What Jobs are available for Director Of Global Hospitality Operations in Kenya?
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Director of Global Hospitality Operations
Posted 1 day ago
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Job Description
Our client is a premier hospitality group seeking a seasoned Director of Global Hospitality Operations to oversee and enhance their service offerings across multiple international locations. This is a fully remote leadership position, requiring a visionary leader to drive operational excellence, guest satisfaction, and profitability. You will be responsible for developing and implementing global operational strategies, setting high standards for service delivery, and ensuring consistent brand representation across all properties. Your role will involve analyzing performance metrics, identifying areas for improvement, and implementing innovative solutions to enhance guest experiences and operational efficiency. You will lead, mentor, and inspire a diverse team of regional managers and property leaders, fostering a culture of collaboration, continuous learning, and exceptional customer service. This includes overseeing budget management, cost control measures, and revenue maximization strategies. A key aspect of this role is to stay ahead of industry trends, driving the adoption of new technologies and best practices to elevate the guest journey. You will collaborate closely with marketing, sales, and development teams to ensure alignment with the company's strategic vision. Strong communication and stakeholder management skills are essential, along with a proven ability to manage complex, geographically dispersed operations remotely. The ideal candidate will have a comprehensive understanding of the global hospitality landscape, including luxury hotel operations, F&B, and event management. This remote role offers a unique opportunity to shape the future of hospitality on a global scale, driving innovation and setting new benchmarks for service excellence. We are looking for a passionate leader who can inspire teams and deliver unforgettable guest experiences.
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Director of Global Hotel Operations
Posted 1 day ago
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Job Description
Our client is searching for a visionary and experienced Director of Global Hotel Operations to lead and enhance their hospitality portfolio from a remote setting. This senior leadership position requires a seasoned professional with extensive experience in managing multiple hotel properties, driving operational excellence, and delivering exceptional guest experiences. You will be responsible for setting strategic objectives, developing operational policies and procedures, and ensuring consistent brand standards across all managed properties. Key duties include overseeing all aspects of hotel operations, including revenue management, guest services, food and beverage, housekeeping, and maintenance. You will work closely with hotel general managers to foster a culture of service excellence, optimize profitability, and drive guest satisfaction. This role demands a strong understanding of the hospitality industry, market trends, and competitor analysis. You will also be involved in strategic planning, budget development, and financial performance monitoring for each property. As a remote leader, you will leverage technology and communication tools to effectively manage and motivate dispersed teams, conduct virtual site inspections, and provide ongoing support and training. The successful candidate will possess outstanding leadership, communication, and interpersonal skills, with a proven ability to inspire and guide teams to achieve ambitious goals. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is required, and a Master's degree is a plus. Extensive experience in senior management roles within the hotel industry is essential. This is an exciting opportunity to shape the future of our client's hospitality offerings, contributing significantly to their global success from a fully remote position. The role is associated with **Kitale, Trans-Nzoia, KE**, but requires no physical presence in that location.
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1
Director of Global Hotel Operations Strategy
Posted 1 day ago
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Job Description
Our client, a globally recognized hospitality group, is seeking a visionary Director of Global Hotel Operations Strategy to drive innovation and excellence across its diverse portfolio of properties. This pivotal role involves shaping the future of guest experiences and operational efficiency. This is a fully remote position, enabling you to influence global strategies from anywhere in Kenya.
The Director of Global Hotel Operations Strategy will be responsible for developing and implementing strategic initiatives that enhance operational performance, guest satisfaction, and profitability for all hotel properties worldwide. You will analyze market trends, benchmark best practices, and identify opportunities for operational improvements, technology adoption, and service innovation. This role requires a deep understanding of the hospitality industry, exceptional analytical skills, and the ability to collaborate effectively with regional and on-site management teams to drive change and ensure consistent brand standards.
