Develop and maintain strong relationships with brokers and agents.
• Ensure compliance with all underwriting rules, regulations, and company policies.
• Identify opportunities to cross-sell or up-sell products to existing clients.
• Monitor the performance of the assigned book of business and take corrective actions as needed.
• Collaborate with claims and actuarial departments to share insights and address complex risks.
• Stay updated on industry trends, market developments, and changes in legislation.
• Contribute to the development and refinement of underwriting guidelines and procedures.
• Provide technical expertise and guidance to junior underwriters and support staff.
• Negotiate terms and conditions with brokers and agents to secure profitable business.
• Prepare clear and concise underwriting documentation and reports.

• Bachelor's degree in Finance, Economics, Business Administration, or a related field.
• Minimum of 5 years of experience in commercial lines insurance underwriting.
• Proven track record of successfully underwriting profitable business.
• Strong understanding of commercial property, casualty, and liability insurance products.
• Excellent analytical, quantitative, and critical thinking skills.
• Proficiency in using underwriting software and rating tools.
• Strong negotiation and communication skills, with the ability to build rapport with external partners.
• Detail-oriented with a commitment to accuracy and compliance.
• Ability to work independently, manage time effectively, and meet deadlines in a remote environment.
• Relevant professional designations (e.g., ACII, CPCU) are a significant advantage.
• Knowledge of Kenyan insurance market dynamics is preferred.