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Front Office Associate — Tigoni | Serenity Spa

Be the warm first impression that keeps clients coming back.

Location:
Tigoni (Limuru Road environs)

Type:
Full-time, shift-based (weekdays/weekends on rotation)

About the role

We're looking for a poised, people-first Front Office Associate to anchor the reception at our Tigoni branch. You'll own the client journey from "hello" to "see you soon," keeping bookings precise, service flowing, and the front desk calm, polished, and professional.

What you'll do

• Welcome every guest with warmth; manage check-in/out with speed and accuracy.
• Handle calls, email & WhatsApp bookings; confirm, reschedule, and follow up.
• Coordinate the day's treatment schedule with therapists; minimise gaps & no-shows.
• Maintain POS & billing; issue receipts and reconcile end-of-day reports.
• Support and actively participate in retail sales to boost branch sales.
• Keep reception immaculate; uphold confidentiality & data privacy at all times.
• Capture feedback, resolve concerns professionally, and escalate when needed.
• Prepare concise daily reports (feedbacks, attendance, bookings, highlights/opportunities).

What you'll bring

• 2+ years in front desk operations in the service industry or premium customer service.
• Excellent communication in English & Kiswahili; gracious, confident phone manner.
• Strong organization & attention to detail; thrives in a fast, client-facing environment.
• Comfortable with booking/POS systems and report writing.
• Integrity, discretion, and a consistently professional presence.
• Able to work rotational shifts, including weekends/public holidays.
• Sales-driven and customer-centric.

What you'll love

• A caring, high-performance culture where professionalism and confidentiality are non-negotiable—and celebrated.
• Growth & training opportunities (internal & external learning; collaboration with our training team).
• A beautiful work environment in leafy Tigoni serving loyal, appreciative clientele.

How to apply

Send your CV to with the subject
"FO Associate — Tigoni"
.

Include a brief note on a time you turned a tricky guest moment into a great experience.

• Deadline: EOD 14th September 2025

Work Location

Nairobi

Expected duration

Duties and Responsibilities

Qualifications/special Skills
Languages

Additional Information

Intern Specific text

No Fee

Apply Now

The ideal candidate is a detail-oriented team player who will be the first point of contact for visitors at the office, greeting them in a polite and well-spoken manner. You will also be assigned duties as required (i.e. organization of inbound and outbound mail, administrative work, and general clerical support).

Responsibilities

• Answer and direct phone calls
• Distribute mail
• Act as first point of contact for visitors
• Assist with digital marketing and social media tasks.
• Perform other administrative duties as assigned.

Qualifications

• Diploma in Front Office, Business Administration, Customer Service, or a related field.
• Relevant work experience
• Excellent telephone etiquette and communication skills.
• Tech-savvy and comfortable with office systems.
• Strong meeting scheduling and coordination skills.
• Eloquent and well-spoken.
• Presentable and professional appearance.
• Ability to multitask and manage front office operations efficiently.

• Assist senior technicians with troubleshooting and diagnosing technical issues.
• Learn and apply company procedures for issue resolution and documentation.
• Participate in remote training sessions and practical exercises.
• Contribute to the maintenance and organization of digital assets and documentation.
• Perform routine system checks and basic maintenance tasks as instructed.
• Collaborate with team members via online communication tools for project updates and problem-solving.
• Develop proficiency in using industry-standard software and tools.
• Adhere to all remote work policies and security protocols.
• Prepare basic reports on tasks completed and challenges encountered.
• Engage in continuous learning to expand technical knowledge and skill set.

• Assist senior technicians in diagnosing and resolving technical issues related to network connectivity, signal strength, and data transmission.
• Learn to install, configure, and test telecommunication equipment such as routers, switches, and modems under remote supervision.
• Participate in virtual training sessions covering network protocols, fiber optics, wireless technologies, and cybersecurity basics.
• Monitor system performance remotely, identify potential problems, and escalate them to the appropriate teams.
• Document troubleshooting steps, repair actions, and system configurations accurately.
• Maintain an organized digital workspace and adhere to company policies and procedures.
• Engage proactively in learning new technologies and best practices within the telecommunications field.
• Collaborate with team members through digital communication channels to ensure seamless project execution.
• Gain exposure to project management tools and methodologies used in remote technical support environments.
• Develop strong problem-solving skills and a methodical approach to technical challenges.

• A strong interest in telecommunications technology and a willingness to learn.
• Basic understanding of computer hardware and networking concepts is advantageous.
• Excellent verbal and written communication skills for effective remote collaboration.
• Ability to follow instructions precisely and work independently with minimal supervision.
• A dedicated workspace with reliable internet connectivity is essential for remote participation.
• High school diploma or equivalent.
• Demonstrated ability to manage time effectively and meet deadlines in a virtual environment.
• Patience and a customer-focused attitude when interacting with end-users if required.
• A keen eye for detail and a commitment to accuracy.
• Availability to participate in scheduled remote training sessions and team meetings.

Partech is a global tech investment firm headquartered in Paris, with offices in Berlin, London, Dakar, Dubai, Nairobi and Lagos. We are a team made up of independent thinkers. We are unconstrained by hype, trend or fixed ways of working. We believe in the power of alliance in action, working together and side-by-side with the founders we back, in the shared pursuit of success. We bring together capital, operational experience and strategic support for the entrepreneurs we back from seed through to growth stage. Born in San Francisco 40 years ago, today we manage €2.5B AUM and our current portfolio of 220 companies in 40 countries, across 4 continents.

Backing champions of African tech since 2017, the Africa team seeks the next generation of category leaders across the continent. Investing from seed+ to growth, the team is based on the ground, and leverages their operational expertise and Partech's global networks to support founders on their journey to scale.

As an intern in the Africa team, you'll be part of one of the leading tech investment firms in Africa, benefiting from the team's expertise and strong network. You will be involved at every stage of the investment process, tasks you will be working on will be threefold:

• Sourcing: Screening and reviewing investment opportunities. You will help us identify potential investment targets and present them to our internal team meetings.
• Investment process: You will help manage and assess our dealflow by evaluating pitch decks, participating in our initial assessment, meeting entrepreneurs and assisting our team in the in-depth analysis and due diligences. You will be material in writing investment memos to sum up and share analyses
• Market Research: You'll be researching various sectors and subsectors within our target verticals and providing deep-dive analysis. You'll also be supporting the preparation of our Partech Africa report

Requirements

• Master program in business or engineering (or equivalent)
• At least a first meaningful experience in VC/PE/M&A/Consulting
• Strong analytical and writing skills, with capacity to work on multiple projects and meet deadlines
• Committed to highest ethical standards
• Autonomous, curious and structured profile with a data-driven mindset
• Team spirit and strong interpersonal skills
• Passionate about tech and entrepreneurship in Africa
• Fluent in English, other languages are a plus

Benefits

• Joining the largest Africa-focused VC fund, and one of the top venture investment platforms in the world
• Full exposure to the African tech investment space and entrepreneurs
• Building technical investment capabilities in the VC ecosystem