Key responsibilities include:
The ideal candidate will possess a Master's degree in Hospitality Management, Business Administration, or a related field. You should have a minimum of 8-10 years of progressive experience in senior operational or strategic roles within the international hotel industry. Proven experience in developing and implementing large-scale operational strategies is essential. Strong analytical, financial acumen, and problem-solving skills are required. Exceptional leadership, communication, and stakeholder management abilities are paramount. Experience with hotel management software and technology platforms is a significant advantage. A global perspective and a passion for delivering exceptional guest experiences are crucial. This remote role, ideally coordinated from the vicinity of Bungoma, Bungoma, KE , offers a unique opportunity to shape the future of global hospitality.
The Director of Global Hotel Operations Strategy will be responsible for developing and implementing strategic initiatives that enhance operational performance, guest satisfaction, and profitability for all hotel properties worldwide. You will analyze market trends, benchmark best practices, and identify opportunities for operational improvements, technology adoption, and service innovation. This role requires a deep understanding of the hospitality industry, exceptional analytical skills, and the ability to collaborate effectively with regional and on-site management teams to drive change and ensure consistent brand standards.
Key responsibilities include:
- Developing and executing long-term strategic plans for global hotel operations.
- Analyzing operational data to identify areas for improvement in efficiency, cost management, and revenue generation.
- Benchmarking performance against industry leaders and implementing best practices across the portfolio.
- Leading initiatives related to guest experience enhancement, service standards, and operational excellence.
- Evaluating and recommending new technologies and digital solutions to improve hotel operations and guest services.
- Collaborating with regional VPs of Operations and General Managers to drive the implementation of strategic initiatives.
- Developing training programs and resources to support operational staff development.
- Monitoring industry trends, competitive landscape, and emerging technologies impacting the hospitality sector.
- Creating comprehensive business cases and financial models for proposed strategic projects.
- Presenting strategic recommendations and progress updates to senior leadership.
The ideal candidate will possess a Master's degree in Hospitality Management, Business Administration, or a related field. You should have a minimum of 8-10 years of progressive experience in senior operational or strategic roles within the international hotel industry. Proven experience in developing and implementing large-scale operational strategies is essential. Strong analytical, financial acumen, and problem-solving skills are required. Exceptional leadership, communication, and stakeholder management abilities are paramount. Experience with hotel management software and technology platforms is a significant advantage. A global perspective and a passion for delivering exceptional guest experiences are crucial. This remote role, ideally coordinated from the vicinity of Bungoma, Bungoma, KE , offers a unique opportunity to shape the future of global hospitality.
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2
Director of Global Hotel Operations - Remote
Posted 1 day ago
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Job Description
Our client, a prestigious international hospitality group, is seeking an experienced and visionary Director of Global Hotel Operations to lead their expansion and operational excellence. This is a fully remote leadership position, offering the unique opportunity to shape the guest experience and drive profitability across a diverse portfolio of hotels worldwide. You will be responsible for setting strategic operational standards, developing innovative service protocols, and ensuring consistent brand delivery across all properties. This role demands a profound understanding of the global hospitality landscape, coupled with exceptional leadership and strategic planning capabilities.
Your core responsibilities will include overseeing the operational performance of hotels, analyzing key metrics such as occupancy rates, revenue per available room (RevPAR), guest satisfaction scores, and operational costs. You will work closely with on-site General Managers and regional directors, providing remote guidance, support, and performance management. Developing and implementing robust training programs to enhance staff performance and guest service is crucial. You will also be instrumental in identifying market trends, competitor strategies, and emerging technologies to drive innovation and maintain a competitive edge. Budget management, financial forecasting, and ensuring adherence to company policies and legal regulations will be key aspects of your role. This position requires a proactive approach to problem-solving, exceptional communication skills, and the ability to inspire and motivate teams from a distance.
The ideal candidate will possess a proven track record in multi-property hotel management at a senior level. Experience with luxury and boutique hotel segments is highly desirable. You must demonstrate a strategic mindset, excellent analytical skills, and the ability to make data-driven decisions. As this is a fully remote role, strong self-management skills, proficiency with virtual collaboration tools, and the ability to build rapport and influence stakeholders remotely are essential. You will be expected to travel occasionally for key site visits and strategic meetings, but the primary mode of operation will be remote.
