What Jobs are available for Dentist in Kenya?

This is Worldline
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity
Join our In-Person Payments team as a Product Manager, where you'll play a crucial role in building the core of our payment processing solutions. As part of the largest European acceptance platform, we're proud to lead the market in providing seamless payment experiences across the continent. We're seeking an experienced Product Manager to introduce new payment features and methods, with a particular focus on our Enterprise Gateway for EU markets.

Day-to-Day Responsibilities

• Define and execute strategic initiatives to advance Worldline's In-Person Payments product across EU markets.
• Collaborate closely with engineering, operations, and commercial teams to enhance existing solutions and develop innovative payment features
• Scope and prioritize product features ranging from incremental improvements to large-scale infrastructure changes
• Manage stakeholder relationships including external partners and merchants to drive product success
• Ensure effective tracking and execution of product initiatives while maintaining alignment across teams

Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow.

In Practice This Means

• 5+ years of product management experience in innovative technology companies, with proven track record of building products at scale
• Strong technical aptitude with ability to quickly grasp complex technical subjects and work closely with engineering teams, designers, and external partners
• Exceptional communication skills - able to simplify technical details for non-technical audiences and confidently advocate ideas across all organizational levels
• Analytical mindset with proven ability to turn data insights into actionable product decisions that drive business outcomes
• Deep business acumen in identifying customer pain points and effectively communicating insights to influence key commercial decisions
• Domain expertise in payments ecosystem including EMV, APIs, web applications, hardware

Perks & Benefits

• Hybrid working arrangement (40% remote, 60% in-office)
• Permanent contract offering job security and career growth opportunities.

Shape the evolution
We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn More About Life At Worldline At
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

ER CARE NAVIGATOR
Level: Supervisor
Leadership Responsibility: Individual Contributor
Reporting Line: Head - Provider Services, Customer Care
Position Accountability Statement
The ER Care Navigator, is responsible for ensuring efficient utilization of emergency room (ER) resources

by collaborating with hospital ER staff to assess case urgency, managing LOA issuance and redirection

when appropriate, addressing inquiries and concerns related to ER services, delivering clear explanations

of benefits to members, and supporting steerage and primary care network (PCN) initiatives to enhance

healthcare efficiency and member experience.

Broad Responsibility Highlights
The following broad responsibility statements are representative of the basic expectations about the role

or function. Depending on business needs and exigencies, these responsibility statements may be

modified. Critical to any leadership function is the need to demonstrate flexibility and agility in adapting to

the changing requirements of the business.

• Support members by collaborating with hospital ER staff to assess case urgency, ensuring that

only qualified emergency cases, whether Outpatient or In-patient, are directed to the Emergency

Room. This involves coordinating with healthcare professionals to prioritize critical cases, and

allocating resources for timely and effective care. The focus on prioritizing emergency cases aims

to optimize ER efficiency and improve patient outcomes.

• Provide assistance to members during Emergency Room (ER) visits by efficient/ timely issuance

of Letters of Authorization (LOA) to facilitate access to medical services. Implement redirection

strategies as needed to direct non-emergency cases to alternative healthcare facilities or

services. This includes offering guidance on available healthcare options, and ensuring smooth

transitions to optimize the suitability and efficiency of care delivery.

• Handle various concerns and inquiries related to Emergency Room (ER) availment and

miscellaneous items. Provide assistance and clarification to members on ER services, eligibility,

coverage, and procedures. By effectively addressing these concerns, ensure members are

well-informed and supported, contributing to a positive patient experience and optimal ER

resource utilization.

• Facilitate seamless transitions for patients from the Emergency Room (ER) to the Inpatient Team

by endorsing cases for admission. Collaborate with healthcare professionals to assess patient

needs, compile required documentation, and communicate relevant information to the Inpatient

Team. Ensure timely and appropriate care upon admission, promoting continuity of care and

optimal patient outcomes.

• Provide detailed explanations of benefits and review coverage and non-coverage based on their

benefit provision. Additionally, offer direct assistance to members who are unaccompanied,

addressing any questions or concerns they may have, ensuring they receive the necessary

support and understanding.

• Promotion and Steerage to our Primary Care Networks. Encourage and assist members in

visiting our Primary Care Networks (PCNs), providing full support and guidance. This includes

advocating for PCN benefits and helping members understand available services.

• Act as gatekeeper and screen for unnecessary charges in accordance with our memo. This

involves carefully reviewing charges and expenses to ensure compliance with established

guidelines and protocols. By diligently fulfilling this role, we aim to prevent unnecessary costs and

uphold financial accountability within the organization.

• Enhance cost savings by directing non-emergency cases to more suitable healthcare services or

facilities. This includes evaluating case urgency and guiding individuals towards alternative care

options. Through this approach, we strive to maximize resource utilization, reduce unnecessary

expenses, and promote overall efficiency and financial sustainability within the organization.

Desired Skills And Competencies

• Effective Prioritization and Timely Decision Making: Ability to prioritize tasks efficiently and

make timely decisions to address issues promptly.

• Assertive Negotiation and Influencing Skills: Capability to negotiate effectively and influence

Maxicare business results positively.

• Concise Communication: Skill in conveying information clearly and succinctly to ensure

effective communication.

• Conflict Resolution and Interdisciplinary Collaboration: Proficiency in resolving conflicts and

collaborating with interdisciplinary teams to achieve common goals.

• Efficient and Proactive Customer Service: Capacity to provide proactive and personalized

customer service efficiently, demonstrating empathy and active listening.

• In-Depth Knowledge on Products, Policies, and Procedures: Thorough understanding of

Maxicare products, policies, and procedures, with attention to detail and a willingness to share

knowledge.

• Critical Thinking and Critical Decision-Making: Ability to think critically and make sound

decisions based on thorough analysis and evaluation.

• Adaptability and Independent Decision-Making: Flexibility to adapt to changing circumstances

and make independent decisions as needed.

• Empathetic Communication and Influencing Skills: Ability to communicate empathetically and

influence stakeholders effectively to achieve desired outcomes.

Professional Qualification

• Preferably with at least 5 years experience in a customer service role
• Preferred industry orientation: Healthcare, Insurance, Pharmaceuticals, FMCG, or any service-oriented industry

What you become a part of:
The successful candidate will act as the key link between the company and healthcare professionals within their assigned region with a goal to create awareness of Shalina Healthcare Products and maximise sales growth.

What to expect:

• Build Pharma Stakeholder Relationships -Foster strong ties with healthcare professionals and pharmacies to enhance collaboration.
• Attend Pharma Industry Meetings and Training-Participate in pharmaceutical-focused meetings and training to stay updated on industry developments and product knowledge.
• Implement Pharma Sales Strategies-Collaborate on strategies to ensure quality pharmaceutical products reach consumers effectively.
• Provide Pharma Product Insights -Assess client needs and provide detailed information on pharmaceutical products to healthcare professionals.
• Monitor Pharma Market Trends -Analyse pharmaceutical market conditions to identify competitive advantages and stay compliant with regulations.

Essential skills:

• Degree/Diploma in any Science course.
• Proven work experience of at least 1 year as a Pharmacy Sales Representative.
• Familiar with the market trends, product lines and latest medical issues.
• Excellent communication, negotiation and sales skills.
• Knowledge of MS Office.
• Highly motivated and target driven with a proven track record in sales.