Key Responsibilities:
Qualifications:
Your core responsibilities will include overseeing the operational performance of hotels, analyzing key metrics such as occupancy rates, revenue per available room (RevPAR), guest satisfaction scores, and operational costs. You will work closely with on-site General Managers and regional directors, providing remote guidance, support, and performance management. Developing and implementing robust training programs to enhance staff performance and guest service is crucial. You will also be instrumental in identifying market trends, competitor strategies, and emerging technologies to drive innovation and maintain a competitive edge. Budget management, financial forecasting, and ensuring adherence to company policies and legal regulations will be key aspects of your role. This position requires a proactive approach to problem-solving, exceptional communication skills, and the ability to inspire and motivate teams from a distance.
The ideal candidate will possess a proven track record in multi-property hotel management at a senior level. Experience with luxury and boutique hotel segments is highly desirable. You must demonstrate a strategic mindset, excellent analytical skills, and the ability to make data-driven decisions. As this is a fully remote role, strong self-management skills, proficiency with virtual collaboration tools, and the ability to build rapport and influence stakeholders remotely are essential. You will be expected to travel occasionally for key site visits and strategic meetings, but the primary mode of operation will be remote.
Key Responsibilities:
- Develop and implement global operational strategies to enhance guest satisfaction and profitability.
- Oversee the operational performance of a portfolio of international hotels.
- Provide remote leadership, guidance, and support to General Managers and operational teams.
- Analyze financial performance data and identify opportunities for revenue enhancement and cost optimization.
- Ensure consistent brand standards and service excellence across all properties.
- Develop and implement comprehensive training programs for hotel staff.
- Stay abreast of industry trends, market dynamics, and technological advancements.
- Manage operational budgets and conduct financial forecasting.
- Foster strong relationships with key stakeholders, including property owners and management.
- Drive innovation in guest services and operational efficiency.
- This is a remote role, supporting operations that include properties in and around Malindi, Kilifi, KE , and globally.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- 10+ years of progressive experience in hotel operations management, with at least 5 years in a senior leadership role overseeing multiple properties.
- Demonstrated success in improving operational efficiency, guest satisfaction, and financial performance.
- Expertise in revenue management, sales, marketing, and F&B operations.
- Exceptional leadership, communication, and interpersonal skills.
- Proficiency in hotel management software and virtual collaboration platforms.
- Ability to work independently and manage a global team remotely.
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3
Senior Director of Global Hotel Operations
Posted 1 day ago
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Job Description
Our client, a prestigious and rapidly expanding global hospitality group, is seeking a visionary and results-driven Senior Director of Global Hotel Operations to lead our remote operational excellence initiatives. This executive-level position is responsible for overseeing the strategic direction, operational performance, and profitability of a diverse portfolio of hotels worldwide. You will be instrumental in setting high standards for guest experience, service quality, and operational efficiency across all properties. The ideal candidate will possess a deep understanding of the international hospitality landscape, including revenue management, F&B operations, human resources, and property management. This fully remote role requires exceptional leadership capabilities, a strategic mindset, and the proven ability to influence and inspire teams across different cultures and geographies. You will drive the implementation of innovative operational strategies, leverage technology to enhance guest services, and ensure brand consistency. Responsibilities include developing and executing operational plans, managing budgets, conducting performance reviews of hotel management teams, and identifying opportunities for growth and improvement. The successful candidate will also play a key role in crisis management, ensuring business continuity and maintaining reputation. This is an unparalleled opportunity to shape the future of a world-class hospitality brand, leading global operations from a remote strategic hub. Your expertise in driving operational efficiency, enhancing guest satisfaction, and maximizing profitability will be crucial. You will collaborate closely with senior leadership, marketing, and development teams to align operational strategies with overall business objectives, ensuring sustainable growth and a superior guest journey at every touchpoint. This role demands a passion for service excellence and a commitment to developing a motivated and high-performing global team.
Responsibilities:
Responsibilities:
- Oversee the operational performance and profitability of a global hotel portfolio.
- Develop and implement strategic operational plans to enhance guest experience and service quality.
- Set performance benchmarks and drive improvements in key operational metrics (e.g., RevPAR, occupancy, guest satisfaction).
- Lead, mentor, and develop hotel general managers and regional directors.
- Ensure adherence to brand standards, operational policies, and procedures across all properties.
- Manage operational budgets and control costs effectively.
- Identify and implement innovative solutions to improve operational efficiency and guest satisfaction.
- Oversee compliance with health, safety, and environmental regulations.
- Collaborate with departments such as Marketing, Sales, and Finance to achieve business objectives.
- Act as a key stakeholder in property renovations, openings, and closures.
- Represent the company in industry forums and maintain strong relationships with stakeholders.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; MBA or equivalent preferred.
- Minimum of 12 years of progressive experience in senior leadership roles within the international hospitality industry.
- Proven track record of success in managing multiple hotel properties and driving operational performance.
- Extensive knowledge of hotel operations, including F&B, rooms division, sales, and marketing.
- Strong financial acumen and experience with budgeting and P&L management.
- Demonstrated ability to lead and inspire diverse, geographically dispersed teams.
- Excellent strategic thinking, problem-solving, and decision-making skills.
- Exceptional communication, negotiation, and presentation skills.
- Proficiency in hotel management software and MS Office Suite.
- Ability to thrive in a demanding, remote executive environment.
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4
Regional Operations Manager (Hospitality)
Posted 1 day ago
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Job Description
Our client, a growing presence in the Hospitality & Tourism sector, is seeking an experienced and dynamic Regional Operations Manager to oversee multiple properties. This critical role involves ensuring the highest standards of guest satisfaction, operational efficiency, and financial performance across your designated region. You will be responsible for leading and developing on-site management teams, implementing strategic initiatives, and maintaining brand consistency. The ideal candidate will possess strong leadership qualities, exceptional business acumen, and a deep understanding of hotel and tourism operations. This is a field-based position requiring frequent travel within the region. Your responsibilities will include:
The successful candidate will hold a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with a minimum of 7 years of progressive experience in hotel or resort operations management, including experience managing multiple locations. Proven success in driving operational improvements and achieving financial targets is essential. Excellent leadership, communication, and problem-solving skills are required. This role is based in Garissa, Garissa, KE , and involves extensive travel within the region.
- Providing strategic leadership and operational oversight for multiple hospitality venues within the assigned region.
- Developing and implementing operational plans to achieve business objectives, including revenue growth, cost control, and market share expansion.
- Ensuring consistent delivery of exceptional guest experiences across all properties.
- Recruiting, training, mentoring, and developing high-performing on-site management teams.
- Conducting regular site visits to assess operational standards, identify areas for improvement, and provide hands-on support.
- Managing regional budgets, P&L responsibilities, and ensuring financial targets are met or exceeded.
- Implementing and enforcing company policies, procedures, and brand standards.
- Driving initiatives to enhance operational efficiency, guest satisfaction, and employee engagement.
- Analyzing market trends and competitor activities to identify opportunities and threats.
- Collaborating with corporate departments (e.g., Marketing, HR, Finance) to align regional strategies with company-wide goals.
- Overseeing capital expenditure projects and property maintenance programs within the region.
- Reporting on regional performance, key metrics, and strategic initiatives to senior management.
- Fostering strong relationships with local stakeholders, suppliers, and community partners.
The successful candidate will hold a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with a minimum of 7 years of progressive experience in hotel or resort operations management, including experience managing multiple locations. Proven success in driving operational improvements and achieving financial targets is essential. Excellent leadership, communication, and problem-solving skills are required. This role is based in Garissa, Garissa, KE , and involves extensive travel within the region.
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5
Senior Remote Operations Manager, Global Hospitality
Posted 1 day ago
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Job Description
Our client, a leader in the hospitality and tourism sector, is seeking a highly experienced Senior Remote Operations Manager to oversee and optimize global operational efficiencies. This is a fully remote, strategic position, empowering you to drive excellence in hospitality services from anywhere. You will be responsible for developing and implementing best practices across various operational functions, ensuring consistent quality, guest satisfaction, and cost-effectiveness. Your expertise will be crucial in streamlining workflows, managing resources, and fostering a culture of continuous improvement within a distributed network of properties and teams. This role requires a deep understanding of hotel and tourism operations, supply chain management, and service delivery standards. You will lead initiatives to enhance guest experiences, manage vendor relationships, implement new technologies, and ensure compliance with industry regulations and safety protocols. The ideal candidate will possess a strong analytical mindset, exceptional problem-solving skills, and the ability to lead and motivate teams remotely. You must be adept at managing complex projects, optimizing operational budgets, and driving measurable results in a dynamic and competitive industry. A proven track record of successfully managing large-scale hospitality operations and a passion for delivering exceptional guest service are essential. This position offers a unique opportunity to shape the operational strategy of a global brand, making a significant impact on service delivery and customer loyalty. We are looking for a proactive, detail-oriented leader who can navigate the challenges of remote management and deliver outstanding performance. Your leadership will be key to maintaining high standards and innovating in the guest experience across all our locations, contributing directly to the success and reputation of our client.
Responsibilities:
Responsibilities:
- Develop and implement operational strategies to enhance efficiency and guest satisfaction across global hospitality locations.
- Oversee daily operations, ensuring adherence to quality standards, service protocols, and safety regulations.
- Manage and optimize operational budgets, identifying cost-saving opportunities and improving profitability.
- Lead and mentor remote operational teams, fostering a culture of excellence and accountability.
- Identify and implement innovative technologies and solutions to streamline operations.
- Manage relationships with key vendors and suppliers, ensuring competitive pricing and reliable service.
- Develop and refine standard operating procedures (SOPs) for all operational functions.
- Analyze operational performance data and generate reports to identify trends and areas for improvement.
- Ensure compliance with all relevant industry standards, health, and safety regulations.
- Drive initiatives for continuous improvement in guest experience and service delivery.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. MBA preferred.
- Minimum of 8 years of progressive experience in hospitality operations management, with a significant portion in senior leadership roles.
- Proven experience managing operations in a multi-location or international setting.
- Demonstrated success in improving operational efficiency, guest satisfaction, and profitability.
- Strong understanding of hospitality technology and software systems.
- Excellent leadership, communication, and interpersonal skills.
- Ability to manage complex projects and drive change within a remote workforce.
- Analytical and problem-solving skills with a data-driven approach.
- Experience in remote team management and virtual collaboration tools is essential.
- A passion for the hospitality industry and a commitment to service excellence.
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Remote E-commerce Operations Manager - Global Retail
Posted 1 day ago
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Job Description
Our client, a dynamic and rapidly growing international retail brand, is seeking a highly motivated and experienced E-commerce Operations Manager to lead their online sales and fulfillment operations. This position is fully remote, offering the flexibility to manage critical business functions from anywhere. The ideal candidate will possess a deep understanding of e-commerce platforms, supply chain logistics, customer service excellence, and performance analytics to drive online revenue and ensure seamless customer experiences.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee all aspects of the company's e-commerce operations, including website management, order processing, inventory control, and fulfillment.
- Develop and implement strategies to optimize the online customer journey, from website navigation and product discovery to checkout and post-purchase support.
- Manage relationships with third-party logistics (3PL) providers, ensuring efficient and timely order fulfillment and delivery.
- Monitor website performance, sales data, and key performance indicators (KPIs), identifying trends and opportunities for improvement.
- Implement and manage e-commerce platforms, ensuring product listings are accurate, up-to-date, and optimized for search engines.
- Develop and execute strategies to minimize shipping costs and delivery times while maintaining high levels of customer satisfaction.
- Manage online inventory levels, coordinating with warehousing and supply chain teams to prevent stockouts and minimize overstock.
- Lead the customer service function for the e-commerce channel, ensuring prompt and effective resolution of customer inquiries and issues.
- Collaborate with marketing teams to ensure alignment between promotional campaigns and operational capabilities.
- Stay abreast of emerging e-commerce trends, technologies, and best practices to maintain a competitive edge.
- Analyze sales data and customer feedback to identify areas for product assortment expansion and operational enhancements.
- Develop and manage the e-commerce operations budget, ensuring efficient resource allocation.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Supply Chain Management, or a related field.
- Minimum of 5 years of experience in e-commerce operations, with a proven track record of success in managing online retail businesses.
- In-depth knowledge of e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and related technologies.
- Strong understanding of supply chain management, inventory control, and order fulfillment processes.
- Experience with CRM and customer service management tools.
- Excellent analytical and problem-solving skills, with proficiency in data analysis and reporting.
- Strong project management and organizational abilities.
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams in a remote setting.
- Proactive, detail-oriented, and able to thrive in a fast-paced, independent work environment.
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7
Lead Global Hotel Operations Manager
Posted 1 day ago
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Job Description
Our client, a renowned international hospitality group, is seeking a dynamic and experienced Lead Global Hotel Operations Manager to oversee and elevate their portfolio of luxury properties. This is a pivotal, fully remote leadership role responsible for driving operational excellence, guest satisfaction, and profitability across diverse global locations. The ideal candidate will possess a deep understanding of hotel management, a passion for delivering exceptional guest experiences, and a proven ability to lead and inspire diverse teams.
Responsibilities:
Qualifications:
This is a fully remote position, offering significant flexibility and the ability to work from anywhere. If you are a seasoned hospitality leader passionate about delivering world-class guest experiences and driving operational success, we invite you to apply. This exciting opportunity is based remotely, supporting our client's global hotel network, with your operational expertise being vital irrespective of your location near Nakuru, Nakuru, KE .
Responsibilities:
- Develop and implement strategic operational plans to enhance guest satisfaction, operational efficiency, and financial performance across the hotel portfolio.
- Provide leadership, guidance, and mentorship to on-site hotel management teams.
- Oversee the development and execution of quality standards, service protocols, and brand initiatives.
- Monitor and analyze key performance indicators (KPIs) such as occupancy rates, RevPAR, guest satisfaction scores, and operational costs.
- Identify opportunities for revenue growth and cost optimization, implementing effective strategies.
- Ensure compliance with all health, safety, and hygiene regulations and standards.
- Collaborate with marketing, sales, and finance departments to align operational strategies with business objectives.
- Lead pre-opening activities for new hotel developments and renovations.
- Foster a culture of continuous improvement and innovation within the hotel operations.
- Manage relationships with key suppliers and service providers.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
- Minimum of 10 years of progressive experience in hotel operations management, with at least 5 years in a senior leadership role (e.g., General Manager of a large property, Regional Operations Director).
- Proven track record of success in improving operational efficiency, guest satisfaction, and profitability in a luxury hotel environment.
- Strong understanding of hotel operations, including F&B, front office, housekeeping, and MICE.
- Excellent leadership, communication, and interpersonal skills, with the ability to manage diverse teams remotely.
- Proficiency in hotel management software and financial analysis tools.
- Strategic thinker with strong problem-solving and decision-making abilities.
- Experience with international hotel brands and operations.
- Adaptability and resilience in managing operations across different cultural contexts.
This is a fully remote position, offering significant flexibility and the ability to work from anywhere. If you are a seasoned hospitality leader passionate about delivering world-class guest experiences and driving operational success, we invite you to apply. This exciting opportunity is based remotely, supporting our client's global hotel network, with your operational expertise being vital irrespective of your location near Nakuru, Nakuru, KE .
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